How to Answer: Share an experience you had in dealing with a difficult person and how you handled the situation.
Advice and answer examples written specifically for an Underwriter job interview.
12. Share an experience you had in dealing with a difficult person and how you handled the situation.
Why the Interviewer Asks This Question
The interviewer wants to gauge your problem-solving skills and ability to handle difficult situations. They are also interested in how you handle stress and conflict and your communication and interpersonal skills. It's important to provide a specific example and explain how you approached the situation in a professional and effective manner. However, refrain from identifying the person or speaking of them in a derogatory way, as it will make you look unprofessional and petty.
Written by Krista Wenz on June 1st, 2023
Answer Example
"I once had a coworker who was always negative and difficult to work with. No matter what I said or did, they always found something to complain about. It was frustrating, but I knew getting angry or confrontational wouldn't solve anything. I decided to approach the situation with kindness and empathy. I tried to understand where they were coming from and why they were acting the way they were. I also wanted to show them that I valued their opinions and contributions.
Over time, our interactions improved, and we were able to work together more effectively. It wasn't always easy, but I learned that sometimes the best way to deal with difficult people is to approach them with patience and understanding."
Written by Krista Wenz on June 1st, 2023