"This industry is ever-changing and I have a true and keen interest in keeping up-to-date on those changes. I regularly read a couple of great online publications including PC Mag and Wired. Do you have any recommendations for great resources?"
"My current employer sends a daily email with company and industry updates. This is really helpful and I am sure to read it thoroughly every day. I also have Google alerts set up so that I am up to date on new trends and happenings in the industry."
Being up to date on industry terms, trends, and news is really important in a fast-moving industry such as IT and IT services. The interviewer would like to be assured that you have a true interest in their industry. Speak briefly about the ways you stay up to date on the industry changes and current events by referring to specific sources. You can also ask the interviewer about their favorite resources.
"Your customers have a strong voice and I noticed a consistent theme in your online reviews and presence. The theme was that you offer friendly, fast, and easy to understand service. I plan to contribute to this by learning my role quickly and continuing to be an approachable and helpful point of contact for the customers who need us."
"I will contribute to your high customer service standards by offering a listening ear and ensuring that I fully understand your products and services. The more I know, the more I will be able to offer your client base."
Before your interview it's a great idea to spend time researching Accel Frontline Ltd reviews, their online presence, and their website. Take note of recurring keywords when it comes to their customer service standards. What are their clients saying? Speak confidently on the ways in which you plan to uphold their strong customer service standards, if hired.
Accel Frontline Limited (AFL) is engaged in providing system integration solutions comprising network design, hardware, software, Website development, and the sale and implementation of customized software products. The Company also provides information technology (IT) infrastructure management solutions, after sales services support relating to asset maintenance services for the Company's own and third-party products. Its subsidiaries include ACL Systems & Technologies Pte. Ltd., Accel Frontline FZE, Network Programs (USA), Inc. and Network Programs KK. During the fiscal year ended March 31, 2009, the Company acquired XLNC InfoTech Solutions Private Limited (XLNC), a company engaged in warra