How to Answer: Tell me about an idea or change you implemented in your past job?
Advice and answer examples written specifically for an American Express job interview.
31. Tell me about an idea or change you implemented in your past job?
Why the Interviewer Asks This Question
You may have come up with a plan to save the company money or noticed a problem and came up with a solution. It's one thing to be full of great ideas, but making them happen is a whole other ballgame. Detail your approach. Define the research you conducted to come up with your solution. Relate how you approached your supervisors with your idea and how you quantified your data.
These components are what they're looking for to determine whether you'll be a desired asset to their company.
Written by Kevin Downey on February 9th, 2022
How to Answer
Think about the little things you have done that have helped boost employee morale or made a difference in your team! Give an example and be specific about what you did and how it affected the company. It doesn't need to be dramatic, but it can be.
Written by Kevin Downey on February 9th, 2022
Pro Tip
Change can be profound or incremental. The goal is to confidently exhibit your strengths and to market to all potential employers what you have to offer.
Written by Kevin Downey on February 9th, 2022
1st Answer Example
"I noticed that the company was throwing away glass bottles and paper products, so I suggested they start recycling. I talked with the CEO and announced the plastic bins I put out in the copy room and cubicles. Everyone was happy that I made the suggestion and took action to make it happen!"
Written by Elisabeth Walter
2nd Answer Example
"We were using an overpriced vendor for our office supplies. I knew someone who managed an office supply company, and I was able to negotiate a bulk buyer's discount for our company while cutting out the vendor. Our annual savings allowed us to readjust our company budget in innovative ways."
Written by Kevin Downey on February 9th, 2022