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ABeam Consulting Interview
Questions

28 Questions and Answers by Ryan Brunner

Published August 23rd, 2019 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Question 1 of 28
Have you ever developed an acquisition strategy for an organization? Why would this be important to our clients here at ABeam Consulting?
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How to Answer
For clients that are just beginning the potential acquisition process, an effective strategy is imperative to help them outline what they expect to gain from an acquisition. This strategy provides the basis for all other steps of the acquisition process by outlining what the end goal will be. As a consultant with ABeam Consulting, their clients will rely on your expertise in this area so be sure to speak about the experience you have and how that will help the clients that you work with.
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Top 25 ABeam Consulting Ltd. Interview Questions with Full Content
1.
Have you ever developed an acquisition strategy for an organization? Why would this be important to our clients here at ABeam Consulting?
For clients that are just beginning the potential acquisition process, an effective strategy is imperative to help them outline what they expect to gain from an acquisition. This strategy provides the basis for all other steps of the acquisition process by outlining what the end goal will be. As a consultant with ABeam Consulting, their clients will rely on your expertise in this area so be sure to speak about the experience you have and how that will help the clients that you work with.

Ryan's Answer #1
"In the last year, I have helped two organizations think out and write their acquisition strategies that they would use moving forward. For one regional grocery retailer, I worked with their CEO and CFO to learn that their desire to enter new markets was their overall goal. With that strategy in mind, we began to search and evaluate potential organizations in adjacent regions to where the retailer currently had a foothold. As of today, they have successfully acquired one struggling regional chain and opened six new stores that are flourishing."
Ryan's Answer #2
"A well thought out acquisition strategy is crucial for an organization to have as they look to venture out in new markets and territories. I consider this planning process as one of my fortes that I'd be able to bring a wealth of expertise to with your clients. A couple of years ago, I consulted a mid-sized automotive dealership that had aggressive dreams of growing their number of dealership. In that industry, there just isn't much room for expansion so merging with or acquiring new dealerships was a priority. In my leading of the process for developing a strategy, the leadership team identified new brands as a top priority. With that as our starting point, our analysis of competition in the area showed struggling numbers at two competitors. Within a year, a deal was struck for my client to obtain the local Toyota/Lexus dealership."
2.
What do you believe to be the number one quality that most influences the overall customer experience?
As a consultant in the customer service arena, you will be considered to be an expert on customer experience and customer satisfaction to the clients that you work with. While this question is certainly open ended, your interviewer is looking to hear that you have passion and belief in your answer because there is indeed no right or wrong answer to this question. Be sure to prepare for your interview ahead of time and be able to speak openly and passionately about what you believe is the most important factor for a satisfied customer.

Ryan's Answer #1
"As I've worked in customer service my entire career in retail sales and in dining, I truly believe that the best customer experience is provided by happy and engaged employees. If employees are satisfied with their work and believe in the product that they are selling, they are able to speak to customers intelligently and wisely about the product and they do it with a big smile on their face. This factor is what helps keep customers coming back time and time again."
Ryan's Answer #2
"I'm a firm believer that a positive customer experience, no matter the business or industry, comes from the basic human need of trust. Any customer of any business is inherently putting their trust in the company, the product and the associate that they are working with that the will receive a quality product and quality service. In projecting this out to those that provide customer service, there are many factors to building trust with customers. Being knowledgeable, being friendly and considering the needs of the customer are of utmost importance to gain trust. These factors are just the tip of the iceberg when it comes to building that trust."
3.
Where have you seen common failures or breakdowns in customer service and how would you address these issues with the clients here at ABeam Consulting?
When a consulting company like ABeam Consulting is called, it is likely that that organization has seen some failure in the service that they have been providing to customers. In this role as a consultant, you will be asked to help diagnose the issues and help fix them for your clients. For this question, your interviewer is first seeking to see what you have seen in your career as common failures in customer service. Second, and most importantly, your interviewer is looking to hear how you would go about solving the issue with clients. Make sure to be as detailed as possible in this aspect of your answer.

Ryan's Answer #1
"In today's digital age where people are looking for results and looking for them now, time is a huge hindrance in providing excellent service to customers and I've personally witnessed timing issues and helped diagnose them for my employers. Most important is setting realistic time expectations with customers that you are able to deliver on every time. In some instances, this has been easily remedied with simple education between departments. In other instances, it has been solved through the creation and implementation of timing policies for customers."
Ryan's Answer #2
"Having consulted now for five years and having worked across many industries, the most common failures in customer service stem from staff that are poorly trained and/or poorly equipped to do their job. Assessing the competency of employees is my first step when consulting a new business and based off my assessments, I can make recommendations for education and training for the staff. Often, general customer service training suffices. At times though, this training needs to be very industry or product specific and I've helped create several specific training programs for employers."
4.
Rate your communication skills from 1-10 with proper examples backing your given rating.
On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

Ryan's Answer #1
"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."
Ryan's Answer #2
"I will rate myself an 8.5 because I consider myself a strong communicator. It is the foundation of all success in business. I am always striving to be a better communicator, so I leave the rest of the scale as an aspirational measure."
5.
What positive impact have you seen digital transformation have on the customer service experience for an organization. Why is this aspect important for the clients here at ABeam Consulting to consider?
The digital revolution has certainly impacted the ways that organizations interact with their customers. At the touch of a button, customers have access to product reviews, costs and many other things. Couple that with the fact that today's customer wants information or answers to questions right now, organizations are in dire need to be on the forefront of technology. Talk about a positive impact you have witnessed in the customer service realm when it comes to becoming digital and reiterate to your interview that customer service should never be overlooked when it comes to becoming digital.

Ryan's Answer #1
"Today's consumer, whether a young child or a retired person, is likely on a smart phone and able to function it with ease. Because of this, customer service for any business has a dire need to be digital or they will fall behind their competition in no time. Last year, I worked with a large line of auto dealerships on a digital transformation and an important piece of that move was the customer service end of things. While still wanting to handle things like service appointments and customer follow ups over the phone, the move to an app based and web based platform really saw their sales and service revenue increase in a short amount of time. They hadn't realized how far they were falling behind until someone from the outside pointed it out."
Ryan's Answer #2
"Over the last five years of my career, I've been working with clients on beefing up their internet sales presence. Statistics don't lie and they show that consumers today are more apt to purchase things from home with delivery guaranteed in one to two days rather than taking a drive to a department store or shopping mall. Just last year, over one third of holiday purchases were made from a smartphone. Two years ago, I worked with a niche retailer on creating a website and the capability for online ordering and shipping. Within six months, the retailer boosted total sales numbers by over 25%!"
6.
How do you stay organized and on track when working on a long-term project?
Working for ABeam Consulting in the role you are interviewing for will require an innate ability to manage projects from conception to final implementation. For this question, your interviewer will be looking to hear that you have the ability to maintain organization to meet deadlines and customer expectations. Talk about your personal methods for organizing project work and give any examples that you have of your methods being successful. In the consulting and advisory industry, customer satisfaction and word of mouth are integral to success and growth of a business and effective project management is key in satisfaction.

Ryan's Answer #1
"I really pride myself on my ability to multitask and my ability to stay organized in key in multitasking. For me personally, organization starts with using technology to my advantage and I do this through the use of my Outlook calendar and tasks functions. I take time each day to update my tasks and project work and use my ability to prioritize tasks to ensure that the right things are being worked on. In looking to bring these skills to long-term project work with your clients, staying organized and on task will be extremely important for the success of both ABeam Consulting and your clients."
Ryan's Answer #2
"In my work, the ability to stay organized and on track comes down to having a plan of attack for each project and keeping track of the plan as milestones are hit. If you are familiar with the program Trello, it really helps me organize all of the components of the projects that I work on and give me the ability to track who is doing what, what deadlines are coming and what milestones have been hit. But even with a great program like this, I always have the ability to re-prioritize due dates and new tasks as needed with any project."
7.
Outside of work, what type of creative activities do you like to pursue?
A genuinely creative minded person will have outside activities aside from what's happening in the workplace. Tell the interviewer about the variety of ways in which you express your creativity.

Ryan's Answer #1
"Outside of work I like to attend dance classes and I also attend the odd paint and sip wine nights at a local wine shop. I also enjoy reading as a way of nurturing my creative side."
Ryan's Answer #2
"I think it's important to exercise creativity in a variety of ways. This reasoning is why I am involved in a variety of things such as team sports, reading, and art classes."
8.
What would you say is the key factor for an organization to consider when building an action plan for growth?
Creating an action plan for growth can entail many steps and processes. As the clients at ABeam Consulting will look to you to be an expert on the entire process, your interviewer is simply looking to take a dive into your mind to hear what you feel is the most important factor. No matter how you answer this question, be sure to speak passionately about why this factor is important and how you will help their clients understand this and put it to use.

Ryan's Answer #1
"In my experience in going back and measuring the successes of past organizations that I have been a part of a growth plan for, the top determining factor in success was having and following a five year plan for growth. The development of a solid five year plan entails setting goals, establishing the resources needed to meet the goals and pinpoints any potential hurdles on the way to the goals. An integral part of the plan also includes timelines for adding resources along the way to ensure that milestones are met on time."
Ryan's Answer #2
"To me, companies that seize opportunities in their market are best suited for growth into the future. For a lot of companies, seeing opportunity is a huge area for improvement and its a passionate area of mine where I could bring expertise the clients of ABeam Consulting. As a consultant, the process of seeking out opportunity would involve detailed SWOT analyses, market research and surveying of staff. These processes will help clients see their best opportunities for growth, then further plans can be made to turn plans into reality."
9.
What experience do you have working with artificial intelligence in the business world? Where have you seen it be successful?
Artificial intelligence is beginning to make its way into every industry across the globe and organizations that are hesitant to experiment with breaking technology in the field will fall behind their competition quickly. Talk openly about the experience you have working with artificial intelligence and expand on where you've seen it be successful. Make sure your interview walks away from your conversation knowing that you understand the importance of AI and where clients at ABeam Consulting can benefit from its use.

Ryan's Answer #1
"Having worked closely in the education field and implementing digital transformations in schools across the country, AI in the school setting is starting to take hold and the impacts of it are amazing. One such AI technology is personal tutors for students. In most setting, teachers can't provide 1:1 tutoring for students for longer than little bits of time. New AI in the education field can be customized to work with struggling students at their need level and at their pace."
Ryan's Answer #2
"Having specialized in digital transformation for HR departments spanning across many industries, the roll out of artificial intelligence in that field in recent years has been amazing. Last year, I helped a client implement a resume and application screening bot that saved recruiters a lot of time in pre-screening candidates and allowed them to focus their efforts on final candidates for high volume positions. I am very intrigued by AI applications and would love to help clients here at ABeam Consulting find AI solutions that improve their business."
10.
What interests you in joining the business consulting world here at ABeam Consulting?
Anytime the question regarding why you want to join the company is asked, it is very important to do your research on the organization and the position you are interviewing for so you can match your skills and desires to the job. In your answer here, be sure that you also speak to the potential move to a consultative type role if this will be the first time for you with a consulting organization. Be sure to highlight your qualities that make you an ideal fit for the job.

Ryan's Answer #1
"At this point in my career, I feel like I have really maxed out my capabilities in my current role as the IT Director with my current organization. Over the past two or three years, I've found so much fulfillment in my work when I've been helping others and providing education to them that I've narrowed my job search down to the IT consulting field. The prospect of helping other IT departments grow and become more efficient under my consultation is an adventure that I would love to embark on here at ABeam Consulting!"
Ryan's Answer #2
"As I've grown in my role in the Training & Education department with my current employer, I've gravitated toward leadership development and succession planning with my organization and I'd like to bring these skills to work here at ABeam Consulting as this position fits right in that mold. Using my experience and knowledge, you'll quickly find that I have a great ability to work alongside and train the top level executives with your clients in a manner that is professional and effective at the same time. My experiences in both healthcare and manufacturing sound like they'd fit well with your client base as well."
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