How to Answer: Tell me about a time when you went above and beyond for customer service.
Advice and answer examples written specifically for an Aldi job interview.
20. Tell me about a time when you went above and beyond for customer service.
What You Need to Know
Aldi's survival depends in part on customer satisfaction. This question gives you an opportunity to speak to your work ethic and commitment to the team and to customers and provides insight into whether you are someone who does the bare minimum or if you are willing to put forth some extra effort when needed.
Talking about a time when you calmed an upset customer can be an excellent example for this question. Be ready to talk about the time you went above and beyond with handling a customer complaint. Explain how you listened to every word the customer had to say. Next, describe how you apologized to the customer with a calm voice and sincere heart. Finally, be sure to tell the interviewer what solution you offered the customer. Perhaps you did not charge them for a meal if it was in a restaurant. Maybe you offered a new dish for them to try. Be sure to close with how happy the customer was when they left!
Or, you may approach the question with something you have done during the ordinary course of the day to go above and beyond for your customers. For example, if you work at a grocery store, you might share that you walk the customers out to their car when customer levels allow and assist them with loading the groceries in their vehicle.
Written by Rachelle Enns
Entry Level Example
"When volunteering for a community event, my job was checking runners in for the 5k race. I greeted each participant that checked in with me warmly while registering them. I went the extra mile to ensure they knew where restrooms were, checkpoints to get water and where maps were of the local area. After the race, I congratulated runners and told them we hoped to see them again next year!"
Written by Rachelle Enns
Experienced Example
"When I was working at Grocery Store ABC, I would always keep my eye out for opportunities to help someone reach an item on the top shelf, find what they needed, and take their groceries out to their car if they seemed to be struggling. My customers always appreciated that extra special touch, and I plan to bring that same level of service to work with me at Aldi."
Written by Jaymie Payne on October 27th, 2022
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