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Bank Teller Interview

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    Job Interviews Careers Bank Teller

30 Bank Teller
Interview Questions

    Bank Teller

  1. Why do you want to be a bank teller?

    • ANSWER ADVICE

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      The interviewer needs to hear that you are excited at the prospect of being a teller for their bank. Talk about what interests you about this bank teller opportunity. Perhaps you enjoy math and mingling with people. Maybe you are pursuing a career as a financial advisor, and this is a great way to begin that career path. Whatever interests you about being a bank teller, share it!

  2. How many years of cash handling experience do you have?

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      Think back to your work history. Remember those teenage years working at the fast food place or grocery store? You might have handled cash there. Or, how about your serving job as a college student? That counts too! Add up how many years of experience you have had, and share the total amount with the interviewer.

  3. Customers can become upset if they wait in line too long. What techniques do you use to calm an angry customer?

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      In the banking industry, keeping customers happy is a team effort. Share that you work together as a team to keep customers calm. If lines are getting longer than you'd like, you can have someone mingle with customers in line, provide chit-chat to keep them happy, and they can check to see what services the customer is looking. Perhaps someone else in the branch can assist.

  4. What signs of trustworthiness have you demonstrated in the workplace?

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      Being trustworthy is of utmost importance as a bank teller. You are handling large sums of money after all! Trust can be demonstrated in a variety of ways. Show the interviewer that you are aware of the importance of building trust in the workplace.

  5. Why did you leave your last job?

    • ANSWER ADVICE

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      Be honest with the interviewer about why you left your last job. Focus your answer on personal development versus the downfall of the company. Talk about why you decided to leave the company to better yourself. Were you fired from your last job? It can be a bit uncomfortable to talk about, but you need to be honest with the interviewer. Share why you were let go from the company, taking complete responsibility for your actions that resulted in your termination. Finally, share what steps you have decided on to ensure you are never let go again.

  6. How do you look for counterfeit monies?

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      The interviewer wants to know that you understand the precautions required when working as a bank teller. Perhaps a customer you have never seen before intends to make a significant cash deposit. Are you extra diligent? There are many ways to detect counterfeit money. Name a couple of ways that you take precautions against fake money.

  7. Tell me about yourself.

    • ANSWER ADVICE

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      Many interviewers will start off with this question, which could throw you off a bit. You've done all of this research on the company but have you prepared to talk about yourself? The interviewer is looking for relevant information to the position for which you applied. Respond by mentioning your education, how many years of experience you have in your field, and be sure give some details about your most current position. Conclude your response with a statement about what you are looking for in a position at this time.

  8. Do you know anyone that works in the banking industry?

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      Interviewers need to be aware of any potential conflicts of interest when working with money, and it is imperative to be candid with the interviewer about any relationships you have with people who work in the industry. Think through your friends, immediate family, and extended family. Do any of them work for a bank, credit union, or mortgage company? If so, tell the interviewer the person's relationship to you, where they work, and what role they work in. In many cases, these links are not a big deal. The bank just wants to be aware of them.

  9. What do you know about our banks culture?

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      Company culture and fit is a significant factor when considering a career move. Assure the interviewer that you have put thought, research, and consideration into how the company culture will work for you.

  10. What type of work environment do you dislike working in?

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      Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of situation you work best in.

  11. In your opinion, what are the benefits of banking with our company?

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      The interviewer wants to be assured that you have done your research before your interview. Review their website to find out more about their products and services.

  12. How well do you know online banking?

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      If you are unfamiliar with online banking, we recommend visiting your financial institution's website before your interview to learn the basics of how it works. It's a great tool! Tell the interviewer that you are familiar with online banking, and share what you know! You can share that a variety of services can be performed through online banking such as transferring money, paying bills, applying for loans, viewing bank statements, and depositing checks in some situations. Be sure to mention that you look forward to learning anything else that online banking has to offer.

  13. If you were CEO of your last banking company, what would you change?

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      Always begin by making a statement about how great of a job your CEO was doing or commenting on their strong effort. It allows the interviewer to see that you recognize the importance of the CEO's job and are appreciative of their efforts. Next, share one thing you would change about the company. Maybe you would change the dress code to help enhance employee morale. Perhaps you would talk to HR about amping up benefits. Perhaps you would implement a fun employee event on a banking holiday, and offer an additional 8 hours of vacation time to make up for the day. Focus on things directly related to the business. What change would you make?

  14. What questions do you have for me?

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      It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site!

  15. Competition is tight for this role. Why are you better than our other applicants?

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      Bragging about yourself can be challenging to do. Tell the interviewer what sets you apart- big or small! If you can't think of ways that you are unique, ask a few friends or family members what they feel sets you apart from other people. Their observations may help you understand how you are perceived. Perhaps you already know what sets you apart! This could include any industry accolades, exceptional achievements, additional industry related training, a second language, or how involved you are in the community. Don't be afraid to brag about yourself a bit. In an interview, you are your most influential advocate.

  16. Do you enjoy socializing with customers?

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      The answer should always be that yes, you do enjoy socializing with customers! As a customer service professional, you enjoy interacting with your customers through friendly conversations when they are at the bank. Be sure to mention that this is an excellent way for the bank to retain its customers, and you look forward to providing the friendly environment through socializing with the customers.

  17. How well do you think on your feet?

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      As a Bank Teller, you need to be great at thinking on your feet! Bank Tellers may need to do the occasional mental math or think about other products and services to offer to customers, on the fly. If these are things that you can do, that's fantastic! Tell the interviewer that you can think quickly and would be able to do mental math, problem solve and think about other products and services to offer the customer quickly.

  18. What are your top three strengths? How will you use them to make an impact with our company?

    • ANSWER ADVICE

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      Reviewing the job description and the company website will give you some direction on which qualities the company you are interviewing for values most. Share your most valuable strengths. Think about them within the context of the position. You can refer to the list of responsibilities within the job description as a guide. Explain how your strengths will help you to accomplish these tasks; and better yet, help you to exceed expectations.

  19. Tell me about a time when you demonstrated you were trustworthy.

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      To show the interviewer that you are reliable share an example from your work experience that is relevant to the bank teller position.

  20. A bank teller needs to be very detail oriented. Do you always double check or proofread your work?

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      Double checking and proofreading are essential parts of a job well done, especially when it comes to working with other people's wealth! Assure the interviewer that you are diligent when it comes to submitting good, clean, work.

  21. Describe a time when you really felt good about your workplace performance.

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      You could discuss a time you achieved a significant goal or received an award for top performance. Talking about a time when you calmed an upset customer can be an excellent example for this question as well.

  22. Customer Service

  23. Tell me about a time when you went above and beyond for customer service.

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      The interviewer is looking for a specific answer that showcases your ability to deliver excellent customer service as a Bank Teller. You need to go beyond 'service with a smile' when answering this question. Make your reply memorable! This question offers you an excellent opportunity to be a stand-out candidate.

  24. What tools do you need to deliver excellent customer service?

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      The interviewer would like to ensure that you are set up for success, should you be the successful candidate. There are many tools that you could use in your job but remember - the most significant tool you possess is an excellent attitude and a great team backing you. Discuss with the interviewer what you think you will need to deliver exceptional service to their clients.

  25. Have you ever received a negative review from a customer?

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      Everyone has had a negative review from someone at one point in their career. What the interviewer would like to see is that you can bounce back professionally from a negative customer review. If the review was warranted, discuss what you were able to learn from the experience or the feedback that you received.

  26. How would you sell a product that you did not believe in?

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      The interviewer would like to know if you are capable of selling a product that you do not stand behind. It's crucial when answering this question that you express your interest in what this company has to offer. Let them know that you applied to this role because you DO believe in what they have to offer. Express that you would not be sending job applications to positions where you did not stand behind the product or service offering.

    READ: View All Customer Service Interview Questions

  27. Entry Level

  28. Why do you want to start your career with us?

    • ANSWER ADVICE

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      Think about the aspects of the organization that stood out to you when you noticed the job posting or heard about it from a friend. If you're like most job seekers, you might be applying for five to ten jobs a day! Before your interview, refresh yourself on some of the perks of working for this company. Compliment the organization by talking about something that impressed you, like their values or their involvement in the community. You can find a lot of the information you need online, so do your research and be honest about what you like about the organization.

  29. Which school subject did you enjoy the most?

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      The interviewer would like a quick glimpse into the types of topics that you enjoy. Generally speaking, the classes that you do best in are likely the ones you enjoyed the most, and perhaps are your area of expertise. Allow the interviewer to get to know you, your interests, and strengths.

  30. Why did you choose your major?

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      The interviewer would like to understand better the thinking behind your post-secondary major. Explain what you chose, and what the leading factors were behind your decision. If you are not happy with your choice, try to remain positive and merely state that you feel there may have been better choices for you in retrospect.

  31. Tell me one thing you are most proud of.

    • ANSWER ADVICE

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      Share an achievement that makes you proud! Try to think of one that demonstrates some of the skills and strengths that would make you an excellent candidate for the job. Your accomplishment could be graduating from high school with honors or getting a scholarship to the college of your choice. Maybe you made a difference in someone's life by volunteering. Think of a way you made a significant impact or share a goal you worked hard to achieve.

  32. Referring to the job description, what will be your least favorite part of this job?

    • ANSWER ADVICE

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      This question is an opportunity for you to discuss a little more in depth about how you might handle some of the challenging aspects of the role. All jobs can have frustrating moments. To show you have some knowledge of the difficulties you may encounter, share one hesitation you may have, related to the job posting or job description. If this is your first time in the workforce, you might not know all of the different problems to anticipate in the job or industry. If you're not sure, ask.

    READ: View All Entry Level Interview Questions

Bank Teller Authors