27 ACI Worldwide Interview Questions & Answers
Below is a list of our ACI Worldwide, Inc. interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. Discuss a couple of software sales techniques. Which sales technique do you think is most effective for ACI Worldwide, and why?
How to Answer
The interviewer would like to see that you have researched ACI Worldwide, putting some thought into the most significant selling features of their products and services. When it comes to software sales closing techniques, you could:
- Offer a short trial for free
- Have a great email marketing campaign showing off the features of your software
- Give product or software demos, but keep the short
- Sell pre-paid annual memberships
Perhaps you have some ideas of your own! Discuss which selling options you think would be the best fit for what ACI Worldwide is offering. Be ready to support your answer with facts.
Written by Rachelle Enns on December 13th, 2019
1st Answer Example
"I recently read that free trial offers can increase conversions by up to 25% and, because, ACI Worldwide has a straightforward product, I believe it would be very effective to allow people to try it for free for 14 days. The prospective customer would quickly see that it's simple to navigate and incredibly helpful."
Written by Rachelle Enns on December 13th, 2019
2nd Answer Example
"Since there are so many customizable features that come with your product, I feel that the best sales technique would be a free 30-minute demo, followed up with a short trial period. I think it would be important for prospective customers to see the product in action, and how it would work for them, specifically."
2. At ACI Worldwide, we rely on a full team effort to deliver top quality products to our customers. Tell me about a time that you worked well as part of a team. Are you comfortable in a similar role here?
How to Answer
While this potential role with ACI Worldwide will require your to be an independent worker that can think on your feet, you will also need to work as part of a larger team that is working toward one common goal. Because of this fact, your interviewer will want to hear that you thrive in an environment where you work with team members from other disciplines than you are trained in. In your example, stress to your interviewer that you have excellent communication skills and that you fully understand that every person on a team plays a vital role in the organization's success.
Written by Ryan Brunner on December 13th, 2019
1st Answer Example
"Throughout my career, I've always enjoyed working as part of a larger team on the job and this personal enjoyment started with my love of and participation in team sports like baseball and basketball. Growing up playing sports, I learned that each team member brought a unique skill set that could help us achieve our goals. Through a great coaching staff that knew how to make these individual skills shine, this same philosophy holds true for a team that is looking to design a new software system. I know that my skills as an engineer are just part of the final product and I work very well with designers, architects, analysts and sales to help build the greatest system possible."
Written by Ryan Brunner on December 13th, 2019
2nd Answer Example
"I am a people person by nature and my current role has me working very closely with our engineering and design staff on writing technical manuals for our products. While I certainly can handle long days at my computer in solitude, my desire to work hand in hand with others really sets me apart from my peers in this field. I have excellent verbal, listening and written communication skills that, if hired here at ACI Worldwide, your entire team would appreciate from my first day on the job."
3. What is one thing that really tests your patience when dealing with your coworkers?
How to Answer
While on the surface this question may seem like your interviewer is trying to get you to talk negatively about a situation, it is really more of a test to see what can potentially drive you crazy on the job in a team atmosphere and how you handle those situations. In your answer, be honest about your pet peeves when it comes to coworkers and do so in a positive light. Then, expand on your answer by talking about how you handle those situations.
"As a person that values diversity and differences of opinion in the workplace, there aren't many things that grind my personal gears when it comes to my colleagues. The only real true test of my patience is a coworker that doesn't pull their weight in a team effort. When I've been in this situation in the past, I first seek to learn if the issue is a lack of training or knowledge. If it is, I take the necessary steps to help my colleague get on track. But if I find that it is due to a lack of effort, I talk to the person immediately in a professional manner. The sum is only as good as the effort of all of its parts and a team efforts requires everyone's maximum effort."
Written by Ryan Brunner on December 13th, 2019
1st Answer Example
"As a person that values diversity and differences of opinion in the workplace, there aren't many things that grind my personal gears when it comes to my colleagues. The only real true test of my patience is a coworker that doesn't pull their weight in a team effort. When I've been in this situation in the past, I first seek to learn if the issue is a lack of training or knowledge. If it is, I take the necessary steps to help my colleague get on track. But if I find that it is due to a lack of effort, I talk to the person immediately in a professional manner. The sum is only as good as the effort of all of its parts and a team efforts requires everyone's maximum effort."
Written by Ryan Brunner on December 13th, 2019
2nd Answer Example
"Having been raised in a rural farm setting, I have always been a stickler for being on time and holding meetings to set lengths of time. While watching people show up late for meetings has bothered me internally because of how I am wired, I don't let it bother me on the exterior. We are all very busy in our lines of work and showing up a few minutes late is only normal from time to time."
4. In Java, why shouldn't you use strings to store a password?
How to Answer
While this may seem like a rudimentary question regarding your knowledge of Java, your interviewer is looking to ideally hear that you understand the principle differences between string and character arrays. Asking about the storage of passwords within a system gives you the opportunity here to point out the differences between the two. In the end, while explaining the differences, be sure to tie it back to the original question on why strings shouldn't be used to store passwords.
Written by Ryan Brunner on December 13th, 2019
1st Answer Example
"To store a password, character array is the obvious best choice because character arrays are mutable. If a string was utilized to store passwords, a definite security risk would be present to anyone that would have access to the memory dump from the system."
Written by Ryan Brunner on December 13th, 2019
2nd Answer Example
"This question simply boils down to a string being immutable. Because strings are a sequence of characters represented as a single data type, the system requires garbage creation to fully get rid of it out of memory. In my time designing software, I have used Char array and its mutable features to store passwords for the security of our end users "
5. In Oracle, do you understand what a join is and what the various types of joins are?
How to Answer
As a software developer that utilizes Oracle databases, your interview will expect that you have a strong working knowledge of concepts within oracle. One such concept is joins. Let your interviewer know that you understand that join is used to combine columns from multiple tables based on values within the columns to allow you to query data from those multiple tables. Then, explain what you know about left, right, inner, full outer and cross joins.
Written by Ryan Brunner on December 13th, 2019
1st Answer Example
"Having worked with Oracle for the past five years, I have a strong experience in using join to query data from multiple tables within the system. I have written queries utilizing left and right join, but the majority of my work in my current role utilizes inner join. This query looks to select data that is common in multiple tables and has been extremely useful in healthcare related software."
Written by Ryan Brunner on December 13th, 2019
2nd Answer Example
"I do fully understand the join process in Oracle and have experience working with all of the types of joins that are possible in querying in the system. I've recently become very familiar with the cartesian cross join that basically joins all rows from multiple tables. In recently helping develop a program for the auto sales industry, I created a grid in Oracle that populated all of the common specs of makes and models of vehicles and the cross join made this much easier."
6. If hired for this position at ACI Worldwide, what leadership skills would you bring to our team?
How to Answer
While this position at ACI Worldwide may not hold the title of manager, supervisor or director, the organization firmly believes that employees that demonstrate key leadership qualities are better set for future career success. Aside from that, leadership skills help you work better as part of a larger team and with potential customers as well. Prior to your interview, think about one or two leadership qualities that you possess and talk in detail about how you've exemplified those qualities in the past.
Written by Ryan Brunner on December 13th, 2019
1st Answer Example
"I would say that my credibility is my best leadership skill. My openness and honesty suits me well when working among a team of individuals and this helps them gain trust in following my lead when working on projects. Another skill I would bring here to ACI Worldwide would be my ability to lead by example. I'm not afraid to take a risk in seeking innovation and I've been commended for this trait many times by my current manager."
Written by Ryan Brunner on December 13th, 2019
2nd Answer Example
"If you were to offer this position to me, you'd quickly find that my positive attitude is an inspiration to those that I work closely with. In my current job, we work under the constant stress of tight deadlines and my positivity can be infectious to help others maintain their focus when negativity can easily take over in most situations. I would say that my other strong suit as a natural leader is my ability to be fluid on a day to day basis. Sometimes our world can be monotonous and when change comes, most resist that change. For me, change is a chance to break the current mold and grow as an employee."
7. The software we develop here at ACI Worldwide requires you to have working knowledge of both privileges and roles within Oracle. Can you talk about your knowledge and experience of both within Oracle?
How to Answer
On the development end of software, your role at ACI Worldwide will require you to have knowledge of the differences between user privilege and role. Your role will put you working with end users on the two roles and explaining your knowledge of the two will be important to your interviewer. Give a basic understanding that privilege relates to the right to execute SQL statements and another user's objects as defined by Oracle. Then talk about roles being created by administrators to grant privileges to their users.
Written by Ryan Brunner on December 13th, 2019
1st Answer Example
"In my current role, I have great working knowledge of both role and privilege within Oracle as I work with the system administrators of our end users very closely. I work with them on using the grant and revoke commands to define the roles or their users and grant permissions within their system. To do this, I have to gain strong knowledge on the different people that are allowed access to the system and what they will be doing with their access."
Written by Ryan Brunner on December 13th, 2019
2nd Answer Example
"As you can see from my resume, it has been a few years since I've worked directly with Oracle but I do have great working knowledge of the system. To best explain my knowledge, privileges control the ability to run SQL statements with the database and my role has been to outline those privileges for our end users. Then, roles group together different privileges for each end user. In my past work, I'm most familiar with creating the different roles within the system and then working with key decision makes with our end users to grant the privileges to the roles we defined."
8. What data cleaning methods are you familiar with and comfortable using if hired for this role at ACI Worldwide?
How to Answer
To improve data quality and increase overall productivity of a system, ACI Worldwide relies on their data analysts to use data cleansing methods to ensure quality data exists in their software. Be open and honest with the ways that you've helped ensure quality and accurate data in the systems that you've worked with while also showing that you have an open mind to learning and utilizing more methods if hired for this position.
Written by Ryan Brunner on December 13th, 2019
1st Answer Example
"In my current work, I use a very methodical fashion in cleaning data for finished systems. My first step is to remove duplicate and irrelevant observations within the data. Then I scan the data to remove extra spaces, convert numbers stored as text into numbers and remove duplicate data. These steps help ensure clean and accurate data and I never overlook them. If hired for this position, what methods does the current data analyst team her at ACI Worldwide utilize?"
Written by Ryan Brunner on December 13th, 2019
2nd Answer Example
"I am familiar with many methods used in the cleansing of data. The initial monitoring of errors within a system is very important to identifying where errors occur and give insight into how to fix corrupt data. I have utilized the tools within Domo software to validate data accuracy and scrub for duplicate data in my processes as well. Being very proficient in data analysis, I'm very open to learning new methods as well if hired for this position."
9. In a technical support role here at ACI Worldwide, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.
How to Answer
While your interviewer will be able to get great insight into your technical expertise during your interviewer, this one question will allow you the opportunity to describe how you will bring solid interpersonal skills to the role. Your interview knows that customers will rely on you to provide quick and sensible support for their needs, but the expectation to do that in a pleasing manner is of utmost importance. Talk from a high level about your feelings on why providing great service is important and give an example or two of ways that you have done that in the past.
Written by Ryan Brunner on December 13th, 2019
1st Answer Example
"To me, my job duties aren't fully satisfied if an end user leaves our conversation without a smile on their face. While any technical support specialist can handle the customer aspect of the job, few have the people skills to do so pleasantly for their customers. In any interaction that I have with a customer, I talk in a calm and boosting manner. If they are upset or mad about a situation, I reflectively listen and never place any blame back on them. By taking this approach, my customer surveys in my current position have been excellent for the three years I've held that role."
Written by Ryan Brunner on December 13th, 2019
2nd Answer Example
"If hired for this role here at ACI Worldwide, you'll quickly find that my mantra in working with customers is speed with a smile. To do this, I need to be resourceful in providing them with an answer or triaging them to the correct person. I need to be knowledgeable in our product base to give them answers with confidence. And last, but not least, I need to be positive in all interactions with them."
10. If hired here at ACI Worldwide, what do you feel would be the biggest hurdle for you to overcome from the start?
How to Answer
The key to answering this question with confidence starts with understanding that you are interviewing with ACI Worldwide because your interviewer feels that you are a strong candidate for this position. What your interviewer is focusing on with this question is how they could be of most help to you if hired for the job. So, take the time prior to your interview to think about an aspect of the position that would be the most difficult for you to overcome to be up and running at full speed and then take time to explain how you would plan to overcome that hurdle if hired. This structured answer will tell your interviewer that you have put thought to your potential shortcoming with a plan of action.
Written by Ryan Brunner on December 13th, 2019
1st Answer Example
"As you can see from my resume, I don't have any direct working experience with the financial industry and I would see that as my largest learning opportunity if offered this position. Like I did with my current job in the healthcare industry, I would take the time to learn the basics of the industry that would help me design the most intuitive user interfaces in the products here at ACI Worldwide."
Written by Ryan Brunner on December 13th, 2019
2nd Answer Example
"Being a team player by nature, I've always considered my first challenge at any new company to be the task of getting to know my colleagues, their work preferences and their work styles. In the same breath, I want them to know who I am and how I best work as part of a team with them. To accomplish this, I would take the initiative to set one on one meetings with individuals that I didn't get to touch base with during my orientation process to get to know them better."
11. Beyond revenue, how do ACI Worldwide's products benefit our clients?
How to Answer
An excellent software product can positively affect a business in a multitude of ways. From organization to client relationships, increasing leads, offering better data collection and, and information management. The interviewer wants to see that you have spent the time getting to know the features and benefits of their software before your interview. Discuss the ways that ACI Worldwide's offering can benefit potential customers far beyond revenue.
Written by Rachelle Enns on December 13th, 2019
1st Answer Example
"I fully understand that, although revenue is a significant driver, it is not everything to companies when they are deciding on their software products. Additional benefits to ACI Worldwide's software, from my research, include better organization of data so that information can be leveraged in areas of product development, market research, smarter hiring decisions, and more."
Written by Rachelle Enns on December 13th, 2019
2nd Answer Example
"From what I see, there are a plethora of benefits to ACI Worldwide's products. When a company embraces organization, has access to insightful analytics and a full support team, they can make business decisions that improve not only profits but also employee morale, customer feedback, or research and development."
12. In SQL, how do you explain the differences between clustered and non-clustered indexes? Can you name a time that you used each?
How to Answer
ACI Worldwide uses indexes to improve query performances within their software and for this question, your interviewer is looking to hear that you have a basic understanding of both clustered and non-clustered indexes. Explain the differences between the two types of indexes and be sure you can either speak to relevant times that you've used each or when would be the appropriate application to use each.
Written by Ryan Brunner on December 13th, 2019
1st Answer Example
"In the simplest of terms, a clustered index order records in a table the way that they are physically stored. There can only be one clustered index per table. Non-clustered indexes do not store data to match the physical order that it is stored. Rather, it can hold up to 249 indexes per table. Both types come with their own benefits over the other. In my experience, clustered indexes are suited best for programs that use primary key as an identity integer column. On the other hand, non-clustered make the most sense for programs that need JOIN and WHERE clauses within them."
Written by Ryan Brunner on December 13th, 2019
2nd Answer Example
"In my experience, clustered indexes are faster to read but very slow when it comes to update data within. Non-clustered indexes are just the opposite in that they are slower to read but much fast to insert new data into them. In my current role, I mostly use clustered indexes when large numbers of rows need to be retreived and when insert operations are important. Most other times, I will use non-clustered as the standard."
13. What do you know about our products and how do you think you'll be able to handle a support role surrounding them?
How to Answer
This question allows your interviewer to gain insight into both your interest in this position and the skills that you will be able to bring to the table. To show your interest, be sure to do as much research on ACI Worldwide as possible and get to know their products. Ensuring that you know the job description from front to back is important as well. Then, talk about how you feel that your skills will apply to working with end users that are contacting about the software.
Written by Ryan Brunner on December 13th, 2019
1st Answer Example
"One of the main things that is attracting me to a position with ACI Worldwide will be the new opportunity to work solely with cloud based software. With my current experience in supporting server and data storage issues, I am confident in my ability to support the services here based on that experience."
Written by Ryan Brunner on December 13th, 2019
2nd Answer Example
"Upon reading the job description for technical application support, it was easy for me to see that my skills were a perfect match for the position. It sounds like you are looking for an expert that can provide support on GlobalLink applications and has exceptional experience across many different scripting languages. As you can see from my resume, I have experience using Perl and Python and I feel like these experiences would help make a smooth transition for me into this role. On top of that, my cloud based experience would translate nicely to this role here at ACI Worldwide as well."
14. What do you feel are the primary features and benefits of the Java programming language?
How to Answer
As a company that utilizes Java, ACI Worldwide and your interviewer want to make sure that you have an understanding of the Java programming language and they do so by asking this question. Obviously a language packed with unique features, talk about the features that you can speak the most knowledgeably about and tie your direct experience to.
Written by Ryan Brunner on December 13th, 2019
Answer Example
"When I started working with Java three years ago, the first huge benefit was the fact that the Java syntax was based on C++. At that time, I had a great working knowledge of C++ and my transition to Java was absolutely seamless. The other amazing feature that I've come to appreciate with Java is how robust the memory management is in exception handling and automatic garbage collection."
Written by Ryan Brunner on December 13th, 2019
15. What SDLC models are you familiar in working with?
How to Answer
As a software engineer, you are very familiar with the software development life cycle. For this question, your interviewer is looking to hear what models you have worked on in the past. While there isn't necessarily a right or wrong answer to this question, try to show your flexibility to working with different SDLC models by bringing up your past experiences. Then, show you have knowledge of different models like the waterfall model or agile model. It is also a good idea to use this question as an opportunity for you to learn more about ACI Worldwide by asking your interviewer which model they work off of.
Written by Ryan Brunner on December 13th, 2019
1st Answer Example
"During my training in software engineering and in my early career, the waterfall model was the standard. In this model, each phase of the development process happens in a set order and projects using this model are easily managed. But over time, as the development projects that I have led have become more complicated and intricate, I have implemented the spiral model. This model has allowed the ability of end users to give feedback early on and often during development and helps to build a more customized product to our customers."
Written by Ryan Brunner on December 13th, 2019
2nd Answer Example
"In my current position with XYZ Company, my department utilizes the agile model in development life cycle. Since our products are so tailored to the needs of our customers, we get a working product very early on in the process and then I work hand in hand with customers to fine tune the software moving forward. It is a very effective model that has built a great reputation for our software among customers. I also have familiarity working with the iterative model and it has similar advantages to the agile model. If I were hired here at ACI Worldwide, can you expand on what models you use here in your software development life cycle?"
16. Would you say that you are a goal oriented on the job? What would I be able to do as your manager to help you achieve your goals if hired here at ACI Worldwide?
How to Answer
At the heart of this question lies your interviewers desire to see what motivates you as a potential employee at ACI Worldwide. Make it clear to your interviewer that you certainly are motivated by on the job goals and do this by using an example of a time where you were motivated by and achieved a goal. Then, think deeply about the type of manager that you like to work for in terms of goal setting and helping our achieve your goals. Let your interviewer know what type of management styles you appreciate the most while being open to any style.
Written by Ryan Brunner on December 13th, 2019
1st Answer Example
"I would definitely say that I am goal oriented on the job in wanting to contribute any way that I can to the overall benefit of the organization. In my current organization, our leadership focuses on overall sales numbers at the end of the year. To help achieve these goals, our department creates our own goals to help achieve the sales numbers needed to succeed. Last year, one of those goals was to be as creative as possible in our user experience design processes. With the launch of an exciting new app midyear, sales numbers skyrocketed and our department was instrumental in that. For me, it was important that we determined our goals as a team with the final stamp of approval from our manager. While this style of management really helped motivate me, I can thrive under any management style as long as expectations and goals for my work are clearly set."
Written by Ryan Brunner on December 13th, 2019
2nd Answer Example
"For me, my day to day work is much more meaningful when I have goals to work for. In my current role, we have set timelines for our projects and this helps lay the framework for our goals. If hired for this position, my expectations of you as my manager would be to have goals clearly defined and a supportive atmosphere to be provided to work within."
17. Walk me through your experience in enterprise software sales, and complex sales cycles.
How to Answer
Software sales can be complicated, time-consuming, and rarely come with a quick close. The interviewer would like to discuss any experience you have had, selling software products into enterprise accounts, where the sales cycle is even more robust than the typical small to medium-sized businesses.
The typical software sales cycle includes:
- Prospecting and generating leads
- Initiating contact
- Qualifying the lead
- Presenting the product or offer
- Booking a product demonstration
- Overcoming objections
- Closing the deal
- Implementation
- Training
This list is just a simplified breakdown of the steps and could occur throughout weeks, or even months. Discuss the exposure you have had in closing complex software deals.
Written by Rachelle Enns on December 13th, 2019
1st Answer Example
"Although I have never had an official sales title, I am often called into the sales process as the subject matter expert when it comes to data migration and security questions. I know enough to understand the typical questions asked during the sales cycle, and also know that it's important to give case examples for most FAQ's. Decision makers feel much better knowing that their concern has been presented, and corrected, in the past."
Written by Rachelle Enns on December 13th, 2019
2nd Answer Example
"My previous company was a startup that ran very lean, financially speaking. For that reason, I was both a front-end developer, product demonstrator, and sales assistant. I would be on the sales calls with the business development lead, offering my expertise for the most technical discussions. From the time we launched our product, to the first sale, was over 12 weeks, so I fully understand that the typical software sales cycle is complex and lengthy, especially when dealing with major corporations and large business."
18. What experience do you have in the different types of software maintenance?
How to Answer
As a reputable company, ACI Worldwide takes their software maintenance processes seriously and your interviewer is looking to hear that you are familiar with the four different types of software maintenance. Talk to your interviewer about any work you have done in the past with corrective, adaptive, perfective and/or preventative software maintenance. Use specific examples and make sure that your interviewer walks away from your conversation knowing that you understand the importance of proper system maintenance.
Written by Ryan Brunner on December 13th, 2019
1st Answer Example
"Being familiar with all four types of software maintenance, my most used method of maintenance in my current role is corrective. Based on bug reports from end users, I work through coding and logic issues to resolve issues in a timely and effective manner. In the maintenance I perform, I never hesitate to pick up the phone and contact customers to hear first hand about what they are experiencing. By doing this, they feel like they are an important part of the process and it reflects well on me and my organization."
Written by Ryan Brunner on December 13th, 2019
2nd Answer Example
"In my current role, I'd definitely say that a majority of the maintenance work that I do is adaptive maintenance. Working in banking software that is used around the globe, I help perform system maintenance for changes in currency on a pretty regular basis. This work requires research and talking with end users to help adapt the programs for their use. If hired here at ACI Worldwide, I also have experience performing perfective, preventative and corrective maintenance on software as well."
19. Do you consider yourself stronger in C++, C#, Java, or Python?
How to Answer
Before your interview, do some research to understand what tech stack ACI Worldwide uses so you can best prepare and highlight your expertise. If you aren't as strong in one of the skills you feel is necessary, be sure to explain how you've used it and how you are growing your knowledge to become better. Be sure to be honest in your answer, as the company will likely test your strengths.
Written by Marissa Letendre on December 13th, 2019
1st Answer Example
"In my last company, we had a bit of an outdated tech stack and used C# and .NET. I found myself fully immersed in those technologies, but had a strong desire to learn more and become more familiar with modern technologies and how I can apply that in my career. That's what has me so interested in this role. Over the last year, I've taken courses in Java and C++, which I noticed you prefer. I've become proficient in the skills and in side projects, applied my increasingly strong knowledge. I'm probably strongest professionally in C# as that has been where my experience lies, but my passion and dedication is on the Java and C++ side, as I feel that's the more modern alternative. I'm excited about the possibility of applying that knowledge in a role at ACI Worldwide."
Written by Marissa Letendre on December 13th, 2019
2nd Answer Example
"I am motivated and excited about this new opportunity because it will challenge me to grow in my (X) skills. I love soccer and enjoy spending time with my teammates. I am interested in continuing my education by studying (Y) to further my career."
20. What programming languages would you consider yourself fluent in?
How to Answer
While this question gives your interviewer insight into the diversity of your programming language experience, they most importantly want to know that you are adaptable and able to learn on the fly if needed. Talk about the different languages that you consider yourself fluent in and, if possible, do as much research into ACI Worldwide as you can prior to your interview and try to speak to the specific languages that they work with.
Written by Ryan Brunner on December 13th, 2019
1st Answer Example
"From the start of college, where software engineering grew into a passion for me, I've become very fluent in Java, JavaScript and C++. My current role has me working primarily with C++, but I pride myself on my ability and passion to learn new programming languages and would be able to do so if hired for this role with ACI Worldwide."
Written by Ryan Brunner on December 13th, 2019
2nd Answer Example
"During my training to be an engineer and then in my current role since graduating, a majority of my experience falls within Python. My current role delves deeply into artificial intelligence and Python is awesome with this advanced technology. As I understand it from talking to another engineer here at ACI Worldwide, a requirement would be for me to learn Scala. Though I haven't worked directly with Scala, I believe my experience and willingness to learn would have me up and running in no time if hired for this role."
21. Can you describe the software development lifecycle?
How to Answer
With this question, employers are looking to test your knowledge. They want to know how much you've participated in the projects you've been involved in to truly understand the software development lifecycle. The question may seem basic to some, but employers are expecting an accurate answer to know that they're hiring a true pro.
Written by Marissa Letendre on December 13th, 2019
1st Answer Example
"Absolutely. In my last job, we leveraged the waterfall method, making sure we completed each phase of the project - and completed it on time and to the highest quality, before moving on. The software development lifecycle consists of 6 steps, starting with planning, of course, followed by implementation, testing, documentation, deployment, and maintenance. Every step is crucial to ensure we're producing a quality product and also maintaining that product to meet the changing needs and demands of our end users."
Written by Marissa Letendre on December 13th, 2019
2nd Answer Example
"I am new to my career in financial services and sales; however, I have taken an online course focused on cold calling. This course was incredibly helpful and I look forward to meeting and exceeding my targets with ACI Worldwide."
22. What software analysis and design tools do you have familiarity working with?
How to Answer
As a software engineer for ACI Worldwide, your interviewer wants to hear that you have experience in utilizing tools that you make you more proficient in your work. Dig back on your past experiences and talk openly about your experiences with the different analysis and design tools that are available to help you be better in the work that you do. In the end, make sure that your interviewer understands that you are proficient in the use of these tools and open to learning and using new tools as well.
Written by Ryan Brunner on December 13th, 2019
1st Answer Example
"As my career and experience in software engineering has grown over the years, I've come to really appreciate and utilize these tools that are available. A great example of this would be my recent education and use of Structured English for designing insurance claim software for a large auto insurer. The simplicity of the structured decisions in the program were a perfect example of a program that could utilize the tool and the end product ended up very functional for our customer."
Written by Ryan Brunner on December 13th, 2019
2nd Answer Example
"I have great working knowledge in creating and reading data flow diagrams. To help with both our own sales staff and with customers, DFD's have been super helpful and I consider myself very proficient in creating them. I've also recently been introduced to decision tables to aid in product testing. I was working on a new system that involved some very complicated business rules and the decision table helped outline everything perfectly for our testing."
23. If hired for this position here at ACI Worldwide, would you be comfortable handling overall project manager responsibilities for new software development?
How to Answer
As a skilled software engineer, you have all of the necessary tools in your bag to be a successful engineer at ACI Worldwide. This question is allowing your interviewer to get a better sense of your project management skills and people skills if you were to join the team at ACI Worldwide. In your answer, talk about your ability to estimate the time and cost of a project, the staffing needed and the overall scope of planning for a particular project. If you have direct experience in being the lead on a large development project, be sure to discuss that experience with your interviewer.
Written by Ryan Brunner on December 13th, 2019
1st Answer Example
"Looking to join the team here at ACI Worldwide directly out of college, I feel very confident in my abilities to manage the entire scope of a new development project. I have leadership experience as my campus' president of the software engineering club. In that role, I developed skills that would help me utilize staff and resources in the best way possible. During my internship, I was exposed to the planning stages of new projects and I have a very good feel of estimating the budget and length of time needed to have a fully functional system."
Written by Ryan Brunner on December 13th, 2019
2nd Answer Example
"I would absolutely be comfortable if tasked with project manager duties here at ACI Worldwide. In my last two roles, I have led successful projects that started with great planning and budgeting process and went through to completion with great people and processes in place under my leadership. While it's not a regular duty for me in my current role, I always welcome leadership duties."
24. What do you feel is one of the top issues that is faced by data engineers today?
How to Answer
Being in the midst of the greatest technological revolution in the history of man, data engineers face many difficult issues in the work that they perform on a daily basis. While there are many directions that you can go with this question, be sure to focus your answer on something that you can speak passionately about. If you can research a common issue in the industry that ACI Worldwide works in, you may likely score some bonus points with your interviewer.
Written by Ryan Brunner on December 13th, 2019
1st Answer Example
"Over the past couple of years, I've come to realize that one of the largest issues we face as data engineers is the large amounts of data that are needed to store and then draw information from. Here at ACI Worldwide, I can only imagine how big of an issue that is in the healthcare industry. I have a lot of experience with cloud based data storage and also server based storage."
Written by Ryan Brunner on December 13th, 2019
2nd Answer Example
"In my recent experiences, continuous, real-time integration is an issue that we will face each and every day moving forward. The need for fast paced information is certainly to blame for this. To stay on top of the continuous integration landscape, I am happy to hear that new and improved systems are being created to stay more real-time and up to the minute. Here at ACI Worldwide and working in the financial industry, how have you seen this need for real-time data impact your products?"
25. As a consultant with ACI Worldwide, your role will be vital in gather information from our customers in building new technology for them. What would be your goals in an initial consultation with a new or existing client?
How to Answer
Software consultants are the bridge between the end users and the development teams of new software to help come up with new and creative solutions for the business. In this role with ACI Worldwide, you will be expected to live in two different worlds and this question focuses on how you will work with end users of the companies products. In an initial consultation, focus your efforts on how you will learn the business needs of the client, talk about what can potentially be offered and then how you will start the creative problem solving process with them.
Written by Ryan Brunner on December 13th, 2019
1st Answer Example
"As an experienced consultant looking to break into the technology field, I will break a lot of awesome client focused skills to your team. In an initial consultation, my number one goal is to learn the business of the client and listen to what they are looking for in my products. Once their need is known, I can knowledgeably speak to the products that I work with to help them create a custom solution to fit their needs. If hired for this position, my first order of business would be to work very closely with the design and engineering staff to know the possibilities of customization. From there, my natural ability to consult with clients would take over in a win-win situation for all involved."
Written by Ryan Brunner on December 13th, 2019
2nd Answer Example
"In consulting with a new client or an existing client looking for system modifications, my number one goal in a first meeting with them would be to lay the framework for how we will move forward and to set expectations moving forward. I would look to understand their business needs and talk with them about all of the solutions possible for them with us as their software provider. From there, I have the ability to set expectations on a time frame for a solution proposal and we can move forward from there. At the end of a first meeting, I want to ensure that the key decision makers are comfortable with me and the business that I represent so they don't hesitate to reach out to me with questions or for clarification on items discussed."
26. In our consulting services here at ACI Worldwide, we often have to work with people who aren't very tech savvy. How would you handle a situation like this if hired for this role?
How to Answer
When working onsite with clients on new software and new technologies, most front line employees working on the new system won't have the technical acumen that you possess. Because of this fact, your consulting services will have to be performed in a fashion that is easy to understand for the clients. Give your answer a personal touch by explaining your ability to work with clients on a one-on-one basis and customizing your approach with them based on their level of knowledge. From a high level, then talk about certain techniques that you've found to be useful in the past.
Written by Ryan Brunner on December 13th, 2019
1st Answer Example
"In my days in software sales and consulting, I've found that the best approach with clients is to always discuss things in terms of their business results as opposed to the processes involved. I've found that clients aren't interested in how a software program works to pull information out of a data table. They want to know the steps they have to take to successfully pull the relevant information to them in their work and I try to focus my efforts on that. If I get the sense that a certain person has a good understanding of the software, I don't hesitate to brag a bit about the creative programs that were designed behind the scenes because they can definitely show appreciation for that."
Written by Ryan Brunner on December 13th, 2019
2nd Answer Example
"Having a lot of experience doing this in my time consulting and training with external customers, there are many tools of the trade that can be implemented. I always avoid technical jargon and use wording that makes sense to a client to explain technical processes. I find that customers appreciate the use of meaningful analogies and presentations that have a lot of visuals to help understand new processes that we will be working with."
27. If you were faced with a situation that you didn't know the answer to or understand, what would your next steps be?
How to Answer
Work as an IT support specialist in the software industry could potentially put you in a situation to handle a question or issue that leaves you scratching your head. While explaining to your interviewer that you have the ability to take a methodical approach to getting a problem solved with the help of others, make sure not to lost sight on what is important to the customer. Talk about how you will put the customer at east by considering their needs as part of your process.
Written by Ryan Brunner on December 13th, 2019
1st Answer Example
"In times where this has happened in my current role, I have explained to the customer that an advanced issue like theirs needs to go to one of our subject matter experts to ensure that they get the best support possible. I explain that I am going to put their call on hold and reach out to the department that I need to. If possible, I connect them immediately. If not possible, then I walk through our protocol of submitting a help desk ticket to the appropriate group while explaining to the customer that our expectation is a 24 hour turnaround. I am very appreciative of these protocols because they set very easy to follow standards for our customers and help to avoid unnecessary follow up calls."
Written by Ryan Brunner on December 13th, 2019
2nd Answer Example
"My first step would be to ask for help from my lead in the department or my supervisor. I would let the customer know that I would be putting them in contact with another person that has more expertise on their problem and doing so was best to help problem solve in this case. If hired for this role here at ACI Worldwide, would that method meet the expectations of the department?"