Our industry is highly competitive. In your opinion, what are we doing right at American Water? What could we be doing better?
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"I understand that this industry is very competitive; however, I have always seen American Water as the industry leader. I really enjoy how you relate to your customers through your marketing and branding efforts. It's all very relate-able content. If I could make one suggestion, I would comment on the user interface for your online job portal. I noticed that it isn't mobile friendly. With 67% of job seekers being mobile users, you would likely see a strong increase in applicants by making your job portal mobile friendly. Other than that, I really like what I have experienced so far. I'm excited to have the opportunity to work at American Water!"
"American Water is doing so many things right, which is why I am so excited to be interviewing here! I like the fact that your employees are so happy to work here. Your online reviews are very strong. If I could make a suggestion, I would recommend a more robust website as so many customers are on mobile."
Although the interviewer would like to know what they could be doing better, this is certainly not an invitation to do a deep dive into the things you do not like about American Water. Keep your answer firmly focused on what American Water is doing right. Offer a lighthearted suggestion for improvement. This could be mentioning a small change in their online job portal, or perhaps a stronger social media presence. Be sure to complete your answer on a positive note by complimenting American Water and affirming that you want to work for them.
Have you personally used the services of American Water? If so, what was your overall experience?
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"I have been a customer of American Water for 3 years now. My experience has been a positive one. I specifically recall last year when my invoice was incorrect. I called in to the customer service line and the representative was helpful and friendly. I have recommended American Water to my friends and family in the past."
"I have not been a direct customer of American Water; however, I did call in to your customer service department a couple of weeks ago to discuss the possibility of changing my services over to you. Unfortunately I am in a contract with one of your competitors until the end of November. My experience with American Water was great so I will be switching over to you as soon as I am able."
The interviewer would like to know if you have had the pleasure of experiencing the products/services of American Water first hand. You should always have some sort of personal experience with the company before going to your first interview. If you are not a customer of American Water then perhaps you could call their office to inquire about their utilities services. This way, you can comment on the customer service that you received. Big or small, be prepared to say YES - you have experienced American Water first hand.
American Water has many different departments and growth opportunities. Where would you like to see your career go with us in the next couple of years?
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"I noticed that American Water has opportunities for management and new employee training. My goal would be to become a corporate trainer with American Water because I really know the industry well and have been told that I am a talented mentor and teacher. I believe there are many great opportunities for my career to flourish with American Water and I look forward to spending many years with your company."
"I have some pretty lofty career aspirations and after researching your organization and learning more about this position, I really feel that this role fits with my future aspirations. I would love to see myself promoted based on my hard work and results, eventually managing my own team."
American Water wants to know that you think about the future and are actively working towards your career goals. Better yet, they want to know how working for them will help you to accomplish those goals! Take a look at the job postings available with American Water. Perhaps there is a particular location, or department that you would like to transition into. Talk to the interviewer about the ways you could see your career flourishing with American Water.
"It's important to me that I work for a socially responsible organization. I really like that American Water has implemented a new water conservation program as well as the fact that you donate many dollars and volunteer hours to local charities. You are obviously a company with heart and I put a great deal of value on that."
"The primary reasons your company stands out to me include your focus on employee development, and continued education. You have a strong reputation for nurturing the human resources that you have. I would be so grateful to work here."
Interviewing, hiring and on-boarding are expensive and time consuming tasks for a company. Assure the interviewer that you have a specific interest in working for American Water. Come prepared with examples of why American Water is your top choice. This could include commenting on special industry awards and accolades that American Water has achieved in the past. Perhaps they are well known for their community outreach efforts or their strong workplace culture. Make your answer engaging and genuine.
American Water is a public utility company operating in the United States and Canada. It was founded in 1886 as the American Water Works & Guarantee Company. In 1947 it was reorganized as American Water Works Company, Inc. The company was a subsidiary of the German-based RWE Group from 2001 to 2008, but the company was divested on April 23, 2008 in an IPO on the NYSE.
Most of American Water's services are locally-managed utility subsidiaries that are somewhat regulated by the U.S. state in which each operates. American Water also owns subsidiaries that manage municipal drinking water and wastewater systems under contract and others that supply businesses and residential communities with water management products and services. In 2003 American Water Established the American Water Military Services Group which,serves as contracted water service for several military bases in the United States. Military Services Group works with the United States Military to treat and supply water and to collect and treat wastewater for military installations all over the country. Most recently American Water Military Services Group provides services to 11 military bases.
With headquarters in Voorhees, New Jersey, American Water has about 6,700 employees and provides services to approximately 14 million people in 30 U.S. states and Ontario, Canada.