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Accor Vacation Club Interview Questions

30 Accor Vacation Club Interview Questions
Question 1 of 30
We have multiple locations. Are you willing to relocate to another Accor Vacation Club resort?
How to Answer
When many locations are available for work options, the opportunities can be endless! Many resort brands will have spots and roles all around the world. The interviewer would like to know that you are able and willing, to travel or relocate if an opportunity arises. If you cannot, this should not be a deal breaker. Just state that your circumstances do not allow for you to relocate at this time.

Answer Example
"I see that Accor Vacation Club has locations in A, B, and C. Although I would love to relocate to any of these resorts, my circumstances do not allow for that at this time. As we know, life can change on a dime, so I am certainly open to discussing this again should my situation be different. For now, I would love to dedicate myself full time to your X location."
Answer Example
"Relocation and travel would be no problem for me. I am not tied to this city and am willing to visit any suitable options you may have within Accor Vacation Club."
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Question 2 of 30
How does your post-secondary education relate to a career in the hospitality industry?
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How to Answer
Accor Vacation Club may or may not specify a preferred degree in their job posting. Either way, the interviewer would like to see how your post-secondary education may relate to, or compliment, the position for which you are interested. Discuss the degree or diploma you may have. If you recall some of the related coursework, you can mention those classes as well.

If you do not have any post-secondary education, think back to any online classes you have taken, or on-the-job-training that could be transferable.

Answer Example
"I have a Bachelor's degree in Business Administration with a focus on the hospitality industry. My coursework included Human Resource Management within the hospitality industry as well as strategic management and operations management classes. I did exceptionally well in the operations management portion. Because of this focus, I feel very prepared for this role with Accor Vacation Club."
Answer Example
"Although I do not possess formal post-secondary education, I have received customer service training and attended a couple of Dale Carnegie sales courses. This education prepared me in a variety of topics such as building rapport, asking for the sale, and recognizing upselling opportunities."
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Question 3 of 30
How would you sort out a problem for an unsatisfied guest?
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How to Answer
The interviewer would like to see that you have the common sense that it takes to deal with guest problems. Working in the customer service industry, and within the hospitality industry, means that you will come across customer complaints on a regular basis. Most will be simple to solve, but some will take additional thinking and reliance on your customer service training. Walk the interviewer through the ways that you would sort out a problem for an unsatisfied guest.

Answer Example
"I have been taught to solve customer complaints in three easy steps. Ask, Repeat, Resolve. What this means is that I ask the guest for a breakdown of what is bothering them. I then repeat their issue back to them, in their own words. Once we have confirmed that the grievance is fully understood, I ask them what they would like to see as a resolution. Guests want to be heard, and they want to see that you are trying to help. If their request can be made, as it usually is, then I comply and work towards a resolution."
Answer Example
"I am sure that Accor Vacation Club has a great training program when it comes to dispute resolution and guest complaints. From instinct, I would say that I would first ensure that I fully understood their issue. Next, I would give a few options as to what I can do to help. Once we concluded, I would follow up a short time later to ensure full guest satisfaction."
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Question 4 of 30
What do you know about the Accor Vacation Club and our resorts?
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How to Answer
Hiring managers at Accor Vacation Club may very well receive hundreds of applications per job. If you are lucky enough to land an interview, make some effort to research the opportunity. You don't need to be an expert, but you do need to be knowledgeable about Accor Vacation Club before your interview. Start by searching the company website and take particular note of any recent news articles, events or contributions they have made to the community. Identify their mission and values. Be sure to complete your response with an expression of enthusiasm for the role.

Answer Example
"I conducted a great deal of research before coming in today. I see that you are currently developing a world-class resort in Costa Rica. This expansion is a great sign, and I am thrilled with the idea of being part of a travel company that has seen such great success and happy online reviews."
Answer Example
"I have researched your organization a great deal and see that you recently earned the 'Worlds' Leading Resort Award' for innovation in resort service and hospitality. You had a lot of competition when it comes to winning this award, so this tells me that your team is incredibly dedicated and focused."
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Question 5 of 30
Have you ever stayed at a Accor Vacation Club resort? Tell me about your experience.
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Question 6 of 30
How would you react if a customer demanded early check-in service?
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Question 7 of 30
Our guests come from all over the world. Do you speak multiple languages?
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Question 8 of 30
We are open 24 hours a day, 365 days a year. How flexible is your schedule?
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Question 9 of 30
Do you have experience working cohesively with multiple departments?
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Question 10 of 30
Tell me about a time when you did something special for a customer.
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Question 11 of 30
Do you know the demographics of our guests?
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Question 12 of 30
What does hospitality mean to you?
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Question 13 of 30
If you could work in any of our departments, which would you choose?
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Question 14 of 30
How do you communicate with an angry customer?
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Question 15 of 30
What is your favorite destination? Sell it to me.
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Question 16 of 30
At Accor Vacation Club we have a multitude of vendors. Tell me about your experience working directly with suppliers.
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Question 17 of 30
How would you react if a celebrity checked into our resort?
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Question 18 of 30
How would you sell Accor Vacation Club versus our competitor down the street?
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Question 19 of 30
Name me three of our best services or amenities.
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Question 20 of 30
Working in hospitality can be a thankless job. How can we continue to motivate you to work hard for Accor Vacation Club even on the more challenging days?
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Question 21 of 30
Are you aware that there are sales goals and other important targets in this role with Accor Vacation Club?
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Question 22 of 30
In which resort or hotel related software and programs do you have experience?
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Question 23 of 30
How do you feel about performance incentives?
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Question 24 of 30
Would you ever break the rules at Accor Vacation Club to make a guest happy?
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Question 25 of 30
Have you ever received a negative review from a customer?
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Question 26 of 30
What questions do you have for me?
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Question 27 of 30
Tell me about a time when you had to work with a difficult person. How did you handle it?
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Question 28 of 30
Besides compensation, what do you value the most in the workplace?
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Question 29 of 30
How do you react to an increase in your workload?
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Question 30 of 30
How would you build rapport with our guests?
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