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How would you handle an irate customer that has screamed at you for three minutes straight?
User Submitted Interview Answers
I would calm them down and try to resolve the problem.
I would listen and then refer them to the manager is they still want to complain.
I would remain calm and continue towards an acceptable resolution.
Ask the person to please come down and help the best way I can.
1. I listened carefully to what the customer had to say.2. I apologised and empathised with their situation.3. I confirmed my understanding of their concern.4. I took responsibility to resolve the issue.5. I offered a solution (plus alternatives if possible).6. I confirmed the customer was happy with this.7. I thanked the customer for raising the issue with me.8. I took immediate action to resolve the situation.9. I remained calm throughout the whole process.10. (If appropriate) the customer wrote in to my supervisor congratulating me on my efficiency.
Ive dealt with thousands of irate customers all that needs to be done is listen to then and always remember the customer is alway right and try solve the issue calmy.
I would ask them to keep their voice down and would try resolve the issue with them calmy, if this was not possible i would call on the manager.
Listen into the problem, see if it can be resolved there and then if not call the duty manager.
Try and keep calm and sort out the situation, be polite, ask manager if the situation can't be solved.
Keep calm and try to solve the problem.