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Top 30 AGS Health Interview Questions
Question 1 of 31
Patient care requires a strong amount of compassion. Do you consider yourself a compassionate person?
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List of AGS Health Interview Questions
  1. Patient care requires a strong amount of compassion. Do you consider yourself a compassionate person?
  2. At AGS Health we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?
  3. In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?
  4. Tell me about your healthcare related education and training.
  5. At AGS Health we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?
  6. What is your patient care philosophy?
  7. In order to work for AGS Health, you must be able to pass a full criminal background check. Do you consent to a full background check?
  8. Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?
  9. If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?
  10. It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?
  11. Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?
  12. At AGS Health we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?
  13. AGS Health seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
  14. When have you shown a willingness to learn a new method or new approach to solving a problem?
  15. How would you describe your personality?
  16. AGS Health has a diverse workforce. When have you worked amongst a diverse group of people?
  17. Do you prefer to work in a team based position or individually?
  18. AGS Health supports a healthy work/life balance for all employees. How do you balance life and work?
  19. Tell me about yourself.
  20. What part of your healthcare career brings you the most stress?
  21. If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
  22. If AGS Health hired you today, what would you accomplish first?
  23. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
  24. With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?
  25. What type of work environment do you dislike working in?
  26. In your opinion, what makes you a great problem solver?
  27. Rate your problem solving skills from 1-10. How do you justify your rating?
  28. What is your greatest weakness?
  29. Why do you think you will be successful in this role with AGS Health?
  30. Do you think it is possible to be a good team member, yet disagree with the leader?
  31. AGS Health was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?
Professional answers by:
Contributing Author
Rachelle Enns
Recruiter
 
AGS Health Information
AGS Health is an analytics driven, technology enabled Revenue Cycle Management (RCM) company providing services to leading healthcare providers across the US. Their management team has an outstanding entrepreneurial track record of over 13 years and we have over 1700 RCM specialists based out of our offices across the US and India. At AGS Health, they combine the best analytical minds, deep healthcare knowledge and smart technology to create tangible, positive impact on cash-flows.
Source: agshealth.com/aboutus.html
AGS Health User Submitted Interview Answers
Question 1 of 31
Patient care requires a strong amount of compassion. Do you consider yourself a compassionate person?
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Question 2 of 31
At AGS Health we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?
Professional answers
I know this career can take a toll on personal life, and I understand that while it can be more-or-less sustainable, it's more than just a job for me. So far, I have dedicated my entire adult life to this career. I have shadowed numerous professionals and have worked multiple clinics. I know, this is the right career for me.
This career is not just something I want to do 8-5 to get by, it's something I want to BE. I want to be someone who dedicates themselves to a craft. I chose healthcare because it's never done. It's constantly evolving. I think the human body is fascinating, and I think that society is only healthy, when it cares for its wounded. Everyone does something with their life. This is what I want to do with mine.
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Question 3 of 31
In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?
Professional answer
This is a great question. I think the right answer is, 'of course, but not for long'! We've all had those really tough cases. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. Its professional to take a few minutes after an encounter like that and let those emotions come and go. I cope with these emotions by telling myself that it's not my story, its the patient's story. I think it's okay to be moved by someone else's experience, but I don't need to make it mine. I need to help them write their own response.
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Question 4 of 31
Tell me about your healthcare related education and training.
Professional answer
I did my undergraduate in chemistry and medical school at the University of XXX. I really loved surgery so my electives were in general surgery, trauma epidemiology, and orthopedics. I'm happy to be moving on to more responsibility as a resident. I have had some amazing mentors, and I found that I could perform with a number of different teaching styles.
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Question 5 of 31
At AGS Health we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?
Professional answers
Relationships are the core of every business. I have 12 years of successful customer service experience and I look forward to bringing that expertise to you and your clients at AGS Health.
I think you are saying that you value long-term relationships. This is a big plus for me and it's one of the reasons I chose medicine. I like taking the sustainable approach and working in an industry where genuine care is valued. Healthcare is not a place for gimmicks because health is precious and irreplaceable. In the past, I've had a lot of success by focusing on building a reputation for consistency and followup. What you describe is a good fit for me, these skills are valued by reputable vendors and I'd like to represent a company that wants to create long-term sustainable partnerships.
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Question 6 of 31
What is your patient care philosophy?
Professional answer
Well, I guess I have three! One for the clinic, one for me, and one for the patient. First, I work in a system, and I respect that. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. Second, I want to be the best at what I do. Obviously, this is an ideal, and I'm rational about what I can do to meet it, but I feel like every day I learn something, and that's because I choose to get better. Last, I adapt to the individual. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. Some patients need more explaining, some want less, some need boundaries. I have trained myself to adapt my communication style, so a patient gets what they need.
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Question 7 of 31
In order to work for AGS Health, you must be able to pass a full criminal background check. Do you consent to a full background check?
Professional answer
No problem. I understand that it’s part of the job. But I want to be up-front, I have done a full background check before for a previous job and there is a possibility you will see a charge for possession of marijuana in the check. It was several years ago and it’s no longer an issue for me because I've made significant changes in my life to pursue this career. But I don't want you to be surprised by the information. I'm happy to answer any questions about it now if you think it's relevant.
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Question 8 of 31
Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?
Professional answer
[Smile] I'm a bit of a nerd actually. I carry around a notebook and write down important facts if I think there is a chance I will forget them. But this is usually just for transitions. I mean every clinic I've ever worked in has its own way of communicating and recording facts so I put time and attention into using the system the people around me are using. That way its easier to transition care and the patient has all their info in the same place. My notebook saves me when I'm really busy, but I try to be efficient and put info directly into the [group record/EMR/chart] when I can.
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Question 9 of 31
If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?
Professional answer
Well I'm really interested in research. I don't know if I want to do it full time, but one of the things that attracted me to working with AGS Health was that I heard you had ongoing community-based research collaborations. I'd be curious to hear if the [clinic/hospital/program] had any needs in this area. Is this something junior staff can be involved in?
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Question 10 of 31
It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?
Professional answer
Yeah, unfortunately, I'm not Mother Theresa. I have to admit I used to get frustrated by this. Then I realized that my chosen career was helping people at exactly the point they were least capable of censoring themselves or giving back. So I stopped needing thanks from my patients. It's not like I don't need positive reinforcement, everyone does. But I made a point to find it in other places instead of expecting it from my patients. Nowadays I make an effort to expressly thank the people I work with when they do a good job. I focus on being grateful to be allowed to see really private, raw, emotional parts of peoples lives. And I make work-related goals I can achieve for satisfaction.
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Question 11 of 31
Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?
Professional answer
Yes. I used to do this at my old job, I was responsible for [maintaining supplies on the general surgery ward for five years]. When I first started in healthcare I think I didn’t appreciate administrative duties. But then I worked with this really talented manager named Carrie. She had no ego, and was great at working behind the scenes and making other people function more efficiently without being noticed. I wanted to be the same and I'm proud of my administrative skills.
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Question 12 of 31
At AGS Health we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?
Professional answer
This is one of the things that attracted me to this position. It seemed like you wanted your employees to develop and I'm motivated to learn. I'm looking for a long-term fit and I want to stay in the area. In 3-5 years I'd like to be really grounded in the clinic, learn about this site, your patient base and get certifications that would help the unit advance. Personally, I'd like to get involved in some of the local volunteer organizations. I speak Spanish and I have an interest in urban outreach so it would be nice to do something formal in that context, health-education or fundraising.
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Question 13 of 31
AGS Health seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
Professional answer
I was working in a clinic where a lot of the population was Aboriginal. There was a scheduling problem, a lot of the patients didn't show up for appointments when expected and the staff wanted to start double-booking Aboriginal patients. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a kind of festive communal waiting room. They explained it was more culturally appropriate. So we did that twice a week and it completely solved our scheduling problem. I think this is a good example of problem-solving because we asked ourselves 'What DOES work in this population?' instead of getting upset or judgemental. That always works for me.
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Question 14 of 31
When have you shown a willingness to learn a new method or new approach to solving a problem?
Professional answer
Well it's so funny, they say people in medicine are 'lifelong learners'. But on top of that, we're in this digital revolution and everyone has to learn new software all the time. I'm finally getting old enough to realize that its difficult to be constantly adapting. I think my 75-year-old aunt telling me how to use my iPhone helped me appreciate that it's all about humility. Not WHO is teaching you, but if you are willing to learn. In the medical context, I just took an updated CPR course and it went from the 2:15 compressions to continuous compressions and I was like 'What?' Then I just thought. 'Okay, that's how it's going to be. Thanks for letting me know.' I guess I want to be a teachable person, it makes me a better care provider.
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Question 15 of 31
How would you describe your personality?
Professional answer
I'm loyal. Genuinely easy-going, probably from all the international travel in my 20s. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. I can be funny, but my sense of humor is pretty dry so people don't always know that about me when they first meet me. And I know everyone says hard-working, but I really am hard-working. I think it's my Greek aunt, she taught me that a work ethic was something to be proud of. Oh and I love knitting!
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Question 16 of 31
AGS Health has a diverse workforce. When have you worked amongst a diverse group of people?
Professional answer
So glad you said that. I love diversity. I grew up in a fairly homogenous town in Montana. When I hit my 20's it was so important to me to learn about other cultures. I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. But I think the real place I learned about diversity was at home. I did a graduate program in disadvantaged populations with a really diverse group of people, all ages, gender-orientation, and ethnicities. I had to confront a lot of my own stereotypes and I learned that diversity is not about never having biases, it's about openly negotiating your biases with affection. Now I'm happy to be part of a melting pot.
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Question 17 of 31
Do you prefer to work in a team based position or individually?
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Question 18 of 31
AGS Health supports a healthy work/life balance for all employees. How do you balance life and work?
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Question 19 of 31
Tell me about yourself.
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Question 20 of 31
What part of your healthcare career brings you the most stress?
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Question 21 of 31
If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
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Question 22 of 31
If AGS Health hired you today, what would you accomplish first?
Professional answer
Approach: Delicate question, you need to show respect for the onboarding process, then give a moderately ambitious project that you could actually execute. This is what they call your value prop in marketing. "Hire me because I'll do X." But remember this is your campaign promise, if hired, it will likely be your first target to hit and depending on the environment could make or break you. Lots of my jobs have wanted me to propose something, hired me because of what I pitched, and never once considered actually letting me do it. So the best approach is to give a good analysis of their needs and your skills.
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Question 23 of 31
Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
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Question 24 of 31
With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?
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Question 25 of 31
What type of work environment do you dislike working in?
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Question 26 of 31
In your opinion, what makes you a great problem solver?
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Question 27 of 31
Rate your problem solving skills from 1-10. How do you justify your rating?
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Question 28 of 31
What is your greatest weakness?
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Question 29 of 31
Why do you think you will be successful in this role with AGS Health?
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Question 30 of 31
Do you think it is possible to be a good team member, yet disagree with the leader?
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Question 31 of 31
AGS Health was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?
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