Welfare Eligibility Worker
Top 10 Interview Questions and Answers

Top
1. Tell me about your last job and how it will relate to this one?
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Top Answer
I work with elderly people with different needs. Some impatient, with dementia and confused. They need guidance and help and it takes patience to gain their trust to make them do what is needed.
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Second Best
For the past eight months I have worked as a Volunteer with the MS Network for Cancer Control and Prevention and the Fannie Lou Hamer Cancer Foundation. While volunteering with these two organizations, I have gained interviewing skills along with doing client assessments. Also I have come in contact with a diversified population. I have had to juggle more than one responsibility at a given time. All of the experience that I have gained through working with the Foundation has provided me with a foundation to be able to perform the duties of this job.
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3.
I was a 411 operator, which means I dealt with many different customers on a daily basis and there I learned communication skills and assessing the needs of the callers.
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4.
Well I am currently working as a Family Advocate at the LINK where I help students and their families in various ways.
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5.
I worked as administrator or customer services to answer phones, deal with clients an resolve many issues.
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6.
I am currently working as an office assistance for the benefits program speialist (eligibility workers). I have contact with the worker customers and is familiar with the concept of determiing eligibility for the benefits programs.
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7.
I worked with the elderly population and love my job because it give me the chance to help make others feel better.
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8.
Customer service and dealing with different nationalities and diversities.
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9.
Describe your experience interpreting and explaining regulations and procedures?
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10.
Currently at ma job I work in the soccial service office were I constant communocation with ews. I have learned how their E prog works. As you are looking for someone who has knowledge in this area I do. I know about the county programs and have a good relationship with the county employees,.
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11.
Why do you want to work as an eligibility worker?
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12.
I was a boutique owner. I believe it will help because i have great customer service skills and team work skills.
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13.
I work for a non profit orgzation and i'm deal with pople all day with probles.
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14.
Each one of my jobs has been helping customers, answering questions and solving their problems.
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15.
Customer service requires the same skills in any industry, the outcome should be the same the provision of quality services.
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16.
I've worked with all kinds people and issues I've had to put my self on the other side as to how I would like to be treated. I believe people want to feel there problem and story is important
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17.
I interview people appying for public assistance, gathering and analyzing the information to determine eligibility.
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18.
I wait on the clients and transfer theem to the eligibility worker, so I know what the client wants and expects from you and I've also been the client also.
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19.
My last job was assisting the housing program manager of the housing authority with clearical duties, like inputing section 8 applications into their data system, calculating income, updating information. I also sat in hearings, interviews, board meetings, and attended public events. I had a chance to work with the HA procedures, protocol, and Administration Plan..it relates to this job because all of the tasks and abilities can be applied to this job.
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20.
I work in the social services field with developmentally disabled adults and really enjoy working hands on with people.
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21.
Currently I work as an Expediter for a marine Base, dealing with different department heads, and employees. I feel dealing with different people will relate to what a EW does on a daily basis.
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22.
In my previous job, I interviewed a variety of individuals from different cultures and backgrounds. I understand the sensitive nature of people.
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23.
Last job I worked as administrator assistant. I deal with clients daily by phone, e-mail, text message or directly talking with them. I handle many different clients with different situations. I resolve many problems by myself.
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24.
I worked for Bank of America I worked in a high level data entry position that required submitting accurate data in the system. I had to quality control my accounts and had to make sure all was accurate. I also had to interact with clients and make sure all their issues were resolved regarding their loans. Therefor I believe that it can relate to this one because this position requieres a lot of data entry, quality control all cases and time management also the amount of interaction spent with people helping them resolve their issues.
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25.
My last job is very similar to this one . I work at UW serving low and moderate income families find ressources available to them.
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26.
I work independently and with a team for the purpose of helping others in need. Lifes situations have brought them to us so we can help.
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27.
I was previously an eligibility worker.
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28.
I work in constant contact with customers of all backgrounds on a daily basis, strengthening my interpersonal communication skills. I also keep in communication with my supervisors in order to status or adjust to anything that may come up.
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29.
I had to elicit information from people wanting to stay at the house and schedule appointments. Calculate how much they would have to pay. It relates as to how to caluclate eligibility for public assistance
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30.
Collections i had to talk to upset customers and practice active listening.
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31.
Working in the public has helped me.
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32.
My current position as a payroll clerk has some parallel similarities for this one. For one, they both deal with money. the difference is that in my current job, money is owed to the worker, they earned it. in this job, there is an eligibility process that the client must go through in order to receive any type of funds or benefits. In both cases, i would have to deal with both people, and explain their eligibiltyu to them.
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33.
I worked for a company that promised immediate cash for their unwanted vehicle. In most cases, customers looking for a quick payday were in dire need of money assistance. With a short, casual interview, I get to the root of their issue and resolve it the best I can. Usually that means to utilize extra services (towing and third party resources) all so that the customer can be in eased into knowing that they can receive their cash ASAP.
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34.
I currently work in a hospital dealing with patients.
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35.
I was a sales representative for Verizon wireless. I believe it will help because I have great customer service akils and excellent team work skills.
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36.
I am invalved with the public all day long. I have to be able to listen and determan what the client is asking for and what it is they are really waintig. I have to be very organized and ready for changes at the last mintue.
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37.
In my last position, I was the assistant to a program director. In this position, I worked with everyone because I was the gateway to the director and so everything funneled through me first. I spoke with our CEO, outside organizations, and our parents if need be. I was expected to be given a problem and find the solution. This is what I feel makes my last job relatable to this one. I worked with people of various backgrounds with success in communication and giving good customer service in offering a solution to the problem.
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38.
Iam customer service oriented, in that field since i was in high school. Have taken courses of Interview and Counsel, i am confortable conducting interviews, i have some knowledge of the basic interviewing skills.
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39.
I have been an Eligibility worker II for the past 9.5 years.
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40.
As a family advocate I did case management with low income families enrolled in the program. I also collected and verified income and enrolled eligible children in the program. I have also referred families in need to agency that would provide them with the services they are in need of.
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41.
My previous position was as a Office Assistant I handled all the customer service as well as the telephones, I was responsible for computer data entry and believe it relates with this position because it involves alot of public contact as well as computer data entry.
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42.
Collections.
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43.
I Interview, gather and analyze information to determine eligibility of clients.
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44.
I worked for a company that promised immediate cash for their unwanted vehicle. In most cases, customers looking for a quick payday were in dire need of money assistance. With a short, casual interview, I get to the root of their issue and resolve it the best I can. Usually that means to utilize extra services (towing and third party resources) all so that the customer can be in eased into knowing that they can receive their cash ASAP.
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45.
In my former career I was a teacher and effective communication was essential. I had to learn and implement policies and procedures. On a daily basis I had to communicate with a diverse population of parents, administration and students.
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46.
My last job was assisting the public with services that helps them become self sufficient.
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47.
My last job required me to work with the public and provide information to general public. I was able to work with many different types of people.
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48.
My last job was an county eligibility worker. It is the similar job function to relate to this one.
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49.
My last job was a Jewelry sales associate where I had to assist many customers daily. It was my job to inform and explain the questions about products costumers had. Also I was responsible to inform the customer the benefits the products offered. I also showed the difference about quality of products. Furthermore I has the responsibility to maintain a great relationship between the retail and customer.
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50.
My husband and I have owned the store for 8 years, and we did everything starting from customer service, purchasing to filing.
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51.
My last job consisted mainly of handling sensitive information and being very well organized. It relates to this job because I would still be dealing with sensitive and confidential information.
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52.
Communication is very important to make the jobs successful.
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53.
My last job, as in most of my career, was all about customer care. From researching the job specifications, customer care plays a large role in this post. I believe that my ability to communicate with people from all walks of life would also be an asset.
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54.
I worked as a caregiver for visiting angels. I supported clients as a caregiver helping them with them with a variety of personal needs, and supported them in accessing resources in the community such as opportunities to connect with their peers, and with healthcare providers.
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55.
Part of my last job consisted of interviewing patients face to face and gathering the nessessary paper work to determent eligibily for medical insurance and other services and as eligibily worker will be almost the same.
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56.
I was a case worker assistant and it relates to the eligibility worker in many ways. My duties were to interview clients and verify information for eligibility of services such as Tanf, Medicaid, and daycare assistance.
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57.
I work as a social work intern at Swords to plowshares, where I do intake and screen for veteran housing applications. Intake and screening will help me interview clients looking to receive benefits.
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58.
I have worked at an electronic company involving delivering materials to employees. I helped them find out correct part, delivered in time, and order if I did not have the parts. My last job related to this one is: helping people, employees, and clients.
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59.
I worked with many clients face to face and over the phone providing for their needs with the utmost sincerity and customer service along with following and making sure we were compliant.
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60.
I have learned alot from my previous job about good customer service as well as working under pressure and meeting deadlines which I believe will help me tremendously with this job.
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61.
In my present job I am working as a business analyst with Optum, our client is the State of Ma, and working to fix the broken Connector my job includes data and process analysis, requirements elicitation and documentation, interviewing SMEs ( requires organizational and analytical skills)however in my previous jobs as I dealt with customers and clients in different situations and I had to resolve conflicts and issues escalated from the front desk. It requires a good interpersonal and problem solving skills.
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62.
I worked at family counseling center and I worked with many diverse clients and their families. I think it is important to be compassionate and be I feel like I have that quality. Working at family counseling showed me that I have an ability to reach others and help them. I feel like I will carry that quality over to this job as well.
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63.
I worked with Home Care Providers and their clients on a daily basis. Assisting them with many different needs.
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64.
Has experience in the medical field dealing with many people. I feel that my experience relates to customer service.
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65.
My last job had nothing to do with this job I am applying for now.
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66.
I was a site coordinator for an ASP that worked with children ages 5 - 18 and families. At times I was a counselor for a child that had behavior problems at home, school and community, work with families and parents on behavior problems, assistants and other social programs.
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67.
I worked closely with many elders as a caregiver in ive had to deal with multiple parties to ensure my clients needs are meet.
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68.
I am an eligibility worker and determine eligibility for clients for welfare programs.
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69.
In my last position I processed projet request and enforced compliance of procedures, I pay attention to detail and communicate politely when there are issues.
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70.
My last job entailed me working with people one one one. I basically interview people to find out what product and or service will most benefit them. With this position interviewing and asking the right questions will be critical.
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71.
I have been in retail for over 12 years and I have had to help many people and solved their needs.
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72.
It required to detail, interpersonal skills, and computer skills.
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73.
Continually working with a diversified public, records maintenance, reports, customer service, general office duties.
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74.
I currentlt work at Csub Children Center. I have my Bachelor degree in Child, Adolsecent and Family Studies and minor in Sociology.
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75.
At my last job I delt with the public daily providing good customer service and troubleshooting any issues. As an eligibility worker, I will have to do the same thing.
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76.
I dealt with customer service and I am here to help people.
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77.
I have always worked in customer service, I like helping people and I find it very full filling when I do.
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78.
I work as a child care worker were I work with at risk youth. It is a very challenging population nonetheless very rewarding. Due to the face it is very diversed and constantly changing I have gained the skills to effectively speak with a broad range of individuals. The young and the elderly as well as people with different mental illness. I also am required to fill out a lot of applications and perform clerical duties.
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79.
My last job I dealed with lots of clients which is similar to this one, So I do have lots of people skills and working at a fast paced position.
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80.
I currently work with at risk kids in a group home environment, I enjoy helping people in any way I can.
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81.
At my last job I helped employees complete their benefit enrollment forms and helped them with questions concerning rules and regulations.
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82.
In my present job I utilize strong interpersonal/communication skills often contacting a variety of diverse individuals, in order to facilitate customer satisfaction in the day-to-day operations of our business. I help set-up new accounts, and review services provided to those customers and often that includes retrieval of their financial information, and when necessary I work with clients to collect our receivables.
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83.
I utilize strong interpersonal/communication skills often contacting a variety of diverse individuals, in order to facilitate customer satisfaction in the day-to-day operations of our business. I help set-up new accounts, and review services provided to those customers and often that includes retrieval of their financial information, and when necessary I work with clients to collect our receivables. I think there are many similarities in Eligibility Worker Field.
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84.
My duties are based on one-on-one customer contact, with issues that involve collections, scheduling, new customer set-up, and any issue regarding quality control.
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85.
In my present position I engage in interpersonal communication in order to create accounts and provide service to new, and existing customers. Sometimes this entails gathering financial information in order to expedite billing, and collection.
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86.
My job required patience, multi-tasking and the ability to explain information in great detail to a diverse population.
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87.
I work in a group home and every day there is high levels of conflict, I have the experience and necessary skills to redirect the whole situation and deescalated by providing a solution by compromising with the two individuals.
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2. Have you ever experienced a person screaming at you? How did you handle the situation?
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Top Answer
Stay calm while letting the client know that it is very important to show respect for one another. I can help remedy the problem but we must work on it respectfully and calmly.
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Second Best
I have experienced many irate customers in the credit card industry. I let the customers vent, I reiterated their concerns to them to make sure I understood what they were upset about and assisted them.
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3.
I would try to deescalate the situation and listen attentively while explaining the client I am ther to assist \
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4.
I will try to come down the costumer first and then help.
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5.
Yes, listen and try to help.
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6.
Listen and try to help.
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7.
Yes I have, daily...I very calmly ask them to please lower their voice and lets come to an agreeance where we can both communicate effectively.
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8.
Yes. Working at TAPS I've had many experiences that have led to a person screaming at me. One time in particular, I had a patron who was very upset with our policy that did not allow students living on campus to purchase a permit. He had been told by someone on the phone that he could purchase a permit and soon realized he was given incorrect information. I let the customer vent out his frustration and clarified the reason why we couldn't actually sell him a parking permit to park on campus. The patron understood the reason and I gave him further information for seeking an acception through another department. The patron ended up thanking me and apologizing for his behavior.
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9.
Yes I simply waited until they were done and I simply responded with I'm sorry I've upset you, but I wanted to just explain my side.
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10.
I ask nicely can you please clam and let them no that i'm trying to help them. If that does work I would tell them let me get my sup.
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11.
I always listen to what they are screaming and wait until they stop talking. I'll explain the policy of office and the reason why the issue is happening. If they don't agree, I 'll come to see my supervisor to resolve this issue a.s.a.p.
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12.
When I was in college, I took some psychology, phylosophy and economic. I think these courses can help in this new job.
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13.
I listen to him or her. Then I explain the reason why and try to resolve this issues a.s.a.p If I can't resolve it, I will come to ask my supervisor for help.
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14.
Yes. I let the individual vent. while they a venting I utilized my communication skills by lisening and asking questions to get a good understanding of what is the real issue; use my body language to show that I am hearing what they are saying and can empathize with how they feel.then I give them what they want if at all possible.
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15.
Yes, I handled the situation by showing empathy with the customer and ultimately hearing them out. Usually an angry customer can be calmed down with empathy and showing that you understand the situation.
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16.
Yes. I would listen to what they had to say and try to calm them down in order to assist them.
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17.
Yes, I tried to talk to her/him and let him cool down and explain the situation.
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18.
Yes. I was working for a CPA firm and one of our biggest clients came into the office extremely upset because he said his payroll was incorrect. He said that he had called in and left a message directing me not to cut a paycheck for him. I calmly explained to him that he had not followed proper procedure and his payroll had already been completed. I gave him the option to pick it up later that evening if he wanted it changed. He calmed down opted to take it as-is.
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19.
Yes I have. I let them finish screaming and then calmly said what I had to say.
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20.
Difuse the situation and further assist them with a smile on my face.
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21.
I am experienced in dealing with hostile clients. The way I handle this situation is by remaining calm and realizing that this is a difficult and sensitive issue for them. I then allow the person to speak and wait to respond. I make sure that I am firm in what I am saying and remember that it is the situation that is making the person upset and not me.
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22.
I would attempt to disfussing the situation by showing the person, Iam there to assist them. I would ask question in an attempt to solve the situation that will be both productive and benfical to all involved.
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23.
Yes, I handled the situation by showing empathy with the customer and ultimately hearing them out. Usually an angry customer can be calmed down with empathy and showing that you understand the situation.
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-66.7%
24.
Yes, the person was a potential client who wanted services but they were not eligible. I allowed the customer to rant until they stopped to ask a question. Once I answered the question I asked that the customer to allow me to list their issues and see how I could be of assistance. The customer calmed down and we actually got her enrolled in two other related programs that would assist their family.
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25.
Yes, I would definately sympathize with the person utilizing my listening and probing skills to find a solution to make this experience productive and fulfilling to the person.
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26.
I would attempt to diffusing the situation by showing the person, I am there to assist them. I would ask question in an attempt to solve the situation that will be both productive and beneficial to all involved
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27.
Yes. I let them finish what they had to say,then calmly said I would be happy to help them get the issue resolved.
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28.
Yes I have. I would listen to the person giving them the opportunity to express themselves. I would maintain my professionism and assure them I am here to assist them in providing them with adequate service in hopes of calming them down and coming up with a solution.
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29.
I have experienced irate individuals in the past, the way I have handled these situations are: I listen attentivly to the person, i then explain to them I am there to try to assist in any way I can. If it is out of my scope, i will then have managment step in, before i do that I will explain to them I will have managment help them and if they had any other questions before I call managment
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30.
Yes, I remain calm and understand that their situation and how they may be feeling helpless since anger this is where anger stems from feeling unable to help yourself and I would try to help solve the issue in the best possible way.
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31.
Yes I have when I forgot to put in an order at Peter Piper Pizza. I apologized sincerely, stayed calm and thought of the best way to resolve and make the customer feel at ease.
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32.
Yes, I did my best to calm the customer down and do the best I can to solve there situation. I always follow the rules/guidelines but to make my customers leave happy.
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33.
Yes, I stayed calm and waited for her to finished screaming and then I tried to explained the reason why i was not able to do what she wanted me to do.
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34.
Yes, I had many people call the office I was working in looking to speak to eligibility and when they called I would let them say what they had to say. When they were finished I would politely explain that due to the phones systems they were sent to the wrong department, and I have no way of pulling there information. If they could give me the name of there worker I can transfer them to someone who could help them.
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35.
I would diffuse the situation and then calmly talk the client down.
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36.
Let them yell spoke lower than them calmly trying to hear the issue of the problem. then addressed that problem.
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-50%
37.
Yes. I listened to what the person had to say, then repeated problem to the person to make sure that I understood why they were upset. When I made sure that I understood why the were upset, I went on to try to help them to get the problem rectified or explained to them why the situation could not be rectified
+75%
67%
+ / -
-50%
38.
Yes reported it to my supervisor.
+75%
67%
+ / -
-50%
39.
Yes working in customer service and collections I have gotten that a few times I remain calm keep a consistent tone and allow to vent.
+75%
67%
+ / -
-50%
40.
I have and number one thing I did was stay calm. I understood that the person was in a bad situation and I needed to be sympathetic to that. I in a calm voice explained to my client that I was trying to help him. I explained to him that I understood his frustration and that I would review the issue with him so that we could come to a conclusion. As soon as he seen that I was treating him as a human and not a number, he seemed to calm down.
+75%
67%
+ / -
-50%
41.
I have found that when customers, clients, or members are upset they most likely have a reason to be and they just want to be heard, so in that situation i do more listening than talking and try to understand their point of view. i would reassure them that i would like to help them in any way possible to rectify the problem if they would explain it to me and it would be my priority to help them solve it or put them in touch with someone who could.
+75%
67%
+ / -
-50%
42.
Yes, at-risk high school students. I remained calm. Sometimes the situation called for having the person removed from the classroom. Most of the time, however, talking to the individual led to calm.
+75%
67%
+ / -
-50%
43.
I just listened let them get it out them talked calmly to them.
+75%
67%
+ / -
-50%
44.
The client wasn't screaming but she was really mad at one of my coworkers and had a few choice words. All I could really do was listen because anything else I'd say would just set her off.
+75%
67%
+ / -
-50%
45.
Yes, I would definately sympathize with the person listening to find a solution to make this experience productive and fulfiling to the person.
+75%
67%
+ / -
-50%
46.
Yes, I remained calm and talked normal with the person. I stated maybe there is another way we can approach this situation to where you feel comfortable with your decision. I never lost my cool with this person.
+75%
67%
+ / -
-50%
47.
Many times but i have never had any problem in dealing with this kind of situations i just try to listen themcarefuly then try to calm them down by just letting them know that i am willing to help them as much as i can and i willdo my best to ressolve the problem. for example, i work as a manager at the dry cleaning wher a lot of customers complain about the stain tath did not come out or the clothes were damaged, so i always try to clm them down by just letting them know that we will give credit for the damage or wil try to explain that even though i was not the one who put the dtain on the clothes, we will try one more time with no cost.
+60%
50%
+ / -
-40%
48.
No. But if it happen I'll try to be nice.
+57.1%
50%
+ / -
-42.9%
49.
Yes. i kept a clear level head along with a strong state of mind. when working being professional is very important so i would treat the person with respect. ask them what is ups them and attempt to explain how we can remedy this situation.
+60%
50%
+ / -
-40%
50.
Yes, in the field I currently work in there are individuals that experience great frustrations as they develop in age. When someone yells at me, I try to listen to what they are saying then I speak in a low soft tone to try and help them.
+60%
50%
+ / -
-40%
51.
Yes I have. I would listen to the person giving them the opportunity to express themselves. I would maintain my professionism and assure them I am here to assist them in providing them with adequate service in hopes of calming them down and coming up with a solution.
+66.7%
50%
+ / -
-33.3%
52.
Yes. I strive to stak calm but also safe. Talking in a friendly but firm voice. Of course recognizing when futher commonucations would not be benificial.
+66.7%
50%
+ / -
-33.3%
53.
Yes, I have experienced a person yelling at me. I informed the individual that we could not accomplish anything with yelling and if she spoke in an appropriate tone, we could be productive and work to solve the problem. I would maintain my composure to avoid a bigger problem and maintain my professionalism.
+42.9%
33%
+ / -
-28.6%
54.
Yes, I have. I was able to communicate calmly and let her know of how I ca help her.
+100%
0%
+ / -
-0%
55.
Yes,I tried to calm the individual down and allowed them to express themselves without screaming.
+100%
0%
+ / -
-0%
56.
Let the person express themselves.
+50%
0%
+ / -
-0%
57.
I let the person finish, sympathized with them and then told them how I could help.
+100%
0%
+ / -
-0%
58.
Yes! I have experienced individuals screaming. I handled the situation by letting them vent and then tell them I will do my best to help them get there issue resolved.
+100%
0%
+ / -
-0%
59.
Asked them to stop screaming and speak in a calmer voice so that we can work together to resolve their issue.
+100%
0%
+ / -
-0%
60.
I have had a customer screaming at me and my first instinct is to try and deescalate the person, once I have done that then I will assure them than I will do all I can to resolve the issue and make sure she is satisfied once we are done.
+100%
0%
+ / -
-0%
61.
I stayed calm and asked him to explain exactly what he wants , so I can try to understand.
+100%
0%
+ / -
-0%
62.
Yes. I remained calm, allowed the person to finish venting and then tried to explain to them how to best go about fixing the issue.
+100%
0%
+ / -
-0%
63.
Yes, while working at visiting angels I had a client with dementia who would sometimes get agitated. I was often able to diffuse the situation by maintaining a positive attitude and by not engaging in arguments with her. I would find ways to resolve the situation, while also maintaining clear boundaries about acceptable and unacceptable behavior. Upon a couple of occasions she became verbally abusive so I conferred with my supervisor who advised me to take some physical space from the client for a short amount of time, which gave her a chance to cool off, and the situation was then improved.
+100%
0%
+ / -
-0%
64.
Yes, the best thing is to always keep calm, be professional, listen to the client, and find solutions to the situation promptly.
+100%
0%
+ / -
-0%
65.
I deal with alot of parents whom are under anxiety due to their childs issues, so I have learned to be partient and always speak in a calm tone. I acknowlege there concerns and tell them I will do my best to settle the situation.
+50%
0%
+ / -
-0%
66.
Yes! I calmly listened to the persons grips and concerns. Once he was done I informed him that I would help with any issues he had.
+100%
0%
+ / -
-0%
67.
No, if there is a case, I will stay calm and help them to solve their problems with respected each other.
+50%
0%
+ / -
-0%
68.
I let the customer vent their complaint, let them know I heard and understand thier situations and then tell them what I can do to assist.
+100%
0%
+ / -
-0%
69.
Yes I have experienced a person screaming in my face. I have learned that its important to stay calm and not to elevate my voice. I have also learned to allow the person to finish before saying anything and not cutting them off. I try to be very specific with the words that I use and how I say them.
+100%
0%
+ / -
-0%
70.
Yes, I have at my current work I had a customer who was really angry at me for a defect in one of the products. After listening to him I apolizied and offered a new product at no cost. With this the customer was happy and thanked me.
+100%
0%
+ / -
-0%
71.
Yes, I have at my current work I had a customer who was really angry at me for a defect in one of the products. After listening to him I apolizied and offered a new product at no cost. With this the customer was happy and thanked me.
+100%
0%
+ / -
-0%
72.
I stay calm to how the other person that everyone has to respect the other one. I listen and ask him to calm down and I am there to help him solve his problem.
+50%
0%
+ / -
-0%
73.
The best thing to do is to try to get to the source of the problem ( why they are screaming ) and then you can move on to resolution of the problem.
+50%
0%
+ / -
-0%
74.
I remained calm letting the other person vent and reminded them that I am there to assist them and if the more facts I gather the quicker I can help them.
+100%
0%
+ / -
-0%
75.
I kept calm and professional. I listened and was able to tell the client what we can do instead of what we cant do.
+100%
0%
+ / -
-0%
76.
Yes, all the time. On a daily basis one my clients who is bipolar, his moods are constantly changing. When he gets irritated he starts yelling and cursing at me. I just in a calmly manner ask him to please take a stress walk and once he is calm he can come back and we can continue the activity.
+100%
0%
+ / -
-0%
77.
I always try to really understand the complaint, and do the best I can to solve the issue.
+100%
0%
+ / -
-0%
78.
Yes, I have helped people that seemed at their final straw regarding civility, and I usually try to calm the person with an empathetic attitude, asking them to remain calm so we can identify the problem and work toward a solution.
+100%
0%
+ / -
-0%
79.
I speak in a calm manner, asking for a quieter conversation in order for me to understand the problem, and be able to work towards a solution.
+100%
0%
+ / -
-0%
80.
I have had a lot of experience dealing with irate customers, I feel it is important to let the customers vent out and be a good listener. Most often customers only want be heard.
+100%
0%
+ / -
-0%
81.
I talked to them in a soft tone, reassured them that I was there to help them and listen. I then proceeded to try and resolve the conflict.
+100%
0%
+ / -
-0%
82.
All the time not only screaming but also cursing at me. I can control myself, apologize for the problem that made the client upset, and find a solution that would benefit the client and company.
+100%
0%
+ / -
-0%
3. Do you have a problem dealing with diverse people?
+58.6%
-52.9%
Top Answer
No, I am comfortable with assisting anyone that needs help.
+100%
100%
+ / -
-66.7%
Second Best
No, I don't have a problem with it.
+100%
100%
+ / -
-50%
3.
No, my part-time job I've had to deal with diversity.Whether it's co-workers, customers or clients, it's irrelevent--there is diverse people everywhere you go.
+100%
100%
+ / -
-66.7%
4.
No I have been born and raised in country with multiple culture.
+100%
100%
+ / -
-50%
5.
Absolutely not. I enjoy working with all people and even have a certificate stating that I have completed a lesson course for being an exemplary leader in diverse working environments.
+100%
100%
+ / -
-66.7%
6.
No, I am a diverse person myself. Dealing with diversity has never been a problem for me. You deal with diversity everywhere you go.
+100%
100%
+ / -
-50%
7.
Absolutely not. In my previous jobs I have had to work and deal with people from all walks in life, including internal customers.
+100%
100%
+ / -
-50%
8.
No, I welcome other opinions and ideas.
+100%
100%
+ / -
-50%
9.
No, by matriculating in the field of Social Work I understand that no two people are the same. I understand that people come from all types of backgrounds and all walks of life.
+100%
100%
+ / -
-50%
10.
No, by matriculating in the field of Social Work I understand that no two people are the same. I understand that people come from all types of backgrounds and all walks of life.
+100%
100%
+ / -
-50%
11.
No, I enjoy the challenge of finding a way to effectively communicate. I also appreciate the opportunity to see things from another point of view.
+100%
100%
+ / -
-50%
12.
Absolutely not. As a social science major at CP I learned about social worker's ethics and values. In fact, as a volunteer at TFS and a family advocate at the LINK I have worked with a diverse population from different e, culture, ehnicy..
+100%
100%
+ / -
-50%
13.
I work with many people in diversity. I treat them in a profesional manner.
+100%
100%
+ / -
-50%
14.
While I'm working in my last job, I have no problem dealing with diverse people because I treat them in professional manner to make them feel happy.
+100%
100%
+ / -
-50%
15.
Do you have a problem dealing with diverse peopleNo because we are all diverse in some form or another whether it be education, where we grew up, , our beliefs and ethnicity to name a few. Diversity is people who are difference or have differences. We all think, react, and view things differently. I embrace diversity and view it as an opportunity for growth, in new perspective, ideals, experience, and opinions.
+100%
100%
+ / -
-50%
16.
No I am a diverse person my self. I am open and welcome other opinions and ideas.
+100%
100%
+ / -
-50%
17.
Not at all! I believe diversity is what sets us all apart so I am open to new challenges.
+100%
100%
+ / -
-50%
18.
No. I am flexible to deal with people of different culture and background. I find myself accepted by different ethnicity.
+100%
100%
+ / -
-50%
19.
My work and volunteer experiences has provided me with the opportunity to work with a diverse population of people with varying backgrounds, cultures and ethnicities.
+100%
100%
+ / -
-50%
20.
No. I have worked with people of many different backgrounds and cultures. I embrace people's individuality.
+100%
100%
+ / -
-50%
21.
No I dont. I appreciate diversity and enjoy the company of diverse people. I like mingling with people different than I am as well as learning from them. I like it when people have something different to bring to the table.
+100%
100%
+ / -
-50%
22.
Diversity is what makes our country.
+100%
100%
+ / -
-50%
23.
No. During my personal volunteer and employment experiences I had the opportunity to work with a diverse population of people with varying personalities, moods, and ethnicities, which has not only taught me to interact with individuals from different backgrounds and cultures, but has also helped me to recognize the importance of human relationships.
+83.3%
80%
+ / -
-66.7%
24.
No I am a diverse person my self. I am open and welcome other opinions and ideas.
+80%
78%
+ / -
-70%
25.
I work with people from all walks of life. Because a person is different does not mean there is a lowering of intelligent or what they have to offer. I accept and respect thier differences. I like working with divers people because they bring a different perspective and technique to the table.
+80%
75%
+ / -
-60%
26.
no actually i prefer to deal a diverse environment. I can deal different cultures gracefully
+75%
67%
+ / -
-50%
27.
No. I realize that people are different in terms of ethnicity, temperament, attitudes,values,goals, wants, needs, etc.
+75%
67%
+ / -
-50%
28.
In my current line of work I already work with a lot of diversity. I treat everyone exactly the same regardless of ge race or social class.
+75%
67%
+ / -
-50%
29.
No not at all, we are livin in one of the biggest countries in the world where many people come from different background and culture. i actually like diverse people. it is another opportunity to learn diiferent culture by just interacting eith them. st school all my group projects were done by diverse people and i am happy that i had a chance to interact with them
+75%
67%
+ / -
-50%
30.
No. I keep an open mind and know how to adapt in different situations.
+75%
67%
+ / -
-50%
31.
Absolutely not. i enjoy the diversity that the world has to offer and find it a challenge understanding new cultures.
+75%
67%
+ / -
-50%
32.
I do not have any issues wirth diverse people i believe different cultures and backgrounds are what make this country so great.
+75%
67%
+ / -
-50%
33.
No. I am an immigrant myself and have been exposed to differents cultures and opininions. Working with the IRC and working and living at the SA gave me an oppurtonity to accept and respect people from diverse background.
+75%
67%
+ / -
-50%
34.
NO. In fact in my last job I worked closely and enjoyed working with many diverse people.
+75%
67%
+ / -
-50%
35.
I have no problem dealing with diverse people. I work in a professional manner, and treat every meeting in such way. In my 13 years of employment i have worked with diverse individuals.
+75%
67%
+ / -
-50%
36.
No I enjoy talking and working with people of all nations.
+75%
67%
+ / -
-50%
37.
No, i enjoy working with all people.
+75%
67%
+ / -
-50%
38.
No, diverse is an opinion someone has toward someone elses ways or lifestyle.
+75%
67%
+ / -
-50%
39.
Not at all. I am very skilled working with people of all diversities.
+75%
67%
+ / -
-50%
40.
No I don't. I feel that you can learn alot from different types of people.
+75%
67%
+ / -
-50%
41.
No I'm a diverse person myself. During my personal volunteer and employment experiences I had the opportunity to work with diverse population of individuals with varying personalities, mood and ethnicities, which has not only taught me to interact with individuals from different backgrounds and cultures, but has also helped me to recognize the importance of human relationships.
+75%
67%
+ / -
-50%
42.
No. my degree in psychology has taught me about diversity and the importance to recognize and respect different perspectives and learn what they can teach us.
+75%
67%
+ / -
-50%
43.
No. I am a people person I deal with people from different walks of life. I respect and accept thier differances. I treat people the way I want to be treated.
+75%
67%
+ / -
-50%
44.
I do not have any problems helping diverse people.
+75%
67%
+ / -
-50%
45.
No, I do not. Diversity is what makes our world interesting. It would be boring if we all were the same.
+75%
67%
+ / -
-50%
46.
I do not at all. I am a person of diversity myself and understand that my standards of living are not for everyone and that I may not have it right myself. So it makes it very easy for me to be empathetic to others.
+75%
67%
+ / -
-50%
47.
No actually i prefer a diverse environment. I don't have a problem dealing with different cultures.
+75%
67%
+ / -
-50%
48.
No I do not have a problem and am acutally very experienced working in a diverse setting.
+66.7%
50%
+ / -
-33.3%
49.
No i do not.
+60%
50%
+ / -
-40%
50.
NO I don't . I did a school project that helped me deal with my diases and discrimation. I assisted homeless vets in getting landlords to rent to them. As you may be aware, a lot of homeless vets are dual diagnosis, so it was difficult at fist but I realize that I am not to judge or feel sorry. I work my best when I do what is right for them and myself. I can deal with people who may have a lifestyle completly different from mine.
+66.7%
50%
+ / -
-33.3%
51.
No, I am a minority myself.
+40%
25%
+ / -
-20%
52.
No I look forward with working with a diverse population.
+100%
0%
+ / -
-0%
53.
No, not at all, my job is to please the please the customer and if they are not happy I need to find a way to meet their needs.
+100%
0%
+ / -
-0%
54.
Not at all. During my career I have dealt with British nobility down to mentally ill children. Each case has a different approach but ultimately they all have the desire for their needs to be understood.
+100%
0%
+ / -
-0%
55.
Not at all. Diversity helps keep the surroundings of a job fun, informative, and brings a plethora of ideas together, allowing a group to thrive.
+100%
0%
+ / -
-0%
56.
I maintain an understanding that people from different walks of life from myself have probably have a different frame of reference in how they view the world and themselves. I try to be sensitive and to respect and support the person, being conscious that working with diverse people means working with a diverse range of needs, depending on the client. Listening to the client and being respectful and non-judgmental about cultural and or social diversity issues is very important.
+100%
0%
+ / -
-0%
57.
No, I believe talking and dealing with diverse people make you well rounded in different cultures.
+100%
0%
+ / -
-0%
58.
No, I believe diversity is what keeps our would turing and interesting.
+100%
0%
+ / -
-0%
59.
No as a multi-racial female from San Francisco I have dealt and interacted with people of all races.
+50%
0%
+ / -
-0%
60.
No, I am comfortable of dealing with diverse people. I have worked in an electronic company before with Americans, Vietnamese, Chinese, Indian, Mexican...we were happy to help each others.
+50%
0%
+ / -
-0%
61.
No. Throughout my career, I have worked with top executives and entry level members, treating everyone with the same amount of respect.
+50%
0%
+ / -
-0%
62.
No. I actully perfer to working with diverese group. I believe its a great oppourtunity to learn and help those in need.
+100%
0%
+ / -
-0%
63.
No, a diverse population makes a community more culturally interesting. I have experience working with a diverse population and I enjoy being able to help people.
+100%
0%
+ / -
-0%
64.
No, I am comfortable with assisting anyone who needs help.
+100%
0%
+ / -
-0%
65.
No I do not have a problem dealing with diverse people.
+100%
0%
+ / -
-0%
66.
Absolutely not as a matter a of fact, the more diverse the better it is for me.
+50%
0%
+ / -
-0%
67.
Not at all, my current job requires me to deal with a variety of customers, from different backgrounds and settings, so I am quite accustomed to working with people from all walks of life.
+100%
0%
+ / -
-0%
68.
No. I enjoy working with people of all ages and races.
+100%
0%
+ / -
-0%
69.
I do not have a problem. Throughout my jobs I have gained the necessary skills to provide excellent customer service to people from different backgrounds including ethnicities, educational levels, those with mental illness, the young and the elderly. I am also bi-literate and are able to expand my knowledge and help with not only those who speak English but also Spanish.
+100%
0%
+ / -
-0%
70.
I do not have a problem dealing with diverse people, I am comfortable assisting anyone that needs help.
+100%
0%
+ / -
-0%
71.
I enjoy working with people of diverse cultures, not only as a customer, or fellow worker, but also, in everyday life.
+100%
0%
+ / -
-0%
72.
Not at all. I have had that experience in all of my jobs.
+100%
0%
+ / -
-0%
73.
No, my educational background is sociology. I love knowing about other cultures and getting to know individuals who practice different traditions then me.
+100%
0%
+ / -
-0%
4. Tell me about your social work education.
+48.9%
-40%
Top Answer
I have worked in the clerical area at human services so I deal with all sorts of clients and know how to handle different situations.
+100%
100%
+ / -
-66.7%
Second Best
My sociology coursework has prepared me to be able manage those of all cultures, background and economic levels and helped me develop a passion for working with others to received resources they need.
+100%
100%
+ / -
-66.7%
3.
I just started with my social work degree. I have learned different laws and rules when it comes to family and how to handle different family situations.
+100%
100%
+ / -
-66.7%
4.
I graduated form CSUMB with a B.A in health and human services.
+100%
100%
+ / -
-75%
5.
I have not received formal education in social work, but with prior work experience and extra curricular activities, I have learned to adapt to many situations especially with a diverse community. Volunteer work and social outreach has taught me to empathize with harsh situations and be passionate about finding a solution.
+100%
100%
+ / -
-75%
6.
Eligibility worker.
+100%
100%
+ / -
-66.7%
7.
I have a degree in sociology. Before I even earn the degree I was working for non profit organizations and was able to get enough experience in interviewing clients, selecting and support provision.
+100%
100%
+ / -
-66.7%
8.
I do not have formal education in social work. However, my previous work experience and continuing education has helped in situations when dealing with the public.
+100%
100%
+ / -
-66.7%
9.
I am currently pursuing a Master's of Social.I have had two internships in the field of social work. I have a total of nine hours left before I obtain my degree.
+100%
100%
+ / -
-50%
10.
I work with at risk youth help theem find jobs keep them out of troblems.
+100%
100%
+ / -
-75%
11.
I graduted last year with a Bachelors degree in social sciences with an emphasis in social service. About two years ago I was an intern at TFS as a housing specialist where I worked mostly with elderly people who were homeless and were been sheltered there because of an illness and this organization helped the while they were healing. I was able to help my clients with housing although I must say it was a challenge since they had very limited income. But at the end of accomplishing that challenge I felt very rewarded.
+100%
100%
+ / -
-75%
12.
I took some Psychology, Phylosophy and ecomomic courses when I was in college. I think these courses can help me do better in this new job.
+100%
100%
+ / -
-66.7%
13.
I volunteered for a kids youth program on helping them better themselves and seek the right direction in life and staying off the streets getting them in dance, sports, crafts, reading,
+100%
100%
+ / -
-66.7%
14.
I have not received formal education in social work, but with prior work experience and extra curricular activities, I have learned to adapt to many situations especially with a diverse community. Volunteer work and social outreach has taught me to empathize with harsh situations and be passionate about finding a solution.
+100%
100%
+ / -
-66.7%
15.
I have not received formal education in social work, but with prior work experience and extra curricular activities, I have learned to adapt to many situations especially with a diverse community. Volunteer work and social outreach has taught me to empathize with harsh situations and be passionate about finding a solution.
+84.6%
83%
+ / -
-76.9%
16.
I communicate well with others and know communication is key to team work and getting work done efficiently.
+77.8%
75%
+ / -
-66.7%
17.
I have a degree in psychology, which I believe has prepared me well to manage those of all cultures, backgrounds, and economic levels and has also helped me develop a passion for working with others to receive the benefits they need.
+77.8%
75%
+ / -
-66.7%
18.
I have not had any formal traning for social work. I have however handled many situations as a foster parent, and recently as a dialysis technician assisting patients with various needs medically and socially.
+80%
75%
+ / -
-60%
19.
I dont really have education in social work, but i believe my current education gave me enough to handle any situationinthis field including time mamagment skils, comouter skils, excelant written and verbal skils, being professional such us integrity and accountability in any field, keeping confidentiality in regards to recipents and the employees information and being very organized alos the keys to sucssed in this field
+75%
71%
+ / -
-62.5%
20.
I work in the welfare office were I have daily interaction with clients who come to office mad, irritated, or even happy. I have learned to deal with all type of clients. Its a rewarding feeling when you know that you did evereything in your hands to help out the client and that they are so thankful to see that you tried went above and beyond to do help them .
+75%
71%
+ / -
-62.5%
21.
I obtained a Bachelors of Science Degree in April of this past year and prior to that I worked for the State as a Welfare Eligibility Worker for 18 months and in that time frame, trained 3 others, I also worked as Child Care Eligibility Worker for 3 months, and more recently I worked as an Assistant for a non profit preschool program where I worked in the administration side of the program and experienced what it took to run a program.
+75%
71%
+ / -
-62.5%
22.
Though I haven't had any formal Social Work education; I have had many opportunities to participate in outreach programs that directly targeted our homeless & indigent population during my 6.5 years working in th GA unit.
+71.4%
67%
+ / -
-57.1%
23.
I don't have a degree in social work but I have one in business management that teaches me how to manage a business or non profit. I do however have around 10 years of experience working with organizations serving or working with the public.
+71.4%
67%
+ / -
-57.1%
24.
I have no prior social work education i am currently working as a developmentally disabled attendant where we need to work with a diverse group of clients and staff and work constantly under stress to get the job in a rightful and timely manner while following each client isp and human rights and state laws.
+71.4%
67%
+ / -
-57.1%
25.
I have and A.A. degree in which I took various social science classes teaching the social economics of people in communities and their needs and how to understand people dealing with various social problems. Some classes include.
+71.4%
67%
+ / -
-57.1%
26.
I have just gone back to school, I am currently enrolled in a Health Care Administration program. I have four years of on the job training in social services.
+71.4%
67%
+ / -
-57.1%
27.
I do not have any formal education. My experiences have been all hands on.
+71.4%
67%
+ / -
-57.1%
28.
I have not had any formal traing for social work. I have however handled many situations that customers need resolved.
+71.4%
67%
+ / -
-57.1%
29.
I do not have any formal education in social work, but I do work in an environment of retired mature adults where it is my responsibility to observe their behavior, and cognitive abilities in the event that they are no longer suitable to live independently.
+71.4%
67%
+ / -
-57.1%
30.
In Social Work, it deals more with the mind and indiviudal where I have majored in Business. But also think that there is a business side to this work also.
+71.4%
67%
+ / -
-57.1%
31.
I have my bachelor's degree in Sociology from Cal State Northridge, where i took classes in social welfare and counseling and interviewing. I have also volunteered at many social service agencies including GLASS where I gained much experience with a diverse population in counseling and interviewing.
+71.4%
67%
+ / -
-57.1%
32.
I am a recent gradaute from UC Davis with a major in Chicano Studies and a minor in Human Development. Armed with these classes, I have had the opportunity to learn more in regards to social work and expand my knowledge with the Latino culture in general. I know that Yuba County is filled with many latinos and other social and racial backgrounds, and I feel that through my education in Human Development and Chicano Studies, I have a better understanding of their needs.
+75%
67%
+ / -
-50%
33.
Originally I was a nursing major, but the main reason i chose that was because I wanted to make a difference in peoples lives. After learning about an HSST major I decided to switch and that is where I truly found my passion. I learned how to conduct an interview with a client and effective communication methods to use with said client such as mirroring and paraphrasing
+66.7%
63%
+ / -
-55.6%
34.
My social work education consists of a Sociology college course and 3 years work experience at Shasta County Health and Human Services Agency.
+66.7%
60%
+ / -
-50%
35.
BA in Liberal Studies, AA in Human Services.
+66.7%
60%
+ / -
-50%
36.
Psychology.
+55.6%
50%
+ / -
-44.4%
37.
Why do you want to work as an eligibility worker?
+50%
44%
+ / -
-40%
38.
Being that I have no education in the backgroungd of social work I do have experience work at the county of marin as a extra hire I was lucky to have laned a joib in 2006. It allowed me to experienced all the differnt departments from Calworks, Edd ( Employment Development Department) To the General Assistance Program To the TANF( Temporary Assistance for the needy Fasmilies) Welfare Department. I am also Familar with the County ISAWS Program
+45.5%
40%
+ / -
-36.4%
39.
I always wanted to be a social worker because I wanted to make a difference in peoples life; therefore,when I first went to college, I originally was a social work major in which i took various social work classes such as, Human Behavior and Social Environment I that taught me why people behave the way they do and prepared me for situations that i may encounter on the job and in daily living.
+45.5%
40%
+ / -
-36.4%
40.
My work experience in human resources dealing with many different people has educated me immensely.
+100%
0%
+ / -
-0%
41.
My social work education is having over 10 years plus with social services. And have worked in different departments from child support, child care, TANF, and Snap. So having the social work education and experience I know well.And is willing to learn more.
+100%
0%
+ / -
-0%
42.
I do not have a degree in the social work, but I do have hand on experience and 15 years working in the social work field. I have worked as a liaison with D.P.S.S and the Group Home.
+100%
0%
+ / -
-0%
43.
I have a minor in sociology, and the focus of those classes included social inequality, and how it effects society. These courses, along with my experience working with diverse populations, helped me to develop a social and cultural awareness, that is important to have in an area as diverse as ours.
+100%
0%
+ / -
-0%
44.
I do not have any education in social work, but I am well seasoned in dealing with the public.
+100%
0%
+ / -
-0%
45.
As a mental health worker my education was continuous and ongoing. Each client had different needs and the ability to recognize those needs was critical. To that end, two day training sessions were mandatory every 3 months.
+100%
0%
+ / -
-0%
46.
Though I have not been formally trained in the field of social work, I have studied biology, a field that has prepared me for this position. I am organized, thorough, and time efficient due to my training in biological sciences, all qualities that will make me an excellent eligibility worker.
+100%
0%
+ / -
-0%
47.
I have a bachelor of arts degree in sociology. During my studies I learned methods of social research and interview methods. I also completed a sociological statistics course which taught how to evaluate numerical data in reference to diverse social groups, using SPSS to record and evaluate data. My studies also focused on race and ethnic relations and cultural sensitivity training for working with diverse groups of people.
+100%
0%
+ / -
-0%
48.
I graduated from Saint Leo University with a Bachelors in Sociology, also volunteered with Newport News Department of Social Services in the finance department, processing Medicaid and TANF cases.
+100%
0%
+ / -
-0%
49.
I am currently in the process of graduating with a degree in Social Work.
+100%
0%
+ / -
-0%
50.
I have studies MBA program which including: Human Resource management, social interests. Therefore, my goal is practiced to be a scholar-practitioner to help our community with social interests and help to bring benefits to common people.
+100%
0%
+ / -
-0%
51.
Although I do not have much social work education, but I believe my bachlors in business will help me do this job with excellence.
+100%
0%
+ / -
-0%
52.
I have had courses such as Math, statistics, which would help.
+100%
0%
+ / -
-0%
53.
Through school I have broaden my views of to why there are so many people in need of government assistance. Many times it is hard to make a decent living the high demand of living cost in comparison to the minimum wage. Many low income individuals have a job but it is just not enough to be able to provide a safe and secure lifestyle for their families.
+100%
0%
+ / -
-0%
54.
Through school I have broaden my views of to why there are so many people in need of government assistance. Many times it is hard to make a decent living the high demand of living cost in comparison to the minimum wage. Many low income individuals have a job but it is just not enough to be able to provide a safe and secure lifestyle for their families.
+100%
0%
+ / -
-0%
55.
I have completed course work in General Psychology, Sociology, Theories of Personality, Abnormal Psychology, and Small Group Communications; and coupled with my Tutoring experience I am able to develop and maintain good social interactions for good outcomes.
+100%
0%
+ / -
-0%
56.
I have completed coursework in General Psychology, Sociology, Abnormal Psychology, Theories of Personality, and Small Group Communications; which in correlation to my tutoring have helped me develop skill sets for working with a variety of people.
+100%
0%
+ / -
-0%
57.
I took some sociology classes in college and continued to take in-service training at my last employment.
+100%
0%
+ / -
-0%
58.
I have worked with individuals from all walks of life. Currently I work at a group majority of the boys have been a ward of the state and have emotional and physiological problems. I was a health educator were we provided a lot of community outreach. We organized and executed events around the city. We mainly provided resources to lower incomes communities in our city.
+100%
0%
+ / -
-0%
5. How do you keep a positive attitude at work?
+60%
-20%
Top Answer
I keep a positive attitude by telling myself I am a team player and knowing I am there to help people who can not help their self, it makes me feel good when I know someone left today and was able to go and have a meal tonight or somewhere to lay their head.
+100%
100%
+ / -
-66.7%
Second Best
I establish good relationships with fellow employees. Additionally, I do not take personal offense to remarks and actions that residents direct towards me. When things become hectic, I choose to remain calm, as my attitude, and response to situations is the one thing I can control.
+100%
100%
+ / -
-50%
3.
I am generally a happy person. I like to look on the brighter sides of things and I do enjoy getting lost in my work.
+50%
0%
+ / -
-0%
4.
The fact that my work affects the lives of others keeps me positive. If my attitude becomes lackluster then my decisions could seriously impact the lives of the people I am trying to assist.
+100%
0%
+ / -
-0%
5.
I keep a positive attitude reminding myself that I am being of service to others and that I am doing important work. If I become stressed I take a moment to breathe and then carry on with my work. Centering myself in this way ensures that I will continue to put forth my best effort even when under pressure.
+100%
0%
+ / -
-0%
6.
I think keeping a positive attitude is always a plus.
+100%
0%
+ / -
-0%
7.
I keep positive attitude by being positive and enjoying what I do.
+100%
0%
+ / -
-0%
8.
Enjoy with working makes me feel good and helping people makes them happy too. I treat my co-workers as a big family with sisters, brothers, cousins...I am a person to respect others and avoiding any troubles are my way of life.
+100%
0%
+ / -
-0%
9.
Do the best work I possibly can, ask questions if needed and feel accomplished when tasks are complete.
+100%
0%
+ / -
-0%
10.
Positive attitude comes from within whether I am at work or home. I live positive lifestyle by mediatating , reading or playing tennis. My belive is if your positive in personal life then that will show at work as well.
+100%
0%
+ / -
-0%
11.
I think it is important to keep a positive attitude at work. My faith if God keeps me focused and positive even in bad situations.
+100%
0%
+ / -
-0%
12.
I stay positive at work by being a leader to my fellow crew members. As one of the main closers I keep positive by patiently guiding my crew members and when asking for help, to keep in mind to remain polite and professional. Ask with "please" and never demand.
+100%
0%
+ / -
-0%
13.
A positive attitude is usually reflective of a genuine willingness to do what is necessary to achieve a desired result. In social work the reward is helping people through the process, and identifying services that can benefit families and individuals.
+100%
0%
+ / -
-0%
14.
Part of it is my personality to be a positive person, the other part is that I feel good about helping people so it is easy for me to be positive.
+100%
0%
+ / -
-0%
15.
The person if at any given time decides to be rude to me, I make a note to myself saying they are not screaming or upset at me it is due to the hard situation they might be experiencing. I can very much relate but through my education and work experience I have managed and have the necessary skills to cope with an unpleasant time.
+100%
0%
+ / -
-0%
6. What made you decide to get into eligibility work?
+60%
-20%
Top Answer
I love working in the public eye and I am patient, considerate, understanding, helpful and a team player.
+100%
0%
+ / -
-0%
Second Best
I think this is an important job, acting as a liaison between individuals and public assistance. Not only are you providing help to individuals and families who need it, you are also helping to weed out individuals trying to take advantage of public assistance.
+50%
0%
+ / -
-0%
3.
I enjoy being able to help those who truely need the help. I also would like to try to help keep the abuse of the system to a minimum.
+100%
0%
+ / -
-0%
4.
I have always been in professions that have been about helping others. Eligibility appears to be the perfect fit for my abilities and talents.
+100%
0%
+ / -
-0%
5.
I wanted to help people on a larger scale. I see the need for people to be able to access services as being important, especially in this county. There are so many people and so many children in need of basic care and services and they deserve to have a better quality of life. I would like to help them access these services and a better standard of living as an eligibility worker.
+100%
0%
+ / -
-0%
6.
Being able to educate tohers in need about the many assistatnce programs out there that can enrich them to become.
+100%
0%
+ / -
-0%
7.
I want to gain more experience in the Human Services field and I enjoy working with diverse people.
+100%
0%
+ / -
-0%
8.
I want to be a scholar-practitioner to help people. I am very glad and enjoy when do something to people who will be happy too. If there is no help, they may be sad, distress, and no future. When I help them, they get better and they will help others later time in their lives.
+100%
0%
+ / -
-0%
9.
I am looking for a more stable career and thought this would be a great stepping stone to grow within the agency.
+100%
0%
+ / -
-0%
10.
This is a great opportunity for me to showcase my work skills, handling customer service.
+100%
0%
+ / -
-0%
11.
I always wanted to be a public servant, and this job will allow me to help more Connecticut resident get access to different programs offered by the state to improve their welfare. I myself had experience beign in need of help, so I know how it feels when someone gets the they needed.
+100%
0%
+ / -
-0%
12.
I would really enjoy helping people find the assistance they need.
+100%
0%
+ / -
-0%
13.
I had occasion to need help. I was impressed with the demeanor of the person who helped us. I consider this position as entry level, and hope to offer more as I grow in the organization. It feels good to help people.
+100%
0%
+ / -
-0%
14.
To be able to continue helping people in a positive way.
+100%
0%
+ / -
-0%
15.
At wont point I was in need of government aid, all the workers have never been rude to me and provided myself with a sense of hope.
+100%
0%
+ / -
-0%
7. Client's will tell you all sorts of stories, how much emotion will you allow yourself to give each client in your decision making?
+100%
-20%
Top Answer
Be professional to perform the job. No personal emotion to effect the decision making.
+100%
0%
+ / -
-0%
Second Best
I am here to determine there case, there is to be know emotion involved. There are rules and regulation which need to be followed and this is where I draw the line.
+100%
0%
+ / -
-0%
3.
I try to stay objectively but try to listen to them.
+100%
0%
+ / -
-0%
4.
Not much. I do believe that most people are honest, but there are few who will try to abuse the system.
+100%
0%
+ / -
-0%
5.
I think it is important to look at the facts first. Letting the client know you empathize with the fact that they are experiencing hardship does build client trust, but the bottom line is whether the client is eligible for services or not and my ultimate job is to determine this through interviewing and gathering information about the client through the prescribed means of documentation spelled out by the county rules. In making a decision, I would use facts rather than emotion.
+100%
0%
+ / -
-0%
6.
Ill be there to listen and understand where they are coming from but there ate policies and prceudres to follow.
+100%
0%
+ / -
-0%
7.
You can not wear your emotions on your sleeve. I am empathetic, but I have a job to do and I believe in company policies and standing by them.
+100%
0%
+ / -
-0%
8.
I realize everyone is there for a reason, and I will empathize with everyone.
+100%
0%
+ / -
-0%
9.
I think one needs to show concern and compassion for the individual and assure them you understand and will do what you can to help, yet to be professional, you can not show your emotions. The facts that are asked for will determine the decision.
+100%
0%
+ / -
-0%
10.
I believe in facts. If a person is not eligiable for any aid then I will calmly explain the rules or policies and as to why he or she is not eligiable .
+100%
0%
+ / -
-0%
11.
In reality, the Eligibility Decisions are usually made through a rubric of criteria, that often dissuades emotion as a mitigating factor. Certainly, any human response will involve emotions and one cannot distance themselves entirely from that; but decisions in case study should only be revealed in a commiserate response.
+100%
0%
+ / -
-0%
12.
My emotions cannot get involved with the facts. I will follow the guidelines given to me.
+100%
0%
+ / -
-0%
13.
I will be able to show the right amount of empathy be polite at all times, but know that at the end of the day there are regulations and follow them.
+100%
0%
+ / -
-0%
8. When you have a lot of work to do, how do you get it all done? Give an example?
+100%
-20%
Top Answer
Set priority and time management. For example as per deadline first processing SAR7, RRR and then other listing tasks.
+100%
100%
+ / -
-50%
Second Best
It is important to prioritize. Urgent and time sensitive tasks should be completed first. After that, make note of what your schedule looks like, and utilize free time in a productive way. for example, one time at work I observed a resident assaulting another resident. Immediately after breaking them up, I had to complete incident reports and chart in their files about the assault, as this information is provided to the administrator and their respective counties. I had planned on doing my counselings at this time, but due to the situation, I needed to prioritize my work load.
+100%
100%
+ / -
-50%
3.
I like to prioritize my work. Those with the closest deadlines are given top priority, but I also like to work on many different projects to allow room for error.
+100%
0%
+ / -
-0%
4.
I believe the key here is to prioritize. Cut off dates obviously have a great influence on the priority of certain tasks while a client coming into the office with an emergency would have to take top priority.
+100%
0%
+ / -
-0%
5.
I prioritize my work by what needs to be finished first. I allot myself a specific amount of time to finish particular task. I use timelines and schedules to prioritize work and to better manage my time. For example, I had many sources to review for a literature review during work on my masters degree. I alotted myself one hour per article and three articles a day so that I made sure my research was completed on schedule.
+100%
0%
+ / -
-0%
6.
By staying calm which allows me to focus and be more productive.
+100%
0%
+ / -
-0%
7.
I believe when you have a lot of work to do it is best to have excellent time management skills. I handle all important work or deadline work as my first priority and work my way until I am finished.
+100%
0%
+ / -
-0%
8.
I priortize my tasks and get done what is most important, If I find I am haveing trouble priortizing, I will ask my supervisor for there input.
+100%
0%
+ / -
-0%
9.
I will place each job on priority scale and do all the high priority and time sensitive work first and go through each job that way.
+100%
0%
+ / -
-0%
10.
I have schedule list to do priority, emergency, deadline go first. In addition, preparation will help to solve the work. For example, in 2008 I worked two building at the same time. I have done emergency jobs on one building with some hours and do for another job with some. I moved forward and backward several time in a day to solve tasks and activities until I have done my jobs.
+100%
0%
+ / -
-0%
11.
Prioritizing, scheduling and planning a time line to meet all deadlines.
+100%
0%
+ / -
-0%
12.
By priortizing . I priortize from the simple to hard or what I can get done in few mintues and get that out of the way and then work on long projects with requires much more time.
+100%
0%
+ / -
-0%
13.
Prioritization. I should always start with urgent assignments, or assignments that would not take lots of time to be done, so I could get more people checked.
+100%
0%
+ / -
-0%
14.
Prioritize. What is due first, what is due second and so forth.
+100%
0%
+ / -
-0%
15.
Time-management is one of the key to completing tasks. Also, prioritizing my work & being organized is important. For example, as I mentioned earlier, as one of the main closers at Taco Bell, at the end of the shift, within half an hour the store has to be nice and tidy. Managing my time and maintaining cleanliness while serving customers which are number one is very stressful. Yet I manage to get my job done by take it easy and prioritizing my work in doing the most important task first.
+100%
0%
+ / -
-0%
16.
I usually prioritize my tasks from most difficult to be completed first. As an example, when I contact our customer base I usually have a number of routes to review and contact. I try to surmise the work load on each route and tackle the issues in a systematic way.
+100%
0%
+ / -
-0%
17.
I will prioritize. I will get done with time sensitive matters first. I enjoy the challenge of a time crunch.
+100%
0%
+ / -
-0%
18.
I am a fast worker, I will also challenge myself and divide up the work I have with the rest of the hours I have for that day.
+100%
0%
+ / -
-0%
9. Describe a recent unpopular decision you made and what the result was.
+100%
-20%
Top Answer
Applied a promotion job but failed the interview. The results was I got a Thank you letter.
+100%
0%
+ / -
-0%
Second Best
I can not recall anything recent, however, during my time as a mental health worker there was a occasion where my group of kids were refusing to follow directions. As a consequence I decided to cancel their sport session and hold a group discussion to address their behavior. The outcome was that they discovered that every action has a reaction.
+100%
0%
+ / -
-0%
3.
I told a client at the detox facility that they were not allowed to have their cellphones on their person. There was a client who was argumentative about this and I had to calmly explain that it was the rule and must be followed in order to access our services. The client was irritated but ultimately complied with the rule.
+100%
0%
+ / -
-0%
4.
I cut my hair and donated it to locks of love. The result was that it helped someone self esteem when they were feeling very low due to cancer. It was the best decision for me.
+100%
0%
+ / -
-0%
5.
An unpopular decision I have made recently would be to not ask a co/worker before I grab some filing to work for them. end result was I had to redo the work I did. Next time I will ask if they need help and ask them to explain to me the way they would like it done.
+100%
0%
+ / -
-0%
6.
I had to let a client know that despite his hard ships there was someone that was more in need to be on top of the priority list.
+100%
0%
+ / -
-0%
7.
I had hired a wonderful employee and another position became available and that person suggested a relative. I interviewed the relative and did not want offer the position. My General Manager, asked me to hire that individual and within 90 we had to let him go.
+100%
0%
+ / -
-0%
8.
As a store manager I have switched the 3 min rule on where if a customer leaves without pumping gas the pump will shut off immdiately. So if a customer purchases the gas and starts to talk to someone and three mintues are up. I have had customers complain but I calmly expalin it is for their best interest and will also help with theft in case they forget to pump and leave.
+100%
0%
+ / -
-0%
9.
I recently decided to drop my nursing program I was attending. It was for the best for my family so I do not regret. It, even though I got a lot of negative feedback.
+100%
0%
+ / -
-0%
10.
We utilize outside sales representatives, and there is one in particular who has difficulty following protocol. This creates trouble between the new customers and our perceived service. Often resulting in irate customers who have no desire to continue with our service. It falls to me to bring these short comings to the supervisor for attention and remedial training. When it is a continuing issue, it reflects on the company as a whole. Sometimes the result is not as forceful as I feel is necessary, and it continues.
+100%
0%
+ / -
-0%
11.
I thought a violent student should be sent to a specialized school. My supervisor felt sorry for the parents. The student ended up injuring and sending to the hospital a staff member.
+100%
0%
+ / -
-0%
10. As an eligibility worker you will make a lot of difficult decisions, how do you make them? How do you move on from those difficult decisions?
+100%
-20%
Top Answer
I make sure that I have all the facts available to me. I do not find it difficult to move on from difficult decisions, they must be made for certain reasons and I find that it is ok to do so.
+100%
0%
+ / -
-0%
Second Best
Eligibility decisions are most often based on rules and standards. The rules are there to be followed and are not mine to change. Therefore I can move on knowing I have done the best I can within the framework of those rules.
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3.
I would pay attention to the facts and the information pertaining to each client on a case by case basis based on the county rules for eligibility. I would put my best effort forth to do everything I could within the rules to help a client based on their eligibility. Whether I was able to get services for each client or not, I would know that I did everything I was able to to help them and realize that sometimes difficult decisions, such as denials were also a part of the job.
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4.
The decisions are based on specifics and tables not personal opinions.
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5.
Once I gather and verify all the information needed to complete the application, I make the decision from that and move on feeling good about the decision I made.
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6.
I will make the best decisions by keeping the interested party as well as place of business interest #1 priority.
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7.
I will make decisions based on the requirements with no favoritism. I move on from a difficult decision by leaving the decision at work.
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8.
I will know that I am following the compliance rules and regulations of the position.
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9.
As a store manager I have to my fair share of difficult decisions to make. But after gathering the facts and following the policies and explainning that to the customer as to why the decision was made.
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10.
I follow the guide lines given. I am not making the choice so it really is not my decision, therefore I help who I can. Knowing that I will be be able to help others will help me move on.
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Welfare Eligibility Worker
Job Satisfaction
Interview Difficulty
Healthcare
Vacation
Hours per Week
60%
Easy
Provided
Two Weeks
40 Hrs/Wk

Interview and investigate applicants and recipients to determine eligibility for use of social programs and agency resources. Duties include recording and evaluating personal and financial data obtained from individuals; initiating procedures to grant, modify, deny, or terminate eligibility for various aid programs; authorizing grant amounts; and preparing reports.

Source: careerplanner.com/Job-Descriptions/Welfare-Eligibility-Workers-and-Interviewers.cfm Last Updated: March 27, 2014, 4:29 am
Education Requirements

A Bachelor's degree is usually required for an entry level position.

Anonymous Career Reviews

Learn what a career as a Welfare Eligibility Worker is really like. Read our anonymous reviews!

Pros in Welfare Eligibility Worker

Helping people. When I decided this is the field that I wanted to be in, I knew why, because I wanted to help people and make a difference in their lives. It does not matter how much money you make or what job/career you get into, eventually everyone wants to do something meaningful with their lives. That is a pro of being a Eligibility Worker. Knowing you want to make that difference and getting too.

Submitted On: May 30, 2012, 2:44 am

help making people lives easier ; knowing i have kept a child from going to school hungry , helping a mother keep her children warm and safe gives; making sure an sick or elderly personcan afford thier medicine gives you a great feeling of accomplishment.

Submitted On: October 31, 2012, 10:56 pm

I Interview, gather and analyze information to determine eligibility of clients.

Submitted On: July 3, 2012, 3:18 am

Pros would be helping others and the cons would be seeing people in a state of distress because of their current economic situation.

Submitted On: September 7, 2012, 3:06 am

I believe that one of the biggest pros is being able to help other people. Many people that are asking for assistance are going through a hard time and it always helps to have an understanding person to answer any questions you may have.

Submitted On: September 21, 2012, 2:49 am

You get to help people who are at a time in their life when they need assistance.

Submitted On: October 31, 2012, 10:31 pm

I enjoy being able to see a person that is very unhappy and stressed being that they lost their job and not sure what or where to turn next.

Submitted On: July 3, 2012, 3:18 am