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Agility Logistics Interview
Questions

31 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 31

There are a lot of career options within the logistics industry. Why do you specifically want to work for Agility Logistics?

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Agility Logistics Interview Questions

  1. 1.

    There are a lot of career options within the logistics industry. Why do you specifically want to work for Agility Logistics?

      The interviewer would like to know that this isn't just any ordinary opportunity for you. Show your desire to work for Agility Logistics specifically! Your answer should reveal that you have researchedAgility Logistics as well as their competitors.

      To prepare, check out the company website and online reviews. Choose the aspect of their organization that stands out most to you. Perhaps Agility Logistics has the best online reviews in the industry. Maybe their company culture aligns well with the work environment you are seeking, or you like that they put a focus on giving back to their community. Whatever your reasons for being interested in Agility Logistics make sure it is evident to the interviewer that you want THIS job.

      Rachelle's Answer #1

      "I have been eager to find a place in your company for some time now. I regularly check your company careers site for opportunities. There are a few reasons why Agility Logistics stands out to me. The primary reasons are your great reputation and the fact that you have a healthy company culture. Your employees seem happy to be here."

      Rachelle's Answer #2

      "This position with Agility Logistics aligns nicely with my career goal of continued growth within logistics. This role is in my comfort zone, but a new enough approach that will intrigue me, and this company size is adequate to support growth."

  2. 2.

    At Agility Logistics we value and reward honesty. On a scale from 1 to 10, how honest are you?

      Do you feel that you are a sincere person or do you have room for growth? This question could be a tricky one as nobody is always 100% honest. Answer to the best of your ability and back your reply by speaking about your ethics.

      Rachelle's Answer #1

      "I would love to give myself a 10/10 for honesty but truthfully - nobody is 100% honest all of the time. I will give myself an nine because I always do my best to be as honest as possible."

      Rachelle's Answer #2

      "I put a heavy focus on honesty and trustworthiness in the workplace, as well as in my personal life. Because I strive for complete honesty, I will rate myself as a 10/10. My values are solid."

  3. 3.

    Superior customer service is very important to us at Agility Logistics. How would you handle a situation where a customer came to pick up a shipment and you could not locate it?

      Customers will become quite agitated and upset when their packages are not received, delivered on time, or lost. Assure the interviewer that you would always handle a sensitive customer related issue with the utmost professionalism. Walk the interviewer through the steps that you would take. Show that you are capable of problem-solving while under pressure.

      Rachelle's Answer #1

      "I fully understand that parcels are incredibly important to your customers and I will try to be as empathetic as possible when it comes to the needs of a customer. Keeping a calm tone is always helpful when working with dissatisfied customers. If I could not find the package, I would offer to locate the package and have it delivered to their home, free of charge, once it was received. If the situation needed to be escalated, I would refer to a manager for assistance."

      Rachelle's Answer #2

      "I am sure that Agility Logistics has policy and procedures in place for a situation like this. With that said, my instinct would be to keep a calm tone, and offer to deliver their package to them once it was located."

  4. 4.

    Do you understand our primary customer base at Agility Logistics?

      Part of your research before going into an interview should include the demographic that Agility Logistics is trying to reach. Perhaps their customer base is made up primarily of small business owners. Or, maybe they focus only on custom business solutions for large-scale companies. Discuss with the interviewer your understanding of the customer base at Agility Logistics and talk about how your experience will benefit them should they choose to hire you.

      Rachelle's Answer #1

      "From the research that I have conducted, my understanding is that your primary customer base is small business owners looking for fast and affordable service, while still enjoying a personalized experience. The majority of my work experience has been with a start up companies and small business owners. This experience would be valuable to Agility Logistics if you choose to hire me because I am already aware of the customer experience small business owners are looking for."

      Rachelle's Answer #2

      "My understanding is that your primary customer base is currently medium-sized businesses but that you are now refocusing to target enterprise level businesses. Is this correct?"

  5. 5.

    Would your former or current boss describe you as a worker who gladly goes the extra mile to complete their tasks?

      You can say that you will go the extra mile, but it's best to give a real-life example to the interviewer about a time when you did just that. Offer up your references as well and discuss with the interviewer what you feel your most recent employer would say about you.

      Rachelle's Answer #1

      "My former boss would describe me as an employee who goes the extra mile. In my most recent position, I was always available on my email, and many of my service clients had my cell phone number just in case of an after-hours emergency. When you call my reference he will be happy to expand on that for you, I am sure."

      Rachelle's Answer #2

      "I sure hope so! I have always put my best foot forward, and I very much dislike being bored. I go the extra mile whenever possible because that's what great employees do! I have received very positive feedback from all of my previous employers."

  6. 6.

    Judging by your resume, you appear to be overqualified for this position. What would keep you at Agility Logistics, if you were offered the position?

      Sometimes, hiring an overqualified individual can mean that they will leave when a better opportunity arises. Talk to the interviewer about why this position would be satisfying for you, long-term.

      Rachelle's Answer #1

      "I do have more years' experience than what you have outlined in your job posting; however, there are aspects of this position that would be new and exciting for me as well. For example, I would enjoy the exposure to more enterprise accounts. Despite my level of experience, there would be much for me to learn here."

      Rachelle's Answer #2

      "Although I may appear to be overqualified for this role, I assure you that the work at Agility Logistics will offer me an exciting challenge. Your company is larger than my current employer, and I look forward to learning how to manage the volume of work here."

  7. 7.

    At Agility Logistics we prefer to hire those with some industry knowledge. Can you explain what Less Than Truckload (LTL) is?

      The interviewer is looking for evidence that you have some basic knowledge of the logistics industry. How you answer this question will indicate to the interviewer the level of experience that you have in their industry.

      Even if you have not worked in the logistics industry before, you should have conducted some industry-related research before your interview. Remember, the interviewer is not necessarily looking for a full understanding of systems and processes (depending on the level of role you are interviewing for) - they may merely be looking for an indication of sincere interest in what they do at Agility Logistics.

      Rachelle's Answer #1

      "From my understanding, LTL carriers will transport goods from multiple companies at a time. LTL or, Less Than Truckload, means that the shipper and deliverer may reach an agreement on reduced pricing if they aren't filling an entire truck. Instead of the price being based on the whole truck, it will be calculated according to the weight of the shipment, and the distance."

      Rachelle's Answer #2

      "Although I am new to the logistics industry, I believe that LTL is related to the shipping of partial loads. With that said, I am here to learn. Could you take a moment to explain LTL briefly to me?"

  8. 8.

    We run a variety of shifts at Agility Logistics since our business is a 24/7 operation. Do you have a preferred shift?

      The interviewer wants to know what kind of flexibility you can offer Agility Logistics when it comes to your work schedule. If you have any restrictions on your calendar, this is an excellent time to address them. If there is a specific shift that you are looking for, be upfront about your preference.

      Rachelle's Answer #1

      "I am more than willing to be a flexible employee for Agility Logistics. Currently, I do not have many restrictions on my availability with the exception Tuesday evenings."

      Rachelle's Answer #2

      "For my family and personal life, I do prefer to work the afternoon shift. This shift allows me to get my kids to school, and then my husband picks them up after school. We try to stagger our hours to accommodate our children's needs."

  9. 9.

    What was your greatest cost-cutting measurement you accomplished at your previous employer?

      If you are in a management type of role, you will often be asked to keep your eyes open for cost-saving opportunities. Assure the interviewer that you are capable of understanding the importance of this practice and give a strong example of a time when you have done so.

      Rachelle's Answer #1

      "I have been able to present cost-cutting suggestions many times to my previous employer. The one that I feel had the biggest impact was when I suggested additional warehouse staff. We had three various shifts and still an average of 100 hours of overtime per week. I presented to my employer that we hire one more warehouse employee for each shift, keeping the hours to just 120 regular vs. 100 hours of overtime pay (@1.5x) This recommendation saved the company $31,000 per year. They implemented this change across 15 warehouses the following year, amounting to nearly half a million dollars in savings per year."

      Rachelle's Answer #2

      "The greatest cost-cutting measurement that I accomplished at work was through new suggestions for theft prevention. Since we implemented some of my suggestions our loss, due to theft, has decreased 12%."

  10. 10.

    How do you like to encourage ideas in others?

      Being able to encourage others is a great skill to possess. Talk to the interviewer about your ability to promote creative ideas in your team members.

      Rachelle's Answer #1

      "I like to encourage other people to be creative in their thinking and present ideas to the company, no matter how off the wall they may seem. Some of our most successful employees are ones who are confident in their ability to bring forward their unique ideas. I encourage participation through an open door policy and strong praise for those who show initiative."

      Rachelle's Answer #2

      "I encourage people to tap into the best parts of themselves. It helps to ask probing questions to get them to generate ideas on their own. I have found that by painting a long-term vision for where I want to go, my team will often jump in with creative solutions to get us there."

  11. 11.

    What are your salary expectations?

      The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

      Rachelle's Answer #1

      "Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."

      Rachelle's Answer #2

      "I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."

  12. 12.

    How do you manage a large workload?

      The interviewer wants to know that you can handle the workload required of you in this position with Agility Logistics. Start by clarifying that you never let a large workload stress you out. Let the interviewer know that you complete each task by priority level and, before you know it, your large workload is complete.

      Rachelle's Answer #1

      "When I have a large workload on my plate, I do not stress over the tasks that are in front of me. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. The higher priority tasks, I complete first. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me."

      Rachelle's Answer #2

      "My workload is always packed, but consistent. The only time it gets hectic is if we've had a lot of assessments and I've gotten behind in grading. My work schedule leaves no room for error; I have a class starting at the same time the previous one ends. So, I am accustomed to having an incredibly full workload."

  13. 13.

    Integrity is everything to us at Agility Logistics. What would you do if you caught a co-worker stealing?

      Show the interviewer that you are honest and trustworthy. Theft can be a significant factor in financial loss for a transportation and logistics company. Discuss with the interviewer how you would do your part to alleviate this issue. If you have experienced a situation like this before, you can certainly use your real-life example. Discuss how you handled the situation and what the resolution was.

      Rachelle's Answer #1

      "If I caught a co-worker stealing I would report the situation to my manager right away. If my manager were not available, I would tell the co-worker that I saw what they did and ask them to return the item. I fully believe that it is my responsibility as an employee to enforce theft prevention procedures whenever it is safe to do so."

      Rachelle's Answer #2

      "If I caught a co-worker stealing, I would report the incident immediately. As a previous manager, I understand the value of employee honesty."

  14. 14.

    At Agility Logistics we prefer to hire those with some industry knowledge. Can you tell me what Advanced Shipping Notice (ASN) is?

      The interviewer is looking for evidence that you have some basic knowledge of the logistics industry. How you answer this question will indicate to the interviewer the level of experience that you have in their industry.

      Even if you have not worked in the logistics industry before, you should have conducted some industry-related research before your interview. Remember, the interviewer is not necessarily looking for a full understanding of systems and processes (depending on the level of role you are interviewing for) - they may merely be looking for an indication of genuine interest in what they do at Agility Logistics.

      Rachelle's Answer #1

      "Advanced Shipping Notice is an important document that the customer receives containing all of their pertinent shipping information. This notice could include specifics related to their shipment, carrier information, delivery expectations, and estimated arrival time, for example."

      Rachelle's Answer #2

      "Although I am new to the logistics industry, I believe that ASN is related to shipping notices. With that said, I am here to learn. Could you take a moment to explain ASN briefly to me?"

  15. 15.

    There are a few major competitors who promise cheaper delivery than we do at Agility Logistics. How will you overcome this challenge with our potential customers?

      The interviewer would like to know that you can overcome simple objections from clients. Being the cheapest solution in the market is not necessarily the best answer. Show the interviewer that you can identify the value in their service. How would you show a customer that Agility Logistics is the best choice for their shipping/logistics needs? To answer this question correctly, you must have conducted some research on Agility Logistics and their competitors. Your answer should reflect the ways that Agility Logistics stands out in the industry.

      Rachelle's Answer #1

      "I do not lean on price alone when I discuss shipping options with my customers. I would overcome this objection by showing the customer all of the value-added services at Agility Logistics such as your money back guarantee, the elevated professional environment, as well as the available 24/7 support line. I truly believe that most customers will take service and convenience over cost savings."

      Rachelle's Answer #2

      "I believe that the best business strategy is not to lead by price but by value. The best way to do this is to find out what they value and need, and then show them how I can help them to meet those needs."

  16. 16.

    In your opinion, what is the most valuable service Agility Logistics offers small business?

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  17. 17.

    Agility Logistics offers many avenues for career growth. Where would you like to take your career with us?

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  18. 18.

    At Agility Logistics we use a robust software system for parcel tracking. Do you have experience in tracking and inventory management software?

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  19. 19.

    Give me an example of a time when you went above and beyond.

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  20. 20.

    Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?

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  21. 21.

    Why is this job with Agility Logistics right for you at this time in your career?

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  22. 22.

    How would you describe your work ethic?

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  23. 23.

    How do you show your co-workers the importance of communication in the workplace?

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  24. 24.

    At Agility Logistics we hire a diverse workforce. When have you worked among a diverse group of people?

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  25. 25.

    How do you handle stress?

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  26. 26.

    How can we motivate you on the job?

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  27. 27.

    What types of activities keep you busy, outside of work?

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  28. 28.

    What is your definition of hard work?

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  29. 29.

    Tell me about a time when you failed to solve a problem. How did you overcome the failure?

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  30. 30.

    Agility Logistics tries to be competitive in the marketplace but some roles do not pay as well as our competitors. Is compensation the most important factor for you when taking a new job?

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  31. 31.

    What causes you to feel dissatisfied on the job?

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