We prioritize the safety, comfort, and satisfaction of our customers. How will you ensure that our service standards are continually met on the job?

Why the Interviewer Asks This Question
How to Answer
1st Entry Level Example
1st Answer Example
2nd Answer Example
Community Answers

If you read their career site and customer service policy before your interview, you are likely familiar with Air Canada's customer service policies and values. Familiarize yourself with their customer service plans and how the job you are interviewing for plays a vital role in ensuring the safety and happiness of their passengers.

As you answer this question, highlight your ability to directly impact the safety and satisfaction of Air Canada customers in the job that you are interviewing for. By taking the time to read the job description for the role you are interviewing for before your interview, you'll be able to highlight your role in providing top-notch service.

"As a new graduate, I'm excited for the opportunity to work with a renowned airline like Air Canada. I love that your organization has detailed service plans for any situation. In this role, delivering baggage on time and flight disruption plans would fall under my purview. No matter the situations I face, my number one job will always be to deliver timely and friendly service to any passenger."

"I understand through my research and personal experiences flying Air Canada that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations. In this role, my day would be filled with meeting and greeting your passengers and ensuring their travels are as smooth and pain-free as possible. I would pride myself on always having a smile on my face and treating the passengers the way I expect to be treated."

"I will ensure that your customer service standards are continually met by following your service protocols exactly. I am always willing to lend a hand and am a happy person, which creates a positive environment for customers. The travelers that use Air Canada's service expect a safe and friendly environment, and I'd be excited to bring that to work here every day."

Anonymous Answer

"I will ensure that your customer service standards are continually met by following your service protocols, exactly. I am always willing to lend a hand, and I am a happy person, which creates a positive environment for customers."

Rachelle's Feedback

Abiding by protocols, and being an overall happy and helpful person is a great way to meet the standards of Air Canada. Good work!

Show More Answers

Anonymous Answer

"I have always had a customer-focused approach to matters, be it on the job or off. Following procedures is one way to ensure consistent and excellent customer service while keeping an open-minded and positive approach to any engagement ensures exceptional service beyond the usual expectations."

Rachelle's Feedback

These are excellent ways to ensure service standards are met. Try personalizing your answer further. I have offered an example, below.

"I have always had a customer-focused approach to matters, be it on the job or off. Following procedures is one way that I will ensure consistent and excellent customer service. I will also keep an open mind and positive approach to any engagement, ensuring exceptional service beyond the usual expectations of Air Canada customers."

How to Answer: We prioritize the safety, comfort, and satisfaction of our customers. How will you ensure that our service standards are continually met on the job?