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Top 30 Accel Frontline Ltd Interview Questions
Question 1 of 33
At Accel Frontline Ltd we have detailed procedures in place for client technical support. What would you do if those procedures did not appear to be working?
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Accel Frontline Ltd Questions and Answers
Question 1 of 33
At Accel Frontline Ltd we have detailed procedures in place for client technical support. What would you do if those procedures did not appear to be working?
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"It is important to always have procedures in place but I understand that sometimes those procedures do not encompass all client needs. If I came across a situation like this I would rely on my personal knowledge and experience to troubleshoot and find a solution. If I did not have the answer, I would then ask for help from my supervisor or a colleague. It is important to stay calm in situations like these so the client remains confident in our capabilities. I would never tell a client that I didn't have an answer. 'I will find out' is always the best answer."
The interviewer would like to understand how you handle high pressure situations and unexpected difficulties in the workplace. Discuss the steps you would take if this situation happened to you.
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Question 2 of 33
At Accel Frontline Ltd we seek to hire those with a passion for the IT industry. How do you stay up to date on industry changes and current events?
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"This industry is ever-changing and I have a true and keen interest in keeping up-to-date on those changes. I regularly read a couple of great online publications including PC Mag and Wired. Do you have any recommendations for great resources?"
Being up to date on industry terms, trends, and news is really important in a fast-moving industry such as IT and IT services. The interviewer would like to be assured that you have a true interest in their industry. Speak briefly about the ways you stay up to date on the industry changes and current events by referring to specific sources. You can also ask the interviewer about their favorite resources.
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Question 3 of 33
We put a great deal of pride in our customer service at Accel Frontline Ltd. How will you contribute to our high customer service standards?
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Question 4 of 33
Accel Frontline Ltd seeks to hire those with above average communication skills. Describe your communication style to me.
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Question 5 of 33
Our industry is a competitive one. Why do you specifically want to work for Accel Frontline Ltd?
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Question 6 of 33
Walk me through your post-secondary education and how it will help you in your career with Accel Frontline Ltd.
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Question 7 of 33
At Accel Frontline Ltd we deal with sensitive and confidential client information. Are you willing to complete a full background check?
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Question 8 of 33
At Accel Frontline Ltd we believe in continued education of our employees. If you could take a course or workshop on any topic, what would you choose?
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Question 9 of 33
What are your thoughts on web-based, click to chat support solutions?
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Question 10 of 33
What questions do you have for me?
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Question 11 of 33
How many years of experience do you have in your field?
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Question 12 of 33
Do you believe it is possible to be a good team member yet disagree with the leader?
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Question 13 of 33
What part of this career brings you the most stress?
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Question 14 of 33
Tell me about a time that you narrowly missed a deadline. How did you ensure your project was completed on time?
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Question 15 of 33
What are your salary expectations?
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Question 16 of 33
How do you deal with a coworker when they stand in the way of your progress at work?
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Question 17 of 33
In five minutes or less, pick a topic you are passionate about, but isn't something I should know of, and explain it to me.
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Question 18 of 33
What characteristics or events have contributed towards your success as a leader?
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Question 19 of 33
When have you taught someone important skills or knowledge, in the workplace?
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Question 20 of 33
Describe to me your ideal employer.
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Question 21 of 33
Have you ever broken a confidentiality agreement?
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Question 22 of 33
We are asking for 8 years of industry experience and you have just 5. Why do you think you are qualified for this position?
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Question 23 of 33
Do you always double check or proofread your work?
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Question 24 of 33
Tell me about a time when you created a unique idea or solution, and it was rejected by your colleagues. How were you able to bounce back?
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Question 25 of 33
What decisions did you routinely make at your last job?
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Question 26 of 33
What feedback did you receive at your last job?
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Question 27 of 33
When have you worked amongst a diverse group of people?
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Question 28 of 33
Would you say you are a better verbal or written communicator?
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Question 29 of 33
What type of manager brings out the best in you?
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Question 30 of 33
Have you progressed in your career as you have expected?
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Question 31 of 33
Where do you see yourself a year from now?
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Question 32 of 33
Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?
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Question 33 of 33
If you were hired today, what would you accomplish first?
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