Amazon Interview Questions & Answers
Have you ever had to contact Amazon customer support? If so, describe your experience.
How to Answer
Amazon is known for its fantastic customer support. The interviewer would like to know what your experience has been with their company. Of course, your response should remain positive. If you did not have an excellent customer service experience with Amazon, you can be honest but be sure to end on a positive note.
"I have heard and experienced many incredible things about Amazon customer service. Overall, the wait time is usually short, and the agents are knowledgeable and energetic."
"Thankfully, my Amazon deliveries have always been early, with my expectations more than met. I like that you have various support methods, and I hear that the wait time is quite short."
2 Community AnswersAnonymous Answer
"Yes, when I was sent the wrong product. Overall, the wait time was very short, and the agents were knowledgeable and energetic. I was offered a full refund and told to keep the product and was given two more free months of Prime. I was impressed, and one of the reasons I would love to work here is the lading principle of customer obsession."Rachelle's Answer
Excellent! Your experience was very positive, and your answer is full of enthusiasm and lots of detail :)Was this answer helpful? Yes (0) or No (0)Thank you, your vote helps us display the best answers!Anonymous Answer
"Thankfully, I have all my deliveries on time, so I have never contacted Amazon Customer Support. I've heard that Amazon customer support is so quick, and the wait time is less. I want to know what kind of call center solution Amazon is using if you don't mind me asking?"Rachelle's Answer
Excellent question at the end! You show a great sense of curiosity, which an interviewer can translate as enthusiasm for the job and company.
"Thankfully, all my deliveries have arrived on time, so I have never had to contact Amazon Customer Support. I've heard that Amazon customer support is quick, and wait times are very low compared to other large organizations. I am interested to know what type of call center solution Amazon utilizes, if you don't mind me asking?"Was this answer helpful? Yes (0) or No (0)Thank you, your vote helps us display the best answers!