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Top 30 Travel Agent Interview Questions
Question 1 of 30
What is the most difficult part of being a Travel Agent?
Another difficult question if you have no prior knowledge of working in a travel agency but if you think back to when you used one for your own travel booking then maybe there was some part of the arrangement that did not go as smoothly as you would have liked. The one main thing that springs to mind in this heady world of technology and comparable websites etc. is competition. Before the internet it was more straight forward for the travel agency on the high street to have the monopoly over the best flights and hotels etc. but now there is so much competition and access for even the traveler themselves to hunt for the best deals and order everything themselves that travel agents have to be on top of their game and know the best prices and offers available all the time so they can compete successfully along with everyone else.
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List of Travel Agent Interview Questions
  1. What is the most difficult part of being a Travel Agent?
  2. What is the most rewarding part of being a Travel Agent?
  3. Give me your top 5 favorite island destinations for a newly married couple.
  4. Where do you see yourself in 5 years?
  5. Why did you choose to pursue a career as a Travel Agent?
  6. What are your career goals as a Travel Agent?
  7. How important is it for you to build a relationship with your customers?
  8. What are your personal top three travel destinations?
  9. Why should we consider you for this position?
  10. Do you consider yourself a people person?
  11. How do you make a sale? Describe your sales techniques.
  12. What do you like least about being a Travel Agent?
  13. Tell me how you organize, plan, and prioritize your work.
  14. What do you like most about being a Travel Agent?
  15. How do you handle difficult customers?
  16. Provide an example when your ethics were tested.
  17. What are your 3 greatest weaknesses?
  18. Are you a detail oriented person? Give an example that demonstrates your attention to details.
  19. Do you have any previous experience as a Travel Agent?
  20. If you only had one place you could visit for the rest of your life, where would it be?
  21. Share an experience you had in dealing with a difficult person and how you handled the situation.
  22. Tell me about the last itinerary tour package which you planned, described, arranged, and/or sold.
  23. In this business we work on commission, are you okay with this?
  24. What are your favorite traveling destinations?
  25. What advertising and promotions do you use to promote your name?
  26. What sales experience do you have?
  27. What place do you love to recommend to clients?
  28. What are your 3 greatest strengths?
  29. How are your communication skills?
  30. How would others describe you?
Author:
Contributing Author
Christine Pasqueretta
HR Executive
Travel Agent Information
November 14th, 2014

Travel agents sell transportation, lodging, and admission to entertainment activities to individuals and groups planning trips. They offer advice on destinations, plan trip itineraries, and make travel arrangements for clients.
bls.gov/ooh/sales/travel-agents.htm#tab-1
Travel Agent User Submitted Interview Answers
Question 1 of 30
What is the most difficult part of being a Travel Agent?
Another difficult question if you have no prior knowledge of working in a travel agency but if you think back to when you used one for your own travel booking then maybe there was some part of the arrangement that did not go as smoothly as you would have liked. The one main thing that springs to mind in this heady world of technology and comparable websites etc. is competition. Before the internet it was more straight forward for the travel agency on the high street to have the monopoly over the best flights and hotels etc. but now there is so much competition and access for even the traveler themselves to hunt for the best deals and order everything themselves that travel agents have to be on top of their game and know the best prices and offers available all the time so they can compete successfully along with everyone else.
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User Submitted Interview Answers
1.
I would say not getting to travel on the holidays that you organise, passion is a hugh part of being a travel agent and getting feedback from the customer after they are back from their travel's helps you build you knowladge to help other customers.
2.
I love to travel and share my personal experiences especially for the budget travellers.
3.
Make contact with customers in a good relation.
4.
Dealing with awkward/rude customers but working in sales and food and beverage I have had experience of dealing with people like this and learnt to speak to them in the appropriate manner and correctly.
5.
Having enough time to get everything done in a day can be challenging.
Question 2 of 30
What is the most rewarding part of being a Travel Agent?
When someone books a holiday it is probably something they have have planned and saved up for a long time. From the time the customer walks through the door with their initial plans till the time they come back through that same door smiling and eagerly sharing their holiday snaps with you, you then know that all your efforts paid off and the immense feeling of satisfaction that you made all that happen is immeasurable.
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User Submitted Interview Answers
1.
I would hope to be established with a company and move up from my current position as a lead or specialist in a certain area.
2.
Cost saving, through and through assistance.
3.
Get to explore to various destination.
4.
Having your clients call and give you good feedback on their trip that you booked.
5.
I guess it's when you we're able to familiarize the process of travel and also the IATA and ICAO codes without memorizing and reviewing those but because you were doing it everyday.
Question 3 of 30
Give me your top 5 favorite island destinations for a newly married couple.
It is getting more and more popular these days for young couples to both get married and honeymoon in beautiful settings, normally on a remote desert, tropical island. This conjures up an air of romance and opulence and the perfect setting of palm trees, glistening blue/green seas, and sun beaten golden sands epitomizes a magical fairy tale; a fitting start to married life. The islands that spring to mind are Bali, Thailand, Fiji, Tahiti, and Mauritius, the Seychelles and the Maldives. The perfect paradise!
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User Submitted Interview Answers
1.
Mauritius, Canary Island, Dominican Republic, Jamican Island.
2.
Dubai, the great wall of china, cape town, eastern cape.
3.
Mauritius, mauritius, singapore, bangkok, malaysia.
4.
Lindos -Rhodes -Greece Paris - France Rome - Italy Vennis - Italy Corfu - greece.
5.
Boracay islands bora bora phi phi island bali and hamilton island.
Question 4 of 30
Where do you see yourself in 5 years?
Interviewers are always looking out for the candidate who has the best potential to mold and grow within their Company. With this is in mind this question is asked to throw you. Approach this with specific objectives, career goals and a clear mind set and show you are keen to stay and learn and progress within their employ. Tell them you can see yourself learning new skills and experiences which would enhance your interests in basic travel agent duties, eager to further your career by studying for professional qualifications and become an all round expert and progress to a team leadership or management position. This kind of answer will show the interviewer you mean business and you are there for the long haul and are prepared to build and grow with the Company.
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User Submitted Interview Answers
1.
In five years next I want to be more talented in English skills.
2.
In 5 years I see myself working in the Navy as a steward.
3.
After 5 years, I am in Canada, managing the new branch of my travel agency.
4.
I see my self in 5 years time, a successful travel agent to be promoted to hire positions with in retail and tourism.
5.
Hopefully as a Supervisor in this company.
Question 5 of 30
Why did you choose to pursue a career as a Travel Agent?
Professional answer
I have always been an adventurous person who loves to travel. That, mixed with my innate love for sales and networking, make me great at a career I love. It is a win-win!
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User Submitted Interview Answers
1.
Travel is a passion of mine, and for me to talk about some of the destinations and experiences I have had and inspire them to do so, this is not work for me.
2.
I want to help people find their dream vacations.
3.
Thoroughly enjoyed the travel college course I completed, passionate about the travel industry, enjoy communicating with people and making people happy which would be through booking them a great holiday.
4.
Travelling has always been my favorite hobby.
5.
It has been my passion from a young age, and now is my time to pursue that passion and expand my knowledge and skills, and your company is the best place to do that.
Question 6 of 30
What are your career goals as a Travel Agent?
Professional answer
I strive to deliver the best possible service to my clients and create memorable, lasting experiences with each and every trip they take through my planning. I always seek to exceed my sales expectations and I would like to grow within the travel industry business to take on more responsibilities in the next five years.
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User Submitted Interview Answers
1.
To work as part time travel agent.
2.
To tell people how to be a sheep.
3.
Customer services and moving abroad.
4.
To make my guest as the memorable trip for them if I handled them.
5.
To satisfy all of my customers and hopefully see more of the world myself.
Question 7 of 30
How important is it for you to build a relationship with your customers?
Professional answer
It is the most important thing to me! Relationship building gone right makes all the difference.
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User Submitted Interview Answers
1.
Extremely, travels agents are built on customer service.
2.
Because without them, an establishment is nothing. So building a good relationship to a customer can help you earn more profit especially when they are satisfied with the service and product you have rendered to them, they will come back for sure and recommend you to his/her friends.
3.
I think it is important to build a relationship with the customers as we share a common interest of travel and to share each others experience will issue a reason of trust.
4.
Its imperative to build a relationship with a customer, once you build a relationship you build trust and once you have trust that customer will come back to you time and time again.
5.
It is the main point of a business. Without them I will not be able to work. They have to be looked after.
Question 8 of 30
What are your personal top three travel destinations?
Professional answer
My personal top three travel destinations are Fuji, Australia and Amsterdam.
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User Submitted Interview Answers
1.
Bahamas Las vagas amsterdam.
2.
My personal top three destination has to be Mexico, Spain and rome.
3.
Dubai for the perfect couples getaway Disney Orlando for the greatest family holiday of all time Thailand a place for explorers.
4.
Ibiza, Greece and I would love to visit lots of areas of America.
5.
For Local: Bohol, Cebu and Ilocos For International: Paris, Rome Italy, South Korea.
Question 9 of 30
Why should we consider you for this position?
Professional answer
I love what I do and I cannot wait to deliver great value and fun customer experiences to your organization!
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User Submitted Interview Answers
1.
I have the qualifications.
2.
I have the necessary experience, I have worked with large companies, I am a team player, and I am a fast learner.
3.
Being in tourism sector for now quite along time . I am in adept in the industry with knowledge and wants to move forward in terms of career growth in travel.
4.
I can work under minimum supervision and I am able to work under pressure.
5.
I think you should consider me for this position as I would be an asset to your company, I know how to talk to people and I like talking to new people especially seeing the different kinds of places people want to go on holiday and why.
Question 10 of 30
Do you consider yourself a people person?
Professional answer
Definitely! People are what make my work so rewarding! I love interacting with all different types of people from all walks of life.
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User Submitted Interview Answers
1.
Yes I would consider my self a people person. I am a member of a boot camp and enjoy partaking in group activities here.
2.
Yes I do, I am able to interact well with people.
3.
Yes I m .I like to help people in any situation. I m very easy going person and friendly.
4.
Yes, I enjoy communicating with people face to face and over the phone and my confidence truly grown through my job at monsoon as communicating the very customer was vital and enjoyable.
5.
Yes I do consider myself a people person. I have always worked in customer service and I really enjoy talking and helping people whether it be for finding a movie at Civic or organising and planning their next function at the Boat Club.
Question 11 of 30
How do you make a sale? Describe your sales techniques.
Professional answer
Simply put, I ask for the sale. My process is to probe, listen, demonstrate options and ask for the sale.
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User Submitted Interview Answers
1.
Talk with enthusiasm and describe all the positives about the hotel, country currently have to offer.
2.
Since almost everyone has facebook and instagram account I will promote the agency through those sites.
3.
Visualise the tour for the client leave an element of curiosity.
4.
I like to ask lots of questions it is important to know as much about the person your selling to as possible and what they are looking for. Also a strong understanding of what you are selling and a personal interest in what your selling if your not passionate about the product the customer wont be. Finally never ask any negative questions you always want the customers answer to be yes never no.
5.
My sales technique is to listen to what the customer is looking for as a vacation and offer suggestions on what he/she could do for his travel whether that being excursions or local landmarks that one can visit.
Question 12 of 30
What do you like least about being a Travel Agent?
Professional answer
If and when a client's vacation plans go wrong, it is never a pleasant experience for anyone. I am never happy when something happens that potentially upsets my client's vacation plans. Lucky for me, this rarely occurs and when it does, we have a great customer care team that helps resolve the matter promptly.
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User Submitted Interview Answers
1.
Sending guest on their way.
2.
Not being able to go on the holidays you set up for people.
3.
There's nothing I don't like.
4.
I think the thing I would like least would be the neglect of face to face contact with customers, so you can deliver an even better service.
5.
Closing the door at the end of the day.
Question 13 of 30
Tell me how you organize, plan, and prioritize your work.
Professional answer
I plan, organize and prioritize based on the work load and deadlines. I often have multiple projects happening at once so my expertise in doing these things well determines my success.
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User Submitted Interview Answers
1.
Time table deadlines. My diet my studies my family time.
2.
Leave work after noting what I have done and what I have to do next. Spend couple minutes planning the day's work before going to work.
3.
According to deadllines. I put all the necessary details into what is first needed to be done.
4.
Finishing one booking before starting the next, setting ticketing deadlines, future queuing bookings and keeping a hard copy of pending itineraries.
5.
I always have a list of things to do everyday for me not to be able to forget something and I am an organized person.
Question 14 of 30
What do you like most about being a Travel Agent?
Professional answer
The freedom to control my own compensation with work that is a pleasure. Who doesn't love vacation!? It is rewarding to create those experiences for my clients!
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User Submitted Interview Answers
1.
Controlling people travel arrangements and making them happy when they need the most.
2.
I have a big experience and I visited many countries. I like to give my experience and make a vacation of my clients the best. I like to see happy people after vacation.
3.
Zeal and enthusiasm to meet people from different culture.
4.
It has the benefits to travel domestic and internationally.
5.
Most of the times when you make travel arrangements for your clients you do get the taste of that.
Question 15 of 30
How do you handle difficult customers?
Professional answer
I do a lot of listening. I listen, empathize and find a solution to their issues. Difficult customers are my favorite because I enjoy turning their experiences around into positive ones.
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User Submitted Interview Answers
1.
As best I can. If there is an issue I will rectify it with my manager and try to make a positive end result.
2.
Listen and try to find a solution.
3.
I listen carefully and I show that I care why she is not happy and I tend to be really patient.
4.
I handle difficult customers by listening actively, showing empathy, apologize and find a solution.
5.
I listen to them and find out exactly what they need - assure them I will do the best I can to resolve the situation and resolve the situation.
Question 16 of 30
Provide an example when your ethics were tested.
Professional answer
The agency was running a special to close vacation deals for Greece. We were to promote these packages and close sales to the best of our abilities. While this was great and important to me, this one couple I was working with wanted a better deal. Rather than talking them into a trip they might not be as happy with, I worked with them past the promotion period to plan a great vacation to Italy.
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User Submitted Interview Answers
1.
Working as a voluntary teacher.
2.
Group projects at school.
3.
Not really any I can think of.
4.
When asked by a disabled customer for help with the bathroom when there was a long line of customers.
5.
I was offered 200USD over and above the change fee to put a particular passenger on the flight his wife was travelling. He wanted me to disclose his wife's flight details without her consent.
Question 17 of 30
What are your 3 greatest weaknesses?
Professional answer
I care a great deal about my clients so I overwork myself at times to make sure they are happy. I could also rely more on my customer care teams to handle tasks related to package deals which I typically do because I like to ensure everything goes right.
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User Submitted Interview Answers
1.
Stubborn competitive and too caring.
2.
I am too much of a perfectionist. I work too hard sometimes. I am a germofob.
3.
Cant Manipulate things, being diplomatic, and sensitive and emmotional.
4.
Shopping, food, spending.
5.
Determination, creativity, risk taking.
Question 18 of 30
Are you a detail oriented person? Give an example that demonstrates your attention to details.
Professional answer
I pride myself on taking good care of the details! Recently a client was planning a family reunion for over 300 people and without my attention to detail, the whole package would have been a disaster. I planned an itinerary for each member and delivered the group a successfully executed weekend!
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User Submitted Interview Answers
1.
I have 35 years experience in travel industry as a Revenue Accountant.
2.
Takes notes when given information.
3.
I like to give details about different stufd.
4.
I would wanting to know anything in detail and so I would have a better understanding of the subject.
5.
Yes. Am very meticulous. As a client I expect quality.
Question 19 of 30
Do you have any previous experience as a Travel Agent?
Professional answer
Absolutely! I have over seven years experience as a travel agent. Prior to that, I worked in commission sales, which is a very similar role.
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User Submitted Interview Answers
1.
Yes, I work lang time ago, just after college in a travel agent, Harvey world travel.
2.
I have almost 15 years experience, having done business travel in Australia for 7 years and in the UK for 5 years. I also have experience working in for an airline for 3 years.
3.
Unfortunately I haven't any experience being a travel agent. That's why I promised my self that after I graduated I will find a Travel Agency where I can learn a lot.
4.
Yes I was working as a travelling agent from last five years.
5.
Yes, I have 35 years experience.
Question 20 of 30
If you only had one place you could visit for the rest of your life, where would it be?
Professional answer
That is a great question! If I could visit one place for the rest of my life, it would most likely be any ocean side beach, somewhere in a Caribbean.
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User Submitted Interview Answers
1.
America, because the different states offer so much variety.
2.
France (History, Culture, Language, Food, Transportation)
3.
Mount Kilimantzaro, so I can see the peak of Africa.
4.
Manag & mustan(Nepal) because it is beautiful place of the world.
5.
Very hard to answer, as I love so many places in the world, but I would have to say anywhere that I have family and friends who love me.
Question 21 of 30
Share an experience you had in dealing with a difficult person and how you handled the situation.
Professional answer
I have this wonderful client who is particularly specific about the type of traveling she does. I love a good challenge so it is a pleasure to meet her specific needs - for her and her small Pomeranians that she travels with.
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User Submitted Interview Answers
1.
I passed it on to my boss!!
2.
I never really had to deal with a difficult client yet.
3.
Volcanic ash flights delayed.
4.
At my previous job we often received complaints about one thing or another. I was always sure to apologise to the customer, and as company policy offer them a free beverage while I either called the manager, or arranged an alternative for them.
5.
I started servicing an account that was used to doing their own bookings. There is this one booker called Sue who was very anti coming through our company to do the bookings. She was never satisfied with the level of service as she was used to controlling the pace in which bookings were made. I always completed her bookings in a timely manner and remained positive and friendly throughout. Over time I got to know her and we discovered we both had a connection to Australia. So now when she calls we relate on a personal aswell as a professional level, which I could never have imagined given our shaky beginnings.
Question 22 of 30
Tell me about the last itinerary tour package which you planned, described, arranged, and/or sold.
Professional answer
The last itinerary tour package I planned, described, arranged and sold was a beautiful all inclusive vacation to Punta Cana Dominican Republic for a couple planning their destination wedding for their entire family and friends. It was a pleasure to be apart of their big day and ensure everything went seamless!
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User Submitted Interview Answers
1.
50,000 Dollars vacation sold for 4 for 108 days round the world.
2.
It was New Year vacation on Thailand for a big family. Business class air tickets, 5 stars hotels, VIP transfer, excursions.
3.
I have no professional experience in this field. I do however help my family and friends research locations before traveling quite often.
4.
I planed a holiday with my family to drive to Turkey. We traveled bu car till Italy and cross with ferry from Italy to Greece and drive to Turkey. And booked a holiday for a week all inclusive hotel with lots of activities. And returned to UK same way.
5.
I have not planned anything recently, but I did book a MSC cruise to St. Maartin, Great Stirrup Cay and Puetro Rico. I have done many itineraries for classes in college.
Question 23 of 30
In this business we work on commission, are you okay with this?
Professional answer
Absolutely! I am motivated and driven by my own performance. Commission compensation lets me control my own income, which is something I enjoy very much.
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User Submitted Interview Answers
1.
Yes, I feel it will help me to work harder to meet targets.
2.
Yes it's important because its shows who are the most hard working people.
3.
Yes...as the business is running on comission am okay with it.
4.
Yes, I will strive to be successful in this.
5.
Yes absolutely fine. The more I sell holidays the more make a commission and I increase the turn over for the company.
Question 24 of 30
What are your favorite traveling destinations?
Professional answer
Some of my favorite traveling destinations include Hawaii, Spain, Italy, France and New York City.
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User Submitted Interview Answers
1.
Greenland, Finland, Iceland, Paris, Venice, Rome, Amsterdam.
2.
Venice Italy, Europe greece.
3.
France, Central Europe, United States.
4.
Well my favourite travelling destination is Kilimanjaro.
5.
Christchurch, London, Oxford.
Question 25 of 30
What advertising and promotions do you use to promote your name?
Professional answer
Word of mouth is the most powerful form of advertising! I gain a lot of business through existing, repeat clients who are happy with their travel experiences. I also leverage my own professional network, as well as social media platforms.
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User Submitted Interview Answers
1.
Image is important but we need to stress the qualities -personal recommendations.
2.
Flyers distributed in busy street, target SMSs and facebook.
3.
You don't need to promote yourself. Let someone do it for you. Not for the reason you forced them to do but for the reason they know you are worth it.
4.
Radio controller and I am proud of that.
5.
Flyers, Social Medias and word-of-mouth.
Question 26 of 30
What sales experience do you have?
Professional answer
Working as a travel agent is a lot of sales work. My clients are always looking for great deals and to plan trips for their families. I am constantly selling different destinations and walking them through features and benefits as related to the trip they are looking for.
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User Submitted Interview Answers
1.
3 years- hospitality- retail- commercial.
2.
I worked as a cashier at a retail store.
3.
Nearly 10 years in the retail sector.
4.
I work in travel agency for 5 years and 12 years hairdresser. I have excellent costumer service experience all this years with meeting different people evey day.
5.
I have been selling airlines in the past as a sales manager.
Question 27 of 30
What place do you love to recommend to clients?
Professional answer
I enjoy listening to the wants and needs of my clients, then refining their search with a few select recommendations. If they want a family friendly getaway, I will suggest a variety of resorts in the Caribbean that are all inclusive and have activities for the kids. If a couple is looking for a romantic getaway, I will suggest a trip to Paris, France or Madrid, Spain.
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User Submitted Interview Answers
1.
I would recommened America due to the fact that every state offers something completely different. If you like to road trip then America is for you.
2.
I would recommend Montego Bay because there is sun, sea and sand and When I was there I felt like a million dollars. It was so relaxing and peaceful.
3.
It depends what tipe of vacation they want. Beach places - Maldives, Mexico, Bora bora. Excursions - Europe.
4.
Family destination would be Myrtle Beach, SC. I also recommend Jamaica!
5.
Well it depends on what the customer wanted to do or their hobbies.
Question 28 of 30
What are your 3 greatest strengths?
User Submitted Interview Answers
1.
Communication (Written & Oral), Meeting deadlines, instant delivery of projects.
2.
Hard worker motivated and fiercely loyal.
3.
Determination, ingenuity, positivity,
4.
Honesty, string will and determination.
5.
Hard-working, dedicated, great communicator.
Question 29 of 30
How are your communication skills?
Professional answer
Communication is critical to my success so I make sure I over communicate where possible. I'm a strong communicator and am always striving to be better!
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User Submitted Interview Answers
1.
I can get the message through. I am fluent in English and French and currently learning mandarin. I will learn the business terms quickly.
2.
I can speak fluently - I can speak Spanish, English and German and Catalan.
3.
Excellent. I get along well with others and make friends easily.
4.
I have excellent communication skills as I have fluent written and spoken English and a confident friendly personality.
5.
Excellent, I speak well and have a knack for making people feel at ease.
Question 30 of 30
How would others describe you?
Professional answer
I have been told by others that I am enthusiastic, motivated and committed. I like to think these are the best words to describe me too.
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User Submitted Interview Answers
1.
Outgoing, bubbly, and genuine.
2.
People would describe me as hardworking, loyal and fun.
3.
Friendly helpful and knows her own mind.
4.
Nice warm loving and caring intelligent loyal avid reader and great cook.
5.
Positive, friendly, and hard working.
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Our best interview questions for a career as a Travel Agent. These questions were voted on by our users as the ten best! Enjoy and good luck at your next interview! Created on February 20th, 2016

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