35 7-eleven Interview Questions & Answers
Behavioral
1. Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.
How to Answer
On occasion, mistakes will happen, and communication will be broken. Talk to the interviewer about a time that this occurred in the workplace and how you were able to work with your coworkers to resolve the situation.
1st Answer Example
"I recall one instance when I failed to understand exactly what my coworker was expecting from a project we were assigned to do together. He failed to give specifics on how it should be done. So, I completed the task to the best of my ability, but since it wasn't right, we were forced to redo the project. I feel we both learned from the situation, and we agreed to be more clear in our communication with each other to avoid something like that from happening again."
2nd Answer Example
"We recently had a missing link in communications with one of our vendors, who we signed on to provide a large service. They were not aware of a change in the agreement which cost the company wasted time, resources, and money. We were able to identify the breakdown in communication and change the process to ensure it does not happen again."
Behavioral
2. At 7-eleven, you might be be exposed to some constructive criticism as you learn your new position. Tell me about a situation you might have had to receive feedback and how you handled it
How to Answer
Think about some mistakes you have made at work, where you received feedback or constructive criticism. Use an example that shows you are the type of person who is looking to improve and grow by learning from your mistakes. You may have gotten some harsh criticism in the past, but you know how to receive feedback so that you can improve your job performance.
1st Answer Example
"In my previous position, the software I was required to use was very new to me. My manager was very patient and understanding, willing to spend time with me so that I could learn the details and be successful in doing the tasks that were required."
2nd Answer Example
"For example: "At times, I have received feedback when it comes to my own mistakes. I tend to be more impatient with myself than anyone else because I want to learn and succeed. I tend to be a perfectionist who always wants to do the job right the first time."
Behavioral
3. Please tell us about a time when you had a difficult customer. What happened and how did you handle it?
How to Answer
When the interviewer asks this question, they want to know that you have the skills necessary to deal with an irate customer. Therefore, when answering this question, you should give them a particular example. Tell them about the situation, what actions you took, and what result happened.
Answer Example
"Luckily, most customers are very easy to deal with. I have found that customers really just want to be heard, so I actively listen to the customer's concerns. Typically when I do that, the problem takes care of itself. However, there have been a few customers that would not calm down and were very irate. In that situation, I listened and tried to resolve the problem, but when I knew I was not going to solve the problem for the customer, I contacted my supervisor. If my supervisor is not available, I take the customer's name and have the supervisor call them when they are available."
Behavioral
4. In this role with 7-eleven there are a few levels of management. Tell me about your ability to accept guidance and feedback from multiple managers.
How to Answer
Assure the interviewer that you are accustomed to working with multiple department managers at a time. Give an example of a time where you have worked with cross-functional management teams.
1st Answer Example
"In my last position I worked in the stocking department and was required to answer to the deli, bakery, and fresh produce managers. I am accustomed to working with multiple managers. This experience has helped me to learn more about how important clear communication is."
2nd Answer Example
"I have no issue when it comes to accepting feedback from multiple supervisors or managers. I truly believe that we can all learn so much from each other. I always appreciate constructive feedback when it's coming from a good place."
Behavioral
5. At 7-eleven, you will be required to interact with other employees. Tell me about how you get along with others.
How to Answer
You don't have to be a manager or a team leader to motivate others. Offering a listening ear or providing words of encouragement can make a world of difference to your coworkers. Sometimes, just being a positive influence and showing up consistently can also make a difference. If you have worked in a leadership role, think of ways you helped set clear goals or helped individuals cultivate a new skill. Reflect on your experience and share some ideas that demonstrate your ability to encourage others to keep up the good work!
1st Answer Example
"I motivate my fellow team members by coming to work with an exceptional attitude every day. I won't allow anyone's bad mood to let me down. That influence alone has helped many of my coworkers get through their day on a more positive note."
2nd Answer Example
"For example: "I motivate others by complimenting their work, asking them their opinion, and making them feel like a valued part of the team."
Behavioral
6. At 7-eleven we are set apart from our competitors by our incredible customer service. Tell me about your commitment to serving the customer and give me an example of a time you might have shown that commitment.
How to Answer
The interviewer wants to be sure that you are able and willing to carry the torch when it comes to stellar customer service. This is a great time to reassure the company that you know how valuable the customer is and that you are focused on making every experience a positive and lasting one. If you excelled at getting good reviews at your last job or were recognized for providing good service, indicate that.
1st Answer Example
"I believe that good customer service means to always go above and beyond what the customer is expecting from you. When you pleasantly surprise them, they are sure to come back time and time again! In my previous position, I had the top CSI (customer service index) of anyone in my department for several months in a row."
2nd Answer Example
"For example: "Because 7-eleven has such a focus on good service, I desire to continue that philosophy with every interaction I have with a guest. I want to be helpful and motivated by kindness in all that I do. These are the things I was known for displaying at my previous position."
3rd Answer Example
"For example: "I believe that one of the best ways to deliver great customer service is to be friendly to every customer. I would greet them as they walk in, engage them as they come to the counter, and do everything in my power to make their experience a pleasant one. I look forward to representing the store in a way that makes the customer want to come back again and again."
Behavioral
7. We have very busy and productive work days at 7-eleven. At times, the workload might seem to be overwhelming. Tell me about your ability to handle this kind of environment.
How to Answer
The interviewer wants to be assured that you can handle the workload required of you in this position and that you will not become overwhelmed if/when workloads unexpectedly increase. When workloads increase, stress levels do too. This is a great opportunity to demonstrate your ability to handle stress in a positive and engaging manner.
1st Answer Example
"When I have a large workload on my plate, I have found that it is best to remain calm and not panic. If I am able, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. The higher priority tasks, I complete first. Through this system, I can focus on my tasks individually, rather than become stressed out by the multitude of tasks ahead of me."
2nd Answer Example
"For example: "There were times in my previous position when I encountered tasks that I thought might be too much for me. I have found that the best thing is to just breathe, make a plan, and get to doing what needs to be done. I do my best not to panic, and if I need help, I ask other teammates or my supervisor for input."
Behavioral
8. At 7-eleven we take our theft prevention programs very seriously. Have you ever caught a coworker stealing? What did you do?
How to Answer
7-eleven has multiple locations and tons of employees. Of course, employee theft would be a concern when your company is so large. Talk to the interviewer about a time when you may have faced dishonesty in the workplace. Show that you are capable of handling a situation like this with integrity and professionalism.
1st Answer Example
"I completely empathize with companies that struggle with theft prevention. My parents are small business owners, and I understand the efforts that are needed to protect the assets of the company. If I were to catch a co-worker stealing, I would report the situation immediately. There should be zero tolerance for theft and dishonesty in the workplace."
2nd Answer Example
"For example: "Fortunately, I have never been in a situation where I caught a co-worker stealing. If that happened, I would report the incident immediately. As a previous manager, I understand the responsibility I have in protecting the assets of the company."
Behavioral
9. Tell me about a time when you disagreed with your boss.
How to Answer
Even though you may have a great relationship with your employer, there may be times where you don't see eye to eye. Think of a conflict or disagreement you had with your boss where you responded well, either by suggesting a compromise or taking a calm, relaxed stance when you could have responded in a heated tone. The compromise and the attitude you demonstrated show your desire to work together and highlight your creative problem-solving abilities.
1st Answer Example
"I had a boss that regularly forced overtime on employees at the last minute with no opportunity to make childcare arrangements or plan changes. Sometimes he knew about the need and had plenty of time to warn everyone but did not. I spoke with him at length about how the lack of notice was affecting morale, and eventually, he started giving the notice sooner, making everyone's lives easier."
2nd Answer Example
"For example: "I have done my best to always get along with my bosses, but inevitably I've disagreed with some of them in the past. Generally, disagreements have been surrounding the distribution of tasks among the staff. When I see that employees are unfairly treated, it bothers me. I'm not very confrontational, but I did pull my boss aside on a few occasions to let her know that the treatment seemed unfair and it was hurting morale. She was not thrilled at first, since it questioned her authority and knowledge of the team, but after explaining how it was impacting the morale and productivity, she understood."
Behavioral
10. At 7-eleven, we are constantly looking for ways to be committed to diversity in the workplace. Share with me an experience you might have had with someone from a different culture.
How to Answer
The interviewer is looking for a willingness to work with people with different ethnic backgrounds. Because diversity is a huge part of the business culture, your company wants to ensure that you will be a good fit when exposed to individuals who may be different from you. Assure the interviewer that you can handle an environment that offers diversity.
1st Answer Example
"I have worked with diverse groups of people most of my career, including my time at the University. I find that a diverse environment provides the opportunity to be exposed to other cultures and learn new things."
2nd Answer Example
"For example: "I can work cordially with all types of individuals, and I appreciate and encourage diversity in the workplace. Most of the positions I have been in have offered a great deal of diversity."
Behavioral
11. Describe an ongoing problem at your current or former employer that you were able to overcome.
How to Answer
Every place of employment will have its challenges. Talk to the interviewer about a specific issue that you were able to overcome in your previous role. Be sure to remain positive. Avoid complaining or saying negative things about your last employer or co-workers.
1st Answer Example
"In my most recent position, we had an ongoing concern with our most popular stock depleting before the new shipment would come in. Customers would become annoyed and upset, which then became an issue for me as the Customer Service Manager. I decided to document the cycle and then approach the Inventory Manager about my concern. We were able to work on a solution for ordering from that particular supplier. In the end, this solved the majority of supply issues."
2nd Answer Example
"For example: "In my most recent positions, communication was our biggest problem. I implemented, with the support of management, a weekly email update that kept our departments talking to each other instead of pointing fingers when an issue would arise."
Behavioral
12. In this position at 7-eleven, you might encounter a dissatisfied customer. Share with me a time when you might had to handle a situation like that and what you did specifically to resolve it.
How to Answer
You will come across dissatisfied customers from time to time - no matter how hard you try to please. You can't please everyone! Talk to the interviewer about your ability to handle customers when their expectations are not met. Be positive in your answer, so that the interviewer feels that your desire is always to please the guest as much as you are able to.
1st Answer Example
"In my previous position, from time to time, we had dissatisfied customers who were upset about something. I find that listening to customers is almost always enough when it comes to diffusing a situation. Most of the time, they want to be heard and feel acknowledged. Once that happens, the guest is much more willing to listen to a solution to their issue."
2nd Answer Example
"For example: "It's never fun to have a dissatisfied customer. I truly care that everyone is happy after my interactions with them. If I have a customer who is unhappy, I will ask them what I can do, or could have done, differently. I will actively listen and then change my actions to create a satisfactory result. If that is not possible, I will try to get help from a teammate or my supervisor."
Behavioral
13. Part of your job description at 7-eleven will be to suggest additional items on every sale. We want our employees to up-sell as much as possible. Tell me about how you could see yourself doing that if we were to hire you.
How to Answer
7-eleven is all about excellent customer service as well as excellent value and product. If hired, tell them how you plan to up-sell your customers on new and exciting products. Assure the interviewer that you are a natural salesperson.
1st Answer Example
"Up-selling is everywhere in the grocery world. From cashier displays to in-store demonstrations, to BOGO sales - there is always an option for the customer to spend more money during each visit. I do have experience in sales and fully understand the importance of up-selling in the grocery environment. I may ask the customer if they want the '3 for the price of 2' deal or if they want 10% off their next grocery purchase if they buy over $100 in groceries today. I always have my eye open for new up-selling opportunities."
2nd Answer Example
"For example: "Yes, I do have experience in up-selling. In my current position, as a cashier, I will remind customers of any sale that we have going on. I'll casually say something like, 'Did you know that our cereals are three for the price of two? Would you like me to have another two boxes bagged for you?' It's surprising to me how many people do not take advantage of these great deals, so it feels good to help them save money while pushing the store's promotions at the same time."
Behavioral
14. Give me an example of a time when you went above and beyond.
How to Answer
Display to the interviewer that you can do more than the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.
1st Answer Example
"Last week, I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help, but it also benefited me to stay organized."
2nd Answer Example
"For example: "I often go above and beyond what is expected of me. Most recently, I agreed to cover for a co-worker who was on short-term medical leave. I worked 10 hour days for two weeks so that our productivity did not suffer."
Discovery
15. At 7-eleven, we want to be sure that we are straightforward with our prospective employees. Do you have any questions for us?
How to Answer
It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure the questions you are asking are not mundane or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site!
1st Answer Example
"I have taken some time to review your website and learn more about 7-11. I decided to accept the interview because my values seem to align with 7-11. Please share with me what your expectations are for new hires in the first 90 days. Also please share what your favorite part of working here is."
2nd Answer Example
"For example: "Thank you for asking - I do have a few questions. One of the things I have been thinking about is how soon you will be making a decision about this position. Also, I heard you mention the advancement opportunities and would like for you to elaborate on what that might specifically entail."
Discovery
16. Tell me about a typical day at your previous workplace and share how motivated and productive you were.
How to Answer
It is essential, for your success, that the hiring manager knows how to keep you motivated and excited to come to work every day. Share with the interviewer what they could do to ensure that you are happy and productive.
1st Answer Example
"I am most motivated on the job when tasks are organized and the culture is positive. I value strong teamwork and positive leadership."
2nd Answer Example
"For example: "It does not take a lot to keep me motivated. If I work in a positive environment with a forward-thinking team, I am a very happy employee. If you see me going above and beyond, a quick thanks or small recognition of my hard work is good enough for me."
Discovery
17. Share with me some things in a work environment that you might find stressful.
How to Answer
Your ability to manage stress will directly influence your ability to do your job successfully, assisting others on the team and providing support for clients or customers. Before answering this question, think of some ways you have learned to deal with stress at work. Be positive and be sure to emphasize how patient you were as you finished the tasks in front of you.
1st Answer Example
"I've learned that every job has stress. When I'm feeling rushed or overwhelmed by a situation, I remind myself to take a deep breath so I don't panic or allow my customer service to suffer."
2nd Answer Example
"For example: "Stress can be a part of any job, and I embrace it to the fullest. I take good care of myself and I believe in a healthy work-life balance."
Discovery
18. Do you prefer doing routine work each day or mixing up your routine occasionally?
How to Answer
The interviewer is looking to determine whether your personality lends itself to structure (always doing the same thing) or if you are a person who thrives on multitasking (handling many tasks at one time). Be confident in the way you tend to be, but do not neglect the times you have had to work outside your comfort zones. Assure the interviewer that you can be successful either way.
1st Answer Example
"I prefer working in a more predictable environment because I can be more effective in my tasks, and I know exactly what is expected from me. With that said, I can certainly work in an unpredictable environment from time to time, and I love to do so as a change of pace."
2nd Answer Example
"For example: "Currently, I work around a random routine, because every customer I encounter has a different need. I love working in a fast-paced environment, like what 7-eleven offers. I realize that there will probably be slower times as well, where learning a routine will be the best way to do what is needed."
Discovery
19. One of the requirements for any new hire is reliable transportation. I assume that this is not an issue for you.
How to Answer
Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. If you take the bus or ride a bike, that works too! Simply share that you have the means to get you to work consistently on time.
1st Answer Example
"I have reliable transportation. My vehicle is well maintained, and I am comfortable with the amount of travel required to get here everyday."
2nd Answer Example
"For example: "I take public transit; however, I find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employees' commutes - including those with personal vehicles. Rest assured, I am reliable and will always arrive to work on time."
Discovery
20. Why did you choose 7-eleven to potentially work for?
How to Answer
This can be a tricky question to answer if you've never had a job before! Think about your education and any volunteer experience or training you have received. Tell them about the aspects of the job that you enjoyed. For many people, working in an environment that is positive helps them to feel more motivated and often more productive. Your coworkers can have a huge influence on your experience as well. If you work with positive and encouraging people, you will feel appreciated and cared for at work. Review the job description so that you can also share some of what you're looking forward to learning. The most exciting part of a new job is that you have so much room to grow and learn. This is the beginning of your career so get excited!
1st Answer Example
"I am just beginning my career, so I am looking for a job that will give me great training and a positive work environment. I have reviewed 7-11's website, and I found that the company embraces hiring and promoting from within and that was my major reason for choosing to apply here."
2nd Answer Example
"For example: "I'm looking for a company with which I can grow, and a team that will help me do it. I want to make the right decision with my first job out of school that will put me on the right career path."
Discovery
21. Do you prefer to work in a team-based position or individually?
How to Answer
The interviewer is attempting to get a read on whether you are a team player or are best-assigned tasks you can perform unsupervised. Talk to the interviewer about your ability to thrive in both areas. Be sure to avoid pigeonholing yourself into one particular scenario (i.e. I only like to work alone).
1st Answer Example
"I have found that I can be productive in either situation. I love to be involved with others as a contributor to a team, but I am equally capable of working on my own when needed."
2nd Answer Example
"For example: "I am a fan of team-based positions where everyone has something unique to offer. It creates a great diversity and generates ideas that may not have occurred in an individual-based work environment."
Discovery
22. What does good customer service mean to you?
How to Answer
Interviewers are eager to find out if your definition of customer service matches the company's definition. First, check the website to see if they have key or buzz words centered on customer service. If so, use those words in your answer.
Answer Example
"Customer service to me means that I please and accommodate the customers. What a customer wants is very personal to them. Good customer service means I find out what the customer wants, and I find a way to ensure the customer gets what they want. I saw on the website that good customer service means repeat customers. I could not agree with that more. I always strive to ensure my customers come back again and again."
Discovery
23. What would you do if your replacement did not show up to relieve you of your shift?
How to Answer
Leaving your spot is not the right answer. Interviewers are looking to see that you know maintaining coverage is more important than your personal plans. The question is also a way to demonstrate your problem-solving skills and your commitment to the organization.
Answer Example
"I have had that happen a few times. Of course, I would wait and cover the shift until a solution could be identified. I would call my supervisor right away and let them know that my replacement did not come in. I would work with my supervisor to find a solution."
Discovery
24. Describe your working relationship with your previous or current colleagues.
How to Answer
When you answer this question, be sure to remain positive even if the experience wasn't. Avoid talking about any previous drama and do not speak poorly of your colleagues.
1st Answer Example
"I get along well with most personalities. My colleagues were great team players, willing to support and encourage each other. That is something I really value in the workplace."
2nd Answer Example
"For example: "All of the colleagues I have worked with have shared a very respectful relationship with me. At work, we have shared goals and objectives. We share knowledge in order to accomplish those tasks as best we can. I have always believed that every employee is valuable and that each of us has a part in the company's success."
3rd Answer Example
"For example: "I try to encourage and affirm my co-workers as much as I can. In every organization, there are times when communication styles are different and can be challenging. I believe in doing everything I can to make the environment as positive as possible."
Discovery
25. At 7-eleven we like to train and promote our employees as often as possible. Tell me about the specific career path you desire.
How to Answer
The interviewer would like to know that you are looking forward to a bright future with 7-eleven. Discuss with the interviewer your thoughts on the potential career path with 7-eleven. This is a great opportunity to ask the interviewer about the possibility of advancement.
1st Answer Example
"I am looking for a company that recognizes talent and is willing to promote from within whenever possible. Eventually, I would like to see my career take me to a store manager or human resources type of role with 7-eleven. That possibility is fascinating to me!"
2nd Answer Example
"I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to envision a bright future with your company, as I demonstrate my abilities."
Discovery
26. At 7-eleven, we hire employees who stay with us for years and others who are with us for just a short time, like students who work just a summer. Which category do you see yourself in?
How to Answer
7-eleven believes in investing in their employees, and they want to know that you will return the favor by offering a longer-term commitment. Be sure to let the interviewer know that you are not just using this opportunity as a temporary stepping stone until something better comes along.
1st Answer Example
"If you are looking for long-term employment, you can see on my resume that I have strong tenure in my previous positions. I would like to find a long-term fit where I can grow into a management or leadership type of role as I learn the position."
2nd Answer Example
"For example: "I am looking for a temporary position for the summer. My goal is to earn additional money for the University before I return this Fall. Once the school year starts, I am willing to work weekends and holidays in order to maintain my employment with 7-eleven."
Discovery
27. 7-Eleven has a variety of different departments and positions available at the present time. Tell me about one that most interests you and why.
How to Answer
There are likely many different departments and areas that you could grow into with 7-eleven. Talk candidly to the interviewer about your desires for growth and opportunity within their organization.
1st Answer Example
"I have always been an employee who loves to learn and be exposed to new things. I believe that one of the best ways to demonstrate how valuable I can be is to cross-train into different areas. I would be very willing to learn as much as possible so that I would be ready to advance, if the opportunity presented itself."
2nd Answer Example
"For example: "In my grocery store experience, I have worked primarily with receiving stock and inventory and have spent some time in the produce department as well. I am most comfortable in receiving and inventory; however, I am open to working in any department wherever you see fit."
Discovery
28. At 7-eleven, one of the core values we have is to provide opportunities for growth to our current employees. Tell me about the kind of growth you desire from a company you might work for.
How to Answer
The interviewer would like to know if you see this opportunity as a long-term fit. Talk to the hiring manager about the career growth that you are hoping for. This is a good time to share ambitions and goals you might have about advancing to higher levels of responsibility.
1st Answer Example
"I am looking forward to growing into a leadership and management position. Because you offer internal training and you promote from within, I am confident that 7-eleven could offer me the career growth that I am seeking."
2nd Answer Example
"For example: "I hope to see steady career growth as I earn it, and as I am ready to take on additional responsibilities when ready. I would be happy to work toward advancing in my career, and I look forward to the opportunity to demonstrate how valuable I can be."
Discovery
29. At 7-eleven, our success is greatly based on the engagement level of our employees. Tell me how you motivate yourself to stay engaged during work.
How to Answer
Assure the interviewer that you are ready to be a reliable and engaged team member. This is a great opportunity to detail, in specific ways, how you can make a positive contribution to the company. Be sure to demonstrate your willingness to be positive in doing your very best.
1st Answer Example
"When you call my references, one of my strengths they will mention is that I am a very dedicated and teachable employee. I am willing to learn new tasks and have no trouble doing what needs to be done, regardless of whether it is in my specific job description or not. I have always taken a great deal of pride in my job performance. That's why I am excited about this opportunity!"
2nd Answer Example
"For example: "I have a track record of being a dedicated and loyal employee as you can see from my resume. I believe that any task worth doing is worth doing right. I want to make a great impression on our customers so that they will always want to return, which I know is a core value of 7-eleven."
Discovery
30. We are in a very competitive market. Why do you want to work for 7-eleven?
How to Answer
Discuss with the interviewer the reasons why working for 7-eleven would be a top choice for you vs. other convenience stores. Personalize your answer by utilizing the research you have conducted on their organization and the personal experiences that you might have had if you have frequented their local store.
1st Answer Example
"I do understand that your industry is very competitive; however, I feel that you stand out from the crowd. I want to work for your company because you are an employer with a strong reputation for quality products and friendly service. I have experienced that very thing when I have come in. I love how clean the store always is and how friendly your staff is towards me."
2nd Answer Example
"I chose to apply to your organization because I really liked what I researched online. Your company seems to be an organization that cares about your customers. I am looking for an employee environment that encourages the kind of great customer service and community involvement your company is known for."
Discovery
31. What do you know about 7-eleven?
How to Answer
This is the interviewers check to ensure that you've done your homework. At the interview, you should be able to rattle off a few things about the company that you've learned from the job posting, visiting a store, checking out their social media channels, and/or speaking with current or former employees of the company. Arriving to the interview prepared with an answer for his question demonstrates a genuine interest in the job and the company that the interviewer will favor.
1st Answer Example
"I have researched your company online and like what I see so far. I know that 7-11 prides itself on being very focused on the customer while developing a strong presence in the community you serve. I was very impressed by the work 7-11 is doing to join with local food banks to help feed the less fortunate. This is the kind of culture that I want to be part of."
2nd Answer Example
"For example: "In researching the company, I was impressed to learn that 7-Eleven was the very first convenience store to open in the country. For almost 100 years, your company has been an innovative leader in several areas; for example, you were the first to offer gas, coffee to go, or even fountain drinks. I also love the fact that your company philosophy is to 'lead by serving', which is why you are actively involved in supporting lots of different social and civic causes. I would be proud to be involved with a company that matches many of the values I have personally."
Operational
32. This position requires you to lift boxes up to 50 pounds. Are you physically capable of this task?
How to Answer
Many jobs require some intermediate to heavy lifting. At 7-eleven there will be new stock coming in all the time--some light and some heavy. Assure the interviewer that you are physically capable of assisting with the receiving of stock. If you do have limitations, this is the time to disclose them. You do not need to get overly personal with health issues, but you do need to be upfront and honest. Focus on what you CAN do versus what you cannot.
1st Answer Example
"I can lift up to 50 pounds and do not have any physical restrictions. I am fit, injury-free, and ready to work!"
2nd Answer Example
"For example: "I can bend and lift; however, 50 pounds may be more than I can handle at this time. With that said, I can certainly lift boxes up to 25 pounds."
3rd Answer Example
"For example: "I have reviewed all the essential functions for the job and I am able to perform all essential duties."
Operational
33. At our company, we believe in providing an adequate salary. If you are comfortable doing so, tell me about your current compensation.
How to Answer
A potential employer will often base their offer on your current salary. You should be transparent about your most recent earnings and be prepared to back up any salary requests.
1st Answer Example
"I am currently earning a base salary of $28,000. I am looking for a competitive salary in my next position."
2nd Answer Example
"For example: "I am currently making $50,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."
Operational
34. Our stores are open nearly 24/7. Are there any limitations to the hours you might be available to work, including weekends, split shifts, and holidays?
How to Answer
The interviewer would like to know if there are restrictions on your availability. If your schedule is wide open, that is great, but, most people do have some conflicts in their schedule. Discuss your availability openly with the hiring manager.
1st Answer Example
"My schedule is quite flexible except for Sunday mornings. I am eager to work as many hours as possible and will certainly be available to work overtime as needed."
2nd Answer Example
"For example: "My school schedule requires me to work a typical 8-4 Monday to Friday; however, my weekend availability is completely open."
Technical
35. This position with 7-eleven will require you to maintain a register and make exact change. Share with me any experiences you have in handling cash.
How to Answer
Assure the interviewer that you are capable of handling cash and credit card transactions. Talk about your math skills, your reputation for being an honest employee, and your ability to handle daily transactions. Make sure to point out that you haven't made errors in giving customers change.
1st Answer Example
"I have a couple of years experience working as a cashier at a local grocery store. I am very good at making customers feel at ease while I ring them through. I have experience with a variety of Point of Sale systems and am willing to learn to be efficient with the one your company uses. I would also like to point out that I have been error-free in making change for customers."
2nd Answer Example
"For example: "I have minimal experience in handling physical cash, although I have been responsible for managing an eCommerce website. I understand the basics of cash transactions and how important it is to not make mistakes when giving back the correct change. I am strong in mathematics, so I do not feel I would have any trouble in this area."