How to Answer: Describe a situation when you had an angry customer contact you. How did you or would you handle the situation?
Advice and answer examples written specifically for a Real Estate Receptionist job interview.
4. Describe a situation when you had an angry customer contact you. How did you or would you handle the situation?
How to Answer
Answer this question by providing examples of your customer service and relationship building skills. Furthermore mention your ability to work under pressure while remaining calm, collected and professional at all times. Lastly, provide an example of a situation reflecting your ability to handle an angry customer.
Written by Rachelle Enns on April 15th, 2021
Answer Example
"I always remain calm and professional as I must ensure to adequately represent the company at all times. I calmly listen to the customer, and then do my very best to assist him/her in a timely fashion regardless of how angry he/she is. In the event I am unable to solve his/her issues, I immediately get in touch with my superior, or a more experienced colleague should my supervisor be unavailable. An example of a situation with an angry customer is (X situation) when working as a/an (X position title) for (X company). (.... X details regarding the situation and how you respectfully and successfully handled the situation, resulting in positive resolution)."
Written by Rachelle Enns on April 15th, 2021