35 Air Canada Interview Questions & Answers
Below is a list of our Air Canada interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Table of Contents
- 1. Adaptability Questions
- 2. Behavioral Questions
- 3. Career Goals Questions
- 4. Communication Questions
- 5. Direct Questions
- 6. Discovery Questions
- 7. Diversity Questions
- 8. Education Questions
- 9. EQ Questions
- 10. Experience Questions
- 11. Organizational Questions
- 12. Salary Questions
- 13. Situational Questions
- 14. Teamwork Questions
Adaptability
1. When have you had to successfully adapt to change in the workplace?
Why the Interviewer Asks This Question
In any business and industry, technology and innovation successfully make the need for being adaptable to change hugely. Hiring managers will ask very pointed questions about a candidate's ability to adapt to change to hopefully hear that they maintain a positive mindset and work diligently to adapt. Given the highly competitive nature of the airline industry, this is no different at Air Canada.
Written by Ryan Brunner on March 10th, 2023
How to Answer
Openly talk to the interviewer about a time when you have had to adjust to changes on the job. Thoroughly discuss your mindset and how you handled the transition. If you can, highlight how you embraced the change and did what was necessary to make changes swiftly and effectively.
Written by Ryan Brunner on March 10th, 2023
Entry Level Example
"In my role over the last two years, I've had to adapt to supporting three different leaders as my assignment was changed. Every leader had different ways of scheduling meetings, creating memos, and managing their calendar. I found it best to not get too attached to ways of doing things. My approach with a new leader was to ask their preferred ways and be flexible in how I support them."
Written by Ryan Brunner on March 10th, 2023
Answer Example
"In my current role, there is a lot of staff turnover on our management team. I have had to adapt to three new managers in the past four years. It is not the ideal situation, but I can adjust for the good of the team in any work situation and do it with a positive mindset."
Written by Ryan Brunner on March 10th, 2023
Behavioral
2. Have you ever had a difficult boss, professor, or coworker? What made them difficult to work with, and how did you successfully interact with this person?
Why the Interviewer Asks This Question
While the airline industry and Air Canada focus on serving their passengers in the best way possible, being a great colleague is also vital. As in any other industry, you will join a passionate and robust workforce in this role and likely encounter some strong and even difficult personalities. It will be important that your interviewer is confident in your ability to work effectively with personalities that clash with you.
Written by Ryan Brunner on March 10th, 2023
How to Answer
Before your interview with Air Canada, think back to that one person you worked with who was seen as hard to please. Perhaps they tried to intimidate others or had to have the last word. Talk to the interviewer about what made this person challenging and their relationship with you. The key to your answer here is describing how you worked to make the relationship a positive one and the steps you took to do so. Avoid speaking poorly of anyone, and be sure to end your response on a positive note.
Written by Ryan Brunner on March 10th, 2023
1st Entry Level Example
"Last year, I was on a large group project, and it didn't take long to see we had a person with a very dominant personality on the team. Both in our in-person meetings and email communications, she put down the ideas of others and would only use her ideas. I took it upon myself to approach her one-on-one to talk about the issue and how I felt about it. My approach was direct and friendly, speaking from the heart. While a bit taken aback, she let me know she appreciated the feedback, and she became a more cohesive teammate moving forward."
Written by Ryan Brunner on March 10th, 2023
1st Answer Example
"I once worked at a locally owned shop where the owner was very demanding. When the owner would walk into the store, employees would announce over their headset system that the owner was in the building, so that everyone could be prepared for his entrance into their department. The owner had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them."
Written by Rachelle Enns
2nd Answer Example
"I struggled most with the new VP of Sales at my previous company. She was brought on with no experience in our industry and seemed to have little interest in it To win her over, I invited her on a business trip for an out-of-town client. I wanted her to meet my clients and spend one-on-one time together. We bonded as humans, mothers, and sales executives. She learned a lot about the company and industry, and I learned a lot about what skills she brought from her previous roles."
Written by Rachelle Enns
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Behavioral
3. Employees of Air Canada are expected to be reliable, on time, and accessible when on shift. How have you proven yourself to be a dedicated and reliable employee?
Why the Interviewer Asks This Question
Whether you'll be working on the cabin crew in flights or in a support role at Air Canada, keeping flights on time and on schedule is of utmost importance. Having worked with hiring managers on recruitment efforts where reliability is a necessity, they'll often ask a question like this because gauging a candidate's reliability is impossible by simply looking at education and work history.
Written by Ryan Brunner on March 10th, 2023
How to Answer
Before your interview with Air Canada, consider specific times you have proven yourself to be a reliable employee. Your examples should also demonstrate how you provide excellent service to internal or external customers. As you finish your answer, make sure to reiterate that you'll always be able to be relied upon to be timely and available on the job.
Written by Ryan Brunner on March 10th, 2023
1st Entry Level Example
"Over the past four years of college, I've learned so much about dedication and putting my mind to things. I've proven myself by being able to focus on my studies and my extra-curricular activities and earned a 3.9 GPA during my undergraduate program. As I enter my career at Air Canada, I'm fully prepared to dedicate myself to your passengers every day."
Written by Ryan Brunner on March 10th, 2023
1st Answer Example
"In my current job, I was often recognized for being flexible with my availability. I believe in being 10 minutes early for work every day to prepare for my shift. I come with solid references who will be happy to speak to you about the reliability and dedication I would bring to work here at Air Canada."
Written by Ryan Brunner on March 10th, 2023
2nd Answer Example
"I am very dedicated and would show my appreciation for the role by being a reliable team member of Air Canada. I've always had the mindset that when I put on a work uniform, I represent myself and the organization I work for. Over my career, I'm proud to say that I've never had any unexcused absences and have always been willing to lend an extra hand when short-staffed."
Written by Ryan Brunner on March 10th, 2023
Behavioral
4. When have you had to shift your priorities in response to sudden changes?
Why the Interviewer Asks This Question
As I've worked closely with hiring managers across many industries, one common quality that hiring managers seek in a new hire is the ability to be flexible in their work. This is especially true at an airline like Air Canada, where technological advancements and changing day-to-day activities make it necessary for staff to be open and pliable to changes in their work. Your interviewer needs to be assured that you will be able to face change with a positive attitude and a smile.
Written by Ryan Brunner on March 10th, 2023
How to Answer
Think back to a time when you were asked to change your priorities on a moment's notice and discuss how you reacted to this shift in priorities in a positive manner. Assure the interviewer that you can respond professionally to sudden changes.
Written by Ryan Brunner on March 10th, 2023
1st Entry Level Example
"For the last two years working as an administrative assistant, executive leadership I've supported has been a bit of a revolving door, and I've had to adapt to the support I provide to the leaders I work with. I've learned not to get stuck in my ways and to be open to seeing new ways of doing things. I think these are great aspects I can bring to work at Air Canada."
Written by Ryan Brunner on March 10th, 2023
1st Answer Example
"In my current job, our schedule is changed regularly, and that can happen on short notice. I have adapted very well to these frequent, sudden changes through my ability to be open and communicate, where others get frustrated easily."
Written by Ryan Brunner on March 10th, 2023
2nd Answer Example
"The airline industry is full of sudden changes, most frequently when flight times are changed. This affects everyone's schedule when it happens. I can roll with the punches and understand that I need to respond positively and swiftly when sudden changes are made here at Air Canada."
Written by Ryan Brunner on March 10th, 2023
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Behavioral
5. The work at Air Canada can throw a curve ball at our staff from time to time. When have you faced an unexpected difficulty on the job, and how did you handle the situation?
Why the Interviewer Asks This Question
Given the nature of the airline industry, where flights can get grounded at a moment's notice and passengers can span all ranges of the personality spectrum, handling unexpected situations should be almost a given for the entire team at Air Canada. Your interviewer wants to hear you talk about a time when you had to deal with an unexpected situation and handled it successfully.
Written by Ryan Brunner on March 10th, 2023
How to Answer
How you face unexpected difficulty can say a lot about your character and ability to do the same at Air Canada. Talk to the interviewer about a time when you encountered an unexpected obstacle. Walk them through your mindset as you navigated the situation.
Written by Ryan Brunner on March 10th, 2023
1st Entry Level Example
"During my third year of college last year, I had three classes with high-weighted mid-term exams in two days on a week's notice. Knowing that these were vital classes in my program, I had to make a plan to prepare. My first action was to cancel plans with my family for the coming weekend, which was hard. They were very understanding, though. From there, it came down to buckling down and studying hard while spreading my time between the three classes. I scored two A's and a B+ and finished that semester very strong."
Written by Ryan Brunner on March 10th, 2023
1st Answer Example
"The biggest difficulty I have faced was my unexpected layoff during the pandemic. I had to adapt to a new set of circumstances and search for other skills and opportunities. I earned enough to avoid financial strain and am quite proud of my ability to be versatile when required."
Written by Ryan Brunner on March 10th, 2023
2nd Answer Example
"I face unexpected difficulty frequently in my current position. The company is under financial strain, and some days we can't deliver the customer experience we should. I overcome this by giving everything I have when it comes to service. I strive to leave a good impression on my customers, and I know this quality will go a long way here at Air Canada."
Written by Ryan Brunner on March 10th, 2023
Career Goals
6. Where do you see yourself five years from now with Air Canada?
Why the Interviewer Asks This Question
Air Canada provides many career advancement opportunities for their staff. If you have time before your interview, read through their career blog on their website and familiarize yourself with some potential pathways that would appeal to you. Your interviewer wants to hear that you see a long-term career there.
Written by Ryan Brunner on March 10th, 2023
How to Answer
While it's impossible to know where you will be in five years, it is great to have a projected plan and even dream a bit about where you would like your career with Air Canada to take you. Assure the interviewer that, given all possible circumstances, you could see yourself as a long-term fit with their airline.
Written by Ryan Brunner on March 10th, 2023
1st Entry Level Example
"Being young in my career, my five-year plan would be to become a master of all things of being a flight attendant here at Air Canada. I'm looking for a career path that allows for continuous training and development, and I love what I've heard about your training opportunities."
Written by Ryan Brunner on March 10th, 2023
1st Answer Example
"Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within Air Canada. I've been building my skills in upper-level management over the last six years, and my career interests align very nicely with your company's goals. This helps me see a great long-term fit here."
Written by Ryan Brunner on March 10th, 2023
2nd Answer Example
"I am looking for a long-term fit in my next position. As you can see, I had strong progress and career growth with my current company. I would love to see the same success with Air Canada. I did notice on your website that you have manager opportunities for your aircraft operations. If I could prove myself and work my way into a role like that, I would be thrilled."
Written by Ryan Brunner on March 10th, 2023
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Career Goals
7. How does this position fit into your career goals?
Why the Interviewer Asks This Question
An airline like Air Canada provides staff with many promotion opportunities and the promise of a long-term career and promotion opportunities. If you take the time to review the Air Canada career site, you'll see that possible work ranges from departments like aircraft maintenance, cargo, and finance to others like call centres, flight crews, and IT. Your interviewer wants to be assured that you've considered how joining Air Canada fits into your career goals to ensure you'll be dedicated to a job there.
Written by Ryan Brunner on March 10th, 2023
How to Answer
Some things to consider before your interview with Air Canada are if this particular position is a good fit for you and if it is a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along. Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and fits your overall career goals. Don't hesitate to discuss your future career goals and how Air Canada could fit into those goals.
Written by Ryan Brunner on March 10th, 2023
1st Entry Level Example
"I'm excited to embark on my career as an aircraft technician, and I can't see any better place to do that than here at Air Canada. I want to work my way up to a maintenance engineer role, and there's plenty of opportunity to learn, grow and prosper here. Can you talk a bit about the typical career path of your technicians and their tenure here?"
Written by Ryan Brunner on March 10th, 2023
1st Answer Example
"My primary goal as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what Air Canada offers is a strong path towards those goals, and I am excited about what this position has to offer in my future."
Written by Ryan Brunner on March 10th, 2023
2nd Answer Example
"This position offers the next steps in my career and the growth I am ready for. I have spent the last couple of years taking additional coursework to get me here, and I'm excited to show Air Canada what I can do!"
Written by Ryan Brunner on March 10th, 2023
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Communication
8. How do you typically handle communicating bad news to a colleague or customer?
Why the Interviewer Asks This Question
When communication is vital in the workplace, hiring managers want to hear how you work through positive and negative situations. At Air Canada, there are times when difficult conversations need to be had with both colleagues and passengers, and your interviewer wants to hear that you handle the tough conversations with a direct and professional approach.
Written by Ryan Brunner on March 10th, 2023
How to Answer
One of the toughest parts of communication is delivering bad news to coworkers or customers. Whether it is providing a less-than-favorable work review or information that a customer doesn't want to hear, it doesn't come easy. Assure the team at Air Canada that you can handle this type of task transparently, concisely, and professionally. If you have an example of a time when you had to have a difficult conversation, this is a great time to discuss how you worked through it with success.
Written by Ryan Brunner on March 10th, 2023
Entry Level Example
"In my current job, I am responsible for incoming calls from clients, and they can often be looking for services that my company just doesn't offer. My approach during these conversations is to put myself in their shoes and know that I would want to be empathized with and be told the truth. This can be a tough balance, but I am confident in my skill in doing this here at Air Canada."
Written by Ryan Brunner on March 10th, 2023
Answer Example
"I certainly do not enjoy communicating bad news to a coworker, but I do have experience doing so. I make sure to practice empathy. Truth is always key, so I will be honest and clear when communicating the news. Last year, I had to discuss some performance issues with a close colleague. I didn't sugarcoat the conversation because it was best they knew so that they could learn from the experience."
Written by Ryan Brunner on March 10th, 2023
Communication
9. Have you ever experienced a time when communication became an issue when working on a team?
Why the Interviewer Asks This Question
Hiring managers know that situations can arise when poor communication causes strife in a team. When I interview a candidate, I want to know how they handle situations with poor communication. At Air Canada, many people make a successful flight happen, and working through times of difficult communication will be an essential skill for you to possess.
Written by Ryan Brunner on March 10th, 2023
How to Answer
Give an example of a time you couldn't explain what you needed from other team members or one of your team members couldn't communicate effectively. Be sure to include the overall outcome of the situation and what you did to repair the communication issue.
Written by Ryan Brunner on March 10th, 2023
1st Entry Level Example
"Yes, earlier this semester, I was part of a group project and assumed the lead in coordinating the work of our team. One of the team members was not very active in our team chat and in-person meetings, so I took time to meet with her one-on-one to discuss why she wasn't an active part of the team. She opened up and let me know that she was bogged down with other classwork and a full-time job and apologized. From there, her involvement improved, and we are in the final stages of our project."
Written by Ryan Brunner on March 10th, 2023
1st Answer Example
"Several years ago, I worked on a team to solve a problem that could have potential effects on our ability to grow the business and reach our goals. Each person on the team was tasked with a different aspect, such as gathering data and analyzing it. We came together to discuss the results but couldn't seem to agree. We were struggling to listen to each person's opinion. I explained my observation and suggested we give each person a chance to explain their findings and opinions, which helped us take a more collaborative approach."
Written by Ryan Brunner on March 10th, 2023
2nd Answer Example
"My current company recently went through a merger, which has caused a lack of communication between the team because people are flooded with thoughts of job security. I suggested to my department head that we have a team-building event. Gathering everyone to remind them that we are still a team was beneficial."
Written by Ryan Brunner on March 10th, 2023
Communication
10. How would you rate your communication skills on a scale from 1-10?
Why the Interviewer Asks This Question
Whether interviewing for a back operations job or a frontline passenger-facing job at Air Canada, communication and interpersonal skills are a daily necessity. And while your interviewer will get a good feel for your communication skills during your time together, they'll want to hear you rate your communication skills and support that rating.
Written by Ryan Brunner on March 10th, 2023
How to Answer
Give yourself an honest rating of your communication skills from 1-10. Remember to walk the fine line between not rating yourself too low and not coming across as smug. The biggest piece to your answer here will be how your support your answer. Make sure to talk about the verbal and written communication skills you have used on the job in the past and include any feedback you've gotten on your ability to be a great communicator.
Written by Ryan Brunner on March 10th, 2023
1st Entry Level Example
"I'm an extrovert who loves to engage in conversation and never backs away from a difficult conversation. I'm also confident in my written communication skills, and my professors have attested to this. I'd confidently rate my communication skills as an 8 out of 10 and one of the stronger qualities I would bring to work at Air Canada."
Written by Ryan Brunner on March 10th, 2023
1st Answer Example
"I rate my communication skills as a 9/10 as I am not always as clear as I would like. My supervisor and co-workers will attest to my clear and concise communication skills, both written and verbal. I pride myself on being open, honest, and straightforward in my communications, something I know my future colleagues at Air Canada would appreciate."
Written by Ryan Brunner on March 10th, 2023
2nd Answer Example
"Communication is essential in the airline industry. I would rate my communication skills as a 7 out of 10 because there is always room for improvement. Because I am an open leader, my team will let me know if I need to clarify anything. Communication needs to run smoothly both ways, and I always keep an open door for communication to come my way."
Written by Ryan Brunner on March 10th, 2023
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Direct
11. How many days were you absent from work last year?
Why the Interviewer Asks This Question
A big piece of the interview process at Air Canada will be to determine the reliability of each candidate, knowing that days away from work cause strife for the team you will work with and the potential passengers you will interact with. The hiring managers I've worked closely with throughout my career ask blunt questions like this to ensure the candidate will be dedicated and committed to the job.
Written by Ryan Brunner on March 10th, 2023
How to Answer
Be honest and upfront with Air Canada as you answer this question. If hired, they will conduct a reference check and employment verification to answer questions on your reliability. If you had any unexcused absences, make sure you have a legitimate reason. To seal your answer, express that you believe in being on time for each shift and are willing to stay past your shift if needed.
Written by Ryan Brunner on March 10th, 2023
Entry Level Example
"Over the last three and a half years of my bachelor's degree program, I've learned the importance of holding myself accountable for my time and days to commit to my work. Over the last year, I've only taken a week of vacation with my family away from school. I was in close communication with my professors leading up to the vacation and worked ahead so I wasn't too far behind when I returned. If I'm fortunate enough to join the Air Canada team, I will commit to being to my shift 15 minutes early each day and jump at any opportunities for necessary overtime."
Written by Ryan Brunner on March 10th, 2023
Answer Example
"I had zero unexcused absences last year. In total, I took my designated 15 vacation days and had them approved by my director well ahead of time. I was sick for just two total days with a stomach illness, and policy dictated that we stay out of the office in those situations. I can assure you that if you contact my references, who are all current colleagues, they won't hesitate to confirm that I'm a reliable employee."
Written by Ryan Brunner on March 10th, 2023
Direct
12. We have a strict uniform policy for our frontline staff at Air Canada. Would you be comfortable with this policy?
Why the Interviewer Asks This Question
Air Canada has a strict uniform and decorum policy that includes distinct required uniform and grooming requirements. Your interviewer poses this question to ensure that you are willing to comply with all dress and grooming requirements if hired.
Written by Ryan Brunner on March 10th, 2023
How to Answer
Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within Air Canada. If you take the time to read Air Canada's site before your interview, you'll see that certain hairstyles and overall grooming requirements are necessary, along with the standard black uniform. As you answer, be enthusiastic as you show your excitement for donning the Air Canada uniform.
Written by Ryan Brunner on March 10th, 2023
1st Entry Level Example
"As I looked around on the Air Canada website before this interview, I became very excited about representing the airline in uniform. I love the look of the black sport coat with the red and black tie. Plus, my mom would be so proud of seeing me in the fancy uniform."
Written by Ryan Brunner on March 10th, 2023
1st Answer Example
"Yes, I'd be comfortable. I love the sharpness of Air Canada's black uniforms and would be proud to wear it on each flight!"
Written by Ryan Brunner on March 10th, 2023
2nd Answer Example
"Uniforms are necessary for this industry, so, yes, I am comfortable with this policy. I would love to see the uniforms here at Air Canada before I fully commit."
Written by Rachelle Enns
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Direct
13. If offered this position at Air Canada, you will be required to pass a criminal record check. Will you agree to a full background check if offered the position?
Why the Interviewer Asks This Question
As an airline in Canada, all staff at Air Canada must adhere to Transport Canada background check requirements to ensure the safety and security of the passengers. Knowing that this is a vital step towards becoming employed, your interviewer needs to ensure that you are willing and ready to be subjected to the criminal background check requirements.
Written by Ryan Brunner on March 10th, 2023
How to Answer
Your answer can be short and to the point. First, you don't want to act surprised by the fact that you will be subjected to a full background check if you are the top candidate that gets offered the job. Instead, express that you are aware of this fact and are ready to adhere to all background check requirements to join Air Canada. If you have any blemishes on your record, now is the time to disclose them because they will surely come up in the background check once hired.
Written by Ryan Brunner on March 10th, 2023
1st Entry Level Example
"Yes, I'm willing to take any required background checks to join Air Canada. I want you to know that I have two speeding violations on my record from a few years ago, but I paid my violations quickly."
Written by Ryan Brunner on March 10th, 2023
1st Answer Example
"You will find that I have a clean criminal background. I'm willing to participate in any background check and education verification that Air Canada requires."
Written by Ryan Brunner on March 10th, 2023
2nd Answer Example
"I can complete a full criminal background check as well as any drug testing or other background checks that Air Canada requires. I'm proud of my clean record because it allows me the opportunity at a great career like this."
Written by Ryan Brunner on March 10th, 2023
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14. As a Flight Attendant, you will be asked to work a wide range of hours and a lot of overtime. Are you available to work a flexible and demanding schedule?
Why the Interviewer Asks This Question
Given the nature of any airline with flights in the air 365 day a year, flight attendants at Air Canada will be expected to work a wide variety of hours and spend long periods away from home. The Air Canada career site does a great job of outlining both the training program and work expectations for their flight attendants, and they state that eight weeks of training in Montreal or Vancouver is required. Air Canada wants to hire employees with the flexibility required for the role.
Written by Ryan Brunner on March 10th, 2023
How to Answer
Assure the interviewer that you understand the inconsistent schedule associated with being a flight attendant at Air Canada. You can use examples if you have some experiences to draw on. You can also mention why your family or personal situation allows this flexibility.
Written by Ryan Brunner on March 10th, 2023
1st Entry Level Example
"I'm not tied to any family responsibilities. I would join Air Canada with the willingness to work the tough hours and the undesirable flights to help work my way up in the coming years. I'd also be ready to jump on any overtime opportunities that would be made available."
Written by Ryan Brunner on March 10th, 2023
1st Answer Example
"In my current position with Airline XYZ, I had an inconsistent schedule that required me to often be on call. I worked many weekends and holidays. This is part of the lifestyle of a Flight Attendant, and I completely understand. I'm happy to work any hours offered to me here at Air Canada."
Written by Ryan Brunner on March 10th, 2023
2nd Answer Example
"I am available for a wide range of hours and overtime if fortunate enough to join Air Canada. I prefer to be made aware of my schedule ahead of time so I can make appropriate childcare arrangements between my spouse and family."
Written by Ryan Brunner on March 10th, 2023
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Discovery
15. What are the top three skills that will make you an ideal team member at Air Canada?
Why the Interviewer Asks This Question
While a hiring manager can get a good feel for the work experience a candidate will bring to the job, it is my experience that they'll directly ask the candidate what the top skills they'll bring to the job are. The team at Air Canada wants to ensure that your top skills make you a great fit for quick success in the role they are interviewing for.
Written by Ryan Brunner on March 10th, 2023
How to Answer
When asked to list your top skills, connect your rock-star skills with the requests in Air Canada's job description. Before your interview, think about which skills you possess that are most helpful for the job you are interviewing for.
Written by Ryan Brunner on March 10th, 2023
1st Entry Level Example
"The top three skills and qualities I will bring to Air Canada are punctuality, attention to detail, and a commitment to service. I'm always on time and focus on the small details to ensure no stones are left unturned. If I'm fortunate enough to join your team, I don't think you'll find another candidate as committed to providing a great experience for your passengers as I am."
Written by Ryan Brunner on March 10th, 2023
1st Answer Example
"I see that Air Canada is ideally seeking a candidate who is organized, honest, and driven by customer satisfaction. These skills are at the top of my list, but in addition to these, I am a proven leader and can work well under pressure."
Written by Ryan Brunner on March 10th, 2023
2nd Answer Example
"Over the past five years, my colleagues and manager have described me as diligent, adaptable, and sincere. I believe these are the top qualities I can bring to the Air Canada team."
Written by Ryan Brunner on March 10th, 2023
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16. What are you looking to get from a career with Air Canada?
Why the Interviewer Asks This Question
As an experienced recruiter, I try to find candidates invested in the company and the work. The team at Air Canada needs to know that the new staff they hire are committed to a long-term future with the airline, and this question lets them hear why you are invested in a future with them.
Written by Ryan Brunner on March 10th, 2023
How to Answer
In the days leading up to your interview, consider what your hopes and expectations are from your time with Air Canada. This is a great time to discuss your career goals and how this job will help you reach those goals. Looking at the mission and values of Air Canada and talking about which pieces speak personally to you can help win over your interviewer.
Written by Ryan Brunner on March 10th, 2023
1st Entry Level Example
"As I embarked on a career search, finding a great long-term fit with a stable and reputable company was important to me. The Air Canada name and reputation speak for themselves, and I'd be so proud to become a part of your team. I'm looking for a company to grow and retire with because I'm a very dedicated and committed person."
Written by Ryan Brunner on March 10th, 2023
1st Answer Example
"After reviewing the culture and mission of Air Canada, I feel that I would find a long-term fit here, and that is most important to me. Your training programs are industry renowned and well respected, which I also find intriguing."
Written by Rachelle Enns
2nd Answer Example
"What I hope to gain most by working with Air Canada is an unmatched level of training and expertise in the airline industry. Your airline is well known for its second-to-none training and career opportunities for your staff."
Written by Ryan Brunner on March 10th, 2023
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17. What unique qualities make you a top candidate for this role at Air Canada?
Why the Interviewer Asks This Question
If you've received the call to interview with Air Canada, you can be assured that the airline is confident in your skills and abilities to perform the job based on your resume. When interviewing candidates, I use this question to give the candidate another chance to give me their pitch and stand out from the rest of the candidate pool.
Written by Ryan Brunner on March 10th, 2023
How to Answer
As you prepare for your interview with Air Canada, it's important to realize that there are some things that your resume cannot do. Showing off your fabulous personality is one of them! Talk to the interviewer about your unique qualities, and explain how they will benefit the airline and its passengers should they hire you.
Written by Ryan Brunner on March 10th, 2023
1st Entry Level Example
"I grew up in a household where hard work and dedication were ingrained into me from a young age. While it wasn't always fun as a young child and teenager, I can't thank my parents enough for teaching me the value of hard work and that nothing in life gets handed to you. If I'm fortunate enough to join your team at Air Canada, I'm confident that you won't find a more hard-working and dedicated individual than me."
Written by Ryan Brunner on March 10th, 2023
1st Answer Example
"I have a unique ability to strike up a conversation and build rapport with nearly anyone quickly. This is a great help regarding customer service and sales, which I feel would be very beneficial to the Air Canada team."
Written by Ryan Brunner on March 10th, 2023
2nd Answer Example
"I speak three languages and have a degree in International Studies which would be significant assets to Air Canada should I be hired as your next Flight Attendant / Call Service Agent / Security Personnel (insert the job description you are interviewing for). French and English are my preferred languages, and I am fluent in Spanish."
Written by Ryan Brunner on March 10th, 2023
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Discovery
18. Why are you the best choice for this position?
Why the Interviewer Asks This Question
As one of the premier employers and most well-known airlines in Canada, Air Canada often receives large pools of well-qualified candidates for their open jobs. Hiring managers often allow candidates to give their best sales pitch for why they are the best candidate for the job.
Written by Ryan Brunner on March 10th, 2023
How to Answer
Before your interview, consider what makes you the best candidate for Air Canada. Talk to the interviewer about what makes you a stand-out candidate by discussing your unique skills and characteristics that will make you both a memorable and successful candidate. Try to be as unique as possible when selling yourself for the job.
Written by Ryan Brunner on March 10th, 2023
1st Entry Level Example
"Even though I'm new to this career, I'm confident you won't find a candidate as eager to succeed as me. I am flexible and willing to learn anything to expand my skills and grow my career with Air Canada."
Written by Ryan Brunner on March 10th, 2023
1st Answer Example
"I am the top candidate for Air Canada because I already bring five years of industry experience. My customer service skills are unmatched, and I am fluent in three languages. This will allow me to communicate smoothly with a multitude of passengers here."
Written by Ryan Brunner on March 10th, 2023
2nd Answer Example
"As you can see, I am invested in this interview process with Air Canada and will bring this same level of dedication to you if I am hired. This is my dream job with a dream airline, and you won't be disappointed if you opt to offer me the job."
Written by Ryan Brunner on March 10th, 2023
Discovery
19. If you could start your career over again, what direction would you take?
Why the Interviewer Asks This Question
As I've worked closely with hiring managers on recruitment efforts, I know that they like to use a variety of questions to learn a bit more personally about each candidate they interview. Air Canada needs to know that their top candidate is a great personal and cultural fit, and this question allows them the opportunity to get to know who you are a bit better.
Written by Ryan Brunner on March 10th, 2023
How to Answer
Be sure the alternate path you talk about gives some great insight into your personality and interests. If you speak with passion as you answer, the team at Air Canada will appreciate your candidness and get to know you better.
Written by Ryan Brunner on March 10th, 2023
1st Entry Level Example
"While I'm so excited to embark on my career in the airline industry, and hopefully here at Air Canada, I would probably have considered a career in the music industry somehow. My family has always had a natural talent for music, and I'm well-versed in piano, guitar, and singing. As for now, these remain great family hobbies."
Written by Ryan Brunner on March 10th, 2023
1st Answer Example
"I certainly do not regret the direction I have taken my career; however, if I had to start over in a new direction, I would likely pursue my Degree in Education and become a teacher. Both of my parents were teachers, and they seemed to have a very fulfilling careers. I enjoy coaching and leading others, so I would welcome any opportunity to train and develop staff here at Air Canada."
Written by Ryan Brunner on March 10th, 2023
2nd Answer Example
"This is a great question and one I've never put a lot of thought into because I'm so happy on this career path. I would say that my passion for animals would have probably led me to a career in veterinary medicine."
Written by Ryan Brunner on March 10th, 2023
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20. How would your current team say that you get along with others at work?
Why the Interviewer Asks This Question
If you peruse the Air Canada career site and read the many job descriptions, it becomes clear that teamwork truly makes the dream work at Air Canada. It will be vital that your interviewer knows you will join their team as the ultimate team player, and this question allows them to hear what your closest colleagues would say about your ability to work as part of a team.
Written by Ryan Brunner on March 10th, 2023
How to Answer
Before your interview with Air Canada, think about your relationships with coworkers, past and present. Consider discussing your healthy relationships and the dynamics of those working relationships. Excellent communication, a sense of humor, and support are all great qualities that make co-working relationships fun at Air Canada. If you have direct feedback that you've received from your colleagues or leaders on your ability to be a great teammate, now is a great time to share that feedback.
Written by Ryan Brunner on March 10th, 2023
1st Entry Level Example
"As an approaching new grad, I know my classmates would say that I'm punctual, fun, and light-hearted. I believe punctuality and reliability are key qualities of any teammate that I would love to bring to work here at Air Canada."
Written by Ryan Brunner on March 10th, 2023
1st Answer Example
"I get along great with my coworkers. If you were to poll my close colleagues now, they would say that I try to maintain a positive attitude and be supportive, whether I am offering to assist someone who is overwhelmed or if I am taking time to listen to someone who is having a bad day. At Air Canada, I would be a solid communicator and a reliable piece of your team."
Written by Ryan Brunner on March 10th, 2023
2nd Answer Example
"I put a lot of effort into my relationships with my coworkers. I believe that harmonious relationships in the workplace are important for the happiness of everyone, as well as for productivity levels. My former coworkers would all say that I help to make the workplace fun and more productive. I have received feedback that I'm a trustworthy and respectful colleague, which has always drawn my coworkers close to me."
Written by Ryan Brunner on March 10th, 2023
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21. How would you describe your personality, and why would it benefit our team?
Why the Interviewer Asks This Question
Hiring managers know that personality is difficult to gauge through a candidate screening and interview process. From my time supporting recruitment efforts across a wide spectrum of jobs, I know that interviewers love to assess a candidate's personality to ensure that they will be a good fit for the team and the culture of the organization. Both of these fits are important at Air Canada, so your interviewer opens the door for you to describe your personality.
Written by Ryan Brunner on March 10th, 2023
How to Answer
Before your interview with Air Canada, consider how others would describe your personality and come ready to project that to your interviewer. A great answer here would include buzz words that are memorable about you as a candidate, including words like introverted, energetic, and confident.
Written by Ryan Brunner on March 10th, 2023
1st Entry Level Example
"Most describe me as sociable, loyal, and practical, both in my personal life and my education. My parents instilled a strong set of values that helped shape who I am today, and as I look to enter my career at Air Canada, I'm confident these traits will make me a valuable part of your team."
Written by Ryan Brunner on March 10th, 2023
1st Answer Example
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me as positive attributes I could bring to the Air Canada team."
Written by Ryan Brunner on March 10th, 2023
2nd Answer Example
"I am confident, friendly, and a go-getter. Are these personality traits that you are looking for at Air Canada?"
Written by Ryan Brunner on March 10th, 2023
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22. What work situations excite and motivate you?
Why the Interviewer Asks This Question
The Air Canada career site makes it abundantly clear that every role there plays a key part in bringing a passion to serving their passengers. To ensure that you'd bring a strong sense of excitement and motivation to the job, your interviewer will need to know what stimulates you on the job.
Written by Ryan Brunner on March 10th, 2023
How to Answer
To answer the questions specifically, talk about any direct job duties you've held that have been the most exhilarating for you to perform. By explaining why these situations piqued your interest, you'll give a good sense of the motivating factors in your work. Looking ahead to working at Air Canada, don't hesitate to talk about the pieces of the job description that interest you the most.
Written by Ryan Brunner on March 10th, 2023
1st Entry Level Example
"Helping and serving others has always motivated and brought joy to my life, as shown in my passion for volunteer work. At Air Canada, making sure to brighten a passenger's day and helping them out would bring all the motivation I need."
Written by Ryan Brunner on March 10th, 2023
1st Answer Example
"I am most motivated on the job when tasks are organized and the vibe is positive. I value strong teamwork and good leadership and love to bring enthusiasm to my work every day."
Written by Ryan Brunner on March 10th, 2023
2nd Answer Example
"I am most motivated on the job when I feel like an active contributor and an important member of the team. When I feel listened to and valued, I am excited to do my best work. How does your team at Air Canada bring this sense of teamwork?"
Written by Ryan Brunner on March 10th, 2023
Discovery
23. How do you work through setbacks in your work?
Why the Interviewer Asks This Question
As I've worked closely with hiring managers throughout my career, I've learned that they love to see candidates who can handle challenges in their workday professionally. In the airline industry, no two days will be the same, and the team at Air Canada needs to be assured you can handle the inevitable setback with grace.
Written by Ryan Brunner on March 10th, 2023
How to Answer
First and foremost, it's important to realize that everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with setbacks in the workplace, and if you have a great example of a time you did this with great success, this is a great time to walk the team at Air Canada through that situation.
Written by Ryan Brunner on March 10th, 2023
1st Entry Level Example
"I feel very comfortable and confident in my ability to handle all of the challenges of this job at Air Canada. I was no stranger to setbacks during college. Last year, an unexpected few days of classes being canceled on campus led to a situation towards the end of the semester where many assignments and exams were scheduled on shorter notice. Rather than pouting and having a poor attitude, I buckled down and got to work. It took some rearranging of other tasks and activities, but I was able to navigate everything with success."
Written by Ryan Brunner on March 10th, 2023
1st Answer Example
"Experiencing a setback is always disappointing and can be a bit disheartening, but I understand it happens in any job. If I experience a major setback on the job here at Air Canada, I will take a few moments to debrief with my manager and discuss what I could have done differently. Of course, involving my colleagues and using straightforward communication is vital. Then, I move on and look to improve!"
Written by Ryan Brunner on March 10th, 2023
2nd Answer Example
"I allow myself a moment to be frustrated when a setback occurs, but never publicly. I may go for a quick walk on my lunch break, for instance. When a setback occurs, I prefer to take from the experience rather than have it take energy away from me."
Written by Rachelle Enns
Diversity
24. What experience do you have relating to people with a background different from yours?
Why the Interviewer Asks This Question
Per Air Canada's diversity, equity, and inclusion section of its website, the company believes that these principles are essential to its success in creating a healthy and rewarding work environment. Given that they serve a very diverse passenger base in Canada, the company has received recognition as one of the country's best diverse employers. Your interviewer needs to be sure you would come to their team willing and ready to embrace a diverse and equitable work environment.
Written by Ryan Brunner on March 10th, 2023
How to Answer
When you build relationships with people of a different background from yours, you must be open-minded, ready to listen, eager to learn, and open to new situations. Everybody has a powerful and unique story regarding their background, culture, experiences, and beliefs. Talk to the interviewer about the exposure you bring relating to others with a narrative different from yours. The hiring manager at Air Canada will want to see your open-mindedness and desire to grow in acceptance of those different from you.
Written by Ryan Brunner on March 10th, 2023
Entry Level Example
"The last four years of my undergraduate program in Toronto put me in a new situation working with and collaborating with a very diverse group of students. I have loved this environment, getting to see how others use their background and culture to think through problems and solve them. As I hope to embark on my career at Air Canada, I greatly look forward to living your values of a respectful workplace that treats all colleagues and passengers with warmth and compassion."
Written by Ryan Brunner on March 10th, 2023
Answer Example
"Over the last ten years with my current company, I've thrived working on a diverse team with people from all over the world. We learn from each other and share each other's views, which leads to better results. One bit of advice that has stuck with me for years is when my mentor suggested that I seek friendships with people of different backgrounds than me. I also notice different communication styles and core values, which I find interesting. Rest assured, should you choose me to join your team, I will get to know my co-workers with an open mind and an interest in their background and story."
Written by Ryan Brunner on March 10th, 2023
Education
25. Have you ever had any direct airline-related training during your career? If so, how will that help you in this role?
Why the Interviewer Asks This Question
Regardless of any industry-related training you have been through, you must complete training specific to Air Canada. If you've previously been employed with any airlines, you've likely had some on-the-job training that may not be listed on your resume, and your interviewer would like you to walk through that training.
Written by Ryan Brunner on March 10th, 2023
How to Answer
It is okay if you have not had any airline-specific training during your career. Perhaps you have been formally trained in other areas that would be transferable to this role at Air Canada. (IE: Sales, Safety, Customer Service, Technical, etc.). Walk the interviewer through any on-the-job training you feel would be helpful to your success in this job from your first day on the job.
Written by Ryan Brunner on March 10th, 2023
1st Entry Level Example
"No, I have not had any specific airline-related training during my career, as this would be my first venture into the industry. I know this job requires advanced skills in Microsoft Suite and great communication skills, and I have had advanced training in both areas over the last three years. My training has included advanced Microsoft Excel courses and a SkillPath communication course."
Written by Ryan Brunner on March 10th, 2023
1st Answer Example
"As we've discussed, I've spent the last four years as a flight attendant with X Airlines. The training I received there spanned from great customer service techniques to advanced medical treatment courses to help me on the job. I think this training and my experience will help me hit the ground running here at Air Canada."
Written by Ryan Brunner on March 10th, 2023
2nd Answer Example
"Although I have not taken specific airline-related training, I have some certifications that I believe will be helpful. These include CPR, First Aid, and WHMIS training. If I'm fortunate enough to join Air Canada, I'm ready to devote my time to all of the required training and orientation required."
Written by Ryan Brunner on March 10th, 2023
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Education
26. Have you received training on how to handle an in-flight emergency?
Why the Interviewer Asks This Question
As Air Canada reviews many great applicants to join their team with each opening, they can gather quite a bit about their top candidates by looking at their resumes. If the role you are interviewing for will be a part of the flight crew, your interviewer will want to hear if you have any relevant training in handling the many emergencies that can happen during a flight.
Written by Ryan Brunner on March 10th, 2023
How to Answer
If you have received direct training on in-flight emergencies like health issues, fire, or an unruly passenger, assure the interviewer that you are confident in your ability to handle an emergency professionally if you were to join Air Canada. If you are new to the industry and do not have the related training, be honest about that and comment on any other training you've completed that may be relevant or helpful.
Written by Ryan Brunner on March 10th, 2023
1st Entry Level Example
"No, not as a new graduate. But I'm open to learning new things on the job and look forward to the training I would receive at Air Canada. I think it's worth mentioning that I have a keen ability to act calmly in difficult and stressful situations, which I think would be very helpful as a part of your flight crew."
Written by Ryan Brunner on March 10th, 2023
1st Answer Example
"I have received over 100 hours of in-flight situational training. I am confident in my ability to react professionally and appropriately in an emergency, but I look forward to learning the policies and procedures here at Air Canada because I know every organization handles things differently."
Written by Ryan Brunner on March 10th, 2023
2nd Answer Example
"As I am new to a career in the airline industry, I have not received in-flight emergency training; however, I have taken emergency response training in my current position at the hospital. I am confident in my ability to react professionally and appropriately in an emergency, and I look forward to taking the in-flight training with Air Canada."
Written by Rachelle Enns
Education
27. Do you have any formal training in First Aid or CPR?
Why the Interviewer Asks This Question
First Aid and CPR training is a requirement for many roles in the airline industry, specifically those jobs that spend time in the air on each flight. Air Canada may also require their flight crews to be certified in first aid and CPR, and your interviewers will want to know if you are certified.
Written by Ryan Brunner on March 10th, 2023
How to Answer
If you have been certified in first aid, CPR, or any other medical certification, assure the interviewer that you have current and valid certification as required for the role at Air Canada. If you do not, express your willingness to become certified if you are fortunate enough to be offered the job.
Written by Ryan Brunner on March 10th, 2023
1st Entry Level Example
"During my undergraduate program, I was certified in basic life support by the Canadian Red Cross. It is set to expire next year, and I'm willing and able to recertify as required for this role."
Written by Ryan Brunner on March 10th, 2023
1st Answer Example
"I do not currently hold a valid CPR and First Aid certification; however, I am happy to complete this requirement immediately if I join the Air Canada team."
Written by Ryan Brunner on March 10th, 2023
2nd Answer Example
"Yes, I have formal training in First Aid and CPR. I have brought my certifications here for you to see and can provide upon hire."
Written by Ryan Brunner on March 10th, 2023
EQ
28. How will you earn the trust of your coworkers?
Why the Interviewer Asks This Question
The Air Canada website has a great corporate policy on business conduct, much of which guides employee behavior and expectations. Per this policy, the company is committed to bringing a caring and collaborative atmosphere, and your interviewer knows these relationships are built off trust.
Written by Ryan Brunner on March 10th, 2023
How to Answer
Workplace relationships are essential to nurture at Air Canada. Come to your interview prepared to talk to the interviewer about how you plan to earn the trust of your new co-workers, should you be offered the position. Use specific keywords and actions you will personally take from your first day on the job and explain why those actions will be important.
Written by Ryan Brunner on March 10th, 2023
1st Entry Level Example
"I know that as a new graduate here at Air Canada, it will be vital for me to respect other senior staff and to earn their trust from day one. Some of the ways I would do this would be by making sure they have time for my questions and being accountable for my actions. I believe in walking the talk, and my colleagues would see that from my first day here."
Written by Ryan Brunner on March 10th, 2023
1st Answer Example
"I feel that the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships must be built on these principles, and I'd be excited to bring them to your team here at Air Canada."
Written by Ryan Brunner on March 10th, 2023
2nd Answer Example
"For me, it would be about coming to Air Canada with a genuine and open personality. I would show common courtesy and always be respectful in my communications. I would also always respect the time of others to become a well-respected colleague."
Written by Ryan Brunner on March 10th, 2023
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Experience
29. What experience do you have using team-based messaging applications?
Why the Interviewer Asks This Question
According to its website and IT team, Air Canada has many continuous projects underway that will invest in the newest technologies for full digital transformation. If you will be joining a team that requires instantaneous communications, team-based messaging apps like Microsoft Teams will be a requirement of the job you are interviewing for. Your interviewer asks this question to learn about your familiarity with these systems.
Written by Ryan Brunner on March 10th, 2023
How to Answer
There are many options for communication software and messaging applications out there, and hopefully, you have experience with some of them. Give the interviewer a brief overview of the applications you are experienced in and assure them that you can learn the internal system at Air Canada, should it be new to you.
Written by Ryan Brunner on March 10th, 2023
1st Entry Level Example
"While my campus doesn't have a specific campus-wide program that students utilize, I have experience with WhatsApp, Signal, and Slack. I used these for group projects, and they were great for staying updated on progress. I am very tech savvy and would be able to learn your system here at Air Canada very quickly."
Written by Ryan Brunner on March 10th, 2023
1st Answer Example
"I have used a variety of team-based messaging applications. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. No matter which system you use here at Air Canada, I am sure that I can pick it up very quickly."
Written by Ryan Brunner on March 10th, 2023
2nd Answer Example
"I love team-based messaging applications because they allow for communications to happen in real-time, often with large groups of team members! I have utilized many of them with direct teams and remote teams. They are effective for updating communications and keeping on track with the progress of team-based work projects."
Written by Ryan Brunner on March 10th, 2023
Experience
30. What direct experience do you have in other customer-service-based roles, and how have they prepared you for this role?
Why the Interviewer Asks This Question
According to their career site, the work culture at Air Canada emphasizes that all employees are ambassadors for the country of Canada worldwide by providing top-notch customer service to their passengers. Though your interviewer has a good feel for your experience based on your resume, they want to walk through your customer service experience and explain how it has prepared you for success on the job at Air Canada.
Written by Ryan Brunner on March 10th, 2023
How to Answer
Discuss your experience working in customer service-based roles; take your interviewer through your resume and highlight the customer service skills you have developed. While keeping the Air Canada job description in mind, walk through your experiences and how they pertain to providing customized and personal service in the role you are interviewing for.
Written by Ryan Brunner on March 10th, 2023
Entry Level Example
"I am new to my career, so this will be my first customer service-based role. I have volunteer experience with the local Food Bank, which gave me valuable exposure to working with the public and collaborating with a team. In this role at Air Canada, I know that my job will be working closely with your passengers, listening to their needs, and doing what is necessary to ensure their flight is as pleasurable as possible. I can't wait to bring this mission to life in my work daily here."
Written by Ryan Brunner on March 10th, 2023
Answer Example
"I started working at a young age as a server in a restaurant. From there, I moved into a restaurant management role and attended post-secondary education with a focus on Restaurant and Hotel management. Most of what I've done has been customer service focused, and I love bringing big smiles and great results to those I work with."
Written by Ryan Brunner on March 10th, 2023
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Organizational
31. How do you determine your priorities when you have multiple things going on at once?
Why the Interviewer Asks This Question
As an experienced recruiter, I know that hiring managers key in on a candidate's ability to multitask with effectiveness during the interview process. in the airline industry, organizations have condensed their staff and have made workloads and duties a bit heavier on their teams and this is no different at Air Canada. The team there will expect you to juggle many responsibilities at once.
Written by Ryan Brunner on March 10th, 2023
How to Answer
Before your interview with Air Canada, consider how you decide how to manage your competing workload. Assure the interviewer that you can be diligent and organized when assessing your priorities. You'll also want to highlight the tools and resources you use to keep yourself organized and on track in your work.
Written by Ryan Brunner on March 10th, 2023
1st Entry Level Example
"In my current role as an administrative assistant, I support four managers and a team of sales staff, and I need to be highly organized to ensure I'm meeting everyone's needs. I keep a daily to-do list on my desk, along with a to-do list through Outlook. Having time blocked on a calendar is also very useful. You'll quickly find that I'm a great multi-tasker."
Written by Ryan Brunner on March 10th, 2023
1st Answer Example
"I have always determined which project or task requires my attention by the timeline of milestones on projects and deadlines for daily tasks. I am comfortable delegating tasks when needed, but I am also aware that these times will require additional hours from me. Never have I under-delivered on a deadline."
Written by Ryan Brunner on March 10th, 2023
2nd Answer Example
"When I have multiple priorities at a time, I don't hesitate to ask my boss to rank them based on most urgent. This method helps me to remain focused, and then I know I am concentrating where she needs me to. I tend to use my calendar to block time for project work while continuing to ensure that my daily and weekly duties don't get behind or neglected."
Written by Ryan Brunner on March 10th, 2023
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Salary
32. Do you have any salary expectations if offered this job at Air Canada?
Why the Interviewer Asks This Question
As an experienced recruiter, an initial salary discussion during the interview process is very important in determining if a top candidate will eventually accept a position. If you emerge as one of the top candidates, the interviewer will want to gauge your salary expectation.
Written by Ryan Brunner on March 10th, 2023
How to Answer
The best way to discuss your salary expectations is to use your current earnings as a baseline. Be open and honest as you answer this question because transparency is the best choice when salary-based questions arise. If possible, research the salary range of the role you're interviewing for so you don't price yourself out of consideration.
Written by Ryan Brunner on March 10th, 2023
1st Entry Level Example
"As a new graduate, my salary expectation would be to be compensated at the starting range for this position at Air Canada. I know I would have to work my way up through any pay scale through years of experience, and I would come here willing and ready to prove myself to you."
Written by Ryan Brunner on March 10th, 2023
1st Answer Example
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher to consider this position at Air Canada."
Written by Ryan Brunner on March 10th, 2023
2nd Answer Example
"Although my current salary is $45K/year, I am seeking an increase in my next position. Because I work for a small organization, they can't offer me competitive compensation compared to the industry marketplace."
Written by Ryan Brunner on March 10th, 2023
Situational
33. As a flight attendant, you would be responsible for ensuring the safety of all passengers. What would you do if you felt there was a safety threat during a flight?
Why the Interviewer Asks This Question
According to their safety policy on their website, Air Canada is extremely committed to safety and has a safety management system in place to ensure the active involvement of all staff. Flight attendants are on the front line in ensuring safety while flights are in the air, and your interviewer needs to know that you would be swift to take action if you sensed any danger.
Written by Ryan Brunner on March 10th, 2023
How to Answer
Talk to the interviewer about how you would react if you felt safety was at risk. If you have direct experience working on a flight crew and have experience with any safety-related issues, talk through how you handled the situation with ease. Express that you are willing and ready to comply with all safety-related training and policies if you are fortunate enough to be offered the job.
Written by Ryan Brunner on March 10th, 2023
1st Entry Level Example
"If I felt a safety issue was imminent, I would first do what is necessary to stop the threat safely and efficiently. If it was necessary to ensure the safety of passengers, I would make sure they got out of harm's way quickly. I'm very proud of my ability to think quickly in urgent situations and would always have this mindset at Air Canada."
Written by Ryan Brunner on March 10th, 2023
1st Answer Example
"My reaction to a safety threat would rely on my on-the-job training. I would follow Air Canada's protocols and safety regulations to ensure the threat was dealt with quickly. I believe if I were faced with a safety threat, I would do everything to ensure passengers remained calm."
Written by Ryan Brunner on March 10th, 2023
2nd Answer Example
"I am well trained to react in urgent, distressed, and mayday situations. My first course of action is to ensure the passengers are prepared. I'm very excited to learn new procedures here at Air Canada."
Written by Ryan Brunner on March 10th, 2023
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Situational
34. We prioritize the safety, comfort, and satisfaction of our customers. How will you ensure that our service standards are continually met on the job?
Why the Interviewer Asks This Question
If you read their career site and customer service policy before your interview, you are likely familiar with Air Canada's customer service policies and values. Familiarize yourself with their customer service plans and how the job you are interviewing for plays a vital role in ensuring the safety and happiness of their passengers.
Written by Ryan Brunner on March 10th, 2023
How to Answer
As you answer this question, highlight your ability to directly impact the safety and satisfaction of Air Canada customers in the job that you are interviewing for. By taking the time to read the job description for the role you are interviewing for before your interview, you'll be able to highlight your role in providing top-notch service.
Written by Ryan Brunner on March 10th, 2023
1st Entry Level Example
"As a new graduate, I'm excited for the opportunity to work with a renowned airline like Air Canada. I love that your organization has detailed service plans for any situation. In this role, delivering baggage on time and flight disruption plans would fall under my purview. No matter the situations I face, my number one job will always be to deliver timely and friendly service to any passenger."
Written by Ryan Brunner on March 10th, 2023
1st Answer Example
"I understand through my research and personal experiences flying Air Canada that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations. In this role, my day would be filled with meeting and greeting your passengers and ensuring their travels are as smooth and pain-free as possible. I would pride myself on always having a smile on my face and treating the passengers the way I expect to be treated."
Written by Ryan Brunner on March 10th, 2023
2nd Answer Example
"I will ensure that your customer service standards are continually met by following your service protocols exactly. I am always willing to lend a hand and am a happy person, which creates a positive environment for customers. The travelers that use Air Canada's service expect a safe and friendly environment, and I'd be excited to bring that to work here every day."
Written by Ryan Brunner on March 10th, 2023
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Teamwork
35. Tell me about the types of team members you have difficulty working with.
Why the Interviewer Asks This Question
In a fast-paced and customer-focused environment like Air Canada has, teamwork is essential in ensuring that passengers are well served and flights are on time and safe. Hiring managers know that personality conflicts are inevitable in any team environment, and they like to be upfront in asking what types of personality types and work styles you tend to clash with to consider how you'll fit on their team.
Written by Ryan Brunner on March 10th, 2023
How to Answer
You will not always be fond of the people you collaborate with, so don't say you get along with everyone. The team at Air Canada will see right through that answer. Before your interview, consider what types of work styles you tend to clash with, and then come prepared to talk about how you successfully navigate those people. Having an example of a time you did this will pay dividends as your answer.
Written by Ryan Brunner on March 10th, 2023
Entry Level Example
"One thing I've always had difficulty with was laziness and lack of effort from my closest teammates. While I don't hesitate to pick up the slack, I'm also very forthright with student colleagues I feel aren't doing their part. As I look to enter my career at Air Canada, I know I will be the low person on the seniority list and plan to prove myself to my new team through effort and accountability."
Written by Ryan Brunner on March 10th, 2023
Answer Example
"I prefer to work with those who are punctual, reliable, and can take accountability for their workload. With that said, I understand that I can only be responsible for my work ethic, so I do not allow any delinquent co-workers to affect my performance. I have worked with individuals who weren't punctual, and it bothered me early in my career. Now, I don't hesitate to have a quick and respectful conversation about my thoughts, and my colleagues have always appreciated that."
Written by Ryan Brunner on March 10th, 2023
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