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Receptionist Interview Questions
1. Do you mind working late hours during busy seasons at our office?
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Receptionist
January 30th, 2017

A Receptionist is an office worker in charge of handling phone calls and customer walk-ins. They greet clients and guests and arrange appointments. They typically work in a lobby setting or near an entrance to the building. Receptionists tasks and duties will depend on the facility. For a more specialized receptionist interview, search Medical Receptionist or Real-Estate Receptionist.

A receptionist will be responsible for the following duties; answering phone calls, greeting clients, keeping an office schedule, data entry, bookkeeping (depending on office size), organize the office, and other administrative duties. If your receptionist role is a medical practice, you will need to understand certain medical terms, medical scheduling procedures, and insurance terminology.

A job interview for a receptionist should be easy if one practices for the interview. Prepare by understanding the business. Know how your experience relates to that business and their needs of a receptionist. Almost all employers are looking for receptionists with an upbeat, positive attitude. Being able to multitask and handle stressful situations is a major plus. Have a professional and confident attitude for your job interview, and remember all job interviews are conversations. You want to make sure the office or facility you are interviewing for is just as good of a fit for yourself as it is the office.

Receptionist Interview Questions
2 of 25
Tell me what working habits you have that set you apart from everyone else?
 
User Submitted Interview Answers
1.
Likes to mark documents to know which task comes first what tasks which one after. Organised herself.
 
2.
Very organised. I am a neat freak. Alphabetical order.
 
Question
3 of 25
What in the past demonstrates your ability to handle this position?
 
User Submitted Interview Answers
1.
Excellent feed back from hotel and nominated employee of the month.
 
2.
I have transferable skills from the science background. I am talkative.
 
Question
4 of 25
How well have you gotten along with coworkers in the past?
 
User Submitted Interview Answers
1.
Great, I never had any problems with colleagues in the past which I think is a good sign.
 
2.
I enjoy working as part of a team and relish hearing other collegues ideas and opinions and my collegues appear to find me easy to get along with and approachable and eager to listen to my views.
 
Question
5 of 25
Why are you the best fit for this job?
 
User Submitted Interview Answers
1.
Because I'm qualified for it.
 
2.
I have extensive experience answering phones.
 
Question
6 of 25
How do you prioritize when you have three phone calls on hold, and a customer waiting in front of your desk?
 
User Submitted Interview Answers
1.
I would speak to the person waiting at the desk and help them with there inquiery, then I would apoligise to the person on hold for the delay.
 
2.
I answer the first call, transfer it. Politely ask the waiting customer to wait a bit & attend the rest of the calls, then apologise for keeping them waiting.
 
Question
7 of 25
What are you trying to accomplish when answering the phone?
 
User Submitted Interview Answers
1.
Likes to help the customer to the best of her ability.
 
2.
To make sure the cilent on the phone that are satifated by the srevicew.
 
Question
8 of 25
Give me three reasons why you would be the best fit for the job?
 
User Submitted Interview Answers
1.
I can demonstrate excellent customer service, and I understand the importance of being the first point of contact for the business and to promote a positive, friendly, diligent impression. I am used to multi tasking and performing various tasks at the same time and being able to differentiate which is more urgent from others. I have a positive, friendly and professional attitude towards life and people and thrive on meeting and getting to know people.
 
2.
I believe I have the skills, experience and correct attitude to take on any tasks thrown my way. I am helpful and adpatable.
 
Question
9 of 25
What office skills do you currently possess?
 
User Submitted Interview Answers
1.
Qualifed with Level 2 in information technology- covered the whole package.
 
2.
I am efficient in MS office package. I can write emails. I am good at learning new things. Quick learner. I can quickly learn about software.
 
Question
10 of 25
Give me an example of when you pleased a customer very much?
 
User Submitted Interview Answers
1.
Double booking managed the situation and managed to speak with people and reschudle the treatment for an hour later.
 
2.
When a customer came in a booking had gone missing and then I managed to get them a booking on that day. They ended up being happy with the solution.
 
Question
11 of 25
After three months on the job, where do you see your performance being?
 
User Submitted Interview Answers
1.
3 months is an opportunity to see whether you like the job or whether the employer likes me. Continue to good service.
 
2.
I hope my performance will be to a high standard and have a better understanding of the business and been able to make this role my own and provided helpful and relevant information to customers and left them with a positive feel for the company.
 
Question
12 of 25
What did you like most about your previous receptionist position?
 
User Submitted Interview Answers
1.
Meeting new people being able to direct them to the necessary area of help.
 
2.
That no 2 days were the same, meeting different people and building a rapport and the multi tasking of various jobs.
 
Question
13 of 25
Do you enjoy socializing with customers?
 
User Submitted Interview Answers
1.
I like to get to know people but I also know when to draw line and remain professional at all times.
 
Question
14 of 25
A Receptionist is not the most exciting job, how would you make it fun?
 
User Submitted Interview Answers
1.
Being knowledge and knowing other stuff. Saying hello and doing this job. Welcome.
 
2.
I would keep myself busy. Go out of my way to get things done.
 
Question
15 of 25
Describe a situation when you had an angry customer contact you?
 
User Submitted Interview Answers
1.
I have no experience. Because I never allow a customer to be angry in the first place and I always make sure the customer is happy.
 
2.
She booked in to have her eye lashes done. It was really manic and was rushed of her feet. We ended up leaving her for 30 minutes. Two days later she wanted to complain. She wasnt happy.
 
Question
16 of 25
What experiences do you have as a receptionist?
 
User Submitted Interview Answers
1.
I have worked as a receptionist in 1 previous role and my current role, once at a resource centre where I had to deal with younger vunerable people. In my current role I have the main line to the office and answer and transfer calls to appropriate person.
 
2.
At a pawn broker was front of house and first person, took phone calls as well.
 
Question
17 of 25
Are you proficient in Microsoft Office?
 
User Submitted Interview Answers
1.
I use Microsoft office on a daily basis in my role along with other Microsoft packages including, outlook, word and excel.
 
2.
Knows the basics of excel and needs more training on excel.
 
Question
18 of 25
Have you ever called off work when you really could have went?
 
User Submitted Interview Answers
1.
I do not believe in being off work unless really neccassary as I would not want the business to suffer or my tasks to become unmanagable.
 
2.
No. One of my best qualities from my friend is punctuality. I am never late. I like to go to work. Sometimes I see myself as a manager. I then ask myself and see the balance within the team.
 
Question
19 of 25
Do you tend to give into customer complaints?
 
User Submitted Interview Answers
1.
When a customer complaint is very important to establish the problem and find a solution the problem at my level. Making sure the questions that were asked were answered. Making sure the customer was happy. Sometimes it is the manager decision. Dealing with customer complaints. Customer skills. Explaination and communication is key.
 
2.
If I witness the situation. If I see a problem then I will argee.
 
Question
20 of 25
Give me an example of when you made a customer really unhappy?
 
User Submitted Interview Answers
1.
50 students to take care of. There can be problems when they start bringing friends in from elsewhere.
 
2.
I once had a client who wanted me to print some documents for him but at that time I had both printers going, one with a mailshot and another with the directors workbooks. I was unable to stop either job as there was a tight deadline for them to be printed by, so I had to decline the work but I did advice them that we had a contract in place with an off site printers which I could organise as to get the job done.
 
Question
21 of 25
Have you ever been in a stressful situation at work? How did you handle it?
 
User Submitted Interview Answers
1.
I had a stressful situation with meeting a deadline for a client, I was realistic with them and told them I would try my best to hit the deadline but it will be difficult. In the end I asked my collegues if they had a spare half an hour to help me to achieve the deadline and luckily we did.
 
2.
I let them speak whatever it is they may be stressed about and I would call my boss.
 
Question
22 of 25
Have you ever been yelled at by a customer before? How did you handle the situation?
 
User Submitted Interview Answers
1.
I had a client who was not happy with some marks on a document so he started to raise his voice I politely asked them to calm down and that I would rectify the issue by doing a re print and told him that sometimes it is down to a fault with the printer. Not happy with this respond he continued shouting so I kindly asked him to leave the office and reported it to the appropriate person.
 
2.
I remained calmed, apologize and assure the customer that immediate action will take place.
 
Question
23 of 25
At our office, the receptionist job is more than just handling phone calls, what have you done outside of that job description at your other receptionist position?
 
User Submitted Interview Answers
1.
I do my job because there is always room to learn. If I have free time. Different skills and different experiences. Understand different elements of the job. Develop as a whole. I was ready to do two persons job.
 
2.
I am the one who tidies and cleans. Presented with a professional environment.
 
Question
24 of 25
Tell me about your last job. How does it relate to working for my office as a receptionist?
 
User Submitted Interview Answers
1.
I filed and answered telephone calls and directed them to the right people im good with microsoft word and I can handle people on a regular basis.
 
2.
It relates in the fact that I am main point of contact for the main switchboard, answering and transferring calls and I am also adaptable being able to learn different fields of the team to be able to help meet deadlines.
 
Question
25 of 25
Would you consider yourself a friendly person?
 
User Submitted Interview Answers
1.
I would consider myself to be a friendly person, I like people and I can demonstrate that by the amount of friends I have inside and outside work.
 
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