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AAA Travel Interview Questions

30 AAA Travel Interview Questions
Question 1 of 30
How do you like to be recognized for your accomplishments?
How to Answer
The interviewer would like to know what motivates you to be an over-achiever in the workplace. We all want recognition in some way for our accomplishments in the workplace. Perhaps you enjoy surprise gifts, financial perks, public attention, kind words, added responsibilities, or title promotions. Share with the interviewer how you would like recognition for your hard work, should you be hired at AAA Travel.

Answer Example
"I am a highly competitive person who is compensation driven. I like to recognition for my accomplishments through monetary bonus' or contests where the stakes are high."
Answer Example
"The success of my team is a direct reflection of my success as a manager. For that reason, I prefer that my team receive accolades for a job well done. For instance, our group exceeded our targets for the past business quarter. Thus we were collectively rewarded. This method of recognition is my preference."
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Question 2 of 30
What was the most significant change you have had to deal with in your travel career?
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How to Answer
The interviewer would like to know the types of challenges you have had to face in your career within the travel industry. You need to show the interviewer that you can remain productive in the face of change and that you are resilient. Assure the interviewer that you can adapt to significant changes in a professional manner.

Answer Example
"The biggest shift for me in my travel career was the introduction and fast growth of online travel services such as Expedia and TripAdvisor. It seemed as though our roles as travel agents were now automated. Once I was able to shift and decided where the value-add was for my clients to continue seeing me in person for their travel needs, I was able to effectively compete and also overcome objections and challenges presented to me from my client base."
Answer Example
"I went through a large change last year when our company purchases another small travel competitor. We integrated systems, some staff, and a few policies. The corporate head office did the best they could to make the change a smooth one; however, there were significant challenges. The situation taught me more about workplace resilience, patience, and endurance."
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Question 3 of 30
Tell me about a time when you had to address an angry customer. What was the problem and how did you resolve it?
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How to Answer
Working in the travel industry can be high-stress and performance-based, with very little room for error. The interviewer wants to know that you can handle stressful or uncomfortable situations in a professional manner. Keep your answer simple and precise. Stay away from long drawn out stories. Briefly, describe a time when you resolved a customer service issue. Highlight your ability to remain patient and rational.

Answer Example
"Currently, I work in a retail-based travel center and have to navigate angry customer experiences more times than I like. People who are upset want to be heard and respected. I will listen, empathize and reassure the client that I am there to support them and resolve the matter. Communication and reassurance are important throughout the process. If I need to check on flight status or get back to the customer, I will set expectations and explain when they can expect to hear back. I am proud to say that I have successfully turned around more customer service issues than anyone else in our location."
Answer Example
"I once was a customer service manager at a travel call center. I had many angry customer calls, but one, in particular, I remember well. The customer had booked a return flight and was double billed. She had unfortunately sat on hold with us for over 30 minutes waiting to be helped and was irate when I told her that our policy was that refunds were not immediate, but issued in 48-72 hours. She ended up getting a refund and promised never to book through that company again. I did make sure she received her refund, and I spoke with our corporate head office about the long wait times and the possibility of changing our refund policies. It was not a good situation, but I made the best of it."
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Question 4 of 30
Do you consider yourself a persuasive person?
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How to Answer
Part of being an excellent communicator is also having the power of persuasion when necessary. There is a difference between persuasion and debating - or even convincing. Persuasion is used when you want to influence someone rather than tell them that they are wrong, and you are right.
The power of persuasion is essential if you are selling or pitching anything. It is also a helpful skill when you want to gain momentum with your coworkers or have your boss better understand your approach on a project. It is not a negative thing to be persuasive. Talk to the interviewer about whether or not you consider yourself to be a persuasive individual.

Answer Example
"Persuasion is a key skill of an effective leader, in my opinion. Have you ever read the book, 'Pre-Suasion,' by Robert Cialdini? He speaks of the science in persuasion and that there are significant moves to be made before ever asking someone to do something on your behalf. This book has greatly influenced how I use persuasion."
Answer Example
"Persuasion and travel go hand in hand since many people are hesitant to spend their money on vacation for themselves, let alone, a lavish one. My approach is not sly or combative in any way. I go about persuading others by displaying how my recommendations and expertise could benefit them and make their lives richer."
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Question 5 of 30
How do you build rapport with your clients?
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Question 6 of 30
Why are you the best candidate for this position with AAA Travel?
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Question 7 of 30
How would your co-workers describe your attention to detail?
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Question 8 of 30
How would you ultimately describe your work style?
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Question 9 of 30
When is it okay to stretch the truth to sell a travel package?
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Question 10 of 30
What gives you satisfaction in your travel services career?
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Question 11 of 30
On a scale of 1-10, how would you rate your technical abilities?
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Question 12 of 30
How competitive are you?
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Question 13 of 30
When a problem requires a quick solution, how do you respond?
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Question 14 of 30
Are you comfortable being paid on a 100% commission basis?
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Question 15 of 30
Besides compensation, what do you value the most in the workplace?
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Question 16 of 30
Where is your favorite place to travel, and why?
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Question 17 of 30
What do you believe to be the most common travel grievance among your customers?
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Question 18 of 30
What are your thoughts on online travel booking sites, and how can we best compete?
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Question 19 of 30
If given the opportunity, what coursework would you take to further your education in travel services?
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Question 20 of 30
In your opinion, what are the three most important things you need, to make a sale.
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Question 21 of 30
Do you keep up to date on global travel restrictions?
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Question 22 of 30
Why would you choose to work at AAA Travel over any other travel agent?
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Question 23 of 30
How strong is your geography knowledge?
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Question 24 of 30
Adult airfare to Barbados is $900. A child's ticket is 75% of this plus 10% for commission and fees. How much is a child's fare to Barbados?
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Question 25 of 30
At AAA Travel you will have access to sensitive customer information. Are you willing to pass a psychometric test and background check?
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Question 26 of 30
The target is to sell $40,000 per month in travel services. How do you plan to meet your sales goals right away?
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Question 27 of 30
If a client had an unlimited budget for a beach vacation, where would you send them and what would you plan?
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Question 28 of 30
What do you believe to be peak travel times, and slower travel times?
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Question 29 of 30
Travel agent positions are just the beginning of a career with AAA Travel. Which other roles interest you?
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Question 30 of 30
In your opinion, what are the top 3 landmarks in Paris?
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