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Retail Interview

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    Job Interviews Careers Retail

25 Retail
Interview Questions

    Retail

  1. Why would you like to work at our store?

    • ANSWER ADVICE

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      The interviewer wants assurance that you have a keen interest in their store. Show that you are not just applying to any store that will hire you, by expressing a few reasons why you are interested in this company, specifically. Be sure to tie in why you would be an excellent fit for them! Your reasons may include: - Great workplace culture - The work hours are great with your school schedule - You have read great reviews online - You have had a memorable shopping experience at their store - You know someone who works for their company - Their mission statement resonates with you

  2. Tell me about your experience working in retail.

    • ANSWER ADVICE

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      The interviewer would like for you to bring your experience to life for them. Take a few minutes to walk the interviewer through your overall experience, being sure to highlight any significant wins, your most substantial sales, or other accomplishments that will make you a stand-out candidate. There is no need for you to go more than ten years into your work history unless the experience applies to the role for which you are interviewing.

  3. How are your customer service skills?

    • ANSWER ADVICE

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      The interviewer would like to know that you understand the importance of fabulous customer service skills when working in the retail industry. Use a few unique words or phrases that will make you a stand-out candidate for this customer-service based role. Some descriptive words may include: - Attentive - Understanding - Problem-solving focused - Approachable - Friendly - Honest - Communicative

  4. Why is this job with our company right for you at this time in your career?

    • ANSWER ADVICE

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      Discuss with the interviewer why you are looking to make a change, and how this particular role fits well with the changes that you are seeking. Be sure to give a more in-depth answer than the typical 'I am looking for growth' answer that so many interviewers hear. Be thoughtful and draw upon the research you have done on the company.

  5. You are scheduled to leave at 6 pm. Your replacement worker doesn't show up. What would you do?

    • ANSWER ADVICE

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      The interviewer would like to know that you have no trouble when it comes to filling in, working overtime, or staying a bit late when unforeseen circumstances arise. Give an example of a time when you were a team player, offering assistance if your replacement does not show up for their shift.

  6. The credit card machine is broken. What do you say to the customers?

    • ANSWER ADVICE

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      This question is situational-based, and the interviewer is looking to see if you have the ability to problem-solve, even in high-pressure situations. Show that you can troubleshoot while remaining helpful to others.

  7. Cashier

  8. What cash handling experience do you have?

    • ANSWER ADVICE

      Be open and honest with the interviewer about your cash handling experience. It will help the interviewer understand how much training you should receive when you begin in the role. Are you well-versed with cash handling? If so, that's great! Share where you worked, how long you were employed there, and how much cash you were typically handling during a shift. Have no cash handling experience? Not a problem! Share that you have not worked in a role with cash handling before, and you look forward to learning cash handling best practices.

  9. What past experiences do you have that demonstrate your ability to work as a cashier?

    • ANSWER ADVICE

      How has your past experience prepared you for being a cashier? Think through your work history or your school history, and identify the key things you have done as well as training you have received that helped get you ready for a cashiering job. You might share that you have been a cashier for 7 years already. Perhaps you will share that you have taken a customer service fundamentals class in school. Maybe you will share that you have always excelled in math which will help you with customer transactions. Or, maybe you will share that you have many years of working as a bagger/cart runner for the store, and you have gained great knowledge about the items the store sells which can make you a more efficient cashier.

  10. How well did you get along with management at your past employment?

    • ANSWER ADVICE

      You got along with your leadership team great! The interviewer wants to hear that you talk about your leadership team in a positive manner. Think about 2-3 things you really liked about your past management team. Begin by telling the interviewer that you got along well with the team, and share the 2-3 things that you really liked about their leadership. You might share that they were always willing to answer any questions you may have had. You might share that they always had a positive attitude. You may even share that you liked that they cared about you as a person and got to know you by having simple conversations with you during the course of your employment.

  11. What are your plans for the future?

    • ANSWER ADVICE

      The interviewer hopes to hear that you will stay with the company long-term. If you are a student, tell the interviewer that you plan to stay at the company through graduation, and then share what career or further education you hope to be pursuing at that five-year mark. If the company offers careers in your field, such as management, be sure to mention that you would be open to considering a career in your field at the store if one is available upon graduating. If you are not a student, no problem! Simply share that you see yourself working at this store! You may even mention that you hope to have received a promotion by the five year mark.

  12. Are you okay working a 40 hour week?

    • ANSWER ADVICE

      Be open and honest with the interviewer sharing how many hours per week you are available to work. If you are able to work a 40 hour week, that's great! If not, be sure to tell the interviewer how many hours you can work, and share what days/times you have availability.

  13. If you receive a 100 dollar bill for a 23.51 order, explain to me how you would add up the change and hand it to the customer?

    • ANSWER ADVICE

      Start off by explaining the math to the interviewer. You might say something like this, "I would count upwards from $23.51 to $100 to gather the correct change. $23.51 + $76 would be $99.51 + 49 cents would equal $100. So, I would give the customer $76.49" Next, share how to correctly hand the change to the customer. A best practice is to always hand the customer their change first, and place the cash on top. Think about those times you have received coins on top of cash; it's hard to handle! Placing the coins below the cash makes it much easier for the customer to quickly and efficiently put the change away.

  14. During your last employment, did you ever call off work? What were your reasons?

    • ANSWER ADVICE

      The interviewer wants to know that you are a reliable person. Tell the interviewer that you are reliable and do not call off from work unless you would have an emergency or are very ill. Next, share with the interviewer how few times you have called off from work in the past year. If you were sick with the flu and had to call off work 2 days in a row, that's to be expected! Simply tell the interviewer that you had the flu and had to call off 2 days in the past year. We are all human and get sick from time-to-time. Missing work for those 2 days will not be a deal breaker.

    READ: View All Cashier Interview Questions

  15. Fine Retailer

  16. What is the most expensive product or service you have ever sold?

    • ANSWER ADVICE

      The interviewer wants to see that you are capable and experienced when it comes to selling high-end goods. Talk about your best sale, biggest win, or a significant career highlight that excites you. Now is the time to brag about yourself a little bit!

  17. What would you do if a client asked you about a product or service and you were unsure of the answer?

    • ANSWER ADVICE

      The interviewer wants to know if you are an independent thinker. Explain that you would take the time to try and figure out the answer, but you are not afraid to ask questions if you need to.

  18. We have had concerns with employee theft. What would you do if you caught a co-worker stealing?

    • ANSWER ADVICE

      Some businesses have trouble with employee theft, and they need to make sure that they are hiring someone who is honest and trustworthy. Talk to the interviewer about the steps you would take if you caught a co-worker stealing. Take this as an opportunity to reiterate your loyalty.

  19. Tell me something about yourself that I wouldn't know from reading your resume.

    • ANSWER ADVICE

      The interviewer would like to get to know you apart from what is on your resume. You are indeed not obligated to discuss personal matters such as your kids, or relationship status, for instance. Stick with a couple of fun facts to show the interviewer that you are a real person, too. Your answer should be unique so that you are a memorable candidate! Focus on unique non-work related skills or hobbies. For example, you might share that you enjoy beat-boxing or making origami swans. Be prepared for the interviewer to stop you and ask you to perform your skill on the spot when it's possible! (This will make you unforgettable!)

  20. Customer Service

  21. Tell me about a time when you went above and beyond for customer service.

    • ANSWER ADVICE

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      The interviewer is looking for a specific answer that showcases your ability to deliver excellent customer service. You need to go beyond 'service with a smile' when answering this question. Make your reply memorable! This question offers you an excellent opportunity to be a stand-out candidate.

  22. What skills do you believe you possess that help you deliver excellent customer service?

    • ANSWER ADVICE

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      To deliver excellent customer service you need first to recognize the skills that you have and play off of those. If you are naturally not a smiley person who give hugs, then being a smiley person may come off as fake. Think about your natural personality and how you can use those characteristics to deliver stellar service on the job. Some skills you may have are: - Patience - Empathy - Adaptability - Knowledge - Thick skin - Networking

  23. How would you react if a customer was lying to you, to gain a refund or free product?

    • ANSWER ADVICE

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      If you are in the customer service realm, you have likely heard it all! Although most people are lovely, you will come across the odd customer who seems to want to make your life miserable or take advantage of you and the company for which you work. Without turning the conversation to a negative, hypothetically discuss what you would do if a customer were lying.

  24. If you could not make a customer happy, what would you do?

    • ANSWER ADVICE

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      It is essential that you can turn most customers around; however, this will not be the case 100% of the time. The interviewer would like to see that you have the sense to offer a solution while keeping the company's best interest in mind at the same time. Discuss what you would do to make sure a customer was taken care of while keeping in mind that, at times, situations need escalating to upper management. Also, there may be times when customer satisfaction cannot be achieved. Talk about how you come to terms with that.

  25. Have you received any formal customer service training?

    • ANSWER ADVICE

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      The interviewer would like to know about any formal training you have received, related to customer service. This training could include a robust onboarding plan, on-the-job training, courses taken, or even books that you have read in your spare time. Show the interviewer that you have an interest in bettering your customer service delivery. This question is a great time to ask the interviewer about their company-specific customer service training and manuals.

    READ: View All Customer Service Interview Questions

  26. Entry Level

  27. Why do you want to start your career with us?

    • ANSWER ADVICE

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      Think about the aspects of the organization that stood out to you when you noticed the job posting or heard about it from a friend. If you're like most job seekers, you might be applying for five to ten jobs a day! Before your interview, refresh yourself on some of the perks of working for this company. Compliment the organization by talking about something that impressed you, like their values or their involvement in the community. You can find a lot of the information you need online, so do your research and be honest about what you like about the organization.

  28. Tell me one thing you are most proud of.

    • ANSWER ADVICE

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      Share an achievement that makes you proud! Try to think of one that demonstrates some of the skills and strengths that would make you an excellent candidate for the job. Your accomplishment could be graduating from high school with honors or getting a scholarship to the college of your choice. Maybe you made a difference in someone's life by volunteering. Think of a way you made a significant impact or share a goal you worked hard to achieve.

    READ: View All Entry Level Interview Questions

  29. No Experience

  30. Do you have reliable transportation?

    • ANSWER ADVICE

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      Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. If you take the bus or ride a bike, that works too! Share that you have the means to get to work consistently and on time.

    READ: View All No Experience Interview Questions

Retail Authors