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Manager Interview

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41 Manager
Interview Questions

    Manager

  1. If I were to interview the people who have reported to you in the past, how would they describe your management style?

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      There are a plethora of management styles, and the interviewer would like assurance that your style fits well with their needs and workplace culture. Before your interview, you should have a solid idea of the type of leadership for which the company is seeking. There will be keyword indicators in the job posting, job description, and on their website. Use their terms, as often as possible. Some management styles are: - Democratic or Participative - Authoritative or Directive - Collaborative or Affiliative - Pacesetting or Coaching If you are unsure of your management style, try taking a free personality test like the one 16Personalities.com. By completing this exercise, you will gain a firm understanding of your personality keywords, and they type of leadership style you possess, as well as the type of leadership style to which you best respond.

  2. Rate your management skills from 1 to 10 with 10 representing excellent management skills. Why did you choose that rating?

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      If you are responsible for rating your skills, chances are, you will lean more on the modest side versus overselling yourself. On a scale of 1-10, discuss how skilled are you in managing a business, or others. Avoid giving yourself a 10, and nobody is perfect, and you do not want to come across as overly confident or someone who has no room for feedback and improvement. Alternately, avoid giving yourself too little credit. You do not want to appear incapable when it comes to managing others. Best case is to remain in the 7.5-9.5 range while staying honest and accurate. Use an example of your excellent management skills in action.

  3. If you could buy any new skill what would it be?

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      This question is a hypothetical one, meant to show the interviewer what skill you would like to possess if you could instantly! This question is also another sneaky way to ask about your most significant weaknesses but its disguised as a fun question! Your answer can be short and sweet, but if you want to turn the question into a more memorable conversation, you can certainly ask the interviewer this question in return.

  4. How do you determine if your team is successful?

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      The interviewer would like to know how you determine whether your team is operating successfully or not. Discuss the methods that you use to gauge if your leadership style is working or not working. Be sure to mention the action that you take, should you notice that your team is not operating as successfully as you would like. There are a variety of ways to measure success, as a manager: - Employee engagement levels - The resignation rate of your highest performers - The number of promotions you or your team receive - Overall client feedback - Trends in bonus' or commission

  5. Tell me about a cost-cutting initiative you created at your last position. Was it effective?

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      Many management roles also require budgetary responsibilities, and the interviewer would like to know that you take that responsibility seriously. Are you one to actively look for ways to save your employer money? Perhaps you do this by streamlining a process, minimizing the need to hire by doubling up on tasks, or ensuring that you procure the best price from vendors. Be sure to include a tangible result, success, or achievement, when giving your reply.

  6. Who is your favorite influencer in the management or leadership space?

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      There are many influencers in the leadership and management arena's, and the interviewer would like to know who your favorite one is. An influencer is a famous individual who is often the pace-setter when it comes to change and ideas in your industry. They may be someone famous, an author, the host of a podcast that you listen to, a journalist, or a local business owner that you admire. Some of the top influencers in leadership and people-management right now are: - Simon Sinek - Lolly Daskal - John Maxwell - Gary Vaynerchuk - Tony Robbins

  7. What strategies do you use to motivate your team?

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      There are a variety of ways that you, as a manager, can motivate your team. Discuss with the interviewer how you ensure your employees are consistently motivated. Some ways that great managers will motivate their team: - Encouraging the act of learning from mistakes vs. punishing mistakes - Paying bonuses or offering increases attached to stretch goals - Offering to pay for continued education or self-development opportunities - Giving public kudos for a job well done - Providing flexibility in work hours - Avoiding micromanagement and allowing self-led exploration

  8. If I were to interview those who report to you, what would they say is one strength, and one weakness of yours, as a leader?

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      This question is a slightly more indirect way to ask your strengths, and weaknesses because the interviewer is looking for your opinion from your team's perspective. Have you ever asked for feedback on your leadership style? Think back to your performance reviews with your leadership, or perhaps you have had comments from your team, in passing, regarding things they are thankful for about you. When you mention your weakness, be sure to express what you have been doing to improve upon that weakness. When you think of your strengths, you should relate them to the needs of the employer, according to the job description. Here are some examples of unique strengths and weaknesses: Strengths: - Strong knowledge in a significant software program, used in this role. - Ability to be objective or to take feedback. - Disciplined and able to meet the most stringent deadlines. Weaknesses: - Perfectionism, internalized, AKA: being too tough on yourself. - User level in a particular software program. - Trying always to find solutions that make everyone happy (impossible!).

  9. Discuss a time you managed an employee with a behavioral problem. What was their behavior, and how did you correct it?

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      The interviewer would like to further learn about your management style when it comes to delinquent employees. Perhaps you have a system in place for handling recurring behavioral issues. Confirm with the interviewer that you are capable of approaching a situation like this head-on, but professionally. Mention that you involve the human resources department, when necessary, and put a strong emphasis on your documentation and reporting when it comes to tracking problematic behavior.

  10. What has been your favorite management role so far? What made it so enjoyable?

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      The interviewer is interested in knowing the circumstances surrounding your favorite management role. If they can understand what you like, and what keeps you happy, the interviewer will be able to determine better if this role will be a fit for you. This question offers an excellent opportunity for you to ask the interviewer for details on the workplace culture in this role.

  11. When has another manager criticized your work? How did you respond?

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      The interviewer would like to see that you can handle criticism and feedback professionally and productively. Nobody wants to hire the manager that believes they are perfect and have all the answers. Tell the interviewer about a time when your work was criticized and describe how you reacted. Did you implement the feedback? Perhaps you asked for further coaching. Maybe you took the criticism to heart and took a course or workshop to improve in that area.

  12. What do you expect from your own manager?

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      The interviewer would like to know the expectations that you are going to have your manager, should you join their organization. Be clear on how you are best motivated, the style of communication you like, and how you prefer expectations to be laid out. Some expectations you may have of your manager: - Mutual respect - Consistent communication of expectations - Clear targets and goals - Regular check-ins - Frequent opportunities for continued education - Mentorship and coaching on a regular basis - Camaraderie when it comes to the company goal - Support when tackling challenging employee related issues

  13. Management

  14. What has made you ready for this responsibility?

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      The interviewer would like to know that you feel ready for the responsibility that comes with being a manager. Discuss with the interviewer all of the things you have done to prepare you for this particular opportunity.

  15. What type of employees do you find difficult to manage?

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      The interviewer would like to know more about the types of employees that you find difficult to manage. As a manager, you will be required to lead a great variety of personality types. Discuss with the interviewer the types of personalities that you find most challenging to manage, and why.

  16. What do you think our company's biggest challenge is?

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      The interviewer would like to know what you think the company's biggest challenge is. After researching the organization, what is this particular company's biggest problem, and how do you think that you can assist?

  17. Tell me about a situation in which your group began to unravel. How did you overcome your challenges and lead your team?

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      The interviewer would like to know more about your ability to recover your team when a project starts to unravel. Assure the hiring manager that you can keep your team together, even when times get tough.

  18. What characteristics or events have contributed towards your success as a leader?

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      Why do you think that you are a successful leader? Talk to the interviewer about the variety of things that you think have to lead you to your success.

  19. Tell me about a time when you were effective at handling multiple projects at once.

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      The interviewer would like to know more about your ability to juggle multiple projects simultaneously. As a manager, you will be required to take care of various projects and deadlines. Assure the interviewer that you are capable of doing so.

  20. Tell me about a critical decision you have made that greatly affected your team's performance.

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      The interviewer would like to know more about your ability to make critical decisions on behalf of your team. As a manager, you will sometimes be required to make tough decisions that will impact your entire team. Talk about a time that you had to do so. What was the outcome and how did you ensure that the team's morale recovered?

  21. Tell me about a situation in which you had to work with fellow team members who did not like you.

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      As is often the case, if you are in a management role, you will have employees under you who may not like you. Now, if your entire team despises you, you may have a much bigger problem. One in which you shouldn’t tell the interviewer about. Keep your answer short and simple, and focus on one employee whose personality didn’t mesh with yours. And you were able to figure out a way to motivate and not let this personality clash affect your performance together. Also, do not mention names of employees.

  22. What do you see as the most difficult task in being a manager?

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      Being in a management role is always a significant challenge. Share with the interviewer what you feel is the most challenging part of being a manager, and why. Also, discuss what you are currently doing to make this task less difficult in the future.

  23. What type of goals do you like to set for yourself and your team?

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      The interviewer would like to know more about your goal setting techniques and process. What types of goals are you most keen on setting for your employees? Talk to the interviewer about the kinds of goals that you find most important.

    READ: View All Management Interview Questions

  24. Customer Service Manager

  25. How do you go about requesting feedback from your customers?

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      Some organizations do customer satisfaction surveys; some have forms on their website or send out short service-based questionnaires by email. Other companies do not collect insights at all. Talk to the interviewer about your desire to obtain customer feedback, and why it is critical to you and the success of your team. Be sure to mention the methods you have leveraged in the past, to collect valuable customer feedback.

  26. What is the biggest challenge your current team faces, and what are you doing to alleviate the situation?

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      This question will reveal to the hiring authority exactly how you react in the face of a challenge, and the type of action that you feel is appropriate as a Customer Service Manager. The query will also give the interviewer a solid idea of the kind of challenges you face in your current position. Take the time to walk the interviewer through a recent problem your team has encountered. Be sure to include details on the action that you took and include the resolution.

  27. How do you go about requesting team members to offer overtime, work holidays, or be available on weekends?

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      As a manager, it can be challenging to build a team environment where staff members are eager and willing to work harder to ensure the entire teams' success. The hiring authority wants to know your style and approach to conversations surrounding requests such as overtime, or working weekends and holidays.

  28. What type of formal customer service training have you delivered?

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      The interviewer would like to know about any formal training you have delivered, related to customer service. This training could include a robust onboarding plan for your new customer service reps, any on-the-job training you provide, courses you enroll your team in, or even books that you give to your staff to help them grow professionally. Show the interviewer that you have an interest in bettering your customer service team, and yourself along the way. This question is a great time to ask the interviewer about their company-specific customer service training approach.

  29. As a Customer Service Manager, you will be teaching and coaching on our organizations' culture. What do you know about our company culture?

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      The hiring authority wants to see that you have adequately researched their organization before your interview. Company culture and fit is a critical factor when considering a placement in management. Assure the interviewer that you have put thought, research, and consideration into how the company culture will work for you and how you will encourage a good vibe within your new team.

    READ: View All Customer Service Manager Interview Questions

  30. Restaurant Manager

  31. We are struggling with leadership in our restaurant. How will your leadership make us better?

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      The interviewer wants to know more about your leadership philosophy so they can ensure your leadership style will be a fit for their workplace culture, and the changes they need to be successful. You can keep your answer short but be sure to include important keywords that will make you a stand-out candidate. If the interviewer mentions some struggles, you should ask them more specifics surrounding those challenges. This way, you can address their specific challenges in your answer.

  32. Do you have experience with terminations?

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      Terminating someone's employment is never easy, and your goal is to ensure that most of these situations are seamless transitions for everyone involved. You also need to ensure that you are conducting terminations in a manner that abides by your region's laws. Discuss how you might coach an employee to perform better, or talk about a time that you put a performance plan into action to save an employee from termination. If you do not have experience in employee terminations, focus on discussing what you feel would be the most moral way to let an employee go.

  33. What would you do if you saw a server about to deliver a poorly plated meal to a customer?

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      Your goal as a manager is to not only have happy customers but to have satisfied employees too, and you never want to embarrass one of your servers in front of the team or their customers. Employees who feel trusted and competent are more likely to stay with you or the long term. Discuss how you would ask the server to walk back to the kitchen with the plate without making a scene.

  34. What do you believe is the role of the restaurant manager?

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      The interviewer wants to know that you fully understand the importance of your role as a restaurant manager. As a manager, you need to ensure that the business is profitable, gaining momentum, strong reviews, retaining employees, and delivering a great product. Express your understanding and confidence in your ability to provide all of these things.

  35. What actions will you take to ensure our food costs stay below 30%?

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      Profit margins are slim for restaurant owners, and one of the main culprits is food costs. A restaurant owner needs to know that the manager they are hiring is just as invested as they are when it comes to cost savings and profitability. Some options for reducing food costs may include cutting portion sizes, streamlining the menu, simplifying dishes, or creating more cross-ingredient dishes.

    READ: View All Restaurant Manager Interview Questions

  36. Food Service Manager

  37. What do you expect to be the most challenging aspect of this Food Service Manager position?

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      This question is another way of asking what you feel will be your biggest weakness in this particular role. It's essential to speak about your challenges confidently, knowing that you have what it takes to meet and overcome the obstacles that you will face. Having difficulties is not a weakness. In fact, admitting that you have room to grow and learn is a sign of maturity and strength.

  38. What is your experience in planning, ordering, and record keeping when it comes to staff and inventory?

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      The hiring authority would like to discuss what you know when it comes to the organization of staff and inventory. It's best to answer this question by giving as much detail as possible. Outline what you were responsible for, and how you kept your work well logged and organized. Be sure to mention how your work positively impacted your employer.

  39. If you needed to hire a new food service representative in less than one week, what would be your strategy?

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      The hiring authority would like to chat with you regarding your approach to recruitment and selection. In this question, the interviewer presents a situation where you hypothetically need to act quickly and wisely. Discuss what you would do if you need to hire someone in less than one week. Be sure to show that you would exercise discernment rather than engage the first person available.

    READ: View All Food Service Manager Interview Questions

  40. Quality Control Manager

  41. Tell me how you would make a great quality control manager here at our company.

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      In the company's job posting they likely talked about the "problem" that they would like solved. That should always be your focus when answering a question like this.

  42. Tell me about a risk you discovered from your past job?

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      When you answer this question be sure to give an example but be careful not to give away any trade secrets and do not risk speaking poorly of your previous place of employment.

  43. Why do you want to become a Quality Control Manager?

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      When you answer this questions, it is really important to show an interest in both the company and the job description.

    READ: View All Quality Control Manager Interview Questions

  44. Security Manager

  45. What do you enjoy most about working in a team-based environment?

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      When your team is working together well, clearly communicating, following through on tasks, and meeting deadlines, everyone wins! Explain to the interviewer the way you approach collaborating with others. Discuss how you support your employer through excellent teamwork. Share the top qualities of a team player that you feel you embody. Perhaps you are a good listener, or you are an exceptional problem-solver, ready to help others. As a Security Manager, how do you set the standard for a strong team?

  46. Are you willing to comply with all required background checks?

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      Before your interview, find out more about the background requirements of this potential employer. You must be sure that you can meet these employment standards before the job interview. The interviewer wants to be able to trust you, so it is up to you to be completely transparent about your history and any possible marks on your background that they may uncover during their due diligence process.

  47. Tell me about your experience with managing others. Who have you led, and how would you describe your management style?

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      When you are walking the interviewer through your existing management or leadership experience, you may want to approach the question using the Past, Present, Future framework. - Past: Provide a brief overview of your management journey. - Present: Discuss your current management responsibilities, as they relate to the job opportunity. - Future: Talk about your leadership aspirations and how this future opportunity is a fit. This framework will help you to keep your answer to this open-ended, multi-part question highly targeted and on track. If you have experience with supervising staff, writing performance reviews, coaching employees, hiring, interviewing, terminating, scheduling, or motivating teams, be sure to mention these experiences and how you have approached them in the past. Think about the aspects of management where you excel. What factors have contributed to your success as a manager and leader? Share with the interviewer any management or leadership training courses you have completed that contribute to your ability to manage teams successfully. Show that you are ready to take on the management challenges associated with this role.

    READ: View All Security Manager Interview Questions

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