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Top 30 Alaska Air Group Interview Questions

At Alaska Air Group we connect businesses who need to ship their goods with businesses who require those goods. This means that relationships are everything to us. What is your customer service philosophy?
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Question 2 of 32
Although we have a great training program at Alaska Air Group, we are seeking to hire someone with an intermediate level of experience in our industry. What types of transportation services are you most experienced with?
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"The bulk of my experience in the transportation industry comes from my time as a dispatcher in Expedited & Emergency, Temperature Controlled, and Border Crossing focused transportation. I have approximately 12 years' experience total. I would rate myself as an intermediate to expert level employee in most areas of transportation and freight."
"My experience in transportation services is vast. I have worked in this industry for the past 10 years, primarily in heavy haul transportation. I do look forward to learning even more, through your training program."
Although the answer to this question may be on your resume, the interviewer would like for you to expand on your experience and give them a clear idea of your expertise level in their industry. Be sure to highlight the experience you have that directly relates to the business focus of Alaska Air Group.
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Question 3 of 32
We run Alaska Air Group as a 24/7 operation. Do you have any limitations on your hours and availability?
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"I understand that with a 24/7 operation there are many shifts available. Could you tell me more about what those look like?"
"Because I have young children at home my preference would be to work as close as possible to their school schedules. With that said, I am always open to working overtime and covering shifts whenever needed."
If you have any restrictions in your schedule, now is the time to discuss those. If you are not sure of the hours requirement for this job it is absolutely okay to ask the interviewer for further details before you give your reply.
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Question 4 of 32
Considering the multiple competitors that we have, why do you want to work for Alaska Air Group?
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"While researching Alaska Air Group and the local market I did see that there are a few competitors in our area. What really stood out to me was the enthusiasm of your team when I first applied here, and also the fact that you recently won the coveted Transportation Leadership Award. In addition to all of this, I see that Alaska Air Group puts an important focus on carbon footprint. All of this makes you stand out above your competitors."
"From my research, I see that your business is the longest standing company in the area. Also, you have the most positive customer reviews online. After reading through your website, I saw a common theme of dedication to exceptional service and customer satisfaction. These are just some of the factors that make you stand out as the best potential employer in this industry."
Before your interview with Alaska Air Group it's a great idea to get to know who their competitors are, and what makes Alaska Air Group stand out above the rest. Research online through a Google news search, or on the company website. If Alaska Air Group has a 'News' or 'About Us' section on their website you will likely find some information on recent awards, industry accolades, etc.
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Question 5 of 32
At Alaska Air Group all of our transportation vehicles are outfitted with Qualcomm on-board computers. Do you have experience with this type of equipment?
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"I have approximately 5 years' experience with Qualcomm on-board computers and other similar systems used for GPS monitoring and communication. I would rate my abilities in this system as Intermediate."
"Although I have not worked with the Qualcomm system before, I do have experience with other on board software. I am technically savvy and more than willing to start learning the Qualcomm system on my own time, before starting in this position."
The interviewer would like further details on the types of software, programs, and technical equipment you are experienced with. How you rate your level of expertise will determine how much Alaska Air Group will need to train you, if you are selected for the position. Discuss your level of exposure to Qualcomm on-board computers or similar programs.
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Question 6 of 32
Alaska Air Group provides transport services to a multitude of clients. What do you know about our clientele and the channels of business we service?
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Question 7 of 32
Productivity and communication are our top concerns at Alaska Air Group. In your opinion, what suffers the most when synergy between dispatcher and driver is not present?
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Question 8 of 32
We seek to promote those who show initiative at Alaska Air Group. Where would you like to see your career grow in the next 5 years?
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Question 9 of 32
The transportation industry is ever-changing. At Alaska Air Group we seek to hire individuals with a keen interest in this industry. How do you stay up to date on transportation related current events?
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Question 10 of 32
Because of the nature of business at Alaska Air Group we conduct background checks on employees. This includes criminal background, credit, drivers abstract, and education verification checks. Are you willing to comply?
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Question 11 of 32
Describe an ongoing problem at your current or former employer that you were able to overcome.
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Question 12 of 32
When you suffer a setback, how does that emotionally affect you and your work?
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Question 13 of 32
When have you had to make a split second decision? How do you react under unexpected pressure?
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Question 14 of 32
If you could start your career over again, what direction would you take?
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Question 15 of 32
How would you describe your work ethic?
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Question 16 of 32
How would you describe your written communication skills?
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Question 17 of 32
How would you describe your personality?
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Question 18 of 32
When have you had to think outside of the box to solve a problem?
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Question 19 of 32
When you have a problem at work are you one to carefully consider what is at stake or do you jump in and hope for the best?
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Question 20 of 32
How many days were you absent from work last year?
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Question 21 of 32
List the top 3 skills that you have acquired in your last role.
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Question 22 of 32
Do you think honesty is always the best policy?
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Question 23 of 32
How can we motivate you on the job?
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Question 24 of 32
When do you best demonstrate yourself as a leader?
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Question 25 of 32
What personal traits do you look for in people you are hiring?
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Question 26 of 32
How do you balance life and work?
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Question 27 of 32
What sources do you look to when solving complicated problems?
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Question 28 of 32
What are your salary expectations?
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Question 29 of 32
What could your current employer do for you that would have prevented you from looking for a new job?
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Question 30 of 32
How long have you been looking for a job?
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Question 31 of 32
Do you believe it is possible to be a good team member yet disagree with the leader?
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Question 32 of 32
You have a couple of gaps in your resume. Can you explain these?
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About Alaska Air Group

Alaska Air Group Inc. is an airline holding company based in SeaTac, Washington. It owns two certificated airlines operating in the United States, Alaska Airlines and Horizon Air. It was formed in 1985 and acquired Horizon Air and Jet America Airlines the next year. Jet America Airlines was merged into Alaska Airlines in 1987.

Alaska Air Group subsidiaries had 14,710 employees in 2007, 14,143 in 2008, and 12,440 in 2009. At December 31, 2011, Alaska Air Group has 12,806 employees (9,640 at Alaska Airlines and 3,166 at Horizon Air), compared to 12,039 (9,013 at Alaska Airlines and 3,202 at Horizon Air) at December 31, 2010. Alaska Airlines operates only U.S. built Boeing aircraft with up to 172 seats while Horizon operates only Canadian built Bombardier Aerospace planes with up to 76 seats.

In 2011 Alaska Air Group, replaced the AMR Corporation in the Dow Jones Transportation Average.

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