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ABeam Consulting Interview

28 Questions and Answers Written by Ryan Brunner

Written on August 23rd, 2019 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Question 1 of 28
Have you ever developed an acquisition strategy for an organization? Why would this be important to our clients here at ABeam Consulting?
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How to Answer
For clients that are just beginning the potential acquisition process, an effective strategy is imperative to help them outline what they expect to gain from an acquisition. This strategy provides the basis for all other steps of the acquisition process by outlining what the end goal will be. As a consultant with ABeam Consulting, their clients will rely on your expertise in this area so be sure to speak about the experience you have and how that will help the clients that you work with.

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Question 2 of 28
What do you believe to be the number one quality that most influences the overall customer experience?
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How to Answer
As a consultant in the customer service arena, you will be considered to be an expert on customer experience and customer satisfaction to the clients that you work with. While this question is certainly open ended, your interviewer is looking to hear that you have passion and belief in your answer because there is indeed no right or wrong answer to this question. Be sure to prepare for your interview ahead of time and be able to speak openly and passionately about what you believe is the most important factor for a satisfied customer.

Question 3 of 28
Where have you seen common failures or breakdowns in customer service and how would you address these issues with the clients here at ABeam Consulting?
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How to Answer
When a consulting company like ABeam Consulting is called, it is likely that that organization has seen some failure in the service that they have been providing to customers. In this role as a consultant, you will be asked to help diagnose the issues and help fix them for your clients. For this question, your interviewer is first seeking to see what you have seen in your career as common failures in customer service. Second, and most importantly, your interviewer is looking to hear how you would go about solving the issue with clients. Make sure to be as detailed as possible in this aspect of your answer.

Question 4 of 28
Rate your communication skills from 1-10 with proper examples backing your given rating.
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How to Answer
On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

Question 5 of 28
What positive impact have you seen digital transformation have on the customer service experience for an organization. Why is this aspect important for the clients here at ABeam Consulting to consider?
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How to Answer
The digital revolution has certainly impacted the ways that organizations interact with their customers. At the touch of a button, customers have access to product reviews, costs and many other things. Couple that with the fact that today's customer wants information or answers to questions right now, organizations are in dire need to be on the forefront of technology. Talk about a positive impact you have witnessed in the customer service realm when it comes to becoming digital and reiterate to your interview that customer service should never be overlooked when it comes to becoming digital.

Questions 6 through 28
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Author of ABeam Consulting Ltd. Answers and Questions

Ryan Brunner
Ryan has over 10 years of experience interviewing candidates in the healthcare, public service, and private manufacturing/distribution industries. Ryan has a long track record of recruiting, interviewing and hiring candidates at all levels of the organizations that he has recruited for. These include entry-level workers, professional workers, physicians and executive level leaders. Ryan has created and worked with many interviewing formats in the industries that he has recruited for and has reviewed resumes and cover letter's for all of the positions he has recruited for.
Published: 08/23/2019

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