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Accel Frontline Ltd Interview Questions

33 Accel Frontline Ltd Interview Questions
Question 1 of 33
At Accel Frontline Ltd we have detailed procedures in place for client technical support. What would you do if those procedures did not appear to be working?
How to Answer
The interviewer would like to understand how you handle high-pressure situations and unexpected difficulties in the workplace. Discuss the steps you would take if this situation happened to you.

Answer Example
"It is important to always have procedures in place, but I understand that sometimes those procedures do not encompass all client needs. If I came across a situation like this, I would rely on my knowledge and experience to troubleshoot and find a solution. If I did not have the answer, I would then ask for help from my supervisor or a colleague. It is important to stay calm in situations like these, so the client remains confident in our capabilities. I would never tell a client that I didn't have an answer. 'I will find out' is always the best answer."
Answer Example
"I do not mind going slightly off script if needed. There are sometimes extenuating circumstances where the process does not necessarily work. I will gain permission from my employer if it's a bigger concern than usual since I still want to follow the procedure as much as possible."
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Question 2 of 33
At Accel Frontline Ltd we seek to hire those with a passion for the IT industry. How do you stay up to date on industry changes and current events?
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How to Answer
Being up to date on industry terms, trends, and news is critical in a fast-moving industry such as IT and IT services. The interviewer would like to know that you have a genuine interest in their industry. Speak briefly about the ways you stay up to date on the industry changes and current events by referring to specific sources. You can also ask the interviewer about their favorite resources.

Answer Example
"This industry is ever-changing, and I have a true and keen interest in keeping up-to-date on those changes. I regularly read a couple of great online publications including PC Mag and Wired. Do you have any recommendations for great resources?"
Answer Example
"My current employer sends a daily email with the company and industry updates. This update is beneficial and, I am sure to read it thoroughly every day. I also have Google alerts set up so that I am up to date on new trends and happenings in the industry."
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Question 3 of 33
We put a great deal of pride in our customer service at Accel Frontline Ltd. How will you contribute to our high customer service standards?
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How to Answer
Before your interview, it's a great idea to spend time researching Accel Frontline Ltd reviews, their online presence, and their website. Take note of recurring keywords when it comes to their customer service standards. What are their clients saying? Speak confidently about how you plan to uphold their strong customer service standards if hired.

Answer Example
"Your customers have a strong voice, and I noticed a consistent theme in your online reviews and presence. The theme was that you offer friendly, fast, and easy to understand service. I plan to contribute to this by learning my role quickly and continuing to be an approachable and helpful point of contact for the customers who need us."
Answer Example
"I will contribute to your high customer service standards by offering a listening ear and ensuring that I fully understand your products and services. The more I know, the more I will be able to offer your client base."
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Question 4 of 33
Accel Frontline Ltd seeks to hire those with above average communication skills. Describe your communication style to me.
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How to Answer
The interviewer wants to know that your communication style will fit in with the culture they have worked on creating at Accel Frontline Ltd. When clients seek the help of Accel Frontline Ltd, they do so with certain expectations. Convince the interviewer that your communication style will meet those expectations. It's best to give a few unique keywords when discussing your communication style. Also be sure to compliment Accel Frontline Ltd on their communication efforts.

Answer Example
"I have been a client of Accel Frontline Ltd in the past and can truly say that positive communication with your clients is what makes you the most popular choice in the area. I am confident that my communication skills will work well here because my focus always remains on simple solutions, easy to understand language, and a friendly tone."
Answer Example
"Here are some additional words to describe your communication style: - Energetic - Lively - Articulate - Eloquent - Informal - Formal - Succinct "
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Question 5 of 33
Our industry is a competitive one. Why do you specifically want to work for Accel Frontline Ltd?
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How to Answer
The interviewer wants to know that you have a keen interest in working for Accel Frontline Ltd. You should enter the interview prepared to discuss why they stand out as the top employment option, among their competitors. Talk about what you feel Accel Frontline Ltd is doing right and how their values and opportunities align with your career goals and employment needs.

Answer Example
"I understand that Accel Frontline Ltd has some strong competitors but when I was researching new employment opportunities, your company always seemed to have the most positive message. I also know a couple of people who have worked with Accel Frontline Ltd and they had only great things to say about your compensation, culture, and growth opportunities."
Answer Example
"I feel that Accel Frontline Ltd would nurture my desire for growth and prepare me with the appropriate training to support that growth."
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About Accel Frontline Ltd

Accel Frontline Limited (AFL) is engaged in providing system integration solutions comprising network design, hardware, software, Website development, and the sale and implementation of customized software products. The Company also provides information technology (IT) infrastructure management solutions, after sales services support relating to asset maintenance services for the Company's own and third-party products. Its subsidiaries include ACL Systems & Technologies Pte. Ltd., Accel Frontline FZE, Network Programs (USA), Inc. and Network Programs KK. During the fiscal year ended March 31, 2009, the Company acquired XLNC InfoTech Solutions Private Limited (XLNC), a company engaged in warra