Waiter and Waitress
Top 25 Interview Questions and Answers

Question 1 of 25

What previous jobs have you held?
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1. What previous jobs have you held?
Top Answer
I worked in a hotel, as chef assistant.
Second Best
The customer was never satisfied with anything I did for them. They would ask for something, I would bring it to them, and then they would find something to complain about it. Everything I did was wrong in their eyes, they ended up wanting to talk to my manager and they were being super loud and obnoxious so the whole restaurant was watching and listening. They ended up getting their meal for free.
3.
When the customer insulting me because of wrong computation of his receipe.
4.
Server at my college, and made smoothies and made coffee.
5.
I was a karate instructor , a tutor and administrative assistant.
6.
Supervisor at neighborhood burger restaurant, cafe server, special event server, cashier?
7.
Earlier this year I waitressed at the seafood restaurant where I undertook tasks including setting tables up with cutlery and crockery, basic food preparation, waitressing and cleaning duties. I have also waitressed at christenings and birthday events for relatives, neighbours and family friends. During my time at school I also volunteered in a number of hospitality events including a cooking demonstration.
2. Would you say you are a people person?
Top Answer
Yes.. one of my favorite specks of this business is precisely that.. meeting, seeing, being surrounded by, observing, interacting with people! You learn so much... it is so diverse and always new!
Second Best
yes ma'am or yes sir, i am very friendly with everyone and i have great communication skills.
3.
I would say people person,is to be good communicate and be potencial.
4.
Yes i feel that i am i love to meet new people all the time.
5.
Yes i love talking and learning about guest.
6.
Yes I would say I was a people person. I truly enjoy working with people as part or a team and meeting new people. I also really enjoy that being is the hospitality service industry that meeting new people on a daily basis is part of your job.
7.
Yes, I am very sociable and love to interact with people.
3. What is your favorite item on our menu?
Top Answer
French fries and chicken drum sticks because I love them.
Second Best
Steaks because i love steak.
3.
Drink.
4.
Any slow moving items but highly profitable , that's a an upseling technique.
5.
The best seller of course..
6.
Steak florentine.
7.
main course and dessert
4. How long will it take you to memorize our menu?
Top Answer
Not at a time...i needed to read and to understand what i'm going to serve them so that if costumer ask me i can answer them very well.
Second Best
At my last waitressing job, it took me about two days, but i think it depends on the extent of the menu. i'm pretty good at studying and memorizing, so it shouldnt be a problem.
3.
15 minutes.
4.
It take me on day to memorize your menu.
5.
Well im a fast learner, however I would go home with the menu, memorise it and it would maybe take 3 to 4 days to hav it at my fingertips.
6.
Im a fast learner. Id say maybe a few days because wen I put my mind to an achievement I meet that goal.
7.
It would take time to memorize everything on the menu, however I have a good memory and it would probably take a day or 2 max, also if I was dealing with the same menu everyday I would probably just remember it without sitting down to learn it.
5. Tell me about yourself.
Top Answer
I love to work with other cultures and the atmosphere of friendliness your company is being specialized in public relation and customer service, this is the environment that i like and it will work well on me to work well on your environment.
Second Best
I am sociable, a fast learner, and i love to learn new things constantly. I am constantly challenging myself to do better.
3.
I'm hard working, reliable and flexible. I have a bubbly personality and love learning new things.
4.
Looks like alien.
5.
Describe your self.
6.
As a waiter how can he disciribe himself?
7.
I'm a hard working junior and Dillard University sociology major psychology minor.
6. What was your worst experience with a customer at your last serving job?
Top Answer
My worst experience is when I serve a mltiple glass of wine and I accidentaly pour it on the guest..
Second Best
I think my last worst experience i had before in a customer. is complaining bout the food that i had serve to them bout the. taste or something strange taste.just like that. then i offer them to get a new dish on our menu and i have to stay calm even if he or she is getting angry.
3.
My worst experience is when i give my number phone to her girlfriend.
4.
My worst experience was when a strict vegan ordered vegan chili, and was served what was supposed to be vegan chili.. it turned out the cooks had mislabeled it and it was meat. and she had eaten a bite.
5.
Oh,I remember it like is happening now!The worse was when I started to work as a waitress and I've spilled a glass of red wine on a lady's cream beautiful shirt!It was awful!
6.
In my current job we are always experiencing our so called special customers in a day but the most unforgettable one is named estrella who always keep changing her pizza flavor.
7.
I work in a cafe/restuarant. I have had customers complain about food being cold, so i apologise for this, offer them a replacement, and usually offer them a free drink.
7. Are you used to serving meals in a heavy volume environment?
Top Answer
No but i can adjust to anything giving to me.
Second Best
No, but I can learn and adapt to the environment as the volume of food increases.
3.
At my previous job there wasn't a lot of seats. But it was constantly busy. Yes, I am used to serving in a heavy volume environment.
4.
Definitely,
5.
Yes, in my previous job we worked as a fast paced time. Most of the time service was banquet style. During this time our team of 8-10 host had to serve a dining room of up to 200 guests. After service usually each of us were left to serve drinks to two tables.
6.
Tell about your self.
7.
No...I haven't worked as a waiter before. But I worked in restaurant as a decorator
8. How is your personality towards customers during slow times? Do you consider yourself pretty friendly?
Top Answer
Yah i talk to my customer and i entertain while waiting.
Second Best
Yes I consider myself to be Very friendly with customers , whether its during slow times, or fast pased.
3.
Yes .. i can talk to them without under pressure ,
4.
My personality always stays consistent throughout my shift, however, during slow times this would give me an opportunity to engage in more conversation with customers and suggest other things for them to purchase potentially maxamising sales. I think I am quite a friendly person, I always try my best to help people in all situations.
5.
yes, i am a friendly and whether it is slow or fast times my personality will not change.
6.
What is customer service?
7.
Yes in restaurant you don't need to ask only for the food after they order ask them about how was their staying in the country and if they enjoy the place ask something personal not focus on the food stuff....
9. How often do you miss shifts?
Top Answer
Ive never missed a shift because as an employee I find it to be one the most important attributes to be on time.
Second Best
I never miss any shifts because every scheduled has given to me i will do it because it's my job to work hard.
3.
Harldy never.
4.
Never. I have never missed any.
5.
Rarely!hardly never.
6.
So far, I never missed a shift.
7.
I dont miss shifts.
10. What techniques do you use to upsell?
Top Answer
Suggest for the customer something they don't know and explain to them what it is...
Second Best
Nice talking.
3.
Describe the products quality & how good the products tastes.
4.
Always having a positive attitude, a smile on your face, and let your personal charm shine through. its easy to make a connection with customers this way, so its easier to suggest different menu items.
5.
Suggest the products , smile, explain to them if they do not know what it is.
6.
Well to upsell something I would definitely talk with the customer. By doing this I would get to know the customers taste and what they like. So if they chose a particular wine I would suggest something on the menu that would go perfectly with that wine. I would never try to force a customer to buy something but by making little suggestions it could influence the customers choice.
7.
At the end of a meal I tend to ask if they would like dessert.
11. How can I trust you?
Top Answer
I am honest and responsiblity and take seriously to do the right things for my self and others.
Second Best
If you just give me one shot, i promise i wouldnt let you down. trust takes time to get to know someone. i have bills and responsibilities, just like everyone else. i love working and being independent. i need my job.
3.
My references will be able to establish my trustworthness; however, I beleve that true trust is established over time. Given the opportunity, I will be able to establish my trustworthiness.
4.
You can trust me because I am a responsible person. I have been in situations where I have been trusted before. I have been minding children since I was 13 and that is a job which requires people to trust me. I know it is nothing like waiting but people have trusted me with their kids which show I am responsible. Also I really want to work, I don't work for the money, money is only one benefit of working, I want to work and do a good job.
5.
By letting my actions speak for me.
6.
Give me the information to provide excellent customer service and you will see my performance.
7.
you can see from the way I work in term of my responsibilities towards my job and the company. Also from my well-mannered behaviour towards people.
12. If a customer gives you a 25 cent tip, what do you do?
Top Answer
A tip is still a tip, so thank them and tell them to have a great night!
Second Best
I will take it.
3.
Say thank you.
4.
Tell them thank you and have a nice day. Then reflect and see if there was something I could have done better. But, maybe, they were just short on money.
5.
will say thank you
6.
I 'll give the caisher.
7.
Say thank you.
13. Why did you leave your last serving job?
Top Answer
Moved area and could not commute.
Second Best
Non consistant with hours.
3.
It was my third job at the time, and i just wasnt making enough there to compensate for the long drive to the establishment.
4.
I thought this place will give me a good experience.
5.
My husband is army so we are posting another place.
6.
My family relocated to a far region and left with no choice but to drop my job.
7.
I came here for work and of course for the salary.
14. Why do you want to work as a waiter/waitress?
Top Answer
I enjoy working with people.
Second Best
Becouse i enjoy working with people.
3.
I would like to work as a waiter/waitress because i love being around people and serving them. I love to socialize and to have a job where i can have fun and get paid for doing it, well there's nothing better.
4.
bcz'i like customer service.i think, it'll widden mmy scope.tht's why i choice this position.i can get the too much knowledge inF
5.
I like work with people, and serve them. Its a good opportunity to improve, the customer services, and English skills.
6.
what are your career goals?
7.
Because that is my professionalism i studied a hotel and restaurant management and being a waiter is one aspect to learn in my course.
15. Are you currently in school?
Best Answer
No i graduated already.
2.
Yes I have my master degree exams next june.
3.
Tell me about your self.
4.
Yes, I am a business student at Cal Poly.
5.
Im currently attending Ohlone college.
16. If a customer asks you to pick a meal, what will you suggest?
Top Answer
The best seller or the specialty of the restaurant.
Second Best
I would ask them what they were in the mood for (light, heavy, snack wise, health wise) and suggest from there.
3.
I would suggest the most popular dish, from the menu.
4.
I would suggest the tagliatelle panna.
5.
I suggest is,yes ser i will pick a meal for you suggest.
6.
Typical food of restaurant.
7.
The spicy miso ramen paired with a spicy tuna roll.
17. How well do you upsell?
Best Answer
Through suggesting the various options available. Also making the options sound luxurious.
2.
Through suggestive selling, food and wine pairing food and sauce pairing,
3.
What is the job of waitress?
4.
with the skills i've got, will make customers coming back
5.
To explain the quality of food or item that your sell.
18. Your car breaks down on the way to work, what would you do?
Top Answer
I would immediately call my supervisor, and explain the situation. i would let them know i would be late, but i'll be there.
Second Best
call up and say am running late.
3.
Get a ride back home.
4.
Call my supervisor that I will come late because of some emergency.
5.
I would leave the car securely parked, and take a taxi or public transportation.
6.
Call the taxi.
7.
i call the taxi and lived my car because i want to work ontime
19. Have you ate at our restaurant before?
Top Answer
yes I have , I enjoy food and always interested in trying different types of , restaurants are good places to explore varieties of food and cooking ways
Second Best
no
3.
Yes i have.
4.
Yes wonderful.
5.
Yes it was one of the best.
6.
Yes I have, I love exploring my options.
7.
Have you ate at our restaurant before?
20. We require you to come in an hour before busy time, and stay an hour after we close to clean, is that okay?
Top Answer
Of course, No problem at all.
Second Best
yes,i'd loved challenges,the more busy i was the more active and alert i am while working, it makes me even more productive
3.
Yes that is fine. It would be good to be able to prepare for the busy periods. Also being busy is a challenge and which i truly enjoy.
4.
It's fair.
5.
Yes that is okay with me.
6.
Certainly, I always ready to work under presure.
7.
Yes i never back away from hard work.
21. Are you in this to make money or do you enjoy socializing?
Top Answer
To make money.
Second Best
Both, Of course I have to do something for living, but I also enjoy to work with guest.
3.
I enjoy the experience of meeting new people, but I am interested in progression of this business more than anything.
4.
Im enjoy to work as a waiter and i love this work.
5.
I enjoy socializing.
6.
For me is to help my family and my brother and sister to finish their studies. thats all and for me to eat and renting a house.
7.
Both. i need to make money to live my life, just like everyone else, but i'd rather do that somewhere that involves people. i always surround myself around people.
22. Do you have any restaurant server experience?
Top Answer
Yes only about 4 to six months experience.
Second Best
Only about four months worth, but i caught on very quickly. i'm a pretty fast learner.
3.
Yes i have the experience.
4.
No, but im willing to learn everything theres is to know about it and do it just as good as any one else here.
5.
Do you have any restaurant server experience?
6.
no
7.
NO I DONT ONLY AS A LINE SERVER HOWEVER I HAS GOOD CUSTOMER SERVICE SKILLS.
23. If I called your previous restaurant, what would they say about you?
Best Answer
They said I am honest and I enjoy working in my worsite and I am a good team player.
24. What are your go to wines, that you recommend when asked?
25. Have you ever skipped work at your previous employment?
Best Answer
No am honestly I never skipped work at my previous job.
Waiter and Waitress
Job Satisfaction
Interview Difficulty
Healthcare
Vacation
Hours per Week
85%
Easy
Not Provided
None
37 Hrs/Wk

Waiting staff, wait staff, or waitstaff are those who work at a restaurant or a bar attending customers supplying them with food and drink as requested. Traditionally, a male waiting tables is called a "waiter" and a female a "waitress" with the gender-neutral version being a "server".


Source: http://en.wikipedia.org/wik...
Last Updated: March 27, 2014, 6:59 pm
Education Requirements

Most waiter and waitress jobs are at the entry level, and workers learn through short-term on-the-job training. No formal education or previous work experience is required to enter the occupation.

Work Environment

Waiters and waitresses are on their feet most of the time and often carry heavy trays of food, dishes, and drinks. The work can be hectic and fast paced. During busy dining periods, they are under pressure to serve customers quickly and efficiently. They must be able to work well as a team with kitchen staff to ensure that customers receive prompt service.

Waiter and Waitress Reviews

Jun 11, 2014
Why did you choose this profession?
I enjoy seeing, being around surrounded by, interacting with guest and also you learn so much.A diverse career and always new.
What do you enjoy about being a Waiter and Waitress?
Interaction with people and ofcourse I need to do something for a living I enjoy getting the tips.
What areas do you dislike about being a Waiter and Waitress?
I enjoy everything about being a waitress because its the career I studied for.
What special skills does it take to be a Waiter and Waitress?
Communication, dependable, excellent listener, reliable, hard working team player.
Jul 24, 2014
Why did you choose this profession?
I choose this procession as I love achieving and making people happy.
Aug 1, 2014
Why did you choose this profession?
I choose this becouse I already have a experience about this job.
Aug 6, 2014
Why did you choose this profession?
Hospitality seems to be a suitable profession because being a people-person it seems like a suitable career choice and to accomodate their needs. In addition, the challenge of a fast-paced day appeals to me as there is always things to do and to push your boundaries even further.
Aug 13, 2014
Why did you choose this profession?
I chose this profession because I love the serve people. I like meeting and getting acquaintance with the new people.
What do you enjoy about being a Waiter and Waitress?
I enjoyed serving them with quality service. Specially seeing the customer that are happy in eating on us.
What areas do you dislike about being a Waiter and Waitress?
I dislike being a waitress is your being humitaled or charge for something you never did.
What special skills does it take to be a Waiter and Waitress?
The unique skills that I have is I can work extra hours. I can do upselling ite s. I accept criticism. And I am a positive person.
What do you find to be the most challenging part of your job?
The challenging part is when there are lots of customers coming.

Waiter and Waitress Pros

Pro #1:
What I love about being a waiter is that you are responsibly for the service and well being of customers. Also being a part of a team is another pro because being a part of a team helps you to grow in confidence.
Jan 1, 1970
Pro #2:
you need to be alert,manner,attendance to a customers need
Jan 1, 1970
Pro #3:
Pros being in a waiter profession helps you to develop your communication skills _n_ also helps you develop your confident.
Jan 1, 1970
Pro #4:
You have the ability to make a persons day. Just by being fast, efficient and courteous. Great service goes a long way to get repeat customers.
Jan 1, 1970