Top 25

Receptionist Interview Questions

1. Why are you the best fit for this job?
Next Interview Question

A receptionist is an employee taking an office/administrative support position. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. The title "receptionist" is attributed to the person who is specifically employed by an organization to receive or greet any visitors, patients, or clients and answer telephone calls.
Source: wikipedia.org/wiki/Receptionist

Receptionist Interview Questions

2 of 25

How well have you gotten along with coworkers in the past?

User Submitted Interview Answers

1.
I have always been a great team player, and love working with others. Everyone has something different to offer.
 
2.
I am a good tearm worker.
 

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Question
#3 of 25

Do you mind working late hours during busy seasons at our office?

User Submitted Interview Answers

1.
No, I don't mind if needed.
 
2.
As part of my job I understand that flexibility and commitment are two important factors required to excel in my job, therefore I do not mind working late hours during busy seasons at the office.
 

Question
#4 of 25

Tell me what working habits you have that set you apart from everyone else? An example, Do you always label documents with colored markings?

User Submitted Interview Answers

1.
working with computer keeps me busy for the whole day,
 
2.
I can work also to communication at perfect multi-tasking. Answer the phone calls. Entertain do some question's and answer client o customer. and I can do what makes as a receptionist. Yes I cant organize some documents and files.
 

Education Requirements

Receptionists typically need a high school diploma or its equivalent, and some employers may prefer to hire candidates who also possess basic computer skills. Courses in word processing and spreadsheet application at community colleges and vocational schools can be particularly helpful.

Question
#5 of 25

What in the past demonstrates your ability to handle this position?

User Submitted Interview Answers

1.
Excellent feed back from hotel and nominated employee of the month.
 
2.
I have transferable skills from the science background. I am talkative.
 

Question
#6 of 25

How do you prioritize when you have three phone calls on hold, and a customer waiting in front of your desk?

User Submitted Interview Answers

1.
In pervious job would have to apologize to customer on the line on hold.
 
2.
I would prioritize tasks. You would automatically know what to do. Customer priority.
 

Work Environment

Receptionists usually work in an area that is visible, such as a front desk of an office lobby or a waiting room, and easily accessible to the public and other employees. The work that some receptionists do may be stressful, as they answer numerous phone calls and sometimes deal with difficult or irate callers.

Question
#7 of 25

Give me three reasons why you would be the best fit for the job?

User Submitted Interview Answers

1.
i have good communication skill,previous experince as a receptionist . iam friendly and computer lerate
 
2.
I believe i am the best fit for this position because i possess all the necesarry skills that will enable excel in this area. I have the ability work within timelines. I have excellent communication skills (verbal and written). I am trustworthy and possess a "Can-Do" spirit. I am also a good team player.
 

Question
#8 of 25

What are you trying to accomplish when answering the phone?

User Submitted Interview Answers

1.
To provide a friendly and courteous voice on the end of the phone and effectivley answer the call or forward to the appropriate personnel.
 
2.
Likes to help the customer to the best of her ability.
 

Question
#9 of 25

Give me an example of when you pleased a customer very much?

User Submitted Interview Answers

1.
When i was working at a call center.
 
2.
Double booking managed the situation and managed to speak with people and reschudle the treatment for an hour later.
 

Question
#10 of 25

What office skills do you currently possess?

User Submitted Interview Answers

1.
MS office. All pcs and Mac. Windows. All office skills.
 
2.
Friendly,tecnologically savvy,good communication skills.
 

Question
#11 of 25

After three months on the job, where do you see your performance being?

User Submitted Interview Answers

1.
3 months is an opportunity to see whether you like the job or whether the employer likes me. Continue to good service.
 
2.
I hope my performance will be to a high standard and have a better understanding of the business and been able to make this role my own and provided helpful and relevant information to customers and left them with a positive feel for the company.
 

Question
#12 of 25

Do you enjoy socializing with customers?

User Submitted Interview Answers

1.
I like to get to know people but I also know when to draw line and remain professional at all times.
 

Question
#13 of 25

Receptionist is not the most exciting job, how would you make it fun?

User Submitted Interview Answers

1.
I love being a receptionist it fun to me.
 
2.
Being knowledge and knowing other stuff. Saying hello and doing this job. Welcome.
 

Question
#14 of 25

What did you like most about your previous receptionist position?

User Submitted Interview Answers

1.
Meeting new people being able to direct them to the necessary area of help.
 
2.
That no 2 days were the same, meeting different people and building a rapport and the multi tasking of various jobs.
 

Question
#15 of 25

Describe a situation when you had an angry customer contact you?

User Submitted Interview Answers

1.
hiya
 
2.
I have no experience. Because I never allow a customer to be angry in the first place and I always make sure the customer is happy.
 

Question
#16 of 25

What experiences do you have as a receptionist?

User Submitted Interview Answers

1.
As a receptionist,i have to be social,friendly and approachable.i need to make customers/clients more comfortable.
 
2.
At a pawn broker was front of house and first person, took phone calls as well.
 

Question
#17 of 25

Are you proficient in Microsoft Office?

User Submitted Interview Answers

1.
No this is my first time to work for this company.
 
2.
Yes..i am.. i have worked four years with computers.
 

Question
#18 of 25

Have you ever called off work when you really could have went?

User Submitted Interview Answers

1.
No. One of my best qualities from my friend is punctuality. I am never late. I like to go to work. Sometimes I see myself as a manager. I then ask myself and see the balance within the team.
 
2.
I do not believe in being off work unless really neccassary as I would not want the business to suffer or my tasks to become unmanagable.
 

Question
#19 of 25

Do you tend to give into customer complaints?

User Submitted Interview Answers

1.
When a customer complaint is very important to establish the problem and find a solution the problem at my level. Making sure the questions that were asked were answered. Making sure the customer was happy. Sometimes it is the manager decision. Dealing with customer complaints. Customer skills. Explaination and communication is key.
 
2.
I see what I can do at my level and reassure the customer.
 

Question
#20 of 25

Give me an example of when you made a customer really unhappy?

User Submitted Interview Answers

1.
50 students to take care of. There can be problems when they start bringing friends in from elsewhere.
 
2.
I once had a client who wanted me to print some documents for him but at that time I had both printers going, one with a mailshot and another with the directors workbooks. I was unable to stop either job as there was a tight deadline for them to be printed by, so I had to decline the work but I did advice them that we had a contract in place with an off site printers which I could organise as to get the job done.
 

Question
#21 of 25

At our office, the receptionist job is more than just handling phone calls, what have you done outside of that job description at your other receptionist position?

User Submitted Interview Answers

1.
Used to have different task like general admin duties, data entry spreadsheets, offer marketing proposals, check and order.
 
2.
I do my job because there is always room to learn. If I have free time. Different skills and different experiences. Understand different elements of the job. Develop as a whole. I was ready to do two persons job.
 

Question
#22 of 25

Tell me about your last job. How does it relate to working for my office as a receptionist?

User Submitted Interview Answers

1.
I filed and answered telephone calls and directed them to the right people im good with microsoft word and I can handle people on a regular basis.
 
2.
It relates in the fact that I am main point of contact for the main switchboard, answering and transferring calls and I am also adaptable being able to learn different fields of the team to be able to help meet deadlines.
 

Question
#23 of 25

Have you ever been in a stressful situation at work? How did you handle it?

User Submitted Interview Answers

1.
I let them speak whatever it is they may be stressed about and I would call my boss.
 
2.
I had a stressful situation with meeting a deadline for a client, I was realistic with them and told them I would try my best to hit the deadline but it will be difficult. In the end I asked my collegues if they had a spare half an hour to help me to achieve the deadline and luckily we did.
 

Question
#24 of 25

Have you ever been yelled at by a customer before? How did you handle the situation?

User Submitted Interview Answers

1.
I remained calmed, apologize and assure the customer that immediate action will take place.
 
2.
I had a client who was not happy with some marks on a document so he started to raise his voice I politely asked them to calm down and that I would rectify the issue by doing a re print and told him that sometimes it is down to a fault with the printer. Not happy with this respond he continued shouting so I kindly asked him to leave the office and reported it to the appropriate person.
 

Question
#25 of 25

Are you an organized person? Give me an example that demonstrates this.

User Submitted Interview Answers

1.
I am extremely organised, I always create a to do list at the beginning of each day, sometimes at the need of the day if I know what I have on the next day. I work through the list throughout the day ensuring all urgent work is completed first. I also keep seperate files on my desk top for different projects and easy access if I need to cross reference.
 
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