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Receptionist Mock Interview

Question 12 of 32 for our Receptionist Mock Interview

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Question 12 of 32

What are you trying to accomplish when answering the phone?

"My job is to figure out what the customer's concern is and to help them get a solution. If it's not something I can solve on my own, then I reassure the customer that I'll be relaying it to whomever's responsible and that his/her concern will be given attention."

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How to Answer: What are you trying to accomplish when answering the phone?

Advice and answer examples written specifically for a Receptionist job interview.

  • 12. What are you trying to accomplish when answering the phone?

      How to Answer

      Convey your readiness for the job by providing an answer that'd show you know what your role entails and it's purpose.

      Answer Example

      "My job is to figure out what the customer's concern is and to help them get a solution. If it's not something I can solve on my own, then I reassure the customer that I'll be relaying it to whomever's responsible and that his/her concern will be given attention."

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