32 Advance Auto Parts Interview Questions & Answers
Below is a list of our Advance Auto Parts interview questions. Click on any interview question to view our answer advice and answer examples. You may view six answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Table of Contents
- 1. Common Questions
- 2. Communication Questions
- 3. Compatibility Questions
- 4. Competency Questions
- 5. Creative Thinking Questions
- 6. Customer Service Questions
- 7. Discovery Questions
- 8. Education Questions
- 9. Leadership Questions
- 10. Management Questions
- 11. Performance Based Questions
- 12. Problem Solving Questions
- 13. Salary Questions
- 14. Stress Questions
- 15. Teamwork Questions
- 16. Trust Questions
Common
1. Do you have reliable transportation?
How to Answer
Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. The interviewer must know if there is anything that might prevent you from getting to work for your scheduled shift. Affirm that you will not have any issues getting to work consistently and on time.
Written by James McMechan on September 6th, 2021
1st Answer Example
"I have reliable transportation. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to the office every day."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"I take public transit, but I plan so I have enough time to get to work. I already know the bus route and schedule, so I foresee no issues commuting to work."
Written by Nolan Henry on September 6th, 2021
Communication
2. How do you handle a situation where your supervisor does not properly communicate information to you?
How to Answer
In a retail environment, communication is a key to success. While you cannot force others to communicate with you in a way that you would always prefer, the interviewer needs to know that you will take steps for clarification if you do not understand what is expected. Be positive here, stressing the cooperation you and your manager achieved.
Written by James McMechan on September 6th, 2021
2nd Answer Example
"I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations. This allows me to grow as an employee and makes the supervisor understand that we may have an issue that needs to be addressed."
Written by James McMechan on September 6th, 2021
Compatibility
3. Personality fit is important to us at Advance Auto Parts. How would you describe your personality?
How to Answer
The interviewer wants to know who you are in your own words. Think about your qualities. Describe for the hiring manager what you are like, your tendencies. For example, are you introverted or extroverted, energetic or calm, etc. Be positive about the personality you have, and highlight how these traits will aid your work at Advance Auto Parts.
Written by James McMechan on September 6th, 2021
1st Answer Example
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me. I have found that these qualities make my work better for customers and team members."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"I am confident, friendly, and energetic. I think that each of these is beneficial to my work at Advance, and I am an asset to any team."
Written by James McMechan on September 6th, 2021
Compatibility
4. Advance Auto Parts will require you to be physically fit enough to unload a delivery truck each morning. Is there any medical condition or physical limitation that we should be made aware of?
How to Answer
Advance Auto Parts will require you to lift and load and stock boxes of parts, which may be somewhat heavy. The interviewer needs to know any medical condition that might prevent you from being able to perform this duty. Share with the hiring manager any concerns that you might have. Be enthusiastic about your ability to perform.
Written by James McMechan on September 6th, 2021
1st Answer Example
"I have no limitations physically about performing the work. I am physically fit and have no chronic issues so there should be no problem."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"I do have a limit of 40 lbs in lifting due to a surgery I had several years ago. But I have no other limitations. I realize that a big part of this job is to help unload the morning truck, and stock the items on the shelves as needed. But if I could use a dolly I should be able to work around this limitation."
Written by James McMechan on September 6th, 2021
Compatibility
5. This position requires you to wear a uniform to work. Tell me about the uniform you wear in your present position and any issues you might have with this requirement.
How to Answer
Many retail-based organizations require their employees to wear a uniform. The interviewer is trying to determine if there might be hesitation on your part with a uniform. Because retail establishments often have certain appearance standards, this is your opportunity to ask questions or disclose tattoos or piercings that may interfere with the image the company wishes to project. Talk to the interviewer about any times that you have been required to wear a uniform. Be sure to keep your answer positive and avoid speaking poorly of the practice surrounding uniforms.
Written by James McMechan on September 6th, 2021
1st Answer Example
"I have worn a uniform for work when I was a retail manager for company ABC. I have seen the uniforms worn by the retail employees at Advance Auto Parts and see that it adds a strong level of professionalism. I have no issues being assigned a uniform. In fact, I think it makes it easier because I always know what to wear."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"I think that uniforms are a great way to provide a feeling of unity in the workplace. I do have a tattoo on my arm from my military service. The company I worked for before allowed me to wear a long sleeve polo. Is this an issue for your company, and if so, could we come to an understanding about it?"
Written by James McMechan on September 6th, 2021
Compatibility
6. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
How to Answer
Most retail positions require a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. The interviewer needs to know that you will be available to work when scheduled. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.
Written by James McMechan on September 6th, 2021
1st Answer Example
"I am happy to offer a flexible schedule, and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days, after 5 PM."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."
Competency
7. Advance Auto Parts works with many commercial operations to supply aftermarket parts. These orders are generally taken over the phone. How are your phone skills?
How to Answer
A lot of the business at Advance will be from local shops and dealerships. The interviewer will need to know if you are good on the phone so that they do not alienate a large portion of their business. Think about your history of speaking on the phone and working with customers via email.
Reassure the hiring manager that you have training in this area, and will be able to deal professionally with clients when they call.
Written by James McMechan on September 6th, 2021
1st Answer Example
"I have had extensive training in phone skills and was responsible for handing the phone calls from commercial clients. I developed a really good relationship with a lot of them and knew most of them by name. I am excited about the possibility of bringing that same energy to my position at Advance Auto Parts."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"I hope to gain stronger skills in communication and customer service. I didn't have to deal with customers on the phone very often, but I did take overflow calls that our Business Development Center could not handle. I am confident that I could learn what I need to."
Written by James McMechan on September 6th, 2021
Competency
8. At Advance Auto Parts, you will required to be able to look up parts on the computer quickly. What exposure do you have with using a computer?
How to Answer
The position at Advance Autos will require proficiency in handling a computer and learning a POS system. The interviewer needs to know that you are a person who can handle technology without getting frustrated by it. Reassure the hiring manager that you have used a computer before and any familiarity you might have with POS systems. Be enthusiastic about your willingness to learn the Advance Auto protocols.
Written by James McMechan on September 6th, 2021
1st Answer Example
"I have worked with several POS systems, it seems as if they are changing daily. I also know my way around a computer and do not have any trouble with using one. I am proficient in MS office, skype, and autotlink inventory systems. I think that I will be able to pick up the system Advance uses pretty quickly."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"In my previous position, we used a system developed by Lightspeed as our POS. It could literally do almost anything, and it was very easy to master. I am also adept at MS excel, which we used for inventory and several other computer programs. I look forward to learning the system Advance Auto uses."
Written by James McMechan on September 6th, 2021
Creative Thinking
9. In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person?
How to Answer
In retail outlets, often the key to a sale is in the creativity of the displays of merchandise. The interviewer needs to assess your willingness and ability to be involved in the creation of displays and hang banners. Think about the times when you are shopped in an Advanced Auto store. Reassure the interviewer that you are interested in the creative aspect of building an attractive retail display.
Written by James McMechan on September 6th, 2021
1st Answer Example
"I have a strong creative flair and enjoy creating attractive displays. I think I have enough experience in retail to understand what attracts a customer and what prompts them to purchase. The displays I have seen in your stores are fascinating, and I would love to be a part of that energy."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"I have no trouble hanging banners or window posters. While I am not the most creative person, I do think that I can learn what the company wants and consistently provide attractive displays for products."
Written by James McMechan on September 6th, 2021
Customer Service
10. Advance Auto Parts puts customer service first. in fact, one of our company core values is a passion for customers...a passion for yes! How do you ensure that you always put the customers' needs first?
How to Answer
Advance Auto Parts centers everything they do around a passion for Yes! As one of the largest distributors of auto parts for both commercial and private DIY mechanics, this company must hire employees who can capture the culture they promote. Without great customer service, retail environments could not stay in business very long. Discuss with the interviewer how you ensure that your customers receive the best service from you. Be enthusiastic about your ability to exceed customers' expectations.
Written by James McMechan on September 6th, 2021
1st Answer Example
"Customer service is vital to a company's success and I was excited to see that Advance Auto has a passion for telling the customer - yes! I have a rule always to treat my customers how I would want treatment in a store or establishment. I smile and help answer questions so that our guests keep coming back."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"I ensure that my customers' needs are met by actively listening to them and also asking the right questions. I know that Advance has a core value of saying yes to the customer. I am very excited about being a part of this kind of culture."
Written by James McMechan on September 6th, 2021
Customer Service
11. Advance Auto Parts has as its slogan - service is our best part. What does that mean to you and why?
How to Answer
Advance Auto Parts prides itself on great customer service. The interviewer needs to know that you are going to treat their clients well, making them your number one priority. Reflect on what you feel excellent service is like, and how you strive to deliver those qualities. Discuss with the hiring manager why you think you are the top choice for this role with Advance Auto Parts.
Written by James McMechan on September 6th, 2021
1st Answer Example
"I believe in delivering great customer service each time a guest walks in to the moment that they walk out. I love that your company emphasizes this so much. I think that great service begins with attitude, greeting each customer as they walk in the door, and being helpful to answer questions, show the locations of products, or even make recommendations. Most clients want to get in, get their part, and get on with the job. I want to help them accomplish that. I think that I would be the best person for this job because I have a great appreciation for what Advance Auto Parts is achieving in the retail marketplace."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"Yes, I have experienced that same great service whenever I have walked into one of your stores. I think that providing excellent service means listening to the customer explain what their need is, and then working quickly and efficiently to meet that need. I am always smiling, trying to be helpful, and thanking the customer for allowing us the pleasure of serving them. I believe that I would be a perfect fit to keep that reputation Advance has going."
Written by James McMechan on September 6th, 2021
Discovery
12. At Advance Auto, we pride ourselves in being socially responsible. For example, we work with law enforcement officers to help fix up people's cars, rather than issue tickets. What kinds of social causes are you a part of and why?
How to Answer
Retail establishments are often searching for ways to connect with the local customers and communities. The interviewer wants to hire an individual who can catch the vision and work to make their home a better place. Share with the hiring manager social causes that are dear to your heart. It is not necessary to go into a lot of detail, but be enthusiastic as you share so the manager can catch a glimpse of your passion for causes bigger than yourself.
Written by James McMechan on September 6th, 2021
1st Answer Example
"I am currently involved with habitat for Humanity, and often take my personal time to help build homes for the less fortunate. I love that your store is a sponsor of the Alzheimer's 5k run, which is dear to my heart because my grandfather suffered from Alzheimer's Disease. I would love to be a part of the Advance team as they seek to reach out and improve things like the environment."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"A friend of mine received one of your cards from a police officer. The officer stopped her for not having a taillight. Instead of giving her a ticket, he handed her an Advance gift card and told her to use it to get her light fixed. I love that idea. I want to be a part of a culture that fosters that kind of love for people who might not be able to fix their cars."
Written by James McMechan on September 6th, 2021
Discovery
13. Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?
How to Answer
Walk the interviewer through your career history in retail. The interviewer is trying to get you to make the resume he is reading come alive. Be sure to highlight your favorite and most challenging positions. Share with the hiring manager a couple of ways that your skills were stretched, and ways that you loved your work. Discuss what made them so challenging and rewarding.
Written by James McMechan on September 6th, 2021
1st Answer Example
"I have worked in retail for the past eight years. My most challenging position was with Company ABC because it was a different industry than I was accustomed to. I learned a great deal during that time. This position was also my favorite because of the great customers we had. I like to be pushed beyond my boundaries, picking up additional skills. It kept me motivated to be better. But I really loved interacting with customers all the time. They were the best part of the job."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"My most challenging position was working as a mechanic in XYZ because we were under such strict time constraints, there was hardly time to breathe. I learned a lot about the organization of tasks and how important clear communication is in that position. I love my present position because the hours are great, my co-workers are nice, and I receive fair compensation. I just need to find something that will give me an opportunity to grow beyond where I am at presently."
Written by James McMechan on September 6th, 2021
Discovery
14. Tell me 3 qualities you possess that make you a strong fit for this position with Advance Auto Parts.
How to Answer
The interviewer is giving you an easy question to provide you an opportunity to sell yourself. Before your interview, it is essential that you review the company's job description so that you know more about what the company is looking for exactly. Tie these desired qualities into your answer to display you are a fit for the role. Be bold. This is your time to shine!
Written by James McMechan on September 6th, 2021
1st Answer Example
"I have a lot of qualities that transfer well into a retail-based position. For one, I an honest. I possess strong organizational skills, and I have strong conversational abilities too, enabling me to have a conversation with anyone comfortably. I am looking forward to bringing these skills to my job each and every day."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"Try to include a variety of words that the interviewer does not hear all the time. Be unique! Here are some ideas:
- Adaptable
- Considerate
- Diligent
- Intuitive
- Persistent
- Resourceful
- Sincere
- Witty
"I would have to say that three of the skills I possess are my sincerity, my diligence to see a project through, and my ability to adapt to different customers. I am excited about the possibility of modeling them every shift, should Advance decide to hire me."
Written by James McMechan on September 6th, 2021
Discovery
15. What type of manager brings out the best in you?
How to Answer
The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. Some individuals prefer a close working relationship with a lot of accountability, while others prefer space and autonomy. If you are unsure of the management style of the interviewing company, try to leave your answer as open as possible. You can certainly ask the interviewer to describe their management style.
Written by James McMechan on September 6th, 2021
1st Answer Example
"I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in their team and their various projects. I am motivated by encouragement, so I like managers who are affirming and approachable."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"In the past, I have worked best with managers who are strong mentors with good communication skills. I like a manager to tell me specifically what their expectations are so that I can achieve the results they want. I thrive on managers who are energetic and set an example for their employees."
Written by James McMechan on September 6th, 2021
Discovery
16. What do you know about Advance Auto Parts? Why do you want to work for us?
How to Answer
Display your enthusiasm for the job by assuring the interviewer you have researched the organization and the role. The interviewer knows that if you have taken the time to research the company online, you are much more likely to make the position a career and not a temporary stop-gap. Think about what you discovered online and speak briefly about what appealed to you. Be enthusiastic about your ability to embrace the vision Advance Auto has.
Written by James McMechan on September 6th, 2021
1st Answer Example
"I have researched Advance Auto Parts a great deal and know that your company is one of the largest distributors of car parts in the country. You own CarQuest and are working to convert the Pep Boys stores into Advance Auto parts stores. I love the fact that you serve your community by getting involved with charities and programs designed to make life better for those who live near your stories. I am very happy with the positive reviews I came across and I would love to work for a company with such a great reputation."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"I want to work for Advance Auto Parts because I shop here all of the time. Every time I have entered your employees have been pleasant and knowledgable. I know that you employ over 70,000 workers and that you encourage them to inspire, serve and grow. I love your product, and your company culture seems great too."
Written by James McMechan on September 6th, 2021
Education
17. In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?
How to Answer
The interviewer knows that strong math skills are needed in this position. Assure the hiring manager that you are comfortable with the math associated with handling cash transactions and performing inventory counts. Be confident about your abilities as you answer the question.
Written by James McMechan on September 6th, 2021
1st Answer Example
"I did very well in math during high school and am comfortable with the math skills required when it comes to accepting cash, balancing a cash float, and performing inventory-related tasks."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"I realize that this position will require the handling of cash or helping perform inventory audits. My math skills are strong, and I am confident that I can meet your expectations when it comes to performing these kinds of tasks."
Written by James McMechan on September 6th, 2021
Leadership
18. At Advance, we welcome the constructive feedback from our front line employees. Tell me about a time when you made a suggestion requesting change in an organization.
How to Answer
The interviewer is attempting to assess if you can recognize when a change is required and be confident enough to present that to your organization. Employees who are looking for better ways to perform their jobs are much more engaged and productive. Talk to the interviewer about a time when you were able to suggest a change in the workplace, and be energetic about the experience.
Written by James McMechan on September 6th, 2021
1st Answer Example
"Last year when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours by making an adjustment in our scheduling. I created a presentation and gave it to my manager who took it to upper management. The changes were implemented, and I was very proud of the suggestion that I made."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"The store where I currently work is a family-run shop where they operated based on trust and didn't have a loss prevention plan. We were having some problems with theft because of it. I suggested that we install a couple of cameras inside the store to deter anyone from stealing. So far, we have seen a 76% decline in the overall loss."
Written by James McMechan on September 6th, 2021
Management
19. In a retail environment, inventory management is a crucial aspect of this position. What inventory managements systems have you used in your past positions?
How to Answer
Chances are you will be exposed to some sort of inventory management system that keeps track of the items Advance Auto carries on its shelves. The interviewer must determine your capability in learning the system quickly. Think about your previous positions and the amount of inventory management you have had. Reassure the hiring manager that you can learn the basic system Advance uses so that you can maximize your contribution to the company.
Written by James McMechan on September 6th, 2021
1st Answer Example
"I am very well versed in inventory control. In my previous position, we were required to do spot checks during the month, and then a full inventory count at the end of the month. I would have no problem learning the system Advance uses."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"In my previous position, I did not have a lot of exposure to inventory management, but I know that it is a vital part of this position. I am a quick learner, with strong organizational skills and a willingness to get even large tasks completed in a timely fashion. I do not believe that I would have much trouble learning the system Advance uses. "
Written by James McMechan on September 6th, 2021
Management
20. At Advance Auto Parts we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
How to Answer
Leadership at the retail level can open up many career options such as store management, district-level leadership, and even corporate opportunities. The interviewer knows that employees who are engaged enough to plan a future are likely to work harder to achieve their goals. Talk to the interviewer about any interest you have in gaining a leadership role down the road. Be enthusiastic about the possibility.
Written by James McMechan on September 6th, 2021
1st Answer Example
"I would be very excited about obtaining a role in leadership within Advance Auto Parts in the future. I am prepared to show the company my skills so that through hard work I can take on a bigger role whenever the company feels I am ready."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"I love the fact that one of the core values of Advance is to inspire and grow your employees. In my current position, I have been in an unofficial leadership role for the past three years of my career. I believe that a management role with Advance Auto Parts would be a great next step in my career."
Written by James McMechan on September 6th, 2021
Performance Based
21. How do you feel about performance incentives? What are some ways you might use to help you exceed monthly quotas?
How to Answer
In retail environments, upselling is a wonderful way to increase sales. The interviewer needs to know that you recognize these opportunities and will maximize them. Performance incentives can be very motivating. Talk to the interviewer about your feelings regarding performance incentives and your desire to increase sales for yourself and the company.
Written by James McMechan on September 6th, 2021
1st Answer Example
"I feel that performance incentives are a great idea. They keep an employee motivated to do a great job and ensure that they are on top of their goals. I love it when the company has a contest or rewards for great performance. Competitions can help motivate everyone. I think a great way to increase sales is to suggest things to the customer. For example, if the customer comes in and buys oil, I would ask if he needed the oil filter, or air filter, or maybe a drip pan. I'm amazed at how quickly a small sale can turn into a larger one."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"I like being rewarded for my performance. I think one of the best ways to increase your production in sales is to upsell. If a customer needs one thing, chances are they can be persuaded to get something else. I always try to suggest items as I am ringing the customer up, or answering questions about the project they are working on."
Written by James McMechan on September 6th, 2021
Problem Solving
22. Safety is a huge issue for us. Describe how you might handle an unsafe condition at your work?
How to Answer
Advanced Auto Parts is required to provide a safe work environment for its employees. There are specific OSHA standards that must to maintained in regards to the disposal of chemicals and other products. The interviewer wants to assess your familiarity with these standards and your willingness to adhere to them. Reassure your hiring manager that safety is a priority and you are unwilling to take shortcuts in this matter.
Written by James McMechan on September 6th, 2021
1st Answer Example
"My previous position had strict guidelines in the disposal of solvents and chemicals, so I am well versed in OSHA standards. I am always trying to be alert for potential hazards like wet floors, unattended ladders, and unkempt work areas. If I found an unsafe condition I would report it and inform my teammates about it in order to avoid an accident."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"If I encountered an unsafe condition, I would try to manage it immediately. If it was bigger than I could handle, I would report it to management and warn fellow teammates who might be in the area. I was part of our safety team at my last position, and I have attended classes regarding OSHA regulations."
Written by James McMechan on September 6th, 2021
Problem Solving
23. Describe your relationship with your previous supervisor. How would you handle the situation if you had a disagreement with a manager?
How to Answer
In retail, there are times when the workload can be overwhelming and the stress of the moment results in bad communication. The interviewer needs to know if you will be respectful of your manager, and always conduct yourself in a professional manner. Be careful here. This question can also be a trap. If you are an employee who is critical of a former employer, it can signal to the hiring manager that you are a malcontent who should not be hired. Be positive. Emphasize your ability to get along, be a team player, and follow instructions.
Written by James McMechan on September 6th, 2021
1st Answer Example
"I have learned over the years to accept people as they are, and I try to do that with the people in positions of leadership. I believe that clear communication is the key to understanding what a supervisor is requesting of me. If I am confused, I try to ask questions for clarification. I never would argue with a manager or complain in front of a guest.
I think you will find me a great team player who is receptive to almost anything a supervisor asks me to do."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"As a sales professional, I have worked for a variety of great managers, and I don't believe I have had a conflict with any of them. If I did, it was short-lived. I treat others as I would want to be treated, without creating any drama. I am looking forward to being a part of the Advance Auto team, where I can serve not just our guests, but also be a team player as well. "
Written by James McMechan on September 6th, 2021
Problem Solving
24. At Advance Auto Parts we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?
How to Answer
As a retail employee, occasionally, you will come across customers who want to argue with store policy. The interviewer is trying to assess your patience level, and your willingness to help find a workable solution. Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy, and keeping the needs of the company in mind as well.
Written by James McMechan on September 6th, 2021
1st Answer Example
"Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"One of the training courses we were required to take at my previous position was how to deal with angry customers. I have found that most of the time, customers just want to be heard. I feel that by being patient and empathetic, most disputes can be worked out. It isn't necessary to lose a customer or get a ton of bad press for a few dollars. However, return policies are there for a reason. So, if I were unsure of what to do, I might ask my manager to help resolve the situation."
Written by James McMechan on September 6th, 2021
Salary
25. What are your salary expectations?
How to Answer
The best way to discuss your salary expectations is to use your current earnings as an example. The interviewer knows that employees who feel they are receiving a fair wage will likely be more productive. Be open, and honest. Transparency is the best choice when salary based questions arise.
Written by James McMechan on September 6th, 2021
1st Answer Example
"Currently, I earn a base salary of $25,000 per year plus a potential 20% annual bonus based on the retail sales I generate. Last year my earnings were $32,000, so I would prefer to make at least that amount, expecting to earn more over time as I advance through the company."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"I am currently making $15/hour with two bonus opportunities. I am used to getting an extra 500 a month in bonus based on retail sales and CSI reviews. I am looking for compensation that is aligned with the role and would love to hear more about the compensation package Advance has to offer."
Written by James McMechan on September 6th, 2021
Stress
26. Working in a retail environment can be stressful at times, with guests interrupting our day. How do you feel about having your day interrupted?
How to Answer
This is a question that the interviewer is using to assess your priorities. In a retail environment, a guest's needs are a priority. Assigned tasks can always be finished later. The hiring manager needs to know that you can handle the stress of meeting customers' demands without complaining or acting inconvenienced. This is an opportunity to demonstrate the commitment you have to great customer service.
Written by James McMechan on September 6th, 2021
1st Answer Example
"In my previous position, customers were constantly interrupting our day, and I didn't mind one bit. Without our guests, none of us would have a job. So, even though I might be in the middle of something, I would try to put that aside, so that I could give the customer my undivided attention. after they were gone, I would try to get back on task if possible. I am sure that I can handle the stress that I know is going to come with the job."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"It is perfectly alright for customers to come in and interrupt our day. Our job is to serve them. I never want to keep a customer waiting, so I always set aside tasks and work hard to meet their expectations. If I saw that the customer counter was busy, I would stop stocking and help. My teammates appreciated me being willing to take the pressure off of them, as well."
Written by James McMechan on September 6th, 2021
Stress
27. How do you handle situations that could cause you to be late or miss work?
How to Answer
Proper planning will get you far, but sometimes life happens, and you'll need a plan B. Think about some of the variables in your life that could affect your ability to arrive on time for work. Sick children, traffic, car breakdowns... the list goes on. It may not be possible for everything to work out so smoothly, getting your shift covered or still making it to work on time. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that can arise.
Written by James McMechan on September 6th, 2021
1st Answer Example
"I stay calm and composed when issues arise. My dad got rear-ended one time when driving me to school. I texted my friend to see if she could tell my teacher what happened. I explained the situation to my teacher when I got to class. If this happened on my way to work, I would call ahead of time to ensure someone could cover my shift."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"I hope never to be late! When I started working at a restaurant at sixteen years old, we were taught the adage of 'if you're on time, you're late,' so I've worked to implement that into my life. I always try to arrive 15 minutes early, but there can always be unforeseen circumstances that can arise. I would certainly call ahead so that my managers were not left wondering where I am."
Written by Nolan Henry on September 6th, 2021
Teamwork
28. What is the most competitive situation you have been in. How did you handle it? What was the result?
How to Answer
This question is designed to determine if you can function well in a competitive environment. Think back to a time when you were racing others to achieve the highest sales, were working towards a promotion, or trying to win a new contract. Show the interviewer that you rose to the challenge and that you were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Finally, be sure to mention any successful outcome.
Written by James McMechan on September 6th, 2021
1st Answer Example
"My current sales position is highly commission based, so my colleagues and I are quite competitive. Despite each of us racing to win, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition. Personally, I thrive in this kind of environment. I am happy to report that I have won the last three sales contests."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"Last year I worked at a high-end jewelry store where sales goals were intense. I am geared for healthy competition, so when we had contests, I felt motivated. I ended up winning seven of the twelve contests. I won an iPad, cash incentives, and concert tickets. It was great. I love this kind of motivation and I thrive in this environment."
Written by James McMechan on September 6th, 2021
Teamwork
29. Describe for me what you might do, if a fellow employee was having a bad day?
How to Answer
As much as professionalism is the goal in the workplace, personal issues and external pressures can still impact the mood and performance of anyone every now and then. Sometimes it's important to take a moment from the work and check in with your colleagues. The interviewer wants to know what kind of teammate you will be. Emphasize your compassion and your ability to improve the workplace by responding appropriately to a struggling colleague.
Written by James McMechan on September 6th, 2021
1st Answer Example
"I would first ask if everything was alright. If the issue is stemming from a frustration in the workplace, I would see about helping them in the matter. If it was personal, particularly of a serious variety, I would suggest they take a few minutes to right themselves. But if they were still struggling, I would suggest they talk to a manager, because maybe they need some personal time."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"I am very much self-driven and self-motivated, so I don't let other people's attitudes or habits affect mine. As long as I am being treated with respect and feel appreciated, you will get the best work from me. I think that if I encountered an employee having a bad day, I might ask them what was wrong and listen to them vent as long as we were not doing it in front of a customer. Then I would encourage them to refocus so we could get through the day without any drama."
Written by James McMechan on September 6th, 2021
Trust
30. Part of your responsibility at Advance Auto Parts is to provide delivery to commercial clients. Are there any issues that might prevent you from driving a motor vehicle?
How to Answer
Like any retail outlet, Advance Auto carries insurance on their vehicles and they have stringent guidelines about who can operate them. The interviewer is trying to avoid any embarrassment for you or the company down the road. This is an opportunity for you to be forthcoming about any issues that might be on your record. Be honest and positive about your driving record.
Written by James McMechan on September 6th, 2021
1st Answer Example
"I have no issues on my record, and have been driving for years without a citation. I don't believe that I will have any problem getting around town to make the deliveries that you need."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"I do have a citation on my record a couple of years ago for speeding but the ticket was paid and I attended driving school. Since then, I have had no issues and would be happy to work with your store and your commercial partners to ensure they receive their parts quickly and efficiently."
Written by James McMechan on September 6th, 2021
Trust
31. You will be responsible for a large amount of cash and valuable merchandise at Advance Auto Parts. What would your most recent employer say about your character and honesty?
How to Answer
Honesty is incredibly important when you are working in a retail environment handling constant transactions and inventory. This question is designed to see how truthful you are because the company will more than likely call your former employer for a reference. It is important that your answer match the opinion of your previous supervisor, as much as you can. Assure the interviewer that you can be trusted by speaking about your character. Draw on the opinion of others to solidify your answer.
Written by James McMechan on September 6th, 2021
1st Answer Example
"I believe that my most recent employer would say that I was a diligent worker who consistently treated guests and team members with respect and encouragement. I left the company on good terms having worked there 5 years. I have solid references who will attest to that as well."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"My most recent employer would say that I am a person of integrity. I strive to do my best and believe that honesty is best. I believe that he will give me a positive reference should you wish to call him."
Written by James McMechan on September 6th, 2021
Trust
32. We have a strong employee honesty program in place at Advance Auto Parts to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?
How to Answer
Like any retail establishment, loss prevention initiatives are incredibly important for all employees to understand and abide by. The interviewer is attempting to assess the honest level you have. An employee who refuses to protect company assets is not an employee worth hiring. Discuss with the interviewer how you would handle a situation surrounding employee theft. Be sure to avoid sounding self-righteous in your answer. Be diplomatic about how you would relate to another employee.
Written by James McMechan on September 6th, 2021
1st Answer Example
"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."
Written by James McMechan on September 6th, 2021
2nd Answer Example
"Everyone should be vigilant when it comes to loss prevention. I value honesty so if I saw a co-worker stealing; I would tell my manager immediately. Then, I would let my manager handle the situation as they saw fit."
Written by James McMechan on September 6th, 2021