Air Georgian's motto is: 'Striving to be the best regional airport in the world.' If you are familiar with Air Georgian before your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your service standard.
"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."
"I will ensure that your customer service standards are continually met by following your service protocols, exactly. I am always willing to lend a hand, and am a happy person, which creates a positive environment for customers."
Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. This example could include buzzwords such as extroverted, energetic, and confident.
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
"I am confident, friendly, and a go-getter. Are these personality traits that you are looking for in your next hire?"
It is essential, for your success, that the hiring manager knows how to keep you motivated and excited to come to work every day. Share with the interviewer what they could do to ensure that you are happy and productive.
"I am most motivated, on the job, when tasks are organized, and the vibe is positive. I value strong teamwork and good leadership."
"I am most motivated on the job when I feel like an active contributor and an important member of the team. When I feel listened to and valued, I am excited to do my best work."
Give an example of a time you when you couldn't seem to explain what you needed from other team members or, talk about how one of your team members couldn't communicate effectively. Be sure to include what the overall outcome was of the situation, and what you did to repair the communication issue.
"I worked on a team to solve a problem that could have potential effects on our ability to grow the business and reach our goals. Each person on the team was tasked with a different aspect, such as gathering data and analyzing it. We came together to discuss the results but couldn't seem to agree. We were struggling to listen to each person's opinion. I explained my observation, and I suggested we give each person a chance to talk through their findings and opinions, which helped us take a more collaborative approach."
"My current company recently went through a merger which has caused a lack of communication between the team as thoughts of job security flood people. I suggested my department head that we have a team building event. Gathering everyone together to remind them that we are still a team was beneficial."
The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."
"Although my current salary is $45K/year, I am seeking $52K in my next position. Because I work for a very small organization, they are not able to offer me a competitive compensation compared to the industry marketplace."
Interviewing and on-boarding is a costly and time-consuming process for any company and the hiring manager. Assure the interviewer that you are seeking a long-term fit with your next employer. Take a look at the career growth options with the company. If any of these stand out to you, it's a great idea to mention them to the interviewer explicitly. Your expressed interest in those particular internal opportunities will solidify the fact that you are, indeed, seeking a long-term fit with them.
"I am looking for a long-term fit in my next position. As you can see, I had strong progress and career growth in my previous company. I would love to see the same success with your company. I did notice on your website that you have global leadership opportunities. If I could work my way into a role like that, I would be thrilled."
"It's impossible to know where you will be in 5 years but be sure to assure the interviewer that, given all possible circumstances, you could see yourself as a long-term fit for their position. For example: "Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."
Workplace relationships are essential to nurture. Talk to the interviewer about how you plan to earn the trust of your new co-workers, should you be offered the position.
"I feel that the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."
"Here are some ways that you can build trust with your coworkers: - Show common courtesy. Say hello, hold the elevator door, bring coffees now and then - Be respectful in your communication, avoid over cc'ing unnecessarily in emails - Avoid being a distraction, and respect the use of their time - Respect their personal space and the line between work life and personal life - Always ask if they have time before diving into a conversation - Try to find the answer to your questions before running to ask a manager or co-worker - Connect with them on LinkedIn but avoid more personal social media platforms - Treat everyone the same, regardless of their job title - Do not complain about your job to your coworkers - Reach out to new employees and make them feel comfortable - Own up to your mistakes and fix them - Be timely with your followups and meet your deadlines "
It is crucial that you show the interviewer how engaged you are in a career in the airline industry. Perhaps you are taking some online customer service courses, reading books on a related topic, or interviewing friends and family who have worked in the industry. Give at least one example of how you are preparing yourself for a successful career with Air Georgian. Show that you are proactive!
"I believe in being proactive, especially when it comes to my career and my future success with Air Georgian. For that reason, I am currently reading through the blog on your company website. It is very informative and helped me to prepare for this interview today."
"I have prepared myself for a career in the airline industry by speaking extensively with my grandfather who is a recently retired pilot. He has shared with me many industry-related stories as well as tips and tricks of the trade. I look forward to learning even more through your extensive employee training and other resource provisions."
The interviewer would like to know a bit more about your career goals, now, and in the longer term. If you are newer to your career, you may be put on city pairs to start and then trained for international work. It is important to express that you are willing to start wherever Air Georgian will have you. This approach is the team-player attitude they will be seeking.
"I love the idea of flying around the world and experiencing international destinations. With that said, city pairs also keep me close to home, allowing for a better work-life balance. I am happy to work on any flights that you would offer to me at this time."
"I am not going to be choosy regarding the opportunities given to me. I am happy with either option and am prepared to travel internationally or remain more local. Either way, I am more interested in my goal of working for Air Georgian."
How you answer this question will show the interviewer what kind of team player you are. If you are highly experienced in the airline industry, you will not want to take an entry-level role, but perhaps you can show that you are willing to explore the opportunities that are currently available with Air Georgian. If you are newer to your career, it's essential that you show flexibility in where you start. Many airlines give shifts and flights based on seniority and tenure, so it is expected that you are willing to work your way up and through the rankings. Express your interest in joining the company while staying open to opportunities.
"I am willing to explore all opportunities available to me at this time. It is important to me that I join an organization that values my experience and expertise, yet I also understand that I may need to work my way up in your company as well."
"I bring a great deal of experience in the industry and would like to be considered for any role that reflects my current knowledge level and ability."
The interviewer is trying to get to you know aside from the facts provided on your resume. This type of warm-up question is most likely to be used at the beginning of an interview. You can keep your answer short and sweet by mentioning one place that you love to travel. Don't forget - your answer can be a place in your own backyard! Bonus points if you ask the interviewer where they enjoy visiting. Returning the question can be the start of a friendly conversation and an excellent way to build rapport.
"My favorite place to travel in the winter is Banff, Canada. I am an avid snowboarder, and the Rocky Mountains are the best place to be. Do you have a favorite place to travel?"
"Of the places that Air Georgian flies, I would say that Vancouver has been my favorite place to visit. Among being one of the busiest cities in Canada, it is also home to many sights such as the Capilano Suspension Bridge and Grouse Mountain."
Is this particular position a good fit? Is it a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals.
"My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what Air Georgian offers is a strong path towards those goals and I am excited about what this position has to offer."
"This position offers the next steps in my career and the growth that I am ready for. I have spent the last couple of years attending additional coursework to get me here, and I'm excited to show Air Georgian what I can do!"
Have you been asked to change your priorities on a dime? How do you react to this kind of shift in priorities? Assure the interviewer that you can respond professionally when it comes to sudden changes.
"In my current role, our schedule is changed on a regular basis and always at short notice. I have been able to adapt very well to these frequent, sudden changes."
"The airline industry is full of sudden changes, most frequently, when flight times are changed. This change affects everyone's schedule when it happens. I can roll with the punches and understand that I need to respond positively and swiftly when sudden changes are made."
Regardless of any industry related training that you have been through, you will need to complete training specific to Air Georgian. If you do not have any industry-specific training, perhaps you have training that would be transferable to this role (IE: Sales, Safety, Customer Service, Technical, etc.). Walk the interviewer through any on-the-job training you feel would be helpful.
"I have taken industry-related safety and customer service training with company ABC. In addition to this training, I have four years of industry experience."
"Although I have not taken specific airline related training, I do have some current certifications that I believe will be helpful. These include CPR, First Aid, and WHMIS training."
First Aid and CPR training is a requirement for many roles in the airline industry. Assure the interviewer that you have current and valid certification in CPR and First Aid. If you do not, be sure to express your willingness to do so.
"I do not currently hold a valid CPR and First Aid certification; however, I am happy to complete this requirement right away."
"Yes, I have formal training in First Aid and CPR. I have brought my certifications here for you to see."
If an in-flight emergency occurred, would you know what to do? Assure the interviewer that you are confident in your ability to handle an emergency situation in a professional manner. If you are new to the industry and do not have the related training, be honest about that and comment on any other training you've completed, that may be relevant or helpful.
"In my role with Company ABC, I received over 100 hours of in-flight situational training. I am confident in my ability to react professionally and appropriately in an emergency situation."
"As I am new to a career in the airline industry, I have not received in-flight emergency training; however, I have taken emergency response training in my current position at the hospital. I am confident in my ability to react professionally and appropriately in an emergency situation, and I look forward to taking the in-flight training with Air Georgian."
Assure the interviewer that you are aware of the inconsistent schedule associated with being a Flight Attendant. Use examples if you have some experiences to draw on.
"In my most recent position with Airline XYZ, I had an inconsistent schedule that required me to often be on call. I worked many weekends and holidays. This schedule is part of the lifestyle of a Flight Attendant, I completely understand. I'm happy to work any hours offered to me."
"I am available for a wide range of hours and overtime. I prefer to be made aware of my schedule ahead of time so that I can make appropriate childcare arrangements."
A clean criminal record is a must for all airline related roles. You must be able to pass the criminal background check and may even be asked to present one in your interview. Your answer can be short and to the point.
"You will find that I have a clean criminal background. I'm willing to participate in any background check that you require."
"I can complete a full criminal background check as well as any drug testing, or other background checks that you require."
Discus with the interviewer your experience working in customer service based roles. Take them through your resume and highlight your customer service skills.
"I started working at a young age in a restaurant as a server. From there, I moved into a restaurant management role and also attended post-secondary education with a focus on Restaurant and Hotel management. Most of what I've done has been customer service focused."
"I am new to my career, so this will be my first customer service based role. I do have volunteer experience with the local Food Bank which gave me valuable exposure to working with the public, and collaborating with a team."
Provide examples to the interviewer on times when you have shown dedication on the job. Assure the hiring manager that you possess the qualities and characteristics for which they are seeking.
"In my most recent position I was often recognized for being flexible with my availability. I believe in being 10 minutes early for work. I come with solid references who will be happy to speak to you about my reliability and dedication on the job."
"I am very dedicated and would show my appreciation for the role by being a reliable team member of Air Georgian."
What makes you the best candidate for Air Georgian? Talk to the interviewer about what makes you a stand out candidate for this role. Be sure to discuss unique skills and characteristics that will make you a memorable candidate.
"I feel that I am the top candidate for Air Georgian because I already bring five years of industry experience. My customer service skills are unmatched, and I am fluent in 3 languages which allow me to communicate smoothly with a large range of customers."
"As you can see, I am invested in this interview process with Air Georgian and will bring this same level of dedication to you if hired. You won't be disappointed."
Uniforms can be a controversial discussion in many organizations; however, in the airline industry uniform use is more common than not. Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within Air Georgian.
"I am accustomed to wearing a uniform at work and am happy to abide by any dress code requirements to work with Air Georgian."
"Uniforms are very important in this industry so, yes, I am comfortable with this policy. I would love to see the uniforms before I fully commit, of course."
Airlines will always have strict safety protocols. Talk to the interviewer about how you would react in a situation where you felt safety was at risk.
"My reaction to a safety threat would rely on my on-the-job training. I would want to make sure that I follow company protocol and safety regulations. I believe that if faced with a safety threat I would do everything to ensure passengers remained calm."
"I am well trained on how to react in urgent, distressed, and mayday situations. In any emergency, my first course of action is to ensure the passengers are prepared."
When you are asked to list your top skills, it's best to tie in your rock-star skills with the requests contained in the company's job description. Which skills do you possess that are the most helpful for this role with Air Georgian?
"I see that your job description requests candidate who is organized, honest, and driven by customer satisfaction. These skills are at the top of my list, but in addition to these, I am a proven leader and can work well under pressure."
"Try to include a variety of words that the interviewer does not hear all the time. Be unique! Here are some ideas: - Adaptable - Considerate - Diligent - Intuitive - Persistent - Resourceful - Sincere - Witty"
The interviewer would like to see that you are wholeheartedly interested in working for Air Georgian. What are your hopes and expectations from your time with Air Georgian? Talk to the interviewer about the ways you feel you would benefit from this position.
"After reviewing the culture and mission of Air Georgian, I feel that I would be able to find a long-term fit here and that is most important to me. Your training programs are industry renowned and well respected which is also interesting to me."
"What I hope to gain most by working with Air Georgian is an unmatched level of training and expertise in the airline industry. Your company is well known for its second-to-none training."
How you face unexpected difficulty can say a lot about your character. Talk to the interviewer about a time when you have encountered an unexpected challenge. How did you handle the situation?
"The biggest difficulty that I have faced was my unexpected lay off during the last recession. I had to adapt to a new economy and search deeply for other skills and opportunities. I was able to earn enough to avoid financial strain and am quite proud of my ability to be versatile when required."
"I face unexpected difficulty frequently in my current position. The company is in financial strain, and some days we are not able to deliver the customer experience that we should. I overcome this by giving everything I have when it comes to service. I strive to leave a good impression."
No matter how fantastic the customer service, there will always be a customer who is unhappy about something. The interviewer would like to know if you can handle the stress and pressure associated with an angry customer mid-flight. If you have received airline training related to situations like this, tell the interviewer what you know and understand to be a proper response. If you have not received related training, use your instinct, and give the best possible answer. It is a good idea to mention that you look forward to receiving proper in-flight training from Air Georgian.
"I received training in this aspect when I worked for another airline. What I have been told is to show the passenger that I am paying attention, ask them to state their problem clearly, and then I outline what I can, and cannot do for them. It's important that I remain the power figure during customer disputes in-flight."
"I have not received any training in this respect; however, I think the solution would be similar to any customer service based position. It would be important to listen intently, show them that you care, offer to help, but also remind them that they are in-flight, and guidelines are surrounding their behavior and how it relates to the safety and comfortability of the other passengers. I do look forward to receiving the training from Air Georgian and learning more!"