Welfare Eligibility Worker
Top 10 Interview Questions and Answers

Question 1 of 10

1. Give me an example of a time when a company policy or action hurt people. What did you do to mitigate the negative consequences to people?
Best way to prepare for your Welfare Eligibility Worker interview starts here. Practive 10 Interview Questions.
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1. Give me an example of a time when a company policy or action hurt people. What did you do to mitigate the negative consequences to people?
Top Answer
When the customer was denied getting the benefits she applied for and I stepped in to assure the person that it was not the end of the world and maybe she would be able to come back in a week and start all over again, may her income may have changed since then.
Second Best
I have fortunatly not run into a situation like that.
3.
A new company policy stated that when kids tried to run away we should not intervene but let them go. I had no influence on company policy so had no way to mitigate the consequences.
4.
A client at visiting angels who could not stand or walk was recommended by my supervisor to use a hoyer lift to get from her bed to her wheelchair. She felt demeaned by the policy and was upset. I contacted the supervisor after discussing the issue with the client. They compromised by sending in another employee to help provide assistance so that the client didnt have to use the hoyer lift. She was satisfied with this decision and it was a win win for everyone.
5.
Recently the CCS program has had to lay off quite a few people for which I care about. I encouraged them by telling them when one door closes another opens. I do my best to boost of there confidence and let them know how much I believe in them.
6.
In 2008, the Company I worked before layoff many employees and they were very unhappy. I gathered them and made a list with their name, address, and phone numbers. I gave the list to our managers and asked they would call us back if there are jobs to do. Six months later, the Company called some of them back.
7.
When a customer has failed to make his payments in a timely fashion, they are placed on COD status until the account can be brought current, and this often denies the customer replacement of bottled water. Often, there are situations where elderly customers have been victim of identity theft, which requires extensive processing to correct. With the blessing of my supervisor, we have been able to work around certain protocols to help these customers with situations not of their doing, and bring them water.
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2. What is the most difficult part of being a Welfare Eligibility Worker?
Top Answer
The most difficult part is making a mistake or dying someone a right that he was eligible for.
Second Best
How to evaluate exactly if the applicants meet the requirements or eligibility or not.
3.
Most difficult would most likely be to postpone or deny benefits due to lack of documentation or eligibility requirements.
4.
I would prioritze by urgency and need. I would have a calendar with reminders or sticky tabs and reminders to do things, I would Highlight and date remind myself, I would have folders with color coded tabs of urgency to complete.
5.
I assume it will be denying benefits to those it appears are in need but did not meet the requirements.
6.
I believe it would be not being able to approve someone for assistance that really needs it but they do not qualify. I know it will happen though.
7.
Seeing how hard peoples lives are and what they are going through and knowing that you may only be able to do so much, which in turn may not quite be enough.
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3. What was your most difficult decision in the last 6 months? What made it difficult?
Top Answer
How to get promotion. Not a lot of opening but a lot of competition.
Second Best
Trying to decide which job I would take, because I was offered more tan one.
3.
I quit a perminate part time job for a full time temporary job. It was difficult because I am still attending school, and the fact that the job was temporary. Yet, it has allowed me to gain new job skills and a greater network.
4.
My most difficult decision was to give up smoking! It was difficult because I have been smoking for so many years!
5.
Whether to accept a temporary position which wouldve conflicted with this position. I needed to weigh the benefits and the potential losses associated with not taking the position. It was difficult because I really want to work for the social services department and I didnt want to accept the job and then ave to turn down a job with the county.
6.
The decision to check out other careers. Number of years in my current title. and the change in career.
7.
To refer a student to a inclusive special education program. Knowing the parent would be irate and hostile, I had to seek services that was best for the child.
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4. Why are you the best candidate for us?
Top Answer
I understand the need to be able to listen and differentiated the tales from the truth.
Second Best
I have worked as an Eligibility Worker for two years and I have gained the experience and compassion to help others in that time.
3.
I believe I have the relevant experience to do well in this position. I am a team player who is always willing to help a coworker if they are in need. I am compassionate and have a passion for helping others.
4.
Besides my educational background in Business Administration, I have a strong desire of helping the needed people. I also have such qualifications as hardworking attitude, active listening skill, strong sense of responsibility, creativeness and emotional intelligence.
5.
I am passionate about helping people, providing excellent customer service. I would like to make this a career and move up in the company.
6.
I am attentive, I am detailed oriented, I am friendly and very patient, I have past experience working with differenct county programs and services and was able to follow their policies and procedures in a timely fashion at the time of operating my own family child care business, I can multi task, and I am a quick learner.
7.
I am a trained listener. I understand the importance in filtering the truth and gathering the facts in order to make the correct decisions. I am well organized and a fair team player.
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5. Do you consider yourself a people person?
Top Answer
I do consider myself a people person. I enjoy helping others in any way I can, and educating them regarding resources that are available to them.
Second Best
Absolutely. I love working and interacting with people. I especially enjoy helping people. It gives me a sense of accomplishment.
3.
Yes I am a people person who love helping other people using high emotional intelligence and active questioning and listening skills to verify who are really in need of help and assistance.
4.
I would consider my self a people person. I like meeting them at their level and I don not pass judgement.
5.
I do believe I am somewhat of a people person. I am a quiet person but a great listener.
6.
Absolutely. I rarely meet a stranger and I enjoy working with people and helping others.
7.
I have extensive experience and training in people interaction. I pride myself in having great people skills. All my relationships with people are healthy.
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6. What made you decide to get into eligibility work?
Top Answer
I love working in the public eye and I am patient, considerate, understanding, helpful and a team player.
Second Best
I think this is an important job, acting as a liaison between individuals and public assistance. Not only are you providing help to individuals and families who need it, you are also helping to weed out individuals trying to take advantage of public assistance.
3.
I enjoy being able to help those who truely need the help. I also would like to try to help keep the abuse of the system to a minimum.
4.
I have always been in professions that have been about helping others. Eligibility appears to be the perfect fit for my abilities and talents.
5.
I wanted to help people on a larger scale. I see the need for people to be able to access services as being important, especially in this county. There are so many people and so many children in need of basic care and services and they deserve to have a better quality of life. I would like to help them access these services and a better standard of living as an eligibility worker.
6.
Being able to educate tohers in need about the many assistatnce programs out there that can enrich them to become.
7.
I want to gain more experience in the Human Services field and I enjoy working with diverse people.
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7. How do you keep a positive attitude at work?
Top Answer
I keep a positive attitude by telling myself I am a team player and knowing I am there to help people who can not help their self, it makes me feel good when I know someone left today and was able to go and have a meal tonight or somewhere to lay their head.
Second Best
I establish good relationships with fellow employees. Additionally, I do not take personal offense to remarks and actions that residents direct towards me. When things become hectic, I choose to remain calm, as my attitude, and response to situations is the one thing I can control.
3.
The fact that my work affects the lives of others keeps me positive. If my attitude becomes lackluster then my decisions could seriously impact the lives of the people I am trying to assist.
4.
I am generally a happy person. I like to look on the brighter sides of things and I do enjoy getting lost in my work.
5.
I keep a positive attitude reminding myself that I am being of service to others and that I am doing important work. If I become stressed I take a moment to breathe and then carry on with my work. Centering myself in this way ensures that I will continue to put forth my best effort even when under pressure.
6.
I think keeping a positive attitude is always a plus.
7.
I keep positive attitude by being positive and enjoying what I do.
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8. Give an example of an important goal that you set in the past. Tell about your success in reaching it.
Top Answer
Finish my RRR assignment before the deadline. By the end of the month I can successfully complete the whole assignment.
Second Best
I had a surgery and it was to lose a certain amount of pounds, which I did, and it felt so good to see I had accomplished my goal.
3.
Returning to school to finish a degree. I did attend a technical college for a year and then quit, mainly because I was not sure what I wanted to do. I took time off and became complacient. I eventually figured I was not happy and wanted more so I went back to college.
4.
I guess an important goal was to totally remodel my house. After 10 years it is finally done!!!
5.
I wanted to obtain my masters degree in theatre arts production. I put great effort into writing my personal statement for admittance into the program. Once accepted, I treated it as my number one priority and able to achieve two 4.0 grade point averages out of the four semesters I attended and I graduated in with my masters in two years.
6.
Step outside of comfort zone. Applied for jobs outside of professional skills.
7.
My goal was to return to school and seek my bachelors degree. I set a time limit and budget for myself. With support from my husband I changed my from full time to part time with my job and focused on school and completed in two in a half years.
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9. Have you ever experienced a person screaming at you? How did you handle the situation?
Top Answer
Stay calm while letting the client know that it is very important to show respect for one another. I can help remedy the problem but we must work on it respectfully and calmly.
Second Best
I have experienced many irate customers in the credit card industry. I let the customers vent, I reiterated their concerns to them to make sure I understood what they were upset about and assisted them.
3.
I would try to deescalate the situation and listen attentively while explaining the client I am ther to assist \
4.
I will try to come down the costumer first and then help.
5.
Yes, listen and try to help.
6.
Listen and try to help.
7.
Yes I have, daily...I very calmly ask them to please lower their voice and lets come to an agreeance where we can both communicate effectively.
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10. When you have a lot of work to do, how do you get it all done? Give an example?
Top Answer
Set priority and time management. For example as per deadline first processing SAR7, RRR and then other listing tasks.
Second Best
It is important to prioritize. Urgent and time sensitive tasks should be completed first. After that, make note of what your schedule looks like, and utilize free time in a productive way. for example, one time at work I observed a resident assaulting another resident. Immediately after breaking them up, I had to complete incident reports and chart in their files about the assault, as this information is provided to the administrator and their respective counties. I had planned on doing my counselings at this time, but due to the situation, I needed to prioritize my work load.
3.
I like to prioritize my work. Those with the closest deadlines are given top priority, but I also like to work on many different projects to allow room for error.
4.
I believe the key here is to prioritize. Cut off dates obviously have a great influence on the priority of certain tasks while a client coming into the office with an emergency would have to take top priority.
5.
I prioritize my work by what needs to be finished first. I allot myself a specific amount of time to finish particular task. I use timelines and schedules to prioritize work and to better manage my time. For example, I had many sources to review for a literature review during work on my masters degree. I alotted myself one hour per article and three articles a day so that I made sure my research was completed on schedule.
6.
By staying calm which allows me to focus and be more productive.
7.
I believe when you have a lot of work to do it is best to have excellent time management skills. I handle all important work or deadline work as my first priority and work my way until I am finished.
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Welfare Eligibility Worker
Job Satisfaction
Interview Difficulty
Healthcare
Vacation
Hours per Week
60%
Easy
Provided
Two Weeks
40 Hrs/Wk

Interview and investigate applicants and recipients to determine eligibility for use of social programs and agency resources. Duties include recording and evaluating personal and financial data obtained from individuals; initiating procedures to grant, modify, deny, or terminate eligibility for various aid programs; authorizing grant amounts; and preparing reports.


Source: careerplanner.com/Job-Descr...
Last Updated: January 9, 2015, 2:54 pm
Education Requirements

A Bachelor's degree is usually required for an entry level position.

Welfare Eligibility Worker Reviews

Jun 24, 2014
Why did you choose this profession?
I like to help people and I want to be able to hook people up with the resources that they need.
What areas do you dislike about being a Welfare Eligibility Worker?
I dislike when people are not eligible for certain programs, but I will try to access whatever resources they can get.
What special skills does it take to be a Welfare Eligibility Worker?
I have great communication skills and research skills. If someone is not eligible for a certain program, I will be able to find something they are eligible for so that they receive the help they need.
What do you find to be the most challenging part of your job?
To be able to remember everything about the different programs but I wil get better with research and experience.
Tell me about the hours you are used to working and your schedule.
7:30-4:30. I always prioritize my daily work to be sure to meet deadlines.
What are some of the benefits you are custom to as a Welfare Eligibility Worker?
I would like health insurance, paid sick time, and personal time.
What are some of your most memorable experiences as a Welfare Eligibility Worker?
I have not worked in this field yet. I was a social worker for three years and I enjoyed being able to help children find good foster homes.
What do you wish you knew starting out in your profession that you know now?
There may not be a program that helps everyone and sometimes people can abuse the system.
Jul 11, 2014
Why did you choose this profession?
I chose this profession, because I care for the welfare of people who need help to maintain self sufficiency.
Jul 14, 2014
What do you enjoy about being a Welfare Eligibility Worker?
To help assist people with filling out forms and to be able to explain to make the process of filing and filling out important document accurately in a timely manner which in turn less confusing for people.
Jul 15, 2014
Why did you choose this profession?
I enjoy helping others and giving back to my community.
What do you enjoy about being a Welfare Eligibility Worker?
I enjoy the fast pased work environment. I also enjoy the satisfaction of helping others.
What special skills does it take to be a Welfare Eligibility Worker?
I have great people skills. I am very well organized. I am able to multitask and I am fluent in many computer programs.
What do you find to be the most challenging part of your job?
I find it difficult to leave work at work. I am often concerned about my participants.
Jul 19, 2014
Why did you choose this profession?
I love being able to assist people during difficult times in their lives when they have so many other things to navigate.
What do you enjoy about being a Welfare Eligibility Worker?
Just being to help someone and knowing that you have made their situation a little easier.

Welfare Eligibility Worker Pros

Pro #1:
Helping people. When I decided this is the field that I wanted to be in, I knew why, because I wanted to help people and make a difference in their lives. It does not matter how much money you make or what job/career you get into, eventually everyone wants to do something meaningful with their lives. That is a pro of being a Eligibility Worker. Knowing you want to make that difference and getting too.
Jan 1, 1970
Pro #2:
help making people lives easier ; knowing i have kept a child from going to school hungry , helping a mother keep her children warm and safe gives; making sure an sick or elderly personcan afford thier medicine gives you a great feeling of accomplishment.
Jan 1, 1970
Pro #3:
I Interview, gather and analyze information to determine eligibility of clients.
Jan 1, 1970
Pro #4:
Pros would be helping others and the cons would be seeing people in a state of distress because of their current economic situation.
Jan 1, 1970
Pro #5:
I believe that one of the biggest pros is being able to help other people. Many people that are asking for assistance are going through a hard time and it always helps to have an understanding person to answer any questions you may have.
Jan 1, 1970
Pro #6:
You get to help people who are at a time in their life when they need assistance.
Jan 1, 1970
Pro #7:
I enjoy being able to see a person that is very unhappy and stressed being that they lost their job and not sure what or where to turn next.
Jan 1, 1970