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Aflac Interview
Questions

27 Questions and Answers by
| Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 27

Do you have experience working with different CASE tools? If so, what do you have experience with?

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Aflac Interview Questions

  1. 1.

    Do you have experience working with different CASE tools? If so, what do you have experience with?

      The world of software engineering has greatly benefited from advancements in computer aided software engineering tools. Because Aflac is at the forefront of the industry, your interviewer will be looking to hear which tools you have experience with. Make sure not to concern yourself with providing a correct answer here, but rather focus on your flexibility to learn new aides when needed while explaining what you have experience with.

      Ryan's Answer

      "In my current role, I regularly utilize both diagramming and web development tools. The diagram tools assist our software projects by outlining the system data and components in a graphical form for us and this saves us a great amount of time while also being very reliable. The web development tools greatly help me visualize site changes that I am making because I don't have a deep background in web development. If hired for this position, I'd look forward to learning other CASE tools for prototyping, quality assurance and maintenance."

      Ryan's Answer

      "During my career and in my experience with CASE tools, most of my experience is in the lower CASE elements that focus on coding and testing the software after initial development. CASE tools have certainly made life as a software engineer more efficient and effective and I'd look forward to learn any new CASE tools if hired for this position here at Aflac."

  2. 2.

    What is the most attractive thing in your eyes about this role with Aflac?

      For this question, your interviewer is looking to gain insight into what you know and like about Aflac and how they will be able to help you meet your career goals. In your answer, try and stay focused on the alignment of your values with the organization's values and demonstrate that you've done your research on Aflac and the job you are interviewing for. To try and maintain positivity in your answer, try not to talk bad about a previous employer as that can make you sound like a difficult employee and raise a red flag for your interviewer.

      Ryan's Answer

      "Over the past couple of years, I've had an eye on pursuing a career with Aflac because of your reputation as a forward moving financial institution and your commitment to the communities that you do business in. As a person that believes in togetherness and helping others out where possible, these are values that I hold very high and would bring to the team here."

      Ryan's Answer

      "As I enter the midway point of my career, my job search has been focused on finding an employer that I can spend the rest of my career with and someday retire from. Looking at the history, culture and growth of Aflac, this is definitely a place that I'd love to be a part of as you continue to grow and prosper into the future."

  3. 3.

    Give me an example of a time that you had to solve a problem without having all of the necessary information at hand to do so. How did you handle that situation?

      For this question, your interviewer is looking to test your ability to be analytical and resourceful in a specific situation where you had to dig further to solve a problem. Prior to your interview, try to think of a time in the past where you encountered this specific situation and talk through it by laying out the problem and walking through the step-by-step approach you took to solve the problem. Try to be as detailed you can as you explain how you thought the problem out and worked hard to use the resources you could to help solve the problem. Your interviewer will be relying on these fine details to truly see how you will perform on the job with Aflac.

      Ryan's Answer

      "Back when I first joined my current organization, I was taking a role that had been vacant for many months and I had to start with a backlog of work along with the regular daily activities. This customer service role included logging daily visitors and calls and the interim rep only kept brief notes. After taking the time to walk through training and getting running on my own, I realized that the current workload wouldn't allow me to catch up on the backlog of work that had been missed. While I had ideas of how to play catch up on the work, I approached my supervisor with a few ideas and we settled on having me log hours from home on our system as overtime to get caught up. I worked with our IT staff on getting set up on our network from home and was more that willing to help out with some extra hours."

      Ryan's Answer

      "Working for a large financial institution, our advisory staff help cover for each other when we are on vacation, sick or simply out of office for the day. We typically team up in group of three to help provide coverage for each other. A couple of months ago, I fielded a call from a colleague's client while she was away on vacation and completely out of phone coverage. The client had several questions about their personal finances that I couldn't help resolve off the top of my head. I let them know that their advisor was away on vacation but I would take the next hour to research their questions and get back to them shortly. This was a very acceptable path of action to the client and I took the time to get their questions answered quickly."

  4. 4.

    Are you familiar with vouching and how it is used during auditing processes?

      At the heart of this question, your interviewer is looking to take a small peek inside your technical knowledge of the auditing process. Your answer can be pretty simple and straightforward by explaining what a voucher is and, if possible, talking about times that you have used it in auditing processes in the past.

      Ryan's Answer

      "As an internal auditor, vouching is a process that accurately verifies that information is correct. During my time auditing large manufacturers, the vouching that I did entailed recovering and verifying items like invoices and purchase receipts and we'd use vouching for very large items that impacted an organization's bottom line."

      Ryan's Answer

      "Because accounting processes are prone to human error in data entry, vouching is a way to ensure accuracy. In essence, vouching is certifying that data entered in an accounting book is accurate by crosschecking the information with actual statements, receipts and debit notes. I've conducting vouching during audits in the retail industry and these were required to be very thorough processes with large retailers receiving shipments of product from many different sources."

  5. 5.

    What SDLC models are you familiar in working with?

      As a software engineer, you are very familiar with the software development life cycle. For this question, your interviewer is looking to hear what models you have worked on in the past. While there isn't necessarily a right or wrong answer to this question, try to show your flexibility to working with different SDLC models by bringing up your past experiences. Then, show you have knowledge of different models like the waterfall model or agile model. It is also a good idea to use this question as an opportunity for you to learn more about Aflac by asking your interviewer which model they work off of.

      Ryan's Answer

      "During my training in software engineering and in my early career, the waterfall model was the standard. In this model, each phase of the development process happens in a set order and projects using this model are easily managed. But over time, as the development projects that I have led have become more complicated and intricate, I have implemented the spiral model. This model has allowed the ability of end users to give feedback early on and often during development and helps to build a more customized product to our customers."

      Ryan's Answer

      "In my current position with XYZ Company, my department utilizes the agile model in development life cycle. Since our products are so tailored to the needs of our customers, we get a working product very early on in the process and then I work hand in hand with customers to fine tune the software moving forward. It is a very effective model that has built a great reputation for our software among customers. I also have familiarity working with the iterative model and it has similar advantages to the agile model. If I were hired here at Aflac, can you expand on what models you use here in your software development life cycle?"

  6. 6.

    Are you familiar with KYC and how it impacts our business at Aflac?

      Prior to your interview, it is important to know and understand the principles of KYC. To start, KYC stands for Know Your Customer and these are steps taken by financial institutions to establish customer identity and understand the nature of the customer's activity to further assess money laundering risks with that customer. For your answer to this question, give your interviewer the sense that you know the basic premise of KYC and how it impacts your work that you do while also highlighting the important elements of a KYC program like customer identification and ongoing monitoring.

      Ryan's Answer

      "Over the recent years, my work as a Financial Advisor has moved to heavy load of phone and online work and steps in customer identification have included things I needed to be cognizant of. Even though I know even the fine details of my clients' voices, I must have clients confirm personal information over the phone before discussing details with them. This personal info can include full names, date of birth, address and social security number. Because money laundering and identity theft have become so prevalent in the past ten years, I take these important steps in my work very seriously."

      Ryan's Answer

      "I am very familiar with the Know Your Customer ethical guidelines in financial advising and have received a lot of formal training surrounding it. When opening new accounts for clients and maintaining them down the road, the KYC Rule 2090 is essential for me and my firm to keep records of facts on each customer and know if any other people have the authority to act on the customer's behalf regarding their finances. I love the fact that the KYC standards have helped build robust client profiles within our systems and these help make my financial decisions with them much better."

  7. 7.

    In SQL, how do you explain the differences between clustered and non-clustered indexes? Can you name a time that you used each?

      Aflac uses indexes to improve query performances within their software and for this question, your interviewer is looking to hear that you have a basic understanding of both clustered and non-clustered indexes. Explain the differences between the two types of indexes and be sure you can either speak to relevant times that you've used each or when would be the appropriate application to use each.

      Ryan's Answer

      "In the simplest of terms, a clustered index order records in a table the way that they are physically stored. There can only be one clustered index per table. Non-clustered indexes do not store data to match the physical order that it is stored. Rather, it can hold up to 249 indexes per table. Both types come with their own benefits over the other. In my experience, clustered indexes are suited best for programs that use primary key as an identity integer column. On the other hand, non-clustered make the most sense for programs that need JOIN and WHERE clauses within them."

      Ryan's Answer

      "In my experience, clustered indexes are faster to read but very slow when it comes to update data within. Non-clustered indexes are just the opposite in that they are slower to read but much fast to insert new data into them. In my current role, I mostly use clustered indexes when large numbers of rows need to be retreived and when insert operations are important. Most other times, I will use non-clustered as the standard."

  8. 8.

    At Aflac, our clients are the lifeblood of our business and we do everything in our power to make them happy. What does the term customer service mean to you in your work?

      No matter what position you are interviewing for at Aflac, your interviewer is looking to hear what customer service means to you in your work and how you apply that philosophy in your everyday work life. In essence, they want to hear your story as to why solid customer service is important to you. Prior to your interviewer, be sure to really think about this question to apply what is important to you in how you go about your work. Whether you talk about problem solving or making people happy, this should be reflected in the work that you do.

      Ryan's Answer

      "A pursuit of a career in the financial field really suited my two passions in life of mathematics and problem solving. In this role, helping clients solve problems in an efficient manner and with a smile on my face would be the drive to succeed that I need. At the end of the day, if I see that my work helped a client grow their wealth and achieve their financial goals, I know that it was a job well done."

      Ryan's Answer

      "As a people person by nature, I have an innate ability to do what is needed to give customers the best experience possible when I'm working with them. This means that I reflectively listen to their needs and concerns and do what is necessary to help them based on what I heard. In my interactions with customers, I am positive, pleasant and nurturing by nature and I've found that customers are very receptive to my style off communication with them. If hired for this role at Aflac, you'll quickly find that dedicated customer service is one of top qualities that I will bring to you team."

  9. 9.

    Our auditing process here at Aflac is very detailed. Can you walk me through your typical audit workflow in your current role?

      For this question, your interviewer will be looking to gain insight into a couple different areas that you would bring to their team. First, they'll be looking to see that you have a firm grasp of what a solid auditing process looks like. Next, they'll be looking to see that you have the ability to communicate in a manner that is effective with the people that you'll be working closely with. Last, they'll be looking to hear that you have the critical thinking skills that are necessary to succeed in an auditing role in the financial field. As you answer this question, try to check off all three boxes for your interviewer.

      Ryan's Answer

      "To aid in auditing processes, I created a very detailed audit planning document that my department has been using for the past four years and it has had a dramatic impact on our audit results. The planning document provides a step by step approach to outlining our objectives, clearly outlining documentation needed in identifying the stakeholders and setting a plan for meetings to take place. In this role with Aflac, I would look to use a similar approach. With the plan in place, I work side by side with the stakeholders in explaining the audit and what is needed from each person. I do communicate in many methods, including email, phone and in-person meetings when possible. My goal is ensuring that each individual understands the process and the end goal as clearly as they can."

      Ryan's Answer

      "As a firm believer in a solid auditing software package, I currently utilize Onspring in my current role and couldn't be happier with its performance. This program details our ability to gather all financial documents in one central repository, walk through the steps necessary and planned for in our auditing process schedule necessary meetings, coordinate notes from my audit team and process final reports. If hired for this position at Aflac, do you have a software package that I would be working off of?"

  10. 10.

    Data Scientist is a fairly new role here at Aflac. Why do you feel that you can make the jump into the financial industry as a data scientist?

      As finance becomes more heavily reliant on data, the need for well educated Data Scientists is becoming a need at Aflac. And while your background may not be filled with experience in the financial field, it will be your job to convince your interviewer that you have the skills necessary to be strong Data Scientist while also having some great knowledge of the financial industry. Be open and honest of where your strong point fall and where you feel you have the most to learn while being open to making that progress in the field with Aflac.

      Ryan's Answer

      "As you can see from my resume, I have a very strong educational and work background in data science. My work experience in the tech industry has helped me grow in many areas that can be beneficial to the team here at Aflac. I think that my experience in mining and cleaning raw data, paired with my experience in machine learning, could significantly benefit your clients that are seeking new and improved market data."

      Ryan's Answer

      "My passion and skills for mathematics and computer science drove me to a career in data science and analysis. Up to today, these skills have driven me to create a brilliant start up company that I sold almost ten years ago and then to a career with a large online retailer. Knowing that the financial industry is growing in data analytics, now is the time to strike when the iron is hot. As I've set out on a career search in the field, I have been greatly impressed by what I have learned about Aflac and would look forward to help growing the data side of your business."

  11. 11.

    Among the common issues that are faced by Data Analysts in their work, which one or two problems do you feel really challenge analysts in the financial industry?

      While the challenges faced by general data analysts makes for a pretty long generalized list, this question is allowing your interviewer the chance to see your critical thinking skills by having you talk about which challenges you feel will be critical in the financial field. While there isn't necessarily a right or wrong answer in this question, make sure that you are able to speak intelligently about your answer and provide ways with how you can meet the challenges in your work with Aflac.

      Ryan's Answer

      "From my two years of experience as a Data Analyst in the financial industry, of course the common issues of overlapping data and duplicate entries did come up. But I've found the biggest issue to be the collection and implementation of real-time data to be the biggest hurdle. With markets continually changing on a daily basis, I've had to be diligent about updating reports for my advisors that I work closely with because what may be valid and real one day may be out of date the next."

      Ryan's Answer

      "Having some very close contacts that are already working in the financial field in data analysis, I understand that manual data tracking can be a pain point due solely to the time needed to complete. Being highly educated in automated processes and utilizing machine learning in other industries, I think the knowledge I could bring to the team here at Aflac would really help advance your data analysis practices within my first six months on the job."

  12. 12.

    What data cleaning methods are you familiar with and comfortable using if hired for this role at Aflac?

      To improve data quality and increase overall productivity of a system, Aflac relies on their data analysts to use data cleansing methods to ensure quality data exists in their software. Be open and honest with the ways that you've helped ensure quality and accurate data in the systems that you've worked with while also showing that you have an open mind to learning and utilizing more methods if hired for this position.

      Ryan's Answer

      "In my current work, I use a very methodical fashion in cleaning data for finished systems. My first step is to remove duplicate and irrelevant observations within the data. Then I scan the data to remove extra spaces, convert numbers stored as text into numbers and remove duplicate data. These steps help ensure clean and accurate data and I never overlook them. If hired for this position, what methods does the current data analyst team her at Aflac utilize?"

      Ryan's Answer

      "I am familiar with many methods used in the cleansing of data. The initial monitoring of errors within a system is very important to identifying where errors occur and give insight into how to fix corrupt data. I have utilized the tools within Domo software to validate data accuracy and scrub for duplicate data in my processes as well. Being very proficient in data analysis, I'm very open to learning new methods as well if hired for this position."

  13. 13.

    In a technical support role here at Aflac, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.

      While your interviewer will be able to get great insight into your technical expertise during your interviewer, this one question will allow you the opportunity to describe how you will bring solid interpersonal skills to the role. Your interview knows that customers will rely on you to provide quick and sensible support for their needs, but the expectation to do that in a pleasing manner is of utmost importance. Talk from a high level about your feelings on why providing great service is important and give an example or two of ways that you have done that in the past.

      Ryan's Answer

      "To me, my job duties aren't fully satisfied if an end user leaves our conversation without a smile on their face. While any technical support specialist can handle the customer aspect of the job, few have the people skills to do so pleasantly for their customers. In any interaction that I have with a customer, I talk in a calm and boosting manner. If they are upset or mad about a situation, I reflectively listen and never place any blame back on them. By taking this approach, my customer surveys in my current position have been excellent for the three years I've held that role."

      Ryan's Answer

      "If hired for this role here at Aflac, you'll quickly find that my mantra in working with customers is speed with a smile. To do this, I need to be resourceful in providing them with an answer or triaging them to the correct person. I need to be knowledgeable in our product base to give them answers with confidence. And last, but not least, I need to be positive in all interactions with them."

  14. 14.

    What programming languages would you consider yourself fluent in?

      While this question gives your interviewer insight into the diversity of your programming language experience, they most importantly want to know that you are adaptable and able to learn on the fly if needed. Talk about the different languages that you consider yourself fluent in and, if possible, do as much research into Aflac as you can prior to your interview and try to speak to the specific languages that they work with.

      Ryan's Answer

      "From the start of college, where software engineering grew into a passion for me, I've become very fluent in Java, JavaScript and C++. My current role has me working primarily with C++, but I pride myself on my ability and passion to learn new programming languages and would be able to do so if hired for this role with Aflac."

      Ryan's Answer

      "During my training to be an engineer and then in my current role since graduating, a majority of my experience falls within Python. My current role delves deeply into artificial intelligence and Python is awesome with this advanced technology. As I understand it from talking to another engineer here at Aflac, a requirement would be for me to learn Scala. Though I haven't worked directly with Scala, I believe my experience and willingness to learn would have me up and running in no time if hired for this role."

  15. 15.

    How long will it take you to make a meaningful contribution to our team at Aflac?

      If you were to be the successful candidate with Aflac, when do you expect to make a viable contribution to the organization? Talk to the interviewer about your plan to make a fast impact.

      Ryan's Answer

      "I am interested in making an impact on your organization right away and have already crafted a plan to make that happen. I am a very strong business development professional and I plan to take the territory and expand it to include additional rural areas. This should amount to a strong increase in revenue within the first 9 months of my on boarding."

      Ryan's Answer

      "My plan, if hired by Aflac, is to make an impact as soon as possible. I have researched this position and am very eager so I have created a 90 day impact plan that I would like to share with you."

  16. 16.

    We are looking for the most motivated individuals to join the team here at Aflac. Where you would you like your career to take you in the next five to ten years?

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  17. 17.

    As a consultant here at Aflac, you will have the opportunity to work with many accounting departments on tax filing for their business. When called upon, how would you go about verifying the accuracy of an accounting department?

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  18. 18.

    In working with financial data here at Aflac, what are the steps you would take in the data validation process as part of your work?

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  19. 19.

    List the top 3 skills that you have acquired in your last role.

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  20. 20.

    What statistical analysis tools do you have experience working with?

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  21. 21.

    Talk to me about a challenging situation you had to handle on the job that involved another colleague. How did you handle that situation?

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  22. 22.

    Give an example of a time that you had to resolve a difficult situation with a client or customer. What were the keys to coming to a successful solution?

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  23. 23.

    This position at Aflac has generate a lot of interest from applicants. What do you feel is the one quality that sets you apart from others we are speaking with about this position?

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  24. 24.

    At Aflac, our clients look to us to help find new and creative ways to save tax dollars. Have you ever had a unique situation where you helped an organization save tax dollars through your work and insight?

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  25. 25.

    If hired for this role at Aflac, I want to be sure that I'm hiring a motivated individual. What motivates you in your daily work and your career?

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  26. 26.

    What do you feel is one unique skill or trait that you could bring to the auditing team here at Aflac?

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  27. 27.

    If you were faced with a situation that you didn't know the answer to or understand, what would your next steps be?

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