How do you handle situations that could cause you to be late or absent?

Why the Interviewer Asks This Question
Focus Your Answer On
What to Avoid
Entry Level Example
Answer Example

As a Security Manager, many people rely on you to be present at work when expected. You will be leading others, and you must set the example for your team members to be responsible and accountable for their work. The interviewer asks this question to understand your work ethic and punctuality. Explain that you are honest, trustworthy, and reliable. Discuss that you would never miss work unless an unexpected issue arose.

Focus on describing your methods to ensure you are punctual to work. Perhaps you are meticulous about planning your day the night before, reviewing to-do lists, and leaving early to account for unexpected traffic. Maybe you follow a strict routine to ensure you can get to work, not just on time, but early! If you have an example of a time you were late or absent to work, take the interviewer through the situation, and highlight your approach.

Avoid acting nonchalant when responding to this question. If you do not take your punctuality seriously, the interviewer may feel that you are not responsible and would not be a good fit for their team.

"I aim to be at work 20 minutes before my shift and ready to start my day on the right foot. I understand that extenuating circumstances can happen. Should an emergency arise, I would immediately notify my superior, explain the situation, and give a clear ETA. If appropriate, I would ask a colleague to take over any immediate duties until my arrival."

"My approach first depends on my employer and the policies in place. For instance, I have worked for companies that required employees to have their shift covered and then give notice of their absence. Other places I have worked utilized an online system where 24 hours notice is required for automatic shift coverage. I have also worked temporary positions where I was the person who covered last-minute employer needs. Last week, I got a flat tire on the way to work. Even though I left 15 minutes early, I knew the situation would set me back for about one hour. I called my coworker to let him know I was late, and then I called my boss to explain my lateness. Everyone was understanding because I was so proactive about the situation. Except for emergencies, I am not late or absent. I am reliable and present when expected."