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Air Canada Mock Interview

Question 5 of 35 for our Air Canada Mock Interview

Air Canada was updated by on March 10th, 2023. Learn more here.

Question 5 of 35

The work at Air Canada can throw a curve ball at our staff from time to time. When have you faced an unexpected difficulty on the job, and how did you handle the situation?

"During my third year of college last year, I had three classes with high-weighted mid-term exams in two days on a week's notice. Knowing that these were vital classes in my program, I had to make a plan to prepare. My first action was to cancel plans with my family for the coming weekend, which was hard. They were very understanding, though. From there, it came down to buckling down and studying hard while spreading my time between the three classes. I scored two A's and a B+ and finished that semester very strong."

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How to Answer: The work at Air Canada can throw a curve ball at our staff from time to time. When have you faced an unexpected difficulty on the job, and how did you handle the situation?

Advice and answer examples written specifically for an Air Canada job interview.

  • 5. The work at Air Canada can throw a curve ball at our staff from time to time. When have you faced an unexpected difficulty on the job, and how did you handle the situation?

      Why the Interviewer Asks This Question

      Given the nature of the airline industry, where flights can get grounded at a moment's notice and passengers can span all ranges of the personality spectrum, handling unexpected situations should be almost a given for the entire team at Air Canada. Your interviewer wants to hear you talk about a time when you had to deal with an unexpected situation and handled it successfully.

      Written by Ryan Brunner on March 10th, 2023

      How to Answer

      How you face unexpected difficulty can say a lot about your character and ability to do the same at Air Canada. Talk to the interviewer about a time when you encountered an unexpected obstacle. Walk them through your mindset as you navigated the situation.

      Written by Ryan Brunner on March 10th, 2023

      1st Entry Level Example

      "During my third year of college last year, I had three classes with high-weighted mid-term exams in two days on a week's notice. Knowing that these were vital classes in my program, I had to make a plan to prepare. My first action was to cancel plans with my family for the coming weekend, which was hard. They were very understanding, though. From there, it came down to buckling down and studying hard while spreading my time between the three classes. I scored two A's and a B+ and finished that semester very strong."

      Written by Ryan Brunner on March 10th, 2023

      1st Answer Example

      "The biggest difficulty I have faced was my unexpected layoff during the pandemic. I had to adapt to a new set of circumstances and search for other skills and opportunities. I earned enough to avoid financial strain and am quite proud of my ability to be versatile when required."

      Written by Ryan Brunner on March 10th, 2023

      2nd Answer Example

      "I face unexpected difficulty frequently in my current position. The company is under financial strain, and some days we can't deliver the customer experience we should. I overcome this by giving everything I have when it comes to service. I strive to leave a good impression on my customers, and I know this quality will go a long way here at Air Canada."

      Written by Ryan Brunner on March 10th, 2023

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