Top 25
Travel Agent Interview Questions
1. What is the most difficult part of being a Travel Agent?
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Travel Agent
November 14th, 2014

Travel agents sell transportation, lodging, and admission to entertainment activities to individuals and groups planning trips. They offer advice on destinations, plan trip itineraries, and make travel arrangements for clients.
bls.gov/ooh/sales/travel-agents.htm#tab-1
Travel Agent Interview Questions
2 of 30
How do you handle difficult customers?
 
User Submitted Interview Answers
1.
Calmly and apologetically.
 
2.
Every customers are same there is no difficult customer of easy customer, The customers come to us in the hope that they will get best service, so from our side we should provide best possible service, we should handle customer politely and friendly and tried to give them every single information.
 
3.
Professionally and try to stay as friendly and positive about finding resolutions to problems.
 
4.
I am polite and do my very best to meet their needs.
 
5.
It is important to always maintain a calm and collected demeanor. To find out exactly what the problem is and to rectify it to the best of your ability.
 
Question
3 of 30
What is the most rewarding part of being a Travel Agent?
 
User Submitted Interview Answers
1.
Being able to assist my customer to their next adventure or trip.
 
2.
The satisfaction of making people travel.
 
3.
You get to travel to different countries, and get to know more about the travel and tourism industry.
 
4.
If you see your client happy and satisfied of their tour with low rates.
 
5.
It give happyness in terms of one most advance work in today generation .
 
Question
4 of 30
Give me your top 5 favorite island destinations for a newly married couple.
 
User Submitted Interview Answers
1.
Mauritius, Canary Island, Dominican Republic, Jamican Island.
 
2.
Bora Bora, Maui, St Lucia. Punta Cana. And Riviero Maya.
 
3.
Dubai, the great wall of china, cape town, eastern cape.
 
4.
Mauritius, mauritius, singapore, bangkok, malaysia.
 
5.
Maldives, st Lucia, Seychelles, Fiji, islands of Tahiti.
 
Question
5 of 30
Where do you see yourself in 5 years?
 
User Submitted Interview Answers
1.
In five years next I want to be more talented in English skills.
 
2.
In 5 years I see myself working in the Navy as a steward.
 
3.
Settled into a company that can help me progress and helpful team members.
 
4.
After 5 years, I am in Canada, managing the new branch of my travel agency.
 
5.
I see my self in 5 years time, a successful travel agent to be promoted to hire positions with in retail and tourism.
 
Question
6 of 30
Why did you choose to pursue a career as a Travel Agent?
 
User Submitted Interview Answers
1.
I wanted to see the world.
 
2.
Travel is a passion of mine, and for me to talk about some of the destinations and experiences I have had and inspire them to do so, this is not work for me.
 
3.
I've always been very interested in travel. As a child I always went abroad alot and it made me interested in the travel industry. Once I started studying it I loved it even more.
 
4.
Most suitable course for travel agent is IATA course, and I would like to travel and also to provide best of my service to the organisation, travel industry is also a glam world, we can improve our knowledge at each and evry movment.
 
5.
Most suitable course for travel agent is IATA course, and I would like to travel and also to provide best of my service to the organisation, travel industry is also a glam world, we can improve our knowledge at each and evry movment.
 
Question
7 of 30
What are your career goals as a Travel Agent?
 
User Submitted Interview Answers
1.
Working part time to help as many people as possible.
 
2.
To travel the globe and hopefully work overseas.
 
3.
Currently I am working as a customer service agent in travel domain so I am beginner, so I want to be expert in travel industry .
 
4.
My career goal is to help other new Agents that where once in the same situation as me and help them improve and be apart of the company.
 
5.
To share experiences that I have with other people.
 
Question
8 of 30
How important is it for you to build a relationship with your customers?
 
User Submitted Interview Answers
1.
It is very important to me as becoming friendly they will trust me more and I can get to no there likes and dislikes.
 
2.
It is very important as in this career we are here to increase our revenue and we want to make sure that they keep coming back.
 
3.
Extremely, travels agents are built on customer service.
 
4.
Because without them, an establishment is nothing. So building a good relationship to a customer can help you earn more profit especially when they are satisfied with the service and product you have rendered to them, they will come back for sure and recommend you to his/her friends.
 
5.
Extremely important. I want them to have the best experience possible from the moment they phone the company, so it is my job to give them all the information available to be friendly and approachable so that they feel comfortable enough to book their holiday through us. No body wants to give someone they don't like money.
 
Question
9 of 30
What are your personal top three travel destinations?
 
User Submitted Interview Answers
1.
Bahamas Las vagas amsterdam.
 
2.
My personal top three destination has to be Mexico, Spain and rome.
 
3.
Dubai for the perfect couples getaway Disney Orlando for the greatest family holiday of all time Thailand a place for explorers.
 
4.
Ibiza, Greece and I would love to visit lots of areas of America.
 
5.
For Local: Bohol, Cebu and Ilocos For International: Paris, Rome Italy, South Korea.
 
Question
10 of 30
Why should we consider you for this position?
 
User Submitted Interview Answers
1.
Have more than decade of experience external and internal clients. Worked in FMGC, Telecom & Travel Agencies sector which attract employer by testing my knowledge and competencies.
 
2.
My passion for traveling will drive my business goals thus influencing the company positively.
 
3.
I have the qualifications.
 
4.
I think you should consider me for this position because I have strong knowledge on the travel and tourism industry. I'm great at meeting target goals, I'm enthusiastic about my work and I strive on new challenges.
 
5.
I have the necessary experience, I have worked with large companies, I am a team player, and I am a fast learner.
 
Question
11 of 30
Do you consider yourself a people person?
 
User Submitted Interview Answers
1.
Yes of course, I always try to make customers feel welcome by being friendly and enthusiastic.
 
2.
Yes, I am both enthusiastic, and passionate about my work and the people I work with.
 
3.
Yes, in every position that I have held I have been the face of the company or brand and have had to maintain a professional and outgoing personality.
 
4.
I definitely consider myself a people person. I have found that I am very good at interpersonal relationships, and communication is definitely one of my strong suits.
 
5.
Yes, most definitely. I love meeting new people and I love interacting with family and friends.
 
Question
12 of 30
How do you make a sale? Describe your sales techniques.
 
User Submitted Interview Answers
1.
Talk with enthusiasm and describe all the positives about the hotel, country currently have to offer.
 
2.
First to find out what the customer is looking for, sometimes give a few prompts as to what they want to get out of the holiday, any particular activities, countires they've always wanted to go to. Then go through itinieries you beleive would suit them, selling particular resorts, and up sell additional activities. Overcome challenges faced my customer without losing their interest.
 
3.
Understand what customers want. Attract the me customers, focus on the product/service. Describe the benefits. Overcome objections, build a rapport with customers to make them feel comfortable and build a friendly chat. Close the sale.
 
4.
I would listen to what they want or are looking for, then offer options that might interest them. Offer more choices in terms of what they want.
 
5.
Since almost everyone has facebook and instagram account I will promote the agency through those sites.
 
Question
13 of 30
What do you like least about being a Travel Agent?
 
User Submitted Interview Answers
1.
Sending guest on their way.
 
2.
Not being able to go on the holidays you set up for people.
 
3.
Nothing really its a challenge.
 
4.
There's nothing I don't like.
 
5.
I think the thing I would like least would be the neglect of face to face contact with customers, so you can deliver an even better service.
 
Question
14 of 30
What do you like most about being a Travel Agent?
 
User Submitted Interview Answers
1.
Controlling people travel arrangements and making them happy when they need the most.
 
2.
I have a big experience and I visited many countries. I like to give my experience and make a vocation of my clients the best. I like to see happy people after vacation.
 
3.
Speaking to other people and helping them find a holiday which fits them best.
 
4.
I have a big experience and I visited many countries. I like to give my experience and make a vacation of my clients the best. I like to see happy people after vacation.
 
5.
Zeal and enthusiasm to meet people from different culture.
 
Question
15 of 30
Tell me how you organize, plan, and prioritize your work.
 
User Submitted Interview Answers
1.
Prioritize as per personnel, gather complete information, initiate research, timely delivered.
 
2.
Time table deadlines. My diet my studies my family time.
 
3.
I organise my work my ticking of all my main priorities in my note pad, then if I have time I will do any extras.
 
4.
Leave work after noting what I have done and what I have to do next. Spend couple minutes planning the day's work before going to work.
 
5.
Once arrived at work I assess what needs to be done for the day and work out an order, as well as several branching ideas should distractions arise. Obviously events change during the day and I am constantly on the ball to rearrange and replan.
 
Question
16 of 30
Provide an example when your ethics were tested.
 
User Submitted Interview Answers
1.
When bullied, responses in calm manner.
 
2.
Working as a voluntary teacher.
 
3.
Group projects at school.
 
4.
Not really any I can think of.
 
5.
When asked by a disabled customer for help with the bathroom when there was a long line of customers.
 
Question
17 of 30
What are your 3 greatest weaknesses?
 
User Submitted Interview Answers
1.
Stubborn competitive and too caring.
 
2.
I am too much of a perfectionist. I work too hard sometimes. I am a germofob.
 
3.
I am too much of a perfectionist. I work too hard sometimes. I am a germofob.
 
4.
Cant Manipulate things, being diplomatic, and sensitive and emmotional.
 
5.
I am impatient for the results I want the best of everything I am too hungry for perfection.
 
Question
18 of 30
Are you a detail oriented person? Give an example that demonstrates your attention to details.
 
User Submitted Interview Answers
1.
Yes, I am often asked to proof read flyers, adverts and brochure wording.
 
2.
Yes. Am very meticulous. As a client I expect quality.
 
3.
I really observe the full details of the itinerary of the tours and when it comes to airfare ticket only, I always check the breakdown of the rates like tax, base fare, etc.
 
4.
Yes I love paying attention to detail, from my art work at school and my presentations at college, detail was important. Also in my most recent job being a problem solver it was very important that I payed attention to detail to ensure the customer received the correct product.
 
5.
Writing reports, both professionally and academically.
 
Question
19 of 30
Do you have any previous experience as a Travel Agent?
 
User Submitted Interview Answers
1.
Yes, I work lang time ago, just after college in a travel agent, Harvey world travel.
 
2.
I have almost 15 years experience, having done business travel in Australia for 7 years and in the UK for 5 years. I also have experience working in for an airline for 3 years.
 
3.
Unfortunately I haven't any experience being a travel agent. That's why I promised my self that after I graduated I will find a Travel Agency where I can learn a lot.
 
4.
Yes I was working as a travelling agent from last five years.
 
5.
Yes, I have 35 years experience.
 
Question
20 of 30
If you only had one place you could visit for the rest of your life, where would it be?
 
User Submitted Interview Answers
1.
America, because the different states offer so much variety.
 
2.
France (History, Culture, Language, Food, Transportation)
 
3.
Mount Kilimantzaro, so I can see the peak of Africa.
 
4.
Manag & mustan(Nepal) because it is beautiful place of the world.
 
5.
Very hard to answer, as I love so many places in the world, but I would have to say anywhere that I have family and friends who love me.
 
Question
21 of 30
Share an experience you had in dealing with a difficult person and how you handled the situation.
 
User Submitted Interview Answers
1.
I had a customer that was not pleased with product and service that they received control situation using tone and volume of my voice empathized with their situation let them know what I could do at my level of management let them know Iould handle the situation made them happy done a follow up call that also made them happy they continue to do business with my company often asking for me personally to handle their orders.
 
2.
I passed it on to my boss!!
 
3.
Parents dissatisfied with results. Children eloping and you have to convince them that you will not let them down and regain their trust.
 
4.
My tourists: they were very rude and I needed to work with them.
 
5.
I calmly listen to everything they have to say before responding in an empathetic manner.
 
Question
22 of 30
Tell me about the last itinerary tour package which you planned, described, arranged, and/or sold.
 
User Submitted Interview Answers
1.
50,000 Dollars vacation sold for 4 for 108 days round the world.
 
2.
It was New Year vacation on Thailand for a big family. Business class air tickets, 5 stars hotels, VIP transfer, excursions.
 
3.
I have no professional experience in this field. I do however help my family and friends research locations before traveling quite often.
 
4.
I planed a holiday with my family to drive to Turkey. We traveled bu car till Italy and cross with ferry from Italy to Greece and drive to Turkey. And booked a holiday for a week all inclusive hotel with lots of activities. And returned to UK same way.
 
5.
I have not planned anything recently, but I did book a MSC cruise to St. Maartin, Great Stirrup Cay and Puetro Rico. I have done many itineraries for classes in college.
 
Question
23 of 30
In this business we work on commission, are you okay with this?
 
User Submitted Interview Answers
1.
Yes, I feel it will help me to work harder to meet targets.
 
2.
Yes it's important because its shows who are the most hard working people.
 
3.
Yes...as the business is running on comission am okay with it.
 
4.
Yes, I will strive to be successful in this.
 
5.
Yes absolutely fine. The more I sell holidays the more make a commission and I increase the turn over for the company.
 
Question
24 of 30
What are your favorite traveling destinations?
 
User Submitted Interview Answers
1.
Greenland, Finland, Iceland, Paris, Venice, Rome, Amsterdam.
 
2.
Venice Italy, Europe greece.
 
3.
France, Central Europe, United States.
 
4.
Well my favourite travelling destination is Kilimanjaro.
 
5.
Christchurch, London, Oxford.
 
Question
25 of 30
What advertising and promotions do you use to promote your name?
 
User Submitted Interview Answers
1.
Image is important but we need to stress the qualities -personal recommendations.
 
2.
Flyers distributed in busy street, target SMSs and facebook.
 
3.
You don't need to promote yourself. Let someone do it for you. Not for the reason you forced them to do but for the reason they know you are worth it.
 
4.
Radio controller and I am proud of that.
 
5.
Flyers, Social Medias and word-of-mouth.
 
Question
26 of 30
What sales experience do you have?
 
User Submitted Interview Answers
1.
3 years- hospitality- retail- commercial.
 
2.
I worked as a cashier at a retail store.
 
3.
Nearly 10 years in the retail sector.
 
4.
I work in travel agency for 5 years and 12 years hairdresser. I have excellent costumer service experience all this years with meeting different people evey day.
 
5.
I have been selling airlines in the past as a sales manager.
 
Question
27 of 30
What place do you love to recommend to clients?
 
User Submitted Interview Answers
1.
I would recommened America due to the fact that every state offers something completely different. If you like to road trip then America is for you.
 
2.
I would recommend Montego Bay because there is sun, sea and sand and When I was there I felt like a million dollars. It was so relaxing and peaceful.
 
3.
It depends what tipe of vacation they want. Beach places - Maldives, Mexico, Bora bora. Excursions - Europe.
 
4.
Family destination would be Myrtle Beach, SC. I also recommend Jamaica!
 
5.
Well it depends on what the customer wanted to do or their hobbies.
 
Question
28 of 30
What are your 3 greatest strengths?
 
User Submitted Interview Answers
1.
Communication (Written & Oral), Meeting deadlines, instant delivery of projects.
 
2.
Hard worker motivated and fiercely loyal.
 
3.
Determination, ingenuity, positivity,
 
4.
Honesty, string will and determination.
 
5.
Hard-working, dedicated, great communicator.
 
Question
29 of 30
How are your communication skills?
 
User Submitted Interview Answers
1.
I can get the message through. I am fluent in English and French and currently learning mandarin. I will learn the business terms quickly.
 
2.
I can speak fluently - I can speak Spanish, English and German and Catalan.
 
3.
Excellent. I get along well with others and make friends easily.
 
4.
I have excellent communication skills as I have fluent written and spoken English and a confident friendly personality.
 
5.
Excellent, I speak well and have a knack for making people feel at ease.
 
Question
30 of 30
How would others describe you?
 
User Submitted Interview Answers
1.
Outgoing, bubbly, and genuine.
 
2.
People would describe me as hardworking, loyal and fun.
 
3.
Friendly helpful and knows her own mind.
 
4.
Nice warm loving and caring intelligent loyal avid reader and great cook.
 
5.
Positive, friendly, and hard working.
 
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