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AAA Travel Interview

30 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
How do you like to be recognized for your accomplishments?
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How to Answer
The interviewer would like to know what motivates you to be an over-achiever in the workplace. We all want recognition in some way for our accomplishments in the workplace. Perhaps you enjoy surprise gifts, financial perks, public attention, kind words, added responsibilities, or title promotions. Share with the interviewer how you would like recognition for your hard work, should you be hired at AAA Travel.

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Question 2 of 30
What was the most significant change you have had to deal with in your travel career?
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How to Answer
The interviewer would like to know the types of challenges you have had to face in your career within the travel industry. You need to show the interviewer that you can remain productive in the face of change and that you are resilient. Assure the interviewer that you can adapt to significant changes in a professional manner.

Question 3 of 30
Tell me about a time when you had to address an angry customer. What was the problem and how did you resolve it?
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How to Answer
Working in the travel industry can be high-stress and performance-based, with very little room for error. The interviewer wants to know that you can handle stressful or uncomfortable situations in a professional manner. Keep your answer simple and precise. Stay away from long drawn out stories. Briefly, describe a time when you resolved a customer service issue. Highlight your ability to remain patient and rational.

Question 4 of 30
Do you consider yourself a persuasive person?
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How to Answer
Part of being an excellent communicator is also having the power of persuasion when necessary. There is a difference between persuasion and debating - or even convincing. Persuasion is used when you want to influence someone rather than tell them that they are wrong, and you are right.
The power of persuasion is essential if you are selling or pitching anything. It is also a helpful skill when you want to gain momentum with your coworkers or have your boss better understand your approach on a project. It is not a negative thing to be persuasive. Talk to the interviewer about whether or not you consider yourself to be a persuasive individual.

Question 5 of 30
How do you build rapport with your clients?
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How to Answer
When it comes to the travel industry, a lot of your business may come from repeat clients that know you and trust you. You may also have a solid customer base from your referral network. The interviewer would like to know your methods when it comes to getting to know your customers and building trust with them. When you have a great relationship with your clients, you will be more successful in your role with AAA Travel, and more likely to stay long-term.

Some ways that you can build rapport with your clients include:

- Do what you say that you will
- Ask them questions about themselves
- Use the same jargon and travel terms they use
- Set clear expectations, on both sides, from the start
- Remember their names
- Show your extensive knowledge base
- Always be presentable in looks and actions

Questions 6 through 30
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