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Amazon Mock Interview

Question 18 of 54 for our Amazon Mock Interview

Amazon was updated by on February 19th, 2024. Learn more here.

Question 18 of 54

What is Amazon's company mission, and what does it mean to you?

"I think it is important how Amazon repeatedly places value on Earth when being guided by their principles. Like so many things, there are subtle perspective shifts in how they approach things. Customer obsession rather than competitor focus. Recognizing that invention should be approached with passion. Being committed to operational excellence, and long-term thinking. But most importantly, how Amazon strives to be 'Earth's' most customer-centric company, 'Earth's' best employer, and 'Earth's' safest place to work. Earth is unifying, this approaches things from the perspective of our planet and our humanity. That's what their mission means to me."

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How to Answer: What is Amazon's company mission, and what does it mean to you?

Advice and answer examples written specifically for an Amazon job interview.

  • 18. What is Amazon's company mission, and what does it mean to you?

      What You Need to Know

      Early on, Jeff Bezos committed to making Amazon "Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices." Over the recent years, Amazon has won a multitude of customer service awards, including:

      - #1 in customer satisfaction for nine consecutive years (ForeSee Experience Index: US Retail Edition)

      - #1 on the American Customer Satisfaction Index for 2010 through 2017

      - #1 on the Harris poll 2016, 2017, and 2018

      - #1 UK Customer Satisfaction Index 2018

      - LinkedIn's Top Companies: #1 in the 2018 Top Company US Edition

      Amazon describes themselves as being 'customer obsessed.' Before your interview, explore what this means, and find examples where you fit this mold. Discuss what this mission means to you and how you'll serve as an active participant should you be fortunate enough to be the chosen candidate.

      Written by Kevin Downey on January 25th, 2023

      1st Entry Level Example

      "I think it is important how Amazon repeatedly places value on Earth when being guided by their principles. Like so many things, there are subtle perspective shifts in how they approach things. Customer obsession rather than competitor focus. Recognizing that invention should be approached with passion. Being committed to operational excellence, and long-term thinking. But most importantly, how Amazon strives to be 'Earth's' most customer-centric company, 'Earth's' best employer, and 'Earth's' safest place to work. Earth is unifying, this approaches things from the perspective of our planet and our humanity. That's what their mission means to me."

      Written by Kevin Downey on January 25th, 2023

      1st Answer Example

      "Amazon's mission is to be Earth's most customer-centric company. To me, this means always being a few steps ahead of your customers, delivering more than they expect, and doing so out of pure joy rather than a 'have-to' mentality. This customer-centric mentality also means creating an online experience that they respond to and makes their lives easier every time they visit."

      Written by Rachelle Enns on September 27th, 2021

      2nd Answer Example

      "To be Earth's most customer-centric company is the mission of Amazon. Being customer-centric means that every decision I make here needs to be based on the customer first. I need to think a few steps ahead of their anticipated needs and deliver answers before they know what the question is!"

      Written by Rachelle Enns on September 27th, 2021

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "Amazon's mission is to be Earth's most customer-centric company. Being customer-centric means that every decision I make needs to be based on the customer first. From small decisions, like prioritizing my daily tasks, to big decisions, like strategic moves or new innovative ideas. I want to think a few steps ahead of their anticipated needs and help them make the best decisions that would improve their lives or make them more fun!"

      Rachelle's Feedback

      Excellent response! You truly understand the mission of Amazon and showcase exactly how you will uphold their mission, should you be the successful candidate.
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