Welfare Eligibility Worker

Interview and investigate applicants and recipients to determine eligibility for use of social programs and agency resources. Duties include recording and evaluating personal and financial data obtained from individuals; initiating procedures to grant, modify, deny, or terminate eligibility for various aid programs; authorizing grant amounts; and preparing reports.


Source: careerplanner.com/Job-Descr...
Last Updated: March 27, 2014, 4:29 am
Question 1 of 13

Tell me about your last job and how it will relate to this one?
Best way to prepare for your Welfare Eligibility Worker interview starts here. Practice over 10 Welfare Eligibility Worker Interview Questions.
Job Satisfaction
Interview Difficulty
Healthcare
Vacation
Hours per Week
60%
Easy
Provided
Two Weeks
40 Hrs/Wk
Education Requirements

A Bachelor's degree is usually required for an entry level position.

Source: careerplanner.com/Job-Descr...

Related Careers

Welfare Eligibility Worker Reviews

Jun 24, 2014
Why did you choose this profession?
I like to help people and I want to be able to hook people up with the resources that they need.
What areas do you dislike about being a Welfare Eligibility Worker?
I dislike when people are not eligible for certain programs, but I will try to access whatever resources they can get.
What special skills does it take to be a Welfare Eligibility Worker?
I have great communication skills and research skills. If someone is not eligible for a certain program, I will be able to find something they are eligible for so that they receive the help they need.
What do you find to be the most challenging part of your job?
To be able to remember everything about the different programs but I wil get better with research and experience.
Tell me about the hours you are used to working and your schedule.
7:30-4:30. I always prioritize my daily work to be sure to meet deadlines.
What are some of the benefits you are custom to as a Welfare Eligibility Worker?
I would like health insurance, paid sick time, and personal time.
What are some of your most memorable experiences as a Welfare Eligibility Worker?
I have not worked in this field yet. I was a social worker for three years and I enjoyed being able to help children find good foster homes.
What do you wish you knew starting out in your profession that you know now?
There may not be a program that helps everyone and sometimes people can abuse the system.
Jul 11, 2014
Why did you choose this profession?
I chose this profession, because I care for the welfare of people who need help to maintain self sufficiency.
Jul 14, 2014
What do you enjoy about being a Welfare Eligibility Worker?
To help assist people with filling out forms and to be able to explain to make the process of filing and filling out important document accurately in a timely manner which in turn less confusing for people.
Jul 15, 2014
Why did you choose this profession?
I enjoy helping others and giving back to my community.
What do you enjoy about being a Welfare Eligibility Worker?
I enjoy the fast pased work environment. I also enjoy the satisfaction of helping others.
What special skills does it take to be a Welfare Eligibility Worker?
I have great people skills. I am very well organized. I am able to multitask and I am fluent in many computer programs.
What do you find to be the most challenging part of your job?
I find it difficult to leave work at work. I am often concerned about my participants.
Jul 19, 2014
Why did you choose this profession?
I love being able to assist people during difficult times in their lives when they have so many other things to navigate.
What do you enjoy about being a Welfare Eligibility Worker?
Just being to help someone and knowing that you have made their situation a little easier.

Welfare Eligibility Worker Pros

Pro #1:
Helping people. When I decided this is the field that I wanted to be in, I knew why, because I wanted to help people and make a difference in their lives. It does not matter how much money you make or what job/career you get into, eventually everyone wants to do something meaningful with their lives. That is a pro of being a Eligibility Worker. Knowing you want to make that difference and getting too.
Jan 1, 1970
Pro #2:
help making people lives easier ; knowing i have kept a child from going to school hungry , helping a mother keep her children warm and safe gives; making sure an sick or elderly personcan afford thier medicine gives you a great feeling of accomplishment.
Jan 1, 1970
Pro #3:
I Interview, gather and analyze information to determine eligibility of clients.
Jan 1, 1970
Pro #4:
Pros would be helping others and the cons would be seeing people in a state of distress because of their current economic situation.
Jan 1, 1970
Pro #5:
I believe that one of the biggest pros is being able to help other people. Many people that are asking for assistance are going through a hard time and it always helps to have an understanding person to answer any questions you may have.
Jan 1, 1970
Pro #6:
You get to help people who are at a time in their life when they need assistance.
Jan 1, 1970
Pro #7:
I enjoy being able to see a person that is very unhappy and stressed being that they lost their job and not sure what or where to turn next.
Jan 1, 1970
Welfare Eligibility Worker Interview Questions
Top
1. Tell me about your last job and how it will relate to this one?
Top Answer
I work with elderly people with different needs. Some impatient, with dementia and confused. They need guidance and help and it takes patience to gain their trust to make them do what is needed.
Second Best
For the past eight months I have worked as a Volunteer with the MS Network for Cancer Control and Prevention and the Fannie Lou Hamer Cancer Foundation. While volunteering with these two organizations, I have gained interviewing skills along with doing client assessments. Also I have come in contact with a diversified population. I have had to juggle more than one responsibility at a given time. All of the experience that I have gained through working with the Foundation has provided me with a foundation to be able to perform the duties of this job.
3.
I was a 411 operator, which means I dealt with many different customers on a daily basis and there I learned communication skills and assessing the needs of the callers.
4.
Well I am currently working as a Family Advocate at the LINK where I help students and their families in various ways.
5.
I worked as administrator or customer services to answer phones, deal with clients an resolve many issues.
6.
I am currently working as an office assistance for the benefits program speialist (eligibility workers). I have contact with the worker customers and is familiar with the concept of determiing eligibility for the benefits programs.
7.
I worked with the elderly population and love my job because it give me the chance to help make others feel better.
2. Have you ever experienced a person screaming at you? How did you handle the situation?
Top Answer
Stay calm while letting the client know that it is very important to show respect for one another. I can help remedy the problem but we must work on it respectfully and calmly.
Second Best
I have experienced many irate customers in the credit card industry. I let the customers vent, I reiterated their concerns to them to make sure I understood what they were upset about and assisted them.
3.
I would try to deescalate the situation and listen attentively while explaining the client I am ther to assist \
4.
I will try to come down the costumer first and then help.
5.
Yes, listen and try to help.
6.
Listen and try to help.
7.
Yes I have, daily...I very calmly ask them to please lower their voice and lets come to an agreeance where we can both communicate effectively.
3. Do you have a problem dealing with diverse people?
Top Answer
No, I am comfortable with assisting anyone that needs help.
Second Best
No, I don't have a problem with it.
3.
No, my part-time job I've had to deal with diversity.Whether it's co-workers, customers or clients, it's irrelevent--there is diverse people everywhere you go.
4.
No I have been born and raised in country with multiple culture.
5.
Absolutely not. I enjoy working with all people and even have a certificate stating that I have completed a lesson course for being an exemplary leader in diverse working environments.
6.
No, I am a diverse person myself. Dealing with diversity has never been a problem for me. You deal with diversity everywhere you go.
7.
Absolutely not. In my previous jobs I have had to work and deal with people from all walks in life, including internal customers.
4. Tell me about your social work education.
Top Answer
I have worked in the clerical area at human services so I deal with all sorts of clients and know how to handle different situations.
Second Best
My sociology coursework has prepared me to be able manage those of all cultures, background and economic levels and helped me develop a passion for working with others to received resources they need.
3.
I just started with my social work degree. I have learned different laws and rules when it comes to family and how to handle different family situations.
4.
I graduated form CSUMB with a B.A in health and human services.
5.
I have not received formal education in social work, but with prior work experience and extra curricular activities, I have learned to adapt to many situations especially with a diverse community. Volunteer work and social outreach has taught me to empathize with harsh situations and be passionate about finding a solution.
6.
Eligibility worker.
7.
I have a degree in sociology. Before I even earn the degree I was working for non profit organizations and was able to get enough experience in interviewing clients, selecting and support provision.
5. How do you keep a positive attitude at work?
Top Answer
I keep a positive attitude by telling myself I am a team player and knowing I am there to help people who can not help their self, it makes me feel good when I know someone left today and was able to go and have a meal tonight or somewhere to lay their head.
Second Best
I establish good relationships with fellow employees. Additionally, I do not take personal offense to remarks and actions that residents direct towards me. When things become hectic, I choose to remain calm, as my attitude, and response to situations is the one thing I can control.
3.
I am generally a happy person. I like to look on the brighter sides of things and I do enjoy getting lost in my work.
4.
The fact that my work affects the lives of others keeps me positive. If my attitude becomes lackluster then my decisions could seriously impact the lives of the people I am trying to assist.
5.
I keep a positive attitude reminding myself that I am being of service to others and that I am doing important work. If I become stressed I take a moment to breathe and then carry on with my work. Centering myself in this way ensures that I will continue to put forth my best effort even when under pressure.
6.
I think keeping a positive attitude is always a plus.
7.
I keep positive attitude by being positive and enjoying what I do.
6. What made you decide to get into eligibility work?
Top Answer
I love working in the public eye and I am patient, considerate, understanding, helpful and a team player.
Second Best
I think this is an important job, acting as a liaison between individuals and public assistance. Not only are you providing help to individuals and families who need it, you are also helping to weed out individuals trying to take advantage of public assistance.
3.
I enjoy being able to help those who truely need the help. I also would like to try to help keep the abuse of the system to a minimum.
4.
I have always been in professions that have been about helping others. Eligibility appears to be the perfect fit for my abilities and talents.
5.
I wanted to help people on a larger scale. I see the need for people to be able to access services as being important, especially in this county. There are so many people and so many children in need of basic care and services and they deserve to have a better quality of life. I would like to help them access these services and a better standard of living as an eligibility worker.
6.
Being able to educate tohers in need about the many assistatnce programs out there that can enrich them to become.
7.
I want to gain more experience in the Human Services field and I enjoy working with diverse people.
7. Client's will tell you all sorts of stories, how much emotion will you allow yourself to give each client in your decision making?
Top Answer
Be professional to perform the job. No personal emotion to effect the decision making.
Second Best
I am here to determine there case, there is to be know emotion involved. There are rules and regulation which need to be followed and this is where I draw the line.
3.
I try to stay objectively but try to listen to them.
4.
Not much. I do believe that most people are honest, but there are few who will try to abuse the system.
5.
I think it is important to look at the facts first. Letting the client know you empathize with the fact that they are experiencing hardship does build client trust, but the bottom line is whether the client is eligible for services or not and my ultimate job is to determine this through interviewing and gathering information about the client through the prescribed means of documentation spelled out by the county rules. In making a decision, I would use facts rather than emotion.
6.
Ill be there to listen and understand where they are coming from but there ate policies and prceudres to follow.
7.
You can not wear your emotions on your sleeve. I am empathetic, but I have a job to do and I believe in company policies and standing by them.
8. When you have a lot of work to do, how do you get it all done? Give an example?
Top Answer
Set priority and time management. For example as per deadline first processing SAR7, RRR and then other listing tasks.
Second Best
It is important to prioritize. Urgent and time sensitive tasks should be completed first. After that, make note of what your schedule looks like, and utilize free time in a productive way. for example, one time at work I observed a resident assaulting another resident. Immediately after breaking them up, I had to complete incident reports and chart in their files about the assault, as this information is provided to the administrator and their respective counties. I had planned on doing my counselings at this time, but due to the situation, I needed to prioritize my work load.
3.
I like to prioritize my work. Those with the closest deadlines are given top priority, but I also like to work on many different projects to allow room for error.
4.
I believe the key here is to prioritize. Cut off dates obviously have a great influence on the priority of certain tasks while a client coming into the office with an emergency would have to take top priority.
5.
I prioritize my work by what needs to be finished first. I allot myself a specific amount of time to finish particular task. I use timelines and schedules to prioritize work and to better manage my time. For example, I had many sources to review for a literature review during work on my masters degree. I alotted myself one hour per article and three articles a day so that I made sure my research was completed on schedule.
6.
By staying calm which allows me to focus and be more productive.
7.
I believe when you have a lot of work to do it is best to have excellent time management skills. I handle all important work or deadline work as my first priority and work my way until I am finished.
9. Describe a recent unpopular decision you made and what the result was.
Top Answer
Applied a promotion job but failed the interview. The results was I got a Thank you letter.
Second Best
I can not recall anything recent, however, during my time as a mental health worker there was a occasion where my group of kids were refusing to follow directions. As a consequence I decided to cancel their sport session and hold a group discussion to address their behavior. The outcome was that they discovered that every action has a reaction.
3.
I told a client at the detox facility that they were not allowed to have their cellphones on their person. There was a client who was argumentative about this and I had to calmly explain that it was the rule and must be followed in order to access our services. The client was irritated but ultimately complied with the rule.
4.
I cut my hair and donated it to locks of love. The result was that it helped someone self esteem when they were feeling very low due to cancer. It was the best decision for me.
5.
An unpopular decision I have made recently would be to not ask a co/worker before I grab some filing to work for them. end result was I had to redo the work I did. Next time I will ask if they need help and ask them to explain to me the way they would like it done.
6.
I had to let a client know that despite his hard ships there was someone that was more in need to be on top of the priority list.
7.
I had hired a wonderful employee and another position became available and that person suggested a relative. I interviewed the relative and did not want offer the position. My General Manager, asked me to hire that individual and within 90 we had to let him go.
10. As an eligibility worker you will make a lot of difficult decisions, how do you make them? How do you move on from those difficult decisions?
Top Answer
I make sure that I have all the facts available to me. I do not find it difficult to move on from difficult decisions, they must be made for certain reasons and I find that it is ok to do so.
Second Best
Eligibility decisions are most often based on rules and standards. The rules are there to be followed and are not mine to change. Therefore I can move on knowing I have done the best I can within the framework of those rules.
3.
I would pay attention to the facts and the information pertaining to each client on a case by case basis based on the county rules for eligibility. I would put my best effort forth to do everything I could within the rules to help a client based on their eligibility. Whether I was able to get services for each client or not, I would know that I did everything I was able to to help them and realize that sometimes difficult decisions, such as denials were also a part of the job.
4.
The decisions are based on specifics and tables not personal opinions.
5.
Once I gather and verify all the information needed to complete the application, I make the decision from that and move on feeling good about the decision I made.
6.
I will make the best decisions by keeping the interested party as well as place of business interest #1 priority.
7.
I will make decisions based on the requirements with no favoritism. I move on from a difficult decision by leaving the decision at work.
11. What was your most difficult decision in the last 6 months? What made it difficult?
Top Answer
How to get promotion. Not a lot of opening but a lot of competition.
Second Best
Trying to decide which job I would take, because I was offered more tan one.
3.
I quit a perminate part time job for a full time temporary job. It was difficult because I am still attending school, and the fact that the job was temporary. Yet, it has allowed me to gain new job skills and a greater network.
4.
My most difficult decision was to give up smoking! It was difficult because I have been smoking for so many years!
5.
Whether to accept a temporary position which wouldve conflicted with this position. I needed to weigh the benefits and the potential losses associated with not taking the position. It was difficult because I really want to work for the social services department and I didnt want to accept the job and then ave to turn down a job with the county.
6.
The decision to check out other careers. Number of years in my current title. and the change in career.
7.
To refer a student to a inclusive special education program. Knowing the parent would be irate and hostile, I had to seek services that was best for the child.
12. Give an example of an important goal that you set in the past. Tell about your success in reaching it.
Top Answer
Finish my RRR assignment before the deadline. By the end of the month I can successfully complete the whole assignment.
Second Best
I had a surgery and it was to lose a certain amount of pounds, which I did, and it felt so good to see I had accomplished my goal.
3.
Returning to school to finish a degree. I did attend a technical college for a year and then quit, mainly because I was not sure what I wanted to do. I took time off and became complacient. I eventually figured I was not happy and wanted more so I went back to college.
4.
I guess an important goal was to totally remodel my house. After 10 years it is finally done!!!
5.
I wanted to obtain my masters degree in theatre arts production. I put great effort into writing my personal statement for admittance into the program. Once accepted, I treated it as my number one priority and able to achieve two 4.0 grade point averages out of the four semesters I attended and I graduated in with my masters in two years.
6.
Step outside of comfort zone. Applied for jobs outside of professional skills.
7.
My goal was to return to school and seek my bachelors degree. I set a time limit and budget for myself. With support from my husband I changed my from full time to part time with my job and focused on school and completed in two in a half years.
13. Give me an example of a time when a company policy or action hurt people. What did you do to mitigate the negative consequences to people?
Top Answer
When the customer was denied getting the benefits she applied for and I stepped in to assure the person that it was not the end of the world and maybe she would be able to come back in a week and start all over again, may her income may have changed since then.
Second Best
I have fortunatly not run into a situation like that.
3.
A new company policy stated that when kids tried to run away we should not intervene but let them go. I had no influence on company policy so had no way to mitigate the consequences.
4.
A client at visiting angels who could not stand or walk was recommended by my supervisor to use a hoyer lift to get from her bed to her wheelchair. She felt demeaned by the policy and was upset. I contacted the supervisor after discussing the issue with the client. They compromised by sending in another employee to help provide assistance so that the client didnt have to use the hoyer lift. She was satisfied with this decision and it was a win win for everyone.
5.
Recently the CCS program has had to lay off quite a few people for which I care about. I encouraged them by telling them when one door closes another opens. I do my best to boost of there confidence and let them know how much I believe in them.
6.
In 2008, the Company I worked before layoff many employees and they were very unhappy. I gathered them and made a list with their name, address, and phone numbers. I gave the list to our managers and asked they would call us back if there are jobs to do. Six months later, the Company called some of them back.
7.
When a customer has failed to make his payments in a timely fashion, they are placed on COD status until the account can be brought current, and this often denies the customer replacement of bottled water. Often, there are situations where elderly customers have been victim of identity theft, which requires extensive processing to correct. With the blessing of my supervisor, we have been able to work around certain protocols to help these customers with situations not of their doing, and bring them water.