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Top 30 Affiliated Computer Services Interview Questions
Question 1 of 33
At Affiliated Computer Services we have detailed procedures in place for client technical support. What would you do if those procedures did not appear to be working?
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Affiliated Computer Services Questions and Answers
Question 1 of 33
At Affiliated Computer Services we have detailed procedures in place for client technical support. What would you do if those procedures did not appear to be working?
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"It is important to always have procedures in place but I understand that sometimes those procedures do not encompass all client needs. If I came across a situation like this I would rely on my personal knowledge and experience to troubleshoot and find a solution. If I did not have the answer, I would then ask for help from my supervisor or a colleague. It is important to stay calm in situations like these so the client remains confident in our capabilities. I would never tell a client that I didn't have an answer. 'I will find out' is always the best answer."
"I do not mind going slightly off script, if needed. There are sometimes extenuating circumstances where process does not necessarily work. I will gain permission from my employer if it's a bigger concern than usual since I still want to follow procedure as much as possible."
The interviewer would like to understand how you handle high pressure situations and unexpected difficulties in the workplace. Discuss the steps you would take if this situation happened to you.
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Question 2 of 33
At Affiliated Computer Services we seek to hire those with a passion for the IT industry. How do you stay up to date on industry changes and current events?
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"This industry is ever-changing and I have a true and keen interest in keeping up-to-date on those changes. I regularly read a couple of great online publications including PC Mag and Wired. Do you have any recommendations for great resources?"
"My current employer sends a daily email with company and industry updates. This is really helpful and I am sure to read it thoroughly every day. I also have Google alerts set up so that I am up to date on new trends and happenings in the industry."
Being up to date on industry terms, trends, and news is really important in a fast-moving industry such as IT and IT services. The interviewer would like to be assured that you have a true interest in their industry. Speak briefly about the ways you stay up to date on the industry changes and current events by referring to specific sources. You can also ask the interviewer about their favorite resources.
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Question 3 of 33
We put a great deal of pride in our customer service at Affiliated Computer Services. How will you contribute to our high customer service standards?
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Question 4 of 33
Affiliated Computer Services seeks to hire those with above average communication skills. Describe your communication style to me.
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Question 5 of 33
Our industry is a competitive one. Why do you specifically want to work for Affiliated Computer Services?
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Question 6 of 33
Walk me through your post-secondary education and how it will help you in your career with Affiliated Computer Services.
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Question 7 of 33
At Affiliated Computer Services we deal with sensitive and confidential client information. Are you willing to complete a full background check?
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Question 8 of 33
At Affiliated Computer Services we believe in continued education of our employees. If you could take a course or workshop on any topic, what would you choose?
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Question 9 of 33
What are your thoughts on web-based, click to chat support solutions?
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Question 10 of 33
What questions do you have for me about Affiliated Computer Services?
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Question 11 of 33
Tell me about your experience in the field of IT services.
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Question 12 of 33
Would you be willing to work over 40 hours a week?
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Question 13 of 33
What part of this career brings you the most stress?
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Question 14 of 33
Give me an example of a time when you had to be extra diligent in order to meet a deadline.
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Question 15 of 33
What are your salary expectations?
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Question 16 of 33
How do you make tough decisions knowing they will affect your entire team?
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Question 17 of 33
Tell me something about yourself that I wouldn't know from reading your resume.
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Question 18 of 33
What characteristics or events have contributed towards your success as a leader?
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Question 19 of 33
How do you evaluate success among your team members?
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Question 20 of 33
Describe to me your ideal employer.
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Question 21 of 33
Have you ever broken a confidentiality agreement?
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Question 22 of 33
We are asking for 8 years of industry experience and you have just 5. Why do you think you are qualified for this position?
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Question 23 of 33
Do you always double check or proofread your work?
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Question 24 of 33
When have you had to change a major component of your project due to new information being presented?
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Question 25 of 33
When you suffer a setback, how does that emotionally affect you and your work?
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Question 26 of 33
How would your most recent manager describe you?
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Question 27 of 33
When have you worked amongst a diverse group of people?
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Question 28 of 33
Would you say you are a better verbal or written communicator?
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Question 29 of 33
What type of manager brings out the best in you?
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Question 30 of 33
Have you progressed in your career as you have expected?
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Question 31 of 33
Why is this job with Affiliated Computer Services right for you, at this time in your career?
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Question 32 of 33
What decisions did you routinely make in your last position?
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Question 33 of 33
If you were hired today, what would you accomplish first?
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