How to Answer: A client wants to implement a new software system that was recommended by a different division of the same company. How do you evaluate it to ensure it's the right choice?
Advice and answer examples written specifically for an Avanade job interview.
11. A client wants to implement a new software system that was recommended by a different division of the same company. How do you evaluate it to ensure it's the right choice?
How to Answer
It's not uncommon for many corporations with multiple locations or divisions to have different computer systems and networks that don't necessarily talk to each other. They may share a few common systems that allow them to communicate with other locations or business units to conduct business as usual. Since companies that are decentralized have systems, networks, and/or software that could differ from other locations, hiring managers will ask how you will gather information, who you will talk to, the method you will use to evaluate the new software, and how you will arrive at a decision to recommend or not recommend the software. Giving an example or short checklist of what you will cover in the evaluation process will be important.
Written by Tom Dushaj on February 5th, 2019
1st Answer Example
"I've been in similar situations like this before, and have consulted clients on what needs to be considered before a new software implementation can take place. In a consulting engagement, a proper discovery and background must be conducted on the business. This step is absolutely critical. If you don't understand why the customer is asking you to evaluate new software for their business, you'll miss the most important part of why you are evaluating the software. My experience has shown that if you find the compelling event or pain point that's prompting them to look at a new system, you'll know if it's the right choice for them."
Written by Tom Dushaj on February 5th, 2019
2nd Answer Example
"There's a step-by-step process that I follow that yields great results when it comes to evaluating new software for a corporation or division. As mentioned earlier, a proper discovery of the business operations is critical. Let me walk you through the process I use as part of the discovery:
1. Have the client explain the need for the software and the problems they expect it to solve for them.
2. Ask if they have the technical expertise internally to maintain the software, or do they plan to outsource the maintenance for the software to an IT Consultant or firm.
3. Do an assessment of their current technology infrastructure to see if they can support this new software and if they need to purchase additional hardware to run the system.
4. Find out how many people would potentially need to be trained on the new software, starting with key personnel (Administrators/Power Users) managing the system.
5. Provide a comparison of similar software with similar features, benefits, along with a breakdown of pricing for each software solution, and what it will cost in the long run.
6. Ask when they want you to submit a report on your evaluation."