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Top 30 AAR Corp. Interview Questions

In your opinion, what are the benefits of air freight?
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Question 2 of 30
Do you have experience working with a customs brokerage firm?
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"I have communicated with customs brokerage firms many times in my current role and I actually worked in a brokerage firm earlier in my career. I took, and passed, the US Customs Broker License Exam about 3 years ago."
"I have very little experience working with a customs brokerage firm; however, I understand the importance of healthy relationships with brokerages. I have a strong service background and am confident that I can successfully manage these relationships, if hired by AAR Corp.."
A customs brokerage firm is a very helpful connection for importers and exporters. Essentially, they are able to push goods through customs in a timely and efficient manner. Talk to the interviewer about any exposure you have had communicating with a customs brokerage firm.
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Question 3 of 30
At AAR Corp. we take proper documentation very seriously. Do you consider yourself to posses strong attention to detail?
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"I am a very detail driven person and I fully understand the importance of accuracy in this line of work."
"My current supervisor often comments on my great knack for the small details. I am sure he will comment on that when you call him for a reference."
Assure the interviewer that you see value in the details. Discuss the ways in which you ensure that the important details are never missed in your day to day activity and documentation. You can also mention a previous colleague or supervisor who may have complimented you on these skills.
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Question 4 of 30
In the air freight industry, many things are time sensitive. How would you handle a customer who did not receive their parcel on time?
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"I fully understand that parcels are incredibly important to your customers and I will try to be as empathetic as possible when it comes to the needs of a customer. Keeping a calm tone is always helpful when working with dissatisfied customers. I would help them to feel heard and let them know that I will help them as much as I can."
"If a customer did not receive their parcel on time, I would follow the company protocol and procedures while also maintaining an empathetic tone to the customer."
Customers will become quite agitated and upset when their packages are not received, delivered on time, or when they feel a bit overcharged. How do you handle an upset or dissatisfied customer?
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Question 5 of 30
At AAR Corp. we have a strong reputation for making our customers happy. How do you ensure that your customers are always satisfied?
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"We had a customer who had a package arrive 3 days late. When she called in to complain, she was irate and very worked up. I was able to diffuse the situation by listening intently. I offered her a refund on her shipping costs and asked her what she would like from us in the future. Simply feeling understood, and heard, was really important to her. That same customer called my manager the next day and complimented me on my service. It was a great feeling."
"I ensure that my customers are always satisfied by asking them if they are happy with my service, after every interaction. It can make a big difference when they feel that you truly care about their overall experience."
Customer service is always important; however, it can be especially important for AAR Corp. since it is such a competitive industry. Assure the interviewer that you understand how vital great customer service really is. Give an example of a time when you went over and above for a customer.
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Question 6 of 30
On a scale of 1-10, how familiar are you with the North American Free Trade Agreement (NAFTA) and the rules of international shipping?
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Question 7 of 30
At AAR Corp. we use a robust software system for parcel tracking. Do you have experience in tracking and inventory management software?
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Question 8 of 30
At AAR Corp. we always prefer to promote from within. Are you looking for a long term career in logistics and freight?
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Question 9 of 30
Are you aware of the basics when it comes to what you can and cannot ship by air? What would you do if a customer asked you to ship something illegal?
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Question 10 of 30
Do you have experience with challenging shipments such as temperature controlled packages?
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Question 11 of 30
Air freight is all about timeliness. How do you manage your time?
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Question 12 of 30
Working in air freight can be a stressful job. How do you handle stress on the job?
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Question 13 of 30
What is your current salary?
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Question 14 of 30
What unique qualities about yourself would you bring to our company?
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Question 15 of 30
Tell me about a situation in which you had to work with fellow team members who did not like you.
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Question 16 of 30
What leadership qualities do you possess?
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Question 17 of 30
What causes you to feel dissatisfied on the job?
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Question 18 of 30
Do people see you as a trustworthy and honest individual?
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Question 19 of 30
Tell me about your most significant work experience that relates to this position.
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Question 20 of 30
Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?
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Question 21 of 30
When entering a new job, describe how you build relationships with your new coworkers and supervisors.
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Question 22 of 30
What career path interests you the most with AAR Corp.?
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Question 23 of 30
When have you had to think quickly in response to sudden change?
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Question 24 of 30
We value our company culture at AAR Corp.. In your opinion, why is it important to develop relationships with coworkers?
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Question 25 of 30
A career in air freight requires a great deal of patience. Do you consider yourself a patient person? How do you increase your patience level in challenging situations?
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Question 26 of 30
If you were hired to work for AAR Corp. today, what would you accomplish first?
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Question 27 of 30
When planning, how often do you create alternative scenarios to help you adjust to changing situations?
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Question 28 of 30
In your opinion, what makes you a great problem solver?
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Question 29 of 30
Why should we hire you at AAR Corp.?
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Question 30 of 30
Would you consider yourself a creative person?
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About AAR Corp.

AAR CORP. is an aviation support company. Founded in 1951, AAR provides a broad range of products and services to the aerospace and government/defense industries, with a nearly even split between them. Engineering and manufacturing products account for approximately a third of AAR?s business and aftermarket support services the remaining two-thirds.

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