Top 25 Travel Agent Interview Questions

What is the most rewarding part of being a Travel Agent?
Best way to prepare for your Travel Agent interview starts here. Practice over 20 Travel Agent Interview Questions.

  Travel Agent

Travel agents sell transportation, lodging, and admission to entertainment activities to individuals and groups planning trips. They offer advice on destinations, plan trip itineraries, and make travel arrangements for clients.


Description Source: bls.gov/ooh/sales/travel-ag...

Interview Questions and Answers List

1. What is the most rewarding part of being a Travel Agent?
Best Answer
To be able to explore more countries to visit and can make a living at the same time.
2.
Making peoples dreams come true and gaining repeat clients.
3.
Infracting with airlines and fulfilling clients requirement.
4.
The most rewarding part of being a Travel agent is the opportunity to make a living while exploring the world and helping others do so as well.
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2. Why should we consider you for this position?
Best Answer
I can work under pressure, work within deadlines, sell holidays to increase the turnover and compute with others.
2.
I am passionate about travel, I love helping people with their travel plans and presenting options that that may not have thought of.
3.
I love working in a customer service job and have previous experience working aboard one of the worlds most prestigeous cruise liner company, I enjoy pleasing people and I am enthusiastic about travelling.
4.
If you consider me as a travel consultant or a Reservation staff in your company, I will provide my level of best service to our customers and I will try to make maximum business with affordable profit to my company thorough Airline reservation and ticketing. I able to work under pressuere, and I would like to make difficult travel itineraries for our corporate clients also.
5.
Because I am hardworking, dedicated, have can do attitude.
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3. Do you consider yourself a people person?
Best Answer
Yes, I work with people for all of my working experiences. I enjoy helping others and happy to meet new people.
2.
Yes I m .I like to help people in any situation. I m very easy going person and friendly.
3.
Yes, I feel like I can consider myself as a people person as I find it very easy to get to know new people and I enjoy socialising with people whether I already know them or if they are new.
4.
Yes. I love being around all different types of people you learn so much from other people.
5.
Ofcoarse. I am known as the funny person of the group but also very mature.
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4. What do you like least about being a Travel Agent?
Best Answer
Book the best holiday destination for my client and when they come back I would like to hear from them they really enjoyed it and would like to book their next holiday with me again.
2.
When flights cancelled and my clients stuck at the airport.
3.
Trying my absolute best and not being able to satisfy the people who came to me.
4.
I like flying and enjoying my freedom so do with others.
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5. What do you like most about being a Travel Agent?
Best Answer
I am a very international person. I love to learn and experience all region of the world, And introduce to people.
2.
Working with different kinds of people and be a big help for them.
3.
The ability to help people with their travel plans in the most efficient and inexpensive way to make their trip pleasant.
4.
Being able to meet lots of new people and I love traveling all over the world ive always wanted to be a travel agent its everything I enjoy and is passionate about in one job.
5.
To assist people to the best of my ability in something I strongly desire.
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6. What are your 3 greatest weaknesses?
Best Answer
Struggle to give up smoking,
2.
Wanting to please everybody. workaholic wanting to be perfect all the time.
3.
One of my greatest weaknesses is being stubborn my second is that children and families in poverty my passion for shopping I spend alot of money.
4.
Communication skills hesitation while talking with new people ego problem.
5.
Get hyper and hungry early.
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7. Provide an example when your ethics were tested.
Best Answer
I do not use Facebook and the Internet for personal use in the work environment. I do not take office stationery home for personal use.
2.
My ethics can be seen from any aspect from my attitude while I am working.
3.
When a client wants me to waive penalty fees.
4.
Yes but m always be honest.
5.
In pervious jobs I would have abuse shouted at me and I just had to ignore it be professional and keep working.
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8. If you only had one place you could visit for the rest of your life, where would it be?
Best Answer
Self drive in the USA
2.
would try and climb mount everest to be able to look down and see the world from there
3.
Of course. I believe commission is such a great tool in motivating staff to really go out of their comfort zone and reach their potential. It's such an effective way of reaping rewards from hard work.
4.
Bora bora
5.
Australia.
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9. Share an experience you had in dealing with a difficult person and how you handled the situation.
Best Answer
Ok .First you have to listen your costumer and understand why they are not happy and then with a manner solve the problem and try to find anything extra without them mentioning it will make your client happy.
2.
First, listen to problem . Try resolve the issue. Be apologetic if appropriate.
3.
In pervious work customers were always very cranky and picky so whatever was for dinner they either complained so I used to asked them what they wanted and would give it to them and it kind of killed them with kindness because they had nothing else to compalin about.
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10. Do you have any previous experience as a Travel Agent?
Best Answer
No. But I have a strong willingness to have an experience as a travel agent.
2.
Yes, I work lang time ago, just after college in a travel agent, Harvey world travel.
3.
Yes, I have 35 years experience.
4.
No im 15 I just want to understand what you need to be a travel agent.
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11. In this business we work on commission, are you okay with this?
Best Answer
Yes im okay with that, being a travel agent it is very challenging to work under pressure ang commission based so that the employee will continue to work hard and always fin new ways to adopt to any situation that may come.
2.
Yes, I`m okey with this. It's very motivate for my and I like to work with something of pressure.
3.
It is ok with me as it encourages me to be the best travel consultant i can be at reaching my sales targets.
4.
Commision based salary is ok with me as it pushes me to be the best travel consultant i an be to reach our sales targets.
5.
ya..I am sure about this... commision is the important one in travel agent company.
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12. What are your favorite traveling destinations?
Best Answer
Europe..mauritius..italy.
2.
My favorite destination are palwan, cebu, ilocos and baguio.
3.
Europe ,gold coast.
4.
chandhigarh
5.
I enjoyed exploring Singapore, although id love to visit Europe, Greek Islands in the near future.
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13. What place do you love to recommend to clients?
Best Answer
Well, when I worked as a travel agent in Spain, I recomended the place that depends of their likes and preferences, but I always recommended a lot of times to visit this city, London. I was 7 seven years ago and continues being lovely.
2.
It would depend on what they tell me they like to do, after a few open ended questions I would give them a recommendation based on many factors including, previous travel experience, current travel desires, activity level, food requests, and budget.
3.
I would love to recomend to clients places i have visited as that will make the customer confident and at ease when traveling there.
4.
Italy, Dibi, Greece
5.
I will recomend them to go in the philippines , especially at palawan .. Of course palawan is the number one tourist destination as they declares :)
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14. What advertising and promotions do you use to promote your name?
Best Answer
What advertising and promotions do you use to promote your name?
2.
word of mouth website newspapers college campus radio tv
3.
Direct mail; Word of mouth, get involved with community events.
4.
Do u have any working knowledge with tour operators and airline products.
5.
For professional purpose I would use Linkedin and business card. It is the powerful channel to connect to the professional people who have the same experiences and interested with me.
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15. What sales experience do you have?
Best Answer
I have been never into sales.
2.
Work as leisure agent in established travel agencies and more recently work as outside sales agent.
3.
I sell exceptionally well.
4.
Ive had over 20 years experience in the retail industry and i believe i have gained the knowledge and the understanding of how to be the best travel consultant there is to be.
5.
I will try my best for travel.
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16. Tell me about the last itinerary tour package which you planned, described, arranged, and/or sold.
Best Answer
Since I have no experiences in Travel Agent, I did make a 2 weeks vacation plan for my family to visit Paris-Geneva-Barcelona with a return ticket from new york to Paris. I planned to travel between the schengen countries by eurailpass and low cost flights between those countries.
2.
It was a package to Rarotonga, including flights, hotel and rental - the clients had an amazing time with their 4 children.
3.
I have no professional experience in this field. I do however help my family and friends research locations before traveling quite often.
4.
I planed a holiday with my family to drive to Turkey. We traveled bu car till Italy and cross with ferry from Italy to Greece and drive to Turkey. And booked a holiday for a week all inclusive hotel with lots of activities. And returned to UK same way.
5.
I have not planned anything recently, but I did book a MSC cruise to St. Maartin, Great Stirrup Cay and Puetro Rico. I have done many itineraries for classes in college.
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17. What are your 3 greatest strengths?
Best Answer
Team work , friedly and smile always to my customers.
2.
Ability to multitask, attention to detail, team player.
3.
Hard work. Efficiency and great knowledge about the travel industry.
4.
Positivity hard work ethic and time keeping.
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18. What is the most difficult part of being a Travel Agent?
Best Answer
Its how to make a sale if the specific options given by customer are not available. How to convince them to accept the others option which is very challenging.
2.
Realizing that I can not travel with my clients on their fabulous vacations.
3.
When clients flights got cancelled due weather conditions.
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19. Why did you choose to pursue a career as a Travel Agent?
Best Answer
Travel Agent has a broad knowledge in travel including Hotels, Airline, Cruise, and Car rental. Its the great place to learn how to make many type of reservation.
2.
Yes, all my career I have worked with people. I enjoy helping and meeting new people.
3.
I love planning vacations for my family and helping my friends plan theirs. Everything about travel is exciting to me and I would love to help others make amazing memories.
4.
Passionate about travel, interested in passing on my knowledge to clients.
5.
I love to travel the world and food and learning different cultures.
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20. Where do you see yourself in 5 years?
Best Answer
I see myself as a successful Travel Agent and be promoted to the higher level position either in hotels, airlines, or Travel Agent company.
2.
Working from my home in Apollo and training new agents.
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21. What are your career goals as a Travel Agent?
Best Answer
My career goal is to supervise new travel agents to be the best agent and be responsible in the planning to increase company income revenue.
2.
Become a top sales consultant with a good network of loyal clients.
3.
To help others create their dream holidays and make it happen.
4.
Run my own travel department.
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22. How would others describe you?
Best Answer
Someone silent but sometimes talkactive, someone care.
2.
I am always a helpful and hardworking person in the workplace. My colleague usually come to me before other people to ask me questions when they are in trouble.
3.
People would describe me as hardworking, loyal and fun.
4.
Can do determined, career focussed. Successful and motivated to do my best.
5.
Friendly easy going and I m there when my friends need me.
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23. Are you a detail oriented person? Give an example that demonstrates your attention to details.
Best Answer
Yes I care about all the details concerning a specific subject for example all the information for a specific traveling package must be ready for sale.
2.
Yes I m very detailed person. When we were traveling Turkey by car I had to sit down and made every single thing in piece of paper for ready for us to explore.
3.
Yes, my current position requires a great deal of attention to detail. I have to make sure all vehicles have the right information and quality check all of them. I have to be able to determine if the sale dates and times are incorrect.
4.
My work background is in graphic design, everything about this role requires attention to detail. Producing print ready material for retail market.
5.
Due to my 14yers doing QC I can see an error without any effort.
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24. How are your communication skills?
Best Answer
I have a good communication skills and thoughtful when answering questions.
2.
I have excellent communication skills as I have fluent written and spoken English and a confident friendly personality.
3.
Excellent. I get along well with others and make friends easily.
4.
My communication skills greatly increased due to the many clients I interact with daily.
5.
I have excellent verbal and written communication skills.
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25. How do you handle difficult customers?
Best Answer
Be patient with them and listen to what they have to say. Deal with their issue in a calm and professional manner and aim to solve it in the best possible way I can.
2.
Empathise with customers problem. Assure them you will do the best you can for them.
3.
I will give the most options that I can to them. Give as much information as I can and let them decide. Explain them what is the most fit for them and let them make the decision.
4.
I calmly listen to them first. Then try to assess what they want and what they need and then suggest best course of action to them.
5.
By listening to the customers complain, Apologizing for the inconvenience, staying calm while looking for a solution, and do an action or solve the complain politely.
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Career Field
Job Satisfaction
Interview Difficulty
Healthcare
Vacation
Hours per Week
Sales
90%
Average
Provided
Two Weeks
40 Hrs/Wk
Education Requirements

A high school diploma typically is required for someone to become a travel agent. However, many employers prefer additional formal training as well. Good communication and computer skills are essential.

Work Environment

Travel agents work in offices, where they spend much of their time on the phone and on the computer. In some cases, busy offices or call centers may be noisy and crowded. Agents may face stress during travel emergencies or unanticipated schedule changes. Most travel agents work full time. Some work longer hours during peak travel times or when they must accommodate customers’ schedule changes and last-minute needs.

Jun 11, 2014
Why did you choose this profession?
I love customer service and need a challenge in my career and believe this career path would give me the motivation to succeed in the future.
What do you enjoy about being a Travel Agent?
I have never been a Travel Agent, but I love having one on one conversations with my customers and would be excited to give them a chance of having an amazing holiday.
Jul 8, 2014
Why did you choose this profession?
I love working with people to help them plan a happy experience and love to travel myself.
What do you find to be the most challenging part of your job?
To convince clients of the added value of my package.
Jul 10, 2014
Why did you choose this profession?
I chose this profession because I love travelling and the booking experience, I would love to be a part of that for someone else.
What do you enjoy about being a Travel Agent?
Adapting holidays to suit each individual customer and the satisfaction of knowing you have made them their perfect holiday.
What areas do you dislike about being a Travel Agent?
People regretting the holidays that you have recommended.
What special skills does it take to be a Travel Agent?
I have alot of experience within customer service, I am bubbly and friendly and can adapt to different personalities that I meet.
Jul 31, 2014
Why did you choose this profession?
I chose this profession because it is in line with my career and I want a challenging profession like this one.
What do you enjoy about being a Travel Agent?
I enjoy working hand in hand with customers, as well as exploring different destination and taking guest to different places.
What areas do you dislike about being a Travel Agent?
Nothing but being a travel agent is more challenging as it requires someone who is more determined.
What special skills does it take to be a Travel Agent?
Well, I have a relevant experience for the job and I am strongly motivated to work for your company.I fulfill all the requirements for the job. However, some other applicants do probably also fulfill it. I think that I am a nice guy and help to create a good atmosphere in the workplace. You can contact my previous employers to question about this.I believe that I bring success with me to the companies.
Aug 9, 2014
Why did you choose this profession?
I chose this profession because I have a passion for adventure and travel.