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Abebooks Interview Questions

32 Abebooks Interview Questions
Question 1 of 32
This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
How to Answer
Most retail positions require a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.

Answer Example
"I am happy to offer a flexible schedule, and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days, after 5 PM."
Answer Example
"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."
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Question 2 of 32
Abebooks puts customer service first. How do you ensure that you always put the customers' needs first?
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How to Answer
Retail environments are competitive, and business can go down with one honest mistake. Discuss with the interviewer how you ensure that your customers receive the best service from you.

Answer Example
"I have a rule always to treat my customers how I would want treatment in a store or establishment. Customer service is vital to a company's success."
Answer Example
"I ensure that my customers' needs are met by actively listening to them and also asking the right questions. Treat others as you want to be treated. It's a good rule to live by."
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Question 3 of 32
What do you know about Abebooks? Why do you want to work for us?
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How to Answer
Display your enthusiasm for the job by assuring the interviewer you have researched the organization and the role. What did you find in your research that made you excited to work for Abebooks, Inc.?

Answer Example
"I have researched Abebooks, Inc. a great deal and am very happy with the positive reviews I came across, online. I would love to work for a company with such a great reputation."
Answer Example
"I want to work for Abebooks, Inc. because I shop here all of the time. I love your product, and your company culture seems great too."
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Question 4 of 32
At Abebooks we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?
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How to Answer
As a retail employee, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy, and keeping the needs of the company in mind as well.

Answer Example
"Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."
Answer Example
"I have some dispute resolution training from my previous retail position and fully believe that flexibility needs to be offered in extreme situations."
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Question 5 of 32
We have a strong employee honesty program in place at Abebooks to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?
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How to Answer
Loss prevention initiatives are incredibly important in the retail sector. Discuss with the interviewer how you would handle a situation surrounding employee theft.

Be sure to avoid sounding self-righteous in your answer. Be diplomatic and refer to company protocol in these situations.

Answer Example
"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."
Answer Example
"I value honesty so if I saw a co-worker stealing; I would tell my manager immediately. Do you have a process in place for reporting these types of situations?"
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