30 Aegean Airlines Interview Questions & Answers
1. How does this position fit into your career goals?
How to Answer
Is this particular position a good fit? Is it a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals.
1st Answer Example
"My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what Aegean Airlines offers is a strong path towards those goals and I am excited about what this position has to offer."
2nd Answer Example
"This position offers the next steps in my career and the growth that I am ready for. I have spent the last couple of years attending additional coursework to get me here, and I'm excited to show Aegean Airlines what I can do!"
2. Have you ever worked for one of our airline competitors?
How to Answer
Your reply to this question can be short and sweet. The interviewer is digging to see if you have a non-compete or non-disclosure contract that needs consideration. They may also be looking for more detailed information on the airline training you have received. Assure the interviewer that they would be free and clear to hire you, should they choose to give you the job. Outline any formal training you would bring with you to this role.
1st Answer Example
"I have worked for 'ABC Airline' for three years now. My airline training includes onboard medical emergencies, the proper use of safety equipment, proper preparation of in-flight meals, and proper passenger interaction methods. I do not have an NDA nor a non-compete contract at this time, and could start with Aegean Airlines after giving the standard two weeks' notice."
2nd Answer Example
"This role with Aegean Airlines would be my first airline related role. I look forward to attending your intensive 8-week training and learning more about your processes and procedures."
3. How does your family feel about the travel schedule related to this job?
How to Answer
The interviewer would like to know that the work schedule required of you, in this role, will not be a hindrance to your success or tenure with Aegean Airlines. When you work for an airline, depending on the position you are going for, your schedule will be sporadic, challenging to juggle, and often random. You may be working evenings, weekends, and holidays. Assure the interviewer that you can follow this schedule without any interference from your family life.
1st Answer Example
"My family understands the working schedule for this role would be sporadic. I know that this position will often take me away for overnights, weekends, and even important holidays. What means more to me is a fulfilling career, and I can spend time with my friends and family when I am home on days off."
2nd Answer Example
"I have given a lot of thought to the schedule associated with this role, and I do appreciate you asking. I am single, with no children, so it's a perfect opportunity for me to travel for work and gain new experiences. There is certainly a lifestyle that comes along with working for an airline and I am prepared to embrace that lifestyle fully."
4. What interests you about working in the airline industry?
How to Answer
If you are interested in working for Aegean Airlines, you must be prepared to highlight the main reasons why you are excited about the opportunity, and the industry as a whole. Discuss why you would choose aviation over another sector.
Perhaps the airline industry offers excellent growth opportunities, or maybe it has been a dream since childhood to be a pilot. Highlight a couple of the reasons why you want to work in aviation, and specifically for Aegean Airlines. Be sure to close your statement with an expression of pure enthusiasm.
1st Answer Example
"I want to work in aviation because the idea of flight has been enthralling to me since I was a child. I have always been into science, gravity, and the makeup of planes and what makes them fly. The primary reasons your company stands out to me include your focus on employee development and continued education. You have a powerful reputation for your workplace culture."
2nd Answer Example
"My father was a commercial airline pilot when I was growing up, and I remember always wanting to be like him. He loved his job and was able to travel to places that I had never even heard of. I am excited about the lifestyle that comes with working in the airline industry. As far as Aegean Airlines goes, you are the best of the best for customer service, safety, and operational standards. It would be an honor to work here."
5. How would you handle an irate customer while in-flight?
How to Answer
No matter how fantastic the customer service, there will always be a customer who is unhappy about something. The interviewer would like to know if you can handle the stress and pressure associated with an angry customer mid-flight.
If you have received airline training related to situations like this, tell the interviewer what you know and understand to be a proper response. If you have not received related training, use your instinct, and give the best possible answer. It is a good idea to mention that you look forward to receiving proper in-flight training from Aegean Airlines.
1st Answer Example
"I received training in this aspect when I worked for another airline. What I have been told is to show the passenger that I am paying attention, ask them to state their problem clearly, and then I outline what I can, and cannot do for them. It's important that I remain the power figure during customer disputes in-flight."
2nd Answer Example
"I have not received any training in this respect; however, I think the solution would be similar to any customer service based position. It would be important to listen intently, show them that you care, offer to help, but also remind them that they are in-flight, and guidelines are surrounding their behavior and how it relates to the safety and comfortability of the other passengers. I do look forward to receiving the training from Aegean Airlines, and learning more!"
6. Where is your favorite place to travel?
How to Answer
The interviewer is trying to get to you know aside from the facts provided on your resume. This type of warm-up question is most likely to be used at the beginning of an interview. You can keep your answer short and sweet by mentioning one place that you love to travel. Don't forget - your answer can be a place in your own backyard! Bonus points if you ask the interviewer where they enjoy visiting. Returning the question can be the start of a friendly conversation and an excellent way to build rapport.
1st Answer Example
"My favorite place to travel in the winter is Banff, Canada. I am an avid snowboarder, and the Rocky Mountains are the best place to be. Do you have a favorite place to travel?"
2nd Answer Example
"Of the places that Aegean Airlines flies, I would say that Norway has been my favorite place to visit. Among my favorite things to do in Norway are, of course, to see the northern lights. I also thoroughly enjoyed the Vigeland Sculpture Park. Where is your favorite place to travel?"
7. What unique qualities about yourself would you bring to our company?
How to Answer
There are some things that your resume cannot do. Showing off your fabulous personality is one of them, for instance! Talk to the interviewer about some of your unique qualities and be sure to tie these qualities into how they will benefit the company, should they hire you.
1st Answer Example
"I have a unique ability to strike up a conversation and build rapport with nearly anyone. This skill is a great help when it comes to customer service and sales. My up-selling percentages are always very high."
2nd Answer Example
"I have a strong ability to lead teams of people no matter their background or personality. I can relate to many people because I approach them on their level and get to know them in a way they are most comfortable."
8. How will you earn the trust of your coworkers?
How to Answer
Workplace relationships are essential to nurture. Talk to the interviewer about how you plan to earn the trust of your new co-workers, should you be offered the position.
1st Answer Example
"I feel that the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."
2nd Answer Example
"Here are some ways that you can build trust with your coworkers:
- Show common courtesy. Say hello, hold the elevator door, bring coffees now and then
- Be respectful in your communication, avoid over cc'ing unnecessarily in emails
- Avoid being a distraction, and respect the use of their time
- Respect their personal space and the line between work life and personal life
- Always ask if they have time before diving into a conversation
- Try to find the answer to your questions before running to ask a manager or co-worker
- Connect with them on LinkedIn but avoid more personal social media platforms
- Treat everyone the same, regardless of their job title
- Do not complain about your job to your coworkers
- Reach out to new employees and make them feel comfortable
- Own up to your mistakes and fix them
- Be timely with your followups and meet your deadlines"
9. Where do you see yourself five years from now?
How to Answer
Take a look at the career growth options with the company. If any of these stand out to you, it's a great idea to mention them to the interviewer explicitly. Your expressed interest in those particular internal opportunities will solidify the fact that you are, indeed, seeking a long-term fit with them.
1st Answer Example
"I am looking for a long-term fit in my next position. As you can see, I had strong progress and career growth in my previous company. I would love to see the same success with your company. I did notice on your website that you have global leadership opportunities. If I could work my way into a role like that, I would be thrilled."
2nd Answer Example
"It's impossible to know where you will be in 5 years but be sure to assure the interviewer that, given all possible circumstances, you could see yourself as a long-term fit for their position.
For example: "Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."
10. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
How to Answer
Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please.
Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was to you. Avoid speaking poorly of anyone and be sure to end your response on a positive note.
1st Answer Example
"I once worked at a locally owned shop where the owner was very demanding. When the owner would walk into the store, employees would announce over their headset system that the owner was in the building, so that everyone felt prepared for his entrance into their department. The owner had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as they came out."
2nd Answer Example
"I once worked for an executive who was very difficult in meetings and with interacting with groups of others. I took it upon myself to help this person interact better with others. When she would bark orders, I would reiterate what she was trying to say to the group more professionally. It took some time, but she learned to behave in a way that made people want to work with her."
11. What are your salary expectations?
How to Answer
The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.
1st Answer Example
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."
2nd Answer Example
"Although my current salary is $45K/year, I am seeking $52K in my next position. Because I work for a very small organization, they are not able to offer me a competitive compensation compared to the industry marketplace."
12. Tell me about a time when communication became an issue when working on a team.
How to Answer
Give an example of a time you when you couldn't seem to explain what you needed from other team members or, talk about how one of your team members couldn't communicate effectively. Be sure to include what the overall outcome was of the situation, and what you did to repair the communication issue.
1st Answer Example
"I worked on a team to solve a problem that could have potential effects on our ability to grow the business and reach our goals. Each person on the team was tasked with a different aspect, such as gathering data and analyzing it. We came together to discuss the results but couldn't seem to agree. We were struggling to listen to each person's opinion. I explained my observation, and I suggested we give each person a chance to talk through their findings and opinions, which helped us take a more collaborative approach."
2nd Answer Example
"My current company recently went through a merger which has caused a lack of communication between the team as thoughts of job security flood people. I suggested my department head that we have a team building event. Gathering everyone together to remind them that we are still a team was beneficial."
13. What work situations excite and motivate you?
How to Answer
It is crucial, for your success, that the hiring manager knows how to keep you motivated and excited to come to work every day. Share with the interviewer what they could do to ensure that you are happy and productive.
1st Answer Example
"I am most motivated, on the job, when tasks are organized, and the vibe is positive. I value strong teamwork and good leadership."
2nd Answer Example
"I am most motivated on the job when I feel like an active contributor and an important member of the team. When I feel listened to and valued, I am excited to do my best work."
14. Personality fit is important to us at Aegean Airlines. How would you describe your personality?
How to Answer
Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. This example could include buzzwords such as extroverted, energetic, and confident.
1st Answer Example
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
2nd Answer Example
"I am confident, friendly, and a go-getter. Are these personality traits that you are looking for in your next hire?"
15. If you could start your career over again, what direction would you take?
How to Answer
A hiring manager will be able to tell a lot about your personality by learning about your other career interests. If you could do anything over, what would you do, and why?
1st Answer Example
"I certainly do not regret the direction I have taken my career; however, if I had to start over in a new direction completely I would likely pursue my Degree in Education and become a teacher. Both of my parents were teachers, and they seemed to have a very fulfilling career. I enjoy coaching and leading others so, any tasks in my current career that related to these skills, are very welcome."
2nd Answer Example
"I would take the same direction! I love what I do, and wouldn't change a thing. This industry brings a lot of excitement and fulfillment to my life."
16. At Aegean Airlines, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
How to Answer
Aegean has been nominated multiple times for 'Europe's Leading Regional Airline.' They have exceptional standards when it comes to their customer service delivery. If you are familiar with Aegean Airlines before your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your service standard.
1st Answer Example
"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."
2nd Answer Example
"I will ensure that your customer service standards are continually met by following your service protocols, exactly. I am always willing to lend a hand, and am a happy person, which creates a positive environment for customers."
17. When have you had to shift your priorities in response to sudden changes?
How to Answer
Have you been asked to change your priorities on a dime? How do you react to this kind of shift in priorities? Assure the interviewer that you can respond professionally when it comes to sudden changes.
1st Answer Example
"In my current role, our schedule is changed on a regular basis and always at short notice. I have been able to adapt very well to these frequent, sudden changes."
2nd Answer Example
"The airline industry is full of sudden changes, most frequently, when flight times are changed. This change affects everyone's schedule when it happens. I can roll with the punches and understand that I need to respond positively and swiftly when sudden changes are made."
18. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
How to Answer
How you face unexpected difficulty can say a lot about your character. Talk to the interviewer about a time when you have encountered an unexpected challenge. How did you handle the situation?
1st Answer Example
"The biggest difficulty that I have faced was my unexpected lay off during the last recession. I had to adapt to a new economy and search deeply for other skills and opportunities. I was able to earn enough to avoid financial strain and am quite proud of my ability to be versatile when required."
2nd Answer Example
"I face unexpected difficulty frequently in my current position. The company is in financial strain, and some days we are not able to deliver the customer experience that we should. I overcome this by giving everything I have when it comes to service. I strive to leave a good impression."
19. What do you hope to gain most from your time with Aegean Airlines?
How to Answer
The interviewer would like to see that you are wholeheartedly interested in working for Aegean Airlines. What are your hopes and expectations from your time with Aegean Airlines? Talk to the interviewer about the ways you feel you would benefit from this position.
1st Answer Example
"After reviewing the culture and mission of Aegean Airlines, I feel that I would be able to find a long-term fit here and that is most important to me. Your training programs are industry renowned and well respected which is also interesting to me."
2nd Answer Example
"What I hope to gain most by working with Aegean Airlines is an unmatched level of training and expertise in the airline industry. Your company is well known for its second-to-none training."
20. List the top 3 skills that will make you an ideal team member at Aegean Airlines.
How to Answer
When you are asked to list your top skills, it's best to tie in your rock-star skills with the requests contained in the company's job description. Which skills do you possess that are the most helpful for this role with Aegean Airlines?
1st Answer Example
"I see that your job description requests candidate who is organized, honest, and driven by customer satisfaction. These skills are at the top of my list, but in addition to these, I am a proven leader and can work well under pressure."
2nd Answer Example
"Try to include a variety of words that the interviewer does not hear all the time. Be unique! Here are some ideas:
- Adaptable
- Considerate
- Diligent
- Intuitive
- Persistent
- Resourceful
- Sincere
- Witty"
21. As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?
How to Answer
Airlines will always have strict safety protocols. Talk to the interviewer about how you would react in a situation where you felt safety was at risk.
1st Answer Example
"My reaction to a safety threat would rely on my on-the-job training. I would want to make sure that I follow company protocol and safety regulations. I believe that if faced with a safety threat, I would do everything to ensure passengers remained calm."
2nd Answer Example
"I am well trained on how to react in urgent, distressed, and mayday situations. In an emergency, my first course of action is to ensure the passengers are prepared."
22. All employees of Aegean Airlines are expected to wear a uniform to work. Are you comfortable with this policy?
How to Answer
Uniforms can be a controversial discussion in many organizations; however, in the airline industry uniform use is more common than not. Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within Aegean Airlines.
1st Answer Example
"I am accustomed to wearing a uniform at work and am happy to abide by any dress code requirements to work with Aegean."
2nd Answer Example
"Uniforms are very important in this industry so, yes, I am comfortable with this policy. I would love to see the uniforms before I fully commit, of course."
23. Why are you the best choice for Aegean Airlines?
How to Answer
According to Wikipedia, Aegean Airlines is the largest Greek airline based on the number of passengers carried, destinations served and fleet size. What makes you the best candidate for this reputable airline? Talk to the interviewer about what makes you a stand out candidate for this role. Be sure to discuss unique skills and characteristics that will make you a memorable candidate.
1st Answer Example
"I feel that I am the top candidate for Aegean Airlines because I already bring five years of industry experience. My customer service skills are unmatched, and I am fluent in 3 languages which allow me to communicate smoothly with a large range of customers."
2nd Answer Example
"As you can see, I am invested in this interview process with Aegean and will bring this same level of dedication to you if hired. You won't be disappointed."
24. Employees of Aegean Airlines are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?
How to Answer
Aegean Airlines has over 2500 employees, a fleet of nearly 50 aircraft, and they fly to more than 80 destinations. With this volume of work, all employees must be reliable and dedicated to their job. Provide examples to the interviewer on times when you have shown dedication on the job. Assure the hiring manager that you possess the qualities and characteristics for which they are seeking.
1st Answer Example
"In my most recent position I was often recognized for being flexible with my availability. I believe in being 10 minutes early for work. I come with solid references who will be happy to speak to you about my reliability and dedication on the job."
2nd Answer Example
"I am very dedicated, and would show my appreciation for the role by being a reliable team member of Aegean Airlines."
25. Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
How to Answer
Discus with the interviewer your experience working in customer service based roles. Take them through your resume and highlight your customer service skills.
1st Answer Example
"I started working at a young age in a restaurant as a server. From there, I moved into a restaurant management role and also attended post-secondary education with a focus on Restaurant and Hotel management. Most of what I've done has been customer service focused."
2nd Answer Example
"I am new to my career, so this will be my first customer service based role. I do have volunteer experience with the local Food Bank which gave me valuable exposure to working with the public, and collaborating with a team."
26. In order to work for Aegean Airlines you are required to pass a criminal record check. Are you comfortable accommodating this?
How to Answer
Aegean Airlines employs approximately 2,500 people with all different skill sets, and backgrounds. A clean criminal record is a must for each of these employees. You must be able to pass the criminal background check and may even be asked to present one in your interview. Your answer can be short and to the point.
1st Answer Example
"You will find that I have a clean criminal background. I'm willing to participate in any background check that you require."
2nd Answer Example
"I can complete a full criminal background check as well as any drug testing, or other background checks that you require."
27. As a Flight Attendant you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?
How to Answer
Assure the interviewer that you are aware of the inconsistent schedule associated with being a Flight Attendant. Use examples if you have some experiences to draw on.
1st Answer Example
"In my most recent position with Airline XYZ, I had an inconsistent schedule that required me to often be on call. I worked many weekends and holidays. This schedule is part of the lifestyle of a Flight Attendant, I completely understand. I'm happy to work any hours offered to me."
2nd Answer Example
"I am available for a wide range of hours and overtime. I prefer to be made aware of my schedule ahead of time so that I can make appropriate childcare arrangements."
28. Have you received training on how to handle an in-flight emergency?
How to Answer
If an in-flight emergency occurred, would you know what to do? Assure the interviewer that you are confident in your ability to handle an emergency situation in a professional manner. If you are new to the industry and do not have the related training, be honest about that and comment on any other training you've completed, that may be relevant or helpful.
1st Answer Example
"In my role with Company ABC, I received over 100 hours of in-flight situational training. I am confident in my ability to react professionally and appropriately in an emergency situation."
2nd Answer Example
"As I am new to a career in the airline industry, I have not received in-flight emergency training; however, I have taken emergency response training in my current position at the hospital. I am confident in my ability to react professionally and appropriately in an emergency situation, and I look forward to taking the in-flight training with Aegean Airlines."
29. Do you have any formal training in First Aid or CPR?
How to Answer
First Aid and CPR training is a requirement for many roles in the airline industry. Assure the interviewer that you have current and valid certification in CPR and First Aid. If you do not, be sure to express your willingness to do so.
1st Answer Example
"I do not currently hold a valid CPR and First Aid certification; however, I am happy to complete this requirement right away."
2nd Answer Example
"Yes, I have formal training in First Aid and CPR. I have brought my certifications here for you to see."
30. Tell me about any airline related training that you have been through.
How to Answer
Regardless of any industry related training that you have been through, you will need to complete training specific to Aegean Airlines.
If you do not have any industry-specific training, perhaps you have training that would be transferable to this role (IE: Sales, Safety, Customer Service, Technical, etc.). Walk the interviewer through any on-the-job training you feel would be helpful.
1st Answer Example
"I have taken industry-related safety and customer service training with company ABC. In addition to this training, I have four years of industry experience."
2nd Answer Example
"Although I have not taken specific airline related training, I do have some current certifications that I believe will be helpful. These include CPR, First Aid, and WHMIS training."