Property Manager
Top 50 Interview Questions and Answers

Top
1. Tell me about a time when you reorganized a department or significantly changed employee work assignments. How did you approach the task? How did the affected employees respond to your actions?
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Best Answer
I took input from employees. I identified employee strengths and weakness. I utilized the employees strengths to help maximize his or her efficiency. I also believe that learning a training are paramount for personal growth. Those areas that were identified as 'needs improvement,' I found ways to work with the employee to help them grow. I phrased the changes as an opportunity for the employee to shine. They liked that.
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2.
I presented the change in a very professional manner and the employees understood that it was best as a team to know and learn each others responsibilities.
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2. What factors are crucial within an organization and must be present for you to work most effectively?
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Top Answer
Having a clear understanding of what are objectives will be and putting a plan into place with a clear path to reaching the goal we have set.
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83%
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Second Best
Resources, such as the required equipment, literature and manpower.
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77%
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3.
THE LEADERSHIP, DECISION MAKING AND STRUCTURE, PEOPLE, WORK PROCESSES AND SYSTEMS, AND CULTURE MUST BE EFFECTIVE
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67%
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4.
Communication is key between myself and upper management which will provide an open door to make decisions more quickly thus saving time
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63%
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5.
In a organisation that has stable environment,and has strong personal, company growth.
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6.
Team player honesty ethical work procedures having a goal set on where we need to focus our priority's set in place to produce a positive result.
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7.
I have been able to understand that every day is a new experience and having worked with tenants and maintaining a good relationship with the day to day operations promotes a positive experienc.
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8.
What factors are crucial within an organization and must be present for you to work most effectively.
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19%
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9.
A process you have created to support the teams productivity.
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10.
Concise of objectives and support.
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3. How did you handle a recent situation where the direction from above was unclear and circumstances were changing?
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Best Answer
Describe a process you have personally created to improve your team's productivity and ability to meet its goals.
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2.
I will never attempt to resolve a situation without a clear objective. Therefore, I will seek clarity before proceeding and developing a resolution.
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3.
I was given incorrect information which made the solution impossible after careful review I was able to see the path we were on need to make a correction to obtain the results need.
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57%
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4.
Before acting, I ensure I have all the facts and understand the motive of the action. Be current with information is crucial especially if you are dealing with trades or tenants. With the LTA you better be sure you are following the act correctly especially if you plan to evict. With trades, not being clear can cost time and money and you may lose a valuable team player.
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4. How have you improved as a property manager over the years?
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Best Answer
I have learned the key to effective property management is having a staff that will support your ideals and direction. Therefore, I have improved my staff relations.
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2.
Before I began property management I have always done research in ways to protect myself from a bad tenant. As recently as 2009 I joint the property investment group REIN that hold monthly meetings I attend that offers support and workshop lectures on all things related to property management and investing. I have access to lawyers and others with experience dealing with bad tenants and since it is all about property investing, how to yeild the most cash flow. I also belong to a property management association when monthly I learn about new bylaws in the area, new strategies in dealing with property management issues and create a web of support for myself. I also have access to a paralegal - I just have to email them my questions or situations. Lastly, I'm currently taking my certification for Property Management at IHM.
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3.
I have been able to understand that every day is a new experience and having worked with tenants and maintaining a good relationship with the day to day operations promotes a positive experience.
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40%
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5. What do you look for in a job?
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Best Answer
I look for how effective I would be in making an immediate contribution to the objective of the company. I also look for structure.
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2.
I am looking for a place that my experience and hard work will allow my efforts to allow me to advance in the company and security and a long term security.
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6. With reference to a day's work, what steps do you take to organize and prioritize your tasks?
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Top Answer
Make a list look at the most important issues address them and put a plan in place to resolve based on where the rank with safety and other issue.
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Second Best
what is the most important issue that must be dealt with to resolve the issue before it grows into a larger problem. Make a list of what needs to be addressed and put them into order and put a plan in place to resolve make contact list of the contractors on hand we can work with in our area for a quick response time.
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3.
I would look at the projects at hand rate them on a scale of what needed to be done to reduce any risk or liability issue or safety concern and put a plan in place and proceed.
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4.
On the day prior, review next day work objectives and organize them by setting the most critical and vital to the organization first. If an external organization depends of my services or out put, a close relationship with the dependent will be maintained all all time.
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5.
To prioritize task you need to know your objective and workload. Once determined, I would create a system of priorities in order of deadlines.
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6.
Sort them, prioritising the most NB tasks to the least NB then I work through them thoroughly and proffesionally.
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7.
Make a list of what needs to be done, order them by importance and urgency.
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8.
Make a list. I keep a list and I prioritize according to the needs of the company.
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7. What do you when you discover you are in a compromising situation
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Best Answer
Determine which decision creates less impact of services, budget or tenancy.
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2.
I am honest and advise I might need to review this information as so we both can come to a good result for the current issue.
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8. Rate your management skills on a scale of 1 to 10 with 10 representing excellent management skills. Provide three examples from your past work experiences that demonstrate your selected number is accurate.
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Best Answer
Rate your management skills on a scale of 1 to 10 with 10 representing excellent management skills. Provide three examples from your past work experiences that demonstrate your selected number is accurate.
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9. Describe a scenario where you had to balance competing customer demands with project constraints. How did you ensure customer satisfaction while maintaining the goals of the project?
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Best Answer
Managers who balance competing goals.
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10. We currently have 10 percent vacancy, how will you try to fill those spots?
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Best Answer
I would come up with some type of move in specials, such as waiving the security deposit or 1st months rent. Also, advertising the specials well with banners and balloons outside the property. It always catches peoples eyes peaks curiosity.
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2.
Market the property aggressively in maintstream media outlets. Offer low cost incentives to draw in savvy, experienced renters.
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3.
I would review the current procedures in place that have proven to have produced a positive result. I would also look at what other options might be effective Internet making calls to advise we have limited space.
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4.
I will try to advertise, check the rent if it is too loo or too high than market rent, I will bring that on reasonable rent. improve landscaping and environment of the building.
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20%
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11. What is the most challenging thing about being a manager?
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Best Answer
Writing up an employee for their poor performance.
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2.
Disciplining staff and evicting tenants.
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3.
Disciplining employees who are poor performers.
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4.
I would have to say you must be able to resolve issue in timely manner and produce a result that will work for all parties every day there is a new issue and you must be able to be good at getting the day to day business handled.
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12. What makes you so special? Why should we hire you?
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Top Answer
I have the knowledge skils and work experience
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Second Best
I am teachable. I have great people skills, admin experience and I am reliable.
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67%
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3.
I am creative, efficient, hard working and dedicated. I listen and follow directions well. I have a college degree and I enjoy solving problems.
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4.
what makes you special? why should we hire you in interview?
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5.
I am teachable, personable, hardworking and reliable.
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6.
I have the knowledge, and work experience needed. I am teachable and eager to learn more.
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13. Tell me about a time when you influenced the outcome of a project by taking a leadership role.
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14. What methods have you found successful in determining the priorities when you start in a new facility?
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15. Give me one bad experience you had at your last property?
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16. What is the largest building, space, that you have managed?
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17. Describe a time when you had a difficult situation working with a tenant or a contractor? What was your approach to resolve the issues while maintaining a positive relationship?
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Best Answer
You must be a great listener and empathize with the tenant. Remember, as a Property Manager your job is to mediate the two groups that you represent. You represent the tenants and the owners. By listening well, empathizing with the tenant, and finding acceptable solutions, and perhaps apologizing, there can be a productive solution.
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2.
I had a tenant who had high and unreasonable expectations. My approach to was hear the tenant out and refer to the LTA in the form of a print out. I also encouraged the tenant to call the LTB for more information. His main gripe was the price of the unit and often suggested that the I lower the price. I presented to him comps in the area and the value and then suggested that if he is not happy in the unit I would accept his termination notice. Since it was only a week into the month, I told him if he signed an 9N and an N11 I would not make him give me the full 2 month notice. He accepted that offer and signed the agreement. Currently there is a great tenant in the unit now who is very easy to deal with and pays rent on time.
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3.
I advised to each party that I understand your point of view but this is my point of view and feel this is the best results for me to provide a solution that will resolve the issue.
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4.
I handle the situation and tact. With years of experienced in Customer Service, I would be and great listener, attempt to determine the disconnect and then make a recommandation for resolving the issue based on our guidelines.
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18. Tell me about a time when you had a reporting employee who performed very well. The employee exceeded goals and sought more responsibility. Describe how you handled this situation day-to-day and over time.
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19. Describe the work environment or culture and its management style in which you have experienced the most success.
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Best Answer
I have excelled in structured environments.
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2.
I am most productive in a pleasant but structured atmosphere, I believe in being a participative manager , it shows your willing to do whatever it takes to get the job at hand completed. It builds successful teamwork.
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20. What was the most challenging space you've had to lease in the past? What made it a challenge?
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21. Give me your best talent or skill that makes you a great property manager?
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Best Answer
Good listening skills and empathetic way of explainingthe rules to residents. I enjoy building relationships.
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22. Describe a situation when you were able to have a positive influence on the actions of others.
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23. Tell me about a time when you were particularly effective on prioritizing tasks and completing a project on schedule.
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24. Tell us about a high level innovative idea/change that you implemented. Was it or was it not successful?
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25. Tell me about a time where you had to deal with conflict on the job.
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26. What job duties would you like to avoid if at all possible?
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Best Answer
I would like to avoid hearing tenants complain and I would do this by finding ways to negate any possible complaint.
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2.
Having to explain yourself when something has gone wrong. It is both embarrassing and unprofessional.
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27. Describe a recent project where you were responsible for managing multiple people or teams. What were some of the key challenges and how did you handle those challenges?
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Best Answer
My day to day function of case management employed me with the task of managing multiple people. The challenge was getting everyone to adhere to the deadline and requirements of the program. I accomplished effective management through constant communication and reminders of the objective.
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28. What process have you used to screen potential tenants in the past? Go through the process you had with me.
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Best Answer
Asking questions about their needs, evaluating the rental application for thoroughness, credit andbackground screening, screening employment andrental history.
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29. What are your long-term goals?
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Best Answer
To work with the company and grow in my field and to become an asset to the company.
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2.
To be the best property manager who increases producttivity.
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3.
My long-term goals are to be a senior Property manager and a head of Department.
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4.
To progess in this feild and become an asset to the company.
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5.
To work with the company and grow in my field to become an asset to the company.
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30. Why are you leaving your current/last job?
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31. What do you know about our organization?
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32. What is your definition of empowerment?
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Best Answer
The ability to deal with or take control of a situation
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2.
Providing the tools, skills and ability to meet challenges of the job.
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33. Has there been an occasion when you refused to bow to a customer's pressure to 'bend the rules'?
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Best Answer
No, It is best to always follow the rules and policy there for always being consistent.
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2.
No, it is best to always stay consistent and follow policy and regulations...
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3.
Yes. There are some rules that you just have to adhere to. I would make all attempts to explain why the policy/practice is a necessary evil.
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34. Tell me about a time when you experienced a major change to your normal work practices. How did you handle it?
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35. When an issue occurs that you believe that the stance is unethical, how do you react?
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Best Answer
Calmly and rationally. Addressing the issue head onto resolve the issue and minimize risk.
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36. Describe to me the last property you managed. What did you find to be successful during that period, and what did you find that you or the company did that was unsuccessful?
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37. How do you decide which tasks take priority when organizing a complete project?
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38. Describe a time when you had to balance quality management with a challenged project schedule.
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39. Describe a time when you implemented a new idea without being asked or pursued a new opportunity that could improve the building.
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40. How do you perform when others need your guidance in a building crisis?
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41. How do you motivate employees? How do you reward employees? How do you fire employees?
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42. How long would it take you to make a meaningful contribution to our property?
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43. What action would you take if you joined the company?
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44. What do you do when priorities change quickly? Give one example of when this happened.
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45. If I were to interview the people who have reported to you in the past, how would they describe your management style?
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Best Answer
Team motivator , team developer,
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46. How do you reward employees?
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Best Answer
Putting some incentive Scheme on performance basis.
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47. Have you ever discontinued service with a vendor or contractor? How did it go?
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Best Answer
Most of the vendors or contractors we use have a 30 day notice to stop service. I make sure I put it in writing and then folow up with a phone call.
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48. Who is your most effective subordinate and your least effective subordinate?
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49. What experience do you have handling tenants?
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Best Answer
I have had experience in working to resolve issues from A-Z.
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50. What is your definition of Quality Assurance (QA), and who should be responsible, for QA?
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Best Answer
My defination for Quality Asurance is always prioratize and keep organized.
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Property Manager
Job Satisfaction
Interview Difficulty
Healthcare
Vacation
Hours per Week
80%
Easy
Provided
One Week
44 Hrs/Wk

A property manager is a person or firm charged with operating a real estate property for a fee, when the owner is unable to personally attend to such details, or is not interested in doing so.

Source: http://en.wikipedia.org/wiki/Property_manager Last Updated: March 27, 2014, 7:25 pm
Education Requirements

Although many employers prefer to hire college graduates, a high school diploma or equivalent is enough for some jobs. Some managers receive vocational training. Other managers must have a real estate license. Depending on the complex, maintenance skills of some sort can be a bonus.

Work Environment

Most property managers work out of an office. However, many managers spend much of their time away from their desks. Onsite managers, in particular, may spend a large part of their workday visiting the building engineer, showing apartments, dealing with owners and board members, checking on the janitorial and maintenance staff, or investigating problems reported by residents. Real estate asset managers may spend time away from home while traveling to company real estate holdings or searching for properties to buy.

Anonymous Career Reviews

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