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Amazon Interview Questions

42 Questions and Answers by

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Amazon was updated on November 4th, 2021. Learn more here.

Question 1 of 42

Amazon is known for exceptional customer service. What does excellent customer service mean to you?

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Amazon Interview Questions & Answers

  1. 1.

    Amazon is known for exceptional customer service. What does excellent customer service mean to you?

      How to Answer

      Amazon has won awards for its top customer service. Jeff Bezos, the founder of Amazon, has said, 'It's our job every day to make every important aspect of the customer experience a little bit better.'

      Amazon knows that excellent customer service goes beyond doing precisely as you're expected, and it's more than having a smile on your face when the customer is looking. Excellent customer service means that you actively seek out the opportunity to deliver more than the standard. It means thoroughly listening to your customers when they tell you what they need.

      Be sure to echo the jargon used on the Amazon website and social media accounts regarding keywords related to their customer service mantra. Keep your answer brief but ensure that it packs a punch.

      Rachelle's Answer

      "I know that Amazon aims to make every customers' day a bit better by delivering over and above their expectations. I appreciate that Amazon tweets back to every complaint, has a strong team committed to every social platform where customers might leave a comment and that you never have to wait long for a meaningful reply from a customer service agent. If I can change my customer's day, for the better, then I have done my job in delivering exceptional customer service."

      Rachelle's Answer

      "Kate Zabriskie, the author of Business Training Works, once said, 'The customers' perception is your reality.' To me, this means that if my clients think that my team does not care about them, they likely do not. Excellent customer service starts with proper training and setting high standards for my team from the get-go."

      2 Community Answers

      Anonymous Answer

      "Customer service is everything for any business. Being customer-obsessed, I think excellent customer service is that we provide the best deliverables to our customers beyond their expectations. Listen and analyze their feedback properly and try to make changes in our service to provide the best."

      Rachelle's Answer

      These are all fantastic ways to deliver exceptional service! Here are some words from Amazon's Leadership Principles on Customer Service. You will want to consider adding in 'Amazonian' language into your responses: "Customer Obsession: Leaders start with the customer and work backward. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers."

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      Anonymous Answer

      "It means putting customer requirements first, attending to all of the customer needs, and going the extra mile to make sure that the customer is satisfied."

      Cindy's Answer

      Good! Can you show how you've put your understanding into practice?

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