25 AXIS Bank Limited Interview Questions & Answers
Below is a list of our AXIS Bank Limited interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. What motivates you?
How to Answer
Think about that time when you were under the gun and expected to produce your best results... How did you stay motivated? Some people are motivated by encouragement and affirmations from their boss. Others are motivated by a job well-done. Here's a way to approach this question:
"I'm motivated by working with others who take pride in their work. My team at work always encourages each other and helps each other out when we're in a bind. Working in a supportive, positive environment always keeps me moving forward."
Written by Elisabeth Walter
Answer Example
"I'm motivated by working with others who take pride in their work. My team at work always encourages each other and helps each other out when we're in a bind. Working in a supportive, positive environment always keeps me moving forward."
Written by Elisabeth Walter
2. Tell me about a time when you had to deal with a difficult customer.
How to Answer
If you have dealt with angry customers before, you know that sometimes people simply need to be heard. Demonstrating patience and being willing to listen will help you resolve some of the most challenging customer situations. Here's an example for how you can answer this question:
"Whenever I speak to an angry customer, I am careful to lower my voice and listen to their needs. Sometimes they simply need to vent. I empathize by letting them know I hear what they are saying and understand. If there is anything I can do to resolve it, I act on it. Otherwise, I ask them how I can help them and do my best to meet whatever needs I can."
If you've ever dealt with a customer who made a scene, talk about how you took control over the situation by pulling them aside into your office to make sure they didn't disturb other customer transactions. You want the interviewer to be impressed with your skills, so get as detailed as you need to in order to paint a picture of how you excel in customer relations.
Written by Elisabeth Walter
Answer Example
"Whenever I speak to an angry customer, I am careful to lower my voice and listen to their needs. Sometimes they simply need to vent. I empathize by letting them know I hear what they are saying and understand. If there is anything I can do to resolve it, I act on it. Otherwise, I ask them how I can help them and do my best to meet whatever needs I can."
Written by Elisabeth Walter
3. Give me an example that demonstrates your attention to detail.
How to Answer
When you give an example in an interview, its best to keep it relevant. And when we say relevant, we mean that you give examples that relate back to the industry or role you are interviewing for. In the finance industry, attention to detail is absolutely key! In previous roles, you have most likely had to double check your work, whether it be proofing an email or going over the floors of a restaurant with one last sweep. Even if you haven't worked in this industry before, you can use examples like these to show you have an eye for detail and the integrity to take pride in your work. If you have experience handling money, talk about how you double checked the cash drawer to make sure the balance was correct or how you noticed a customer didn't pay enough and what you did to handle the situation. Stay relevant!
Written by Elisabeth Walter
4. How do you check your work for accuracy?
How to Answer
Consider giving the interviewer a list of your process for checking accuracy. Processes show you have a method for your madness. If you are scattered or disregard routine, an interviewer might assume you make mistakes simply due to your lack of organization. If you haven't put a lot of thought into your method, write down three things you do to make sure your work is accurate. Here are some suggestions:
1) Review. Proof emails, documents or retrace steps you took to create a project looking for mistakes.
2) Ask a co-worker. It always helps to have someone else look at your work to give you a second set of eyes. They might notice issues that you don't!
3) Review again. Demonstrate your precision and thoughtfulness. You can step away from your work for a couple of hours after reviewing it and review it again. This shows you are thorough and care about the quality of your work.
Written by Elisabeth Walter
5. Who is our CEO?
How to Answer
This is yet another question to check your interest in the company. Shikha Sharma is the CEO. If you can find out a couple of facts about her and the company, now might be a good time to share. Research the latest news or press releases about them. Share what you learned to show you are invested in the company!
Written by Elisabeth Walter
6. Out of all of our products, which one would you be most likely to use? Why?
How to Answer
AXIS Bank is unique in that they have designed their products to meet the needs of professional landlords. They offer transaction banking, meaning all transactions take place online. You may only be interested in personal banking, and that is just fine. Learn as much as you can about what differentiates their personal banking online from others. Their reputation is their customer service, which may be an option you know you will benefit from. They offer a comprehensive spectrum of financial products, so if you are interested in investments, find out more about what they offer. Knowledge is power! It will impress your interviewer and give you an advantage in the interviewer process!
Written by Elisabeth Walter
7. How do banks make profits?
How to Answer
Before your interview, learn a little bit about banking. One of the ways banks make profits is through lending money with an interest rate. The interests rates on deposits and loans are two of the ways they make money off of their customers. To find out more about this, talk to you local banker or research online!
Written by Elisabeth Walter
8. Tell me about your customer service experience.
How to Answer
The banking industry requires you to be an excellent communicator, detail-oriented and patient. Patience truly is the key to handling customers of all walks of life. Here is an example of how to talk about your customer service experience:
"I have been working in customer service for the past four years in the service industry at restaurants and coffee shops. I have learned to stay calm when customer issues arise and listen to customers by giving them my full attention. I am very flexible and willing to work with customers to resolve their complaints, always putting them first."
The interviewer wants to feel confident in your customer service skills. They may even ask a follow up question, requesting an example of your skills. Write down a couple of examples so that you are prepared to discuss your experience in depth.
Written by Elisabeth Walter
Answer Example
"I have been working in customer service for the past four years in the service industry at restaurants and coffee shops. I have learned to stay calm when customer issues arise and listen to customers by giving them my full attention. I am very flexible and willing to work with customers to resolve their complaints, always putting them first."
Written by Elisabeth Walter
9. In your opinion, what are the benefits of banking with AXIS?
How to Answer
Now the interviewer really wants to see if you have done your research! We strongly encourage you to review the AXIS Bank website, as well as sites like Glassdoor.com and Indeed.com to read employee reviews. For now, we'll give you a little bit of insight into the company to help you get started. First, they are a global company, which comes with its perks like a structured work environment with insurance benefits and paid time off. Second, they are a growing company. There is always room for advancement when you work for a company so large! Lastly, they are innovators in their industry. This means they are competitive, and if you check their stocks, they are on the rise! All arrows point to a bright future if you work for them. So dig up the details to find out the other positive perks of working there!
Written by Elisabeth Walter
10. Why should I hire you?
How to Answer
After all of your research and introspection, you are finally ready to tackle one of the toughest questions of all! Now is a time to make that final push to remind the interviewer that you are the best candidate for the position. You can touch on topics you brought up before, like strengths and examples of your dependability or accuracy. Here is an example:
"I am reliable, motivated and focused. I have proven that I work well with others, collaborating with teams and staying positive in times of challenge. I am flexible and a fast-learner. You can depend on me to get the job done!"
Speak with confidence! You have the qualities and experience AXIS Bank is looking for. Relax. You got this!
Written by Elisabeth Walter
Answer Example
"I am reliable, motivated and focused. I have proven that I work well with others, collaborating with teams and staying positive in times of challenge. I am flexible and a fast-learner. You can depend on me to get the job done!"
Written by Elisabeth Walter
11. Tell me about yourself.
How to Answer
Now might not be the best time to talk about your dog training skills or your side business of making jewelry. This is a time to share a few basic facts that will help the interviewer get to know you and hopefully spark their interest. Here are a few elements you can include:
1) Education
2) Interests
3) Goals
When you talk about education, share some of your accomplishments. When you talk about interests, you can share hobbies that you think the interviewer might find interesting. Talking about sports you play or how you enjoy live music are interests others can relate to. You may want to think about why you want to work in finance for for AXIS Bank and integrate that in your answer by saying, "I want to become an accountant, so working in the finance industry is a stepping stone to help me learn more about it." Stay positive and upbeat to keep the interviewer engaged!
Written by Elisabeth Walter
Answer Example
"I want to become an accountant, so working in the finance industry is a stepping stone to help me learn more about it."
Written by Elisabeth Walter
12. Tell me about your experience with internet banking.
How to Answer
A great way to learn more about AXIS Bank would be to open an account with them or another online banking company. Consider it a part of your research! You will find that you are more knowledgeable from gaining experience as a consumer. The interviewer will want to know if you had a positive or negative experience. They also will be interested in the products or services you were interested in. This question is really to gauge your interest in the industry. Take the time to learn more about things like transaction banking solutions and the products designed for professional landlords. AXIS Bank offers a broad range of services, so learn as much as you can about at least three of them to WOW your interviewer!
Written by Elisabeth Walter
13. Tell me about a time when you demonstrated that you were trustworthy.
How to Answer
Honesty is the best policy! Whether you had to fess up about a mistake you made or you simply were asked your opinion, being honest instills trust from the ones around you. A good example that relates to the banking and finance industries would be if you were trusted with a responsibility of great value. It could be handling money or it could be following a procedure that requires precision and accuracy. Give an example from your experience! Show that you can be trusted in any situation with any amount of responsibility.
Written by Elisabeth Walter
14. What actions have you taken in the last month to improve yourself?
How to Answer
When an interviewer asks about self-improvement, it shows they seek to hire someone who takes initiative and wants to grow. Here's a sample response:
"I have been reading Dave Ramsey to help me improve my personal finances. So far I have learned ways to be more intentional with my spending and investing. I want to be responsible and make wise choices so that I can retire without the stress of finances hanging over me."
This example relates specifically to the finance industry, which would score you extra points in an interview! Rather than talking about Eckhart Tolle and your journey to enlightenment, think about a goal you are working on that relates directly to the field in which you are applying. Focus less on any weakness you want to improve, and more so on the steps or actions you are taking to improve.
Written by Elisabeth Walter
Answer Example
"I have been reading Dave Ramsey to help me improve my personal finances. So far I have learned ways to be more intentional with my spending and investing. I want to be responsible and make wise choices so that I can retire without the stress of finances hanging over me."
Written by Elisabeth Walter
15. Give me an example of when you worked under pressure and stress.
How to Answer
You can use an example from work or your education to address this question. The interviewer is most interested to your response to the pressure rather than the conditions. It's kind of like when you're talking about problems you solved; always better to not focus so much on the actual problem. Here's an example of how to answer this:
"When I was working as an administrator at a busy law office, I had to deal with some very stressed clients. There was one case that was highly sensitive and required me to pay extra attention to detail. I had limited time to prepare the paperwork, but I was still able to support the lawyer and the client by staying calm and carefully providing everything they needed. I set goals daily in order to meet the deadline."
Any situation can be stressful when its crunch-time and you have clients breathing down your neck. Think of a time where you produced your best work under pressure. You got this!
Written by Elisabeth Walter
Answer Example
"When I was working as an administrator at a busy law office, I had to deal with some very stressed clients. There was one case that was highly sensitive and required me to pay extra attention to detail. I had limited time to prepare the paperwork, but I was still able to support the lawyer and the client by staying calm and carefully providing everything they needed. I set goals daily in order to meet the deadline."
Written by Elisabeth Walter
16. Do you have cash handling experience?
How to Answer
If you have experience with cash handling, give an example. If you do not, that is A-OK! Some skills are trainable, and working with money is one of them. In banking, this experience is extremely valuable, but there are ways around it. If you don't have money handling experience, talk about your attention to detail and that you are good with numbers. Talk about why you are interested in gaining such experience and how it will be helpful to your career.
Written by Elisabeth Walter
17. Why are you interested in this position?
How to Answer
This is an opportunity to talk about what you know about the role that interests you. If you are looking forward to taking on a new challenge, talk about it and share why you're excited about it. The interviewer wants you to be feeling positive about the role, so make sure can express your excitement into words. Familiarize yourself with the role enough to be able to share one or two things about it that motivated you to apply. For example, you can talk about how you are interested in corporate banking and you are excited to work for a competitor in the online banking industry that offers a broad spectrum of financial investment products. Do your research so that you can talk the talk! The more you know about the company, industry and the position, the greater advantage you have as an applicant!
Written by Elisabeth Walter
18. What can you do for us that other candidates can't?
How to Answer
The interviewer is really asking, "What makes you stand out?" Think of your top three greatest strengths. Maybe you are positive regardless of the circumstances and can cheer others up when they are having a bad day. Or maybe you are an expert at handling conflict, within a team or with customers. Write down a few examples how your strengths to help them sink in. This will also give you more to share at your interview, making your strengths more tangible to the interviewer.
Written by Elisabeth Walter
19. What negative thing would your last boss say about you?
How to Answer
How on earth could your boss have anything negative to say about you? You are the perfect example of a high quality employee! Unfortunately, none of us are perfect, and even the best workers have weaknesses. Think about one of the areas you have been working to improve that your last boss pointed out to you. Sometimes negative feedback can be a good thing! Maybe your emails had typos that could easily be fixed if you double checked your work. Perhaps you are such a yes person that you took on too much and couldn't manage your workload. Whatever the case, be sure to talk about how you used the criticism constructively. Think about how you grew and improved!
Written by Elisabeth Walter
20. Have you ever had to fire anyone? How did that go?
How to Answer
Dealing with a difficult employee is never easy. You may have put them on a performance plan, coached them and continued to invest in their success, but the employee ceases to meet your expectations or show signs of improvement. Talk about the actions you took up until the point of having to let go of the employee. The interviewer wants to feel confident that you can handle difficult employees. Explain the process, dealing with the paperwork and taking time to listen to the employee. Show your flexibility and willingness to work with the person before letting them go. In some scenarios, employees exhibit intolerable behaviors, so be sure to explain the issue clearly. Demonstrate that you can be trusted with the responsibilities of a manager through your ability to handle conflict with an employee.
Written by Elisabeth Walter
21. Have you ever been asked to leave a position?
How to Answer
Tricky question! Sometimes you just need to be honest and direct. If you were asked to leave a position, talk about what you learned from the experience.
Written by Elisabeth Walter
Answer Example
"My first job was working at a bakery and I needed to be there at 5 AM every morning. I was not a morning person, so I was habitually late. My manager let me go because I simply couldn't make it on time. I learned that I need to be realistic about my weaknesses and take initiative to improve. Since then, I have learned to set multiple alarms and I have proven my ability to arrive on time. In my most recent job, I have arrived 15 minutes early just to be on the safe side. I always check the weather and traffic in the morning to plan out my route to work."
Written by Elisabeth Walter
22. What challenges do you anticipate in this new role?
How to Answer
Every new role will give you the opportunity to learn new skills and overcome challenges you haven't faced before. Whether you are applying for a customer-facing role, accounting or a software engineering role, identify a couple of responsibilities where you anticipate a little bit of a learning curve. It's okay to not know everything! It's also better for you to admit it from the beginning than to come of up with some sort of vague statement to try to prove you are experienced in something you are not. Interviewers will see right through it! Be honest about the challenges and be brave enough to ask questions. Do a little research before the interview on any task, software or system you are unfamiliar with.
Written by Elisabeth Walter
23. What is the toughest problem you have faced? How did you overcome it?
How to Answer
Stay relevant. Rescuing a kitten out of a tree is a noble feat, but has very little to do with the types of problems you may encounter in the workplace (other than your patience and creativity). Working in a banking environment, you may have technical issues and customer complaints that are difficult to resolve. If you haven't worked in this environment before, think of a time you worked on a project at school or another environment dealing with a tough personality. Think of a conflict that you handled where you showed off your ability to communicate and be patient. Maybe one of your team members wasn't pulling their weight in a group project, so you had to take on more responsibility or even confront them. Demonstrate your professional, calm approach, focusing less on the problem and more on your capability to overcome adversity.
Written by Elisabeth Walter
24. Why do you want to work for AXIS Bank?
How to Answer
Do your research! AXIS Bank Limited wants individuals who care about their customer's experience and take pride in their work. Communication skills and problem solving skills will take you far! However, this question is not simply focused on your strengths. The interviewer wants to hear about what you like about AXIS Bank. They want to know that you are impressed with their rising stock values and the opportunity for advancement within the company as they are rapidly growing. If you don't know much about the company, visit their website and also research what other people are saying about them. Glassdoor.com is an excellent resource to see how employees rate their experience. Find out two to three positive attributes of the company and then share one of your strengths that you think will make you an asset to the company.
Written by Elisabeth Walter
25. Which boss or professor in the past have you admired the most and why?
How to Answer
The interviewer wants you to identify leadership qualities to see what you are looking for in a manager or boss. Here is a short list we came up with that might help jog your memory:
1) Honest
2) Good communicator
3) Good listener
4) Committed
5) Positive
Your favorite boss may not have embodied all of these qualities, but they most likely were enjoyable to be around and challenged you in some way. Give an example of something they did that impressed you, like giving you positive feedback and encouraging you when you were struggling to meet a sales goal.
Written by Elisabeth Walter