40 Medical Laboratory Technician Interview Questions & Answers
Below is a list of our Medical Laboratory Technician interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Table of Contents
- 1. Adaptability Questions
- 2. Career Goals Questions
- 3. Communication Questions
- 4. Compatibility Questions
- 5. Competency Questions
- 6. Conflict Questions
- 7. Critical Thinking Questions
- 8. Diligence Questions
- 9. Discovery Questions
- 10. Education Questions
- 11. Experience Questions
- 12. Leadership Questions
- 13. Operational Questions
- 14. Performance Based Questions
- 15. Problem Solving Questions
- 16. Role-Specific Questions
- 17. Scenario Based Questions
- 18. Situational Questions
- 19. Stress Questions
- 20. Teamwork Questions
- 21. Technical Questions
- 22. Tough Questions
Adaptability
1. Tell me about a time you experienced a significant change in your workplace and how you adapted to the change?
Why the Interviewer Asks This Question
In any healthcare setting, change is inevitable. Technology, processes, leadership, laws, and organizations change. The interviewer is looking for cues from you that you are willing to embrace change without it being disruptive to your work productivity.
Written by Heather Douglass
Entry Level Example
"When I was in college, I worked at a large grocery store as a cashier. After working there for one year, the company purchased a new touchscreen register system that replaced the old system I was familiar with. For me, knowing how much the new system would help our work process made it easy to embrace the change. Moving forward, I fully understand how the healthcare world needs to embrace change on a regular basis and you'll find that I'm a person that will help encourage a positive outlook regarding change among my peers."
Written by Ryan Brunner
Answer Example
"The biggest change that I had to endure was an organizational merger when a private lab I was working for merged with a larger health system. During this merger, our work location changed. Along with that change came the task of learning new company policies and procedures, new equipment, and new coworkers. With a focus on the end in mind and how great it was going to be to work for a much larger and well-established employer, I chose to have a positive outlook and tried to encourage others who were affected by the merge to be positive as well."
Written by Heather Douglass
Experienced Example
"About five years ago, my organization purchased a new benchtop centrifuge. The new centrifuge allowed us to complete our work in almost half the time. Many of my peers were apprehensive about the change, so I took that as an opportunity to be a positive influence by encouraging them regarding the benefits of a new machine, both for us and for our patients. In the end, it turned out to be a great addition to our lab."
Written by Ryan Brunner
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Career Goals
2. Where do you see yourself in five years?
Why the Interviewer Asks This Question
When the interviewer inquires about your long-term career plans, they aim to understand your goals and ambitions, evaluate your compatibility with the company, and determine if your aspirations align with their mission and vision. To demonstrate your commitment to your career and drive to succeed, it's crucial to answer this question with honesty and assertiveness. Sharing your career plans can assist the interviewer in making informed hiring decisions, as they are looking for a long-term employee dedicated to their profession.
Written by Krista Wenz on September 23rd, 2023
Answer Example
"In five years, I envision myself as a seasoned and proficient medical lab technician. I plan to continuously develop my skills and knowledge in the field, staying up-to-date with the latest technological advancements and techniques. I aim to be a dependable and knowledgeable resource for my colleagues and patients, and ultimately aspire to make a significant impact in the healthcare industry by mentoring and training new technicians to excel in their jobs."
Written by Krista Wenz on September 23rd, 2023
Entry Leel Example
"In the next five years, I aim to expand my skills and knowledge as a medical laboratory technician. My goal is to take on more challenging tasks and responsibilities while staying current with the latest technology and techniques to provide the highest quality patient care. I will accomplish this by taking continuing education courses, attending seminars, and networking with my colleagues. Overall, I want to be known as a valuable asset to my team and make a positive impact on the lives of those we serve."
Written by Krista Wenz on September 23rd, 2023
Experienced Example
"In five years, I envision myself in a supervisory position because I am confident in my abilities as a medical lab technician and believe I possess the necessary skills and knowledge to lead a team. I am always seeking new opportunities to enhance my skills and broaden my knowledge in the field, and I am currently taking leadership courses to enhance my skills. Additionally, I am constantly looking for ways to support my colleagues and contribute to the success of our department. I strongly believe that with hard work, dedication, and a positive attitude, I can achieve my goals and make a meaningful impact in the lives of patients and healthcare providers. I am committed to my work as a medical lab technician and plan to continue in this field for many years."
Written by Krista Wenz on September 23rd, 2023
Communication
3. What would you do if a patient complained to you about one of your coworker's conduct toward him/her?
Why the Interviewer Asks This Question
This question aims to test your knowledge of internal procedures used within healthcare establishments. While the exact protocol for this may be specific to the place you're applying, there are general rules that should be followed by all healthcare providers, no matter which facility you work in. It is important to explain that all complaints must be taken seriously and be directed to the appropriate member of staff so that appropriate action can be taken. Emphasize that patient concerns should never be ignored.
Written by Heather Douglass
Entry Level Example
"I've never had a patient complain to me about one of my coworkers. If I were faced with this situation, I would assure the patient that I will talk to my supervisor so that he can help address the situation. I believe it is important to let a patient know that any concerns will be addressed, but to not 'choose sides,' as this can make the situation worse. I believe that leaving the responsibility of investigating the complaint with my supervisor is the most appropriate action to take."
Written by Ryan Brunner
Answer Example
"It is unfortunate that situations like this ever occur. However, when they do, patient safety and concerns should always be acknowledged. If a patient presented a complaint to me, I would notify my immediate supervisor and give him whatever information I have so that he can investigate the validity of any allegations and act accordingly."
Written by Heather Douglass
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Communication
4. If a lab specimen were delivered to you without proper labels and identification, what would your response be?
Why the Interviewer Asks This Question
Because of safety issues and the risks of misdiagnosis, laboratories have policies in place regarding how specimens should be labeled and handled. The interviewer wants to know that you are capable of addressing mislabeled or unlabeled specimens in the appropriate manner. If you have experienced a similar incident, it is OK to share this with the interviewer as long as patient confidentiality is not compromised.
Written by Heather Douglass
Entry Level Example
"While I haven't yet experienced an incident like this, I know that specific policies are in place in each organization that outline how specimens should be labeled when collected. If an improperly labeled or unlabeled specimen were delivered to me, I would follow the protocols within the department to ensure that the correct steps are taken to prevent error."
Written by Ryan Brunner
Answer Example
"One of the first things we learn when being trained to work in a lab is that all specimens should be properly labeled with specific information. If a specimen is delivered to me and is not labeled properly, I would notify the delivering staff that there is missing documentation. If the error can be corrected and proper labeling secured, I can perform the ordered test. If the error is not one that can be corrected immediately, the test cannot be performed and a new specimen must be collected and proper identification/labeling attached. Labeling precautions are part of ensuring that the correct test results are associated with the patient for whom it was ordered and to help prevent misdiagnosis."
Written by Heather Douglass
Experienced Example
"In my years as a lab tech, I have worked in facilities that have varying policies relating to improper identification of a sample. While the processes for rejecting a sample may differ between facilities, most facilities require that the mislabeled/unlabeled specimen be discarded and a new specimen be obtained. Although I understand the frustration that a patient may feel because of having to submit a new specimen or having to undergo an additional venipuncture, the risks associated with testing an improperly labeled specimen can be profound. In the event that a situation like this occurs, I explain to the patient that a new specimen needs to be collected so that we can properly label and test the specimen, as per the doctor's orders."
Written by Ryan Brunner
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Compatibility
5. What sets you apart from other medical laboratory technicians, and why do you feel you will be a good fit for us?
Why the Interviewer Asks This Question
In most cases, more than one candidate is interviewed for a position before an offer of employment is made. This is your chance to tell the interviewer what makes you a better choice. However, remember that being confident and being conceited have a fine line of separation. Highlight your strengths, but remember to be humble.
Written by Heather Douglass
Entry Level Example
"I am passionate about learning more about medical laboratory technology and want to work in a place where I can stay for the long-term and become a strong part of a team. I believe my history of dependability and my drive to work hard will make me a great candidate for this position."
Written by Ryan Brunner
Answer Example
"I believe my dedication to my studies and the compassion that I have for others is something that will make me an asset if I am given the opportunity to work here. I look forward to being able to become a part of a team and becoming an asset to the teamwork that needs to be accomplished."
Written by Heather Douglass
Experienced Example
"I am sure every candidate for this position will feel that he is the better choice for the job. I have (x) years of experience as a medical laboratory technician. I have written articles on the processes of specimen collection and storage and strive to stay on top of all new education that is related to this industry so that I can be a valuable asset to my team."
Written by Ryan Brunner
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Second, I tend to stay for the long term with the facility. I was an employee of the previous company for 10 years.
Finally, I take pride in what I do, so I want to make it the best it can be."
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Competency
6. If you were the person interviewing employee candidates, what qualities would you look for to fill this position?
Why the Interviewer Asks This Question
There is more than one reason for asking this question. First, the interviewer wants to know what qualities you think are important to perform this job. Second, and most importantly, your answer will tell the interviewer if you hold yourself to the same standard as you do others. If you want to see certain characteristics in your peers, you should be able to tell the interviewer with confidence that you possess those traits as well. This question is one that interviewers often use to distinguish sincerity on the part of the candidate.
Written by Heather Douglass
Entry Level Example
"If I were hiring someone, I would look for someone who is passionate about the job and about patient care. I also feel that being approachable and willing to learn is very important."
Written by Ryan Brunner
Answer Example
"I believe that honesty is important no matter what job title a person holds. I have found that being honest with people creates an atmosphere of mutual trust and respect. Those qualities, I feel, are essential when building rapport with patients and co-workers."
Written by Heather Douglass
Experienced Example
"We all possess different qualities and that is what makes a great team. If I were responsible for interviewing and hiring new employees, I would look for someone who has a genuine interest in the job and a desire to grow and learn. None of us knows everything there is to know about each disease or treatment. Being willing to learn and share what we've learned with one another makes us a better team and benefits our patients and those who will need care in the future."
Written by Ryan Brunner
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Conflict
7. How do you handle times when you have a disagreement with a coworker?
Why the Interviewer Asks This Question
Any time you work with someone else, there is a chance of having a disagreement about something at one time or another. The interviewer knows this. It's human nature for people to have their own opinions. What is important to the interviewer in this question is whether or not you are willing to compromise and work through difficult situations with your co-workers. Being unwilling to compromise or find alternative solutions to a dispute can affect everyone on the team, even indirectly. Sharing a personal experience is okay, but do not embellish it to 'be the hero.'
Written by Heather Douglass
Entry Level Example
"I am usually a very soft-spoken person and strive to be the 'peacekeeper.' I can't recall any specific incident of a disagreement. I would like to think if a disagreement should arise that I can remain objective and willing to resolve the issue without incident."
Written by Ryan Brunner
Answer Example
"I believe if we think about it, each of us could remember at least one disagreement with a friend or co-worker. Although I consider myself to be pretty easy-going, I am also very passionate about my patients and the care that they receive. I have been aware of disagreements between other co-workers, but really like to think of myself as more of a peacekeeper. I feel like professional people should be able to discuss things logically and come to an agreement that is satisfactory for everyone involved."
Written by Heather Douglass
Experienced Example
"I think the most common disagreement between myself and others have involved our personal feelings about how healthcare should be carried out. However, I have learned, as have most of the people that I have worked with, that while our opinions are important, plans of care are designated by strict guidelines and with the input of everyone on the care team as well as the patient. Learning to respect those guidelines and patient wishes usually resolves issues that arise."
Written by Ryan Brunner
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Critical Thinking
8. Have you ever had a patient be combative toward you? If so, how did you handle the situation?
Why the Interviewer Asks This Question
Unfortunately, there are times when a patient may be more difficult to care for than others. The interviewer wants to know that when faced with this type of situation, you will be able to maintain your composure and handle the incident professionally.
Written by Heather Douglass
1st Entry Level Example
"In this situation, communicating to the patient the steps that I needed to take is extremely important so they understand if they have to wait for a bit before being able to perform the draw. By understanding the situation and what needed to be done, that would put the patient's mind at ease. I would contact the physicians office directly to try and expedite the lab order and wouldn't hesitate to ask for help from my teammates to take care of the other patients as well."
Written by Ryan Brunner
2nd Entry Level Example
"I have not had a patient become combative toward me yet. I would like to think that, if/when I am faced with a situation like that, I will remain calm and try to get to the source of the aggression. Many times people act out in fear and if I can be patient enough to find out what is really going on, perhaps I can help my patient overcome that fear and be more at ease, not only with me, but with all of the care team."
Written by Darby Faubion on January 22nd, 2019
1st Answer Example
"I think anyone who has worked very long in the medical field will tell you that, at one time or another, he/she has had a patient who was not very cooperative. Before I became a medical laboratory tech, I worked as a nursing assistant. During that time, I had a patient throw his food tray at me once. While I was not happy about having oatmeal all over my outfit, I took a minute and talked to the patient to find out what was really going on. I found out that the patient had reported an allergy to oatmeal and had asked the nurse the day before to make sure that dietary knew of the allergy. When he received his breakfast tray, he became upset and threw it at the first person he saw. I cleaned the mess, ordered him a new tray, and asked his nurse to make a note on his chart of the allergy. He was later apologetic."
Written by Heather Douglass
1st Experienced Example
"In my years of experience as a lab tech, my calm demeanor and ability to communicate with patients is extremely important in helping solve the issue quickly and efficiently. When we have a packed waiting room, teamwork is of the utmost importance. For the patient that didn't have an official lab request, I would contact the physician's office immediately to see if an order was in fact supposed to occur and then ask that it be entered into our system quickly. I would be sure to communicate to the patient any waiting period that would be expected as well."
Written by Ryan Brunner
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Critical Thinking
9. Has there ever been an emergency situation in your department, and how did you or would you react in such a situation?
Why the Interviewer Asks This Question
Depending on the situation, you will want to respond quickly and make yourself available to assist the doctor in any way you can. Be aware of your surroundings and also observe the patient. Your best response will be one where you are sensitive to the situation by listening closely to the doctor and nurses involved. There may not be anything you can do to help, and if you get in the way, you could definitely create more problems. Ask what you can do and pay attention. If you need to step aside, be respectful and understanding.
Written by Heather Douglass
Entry Level Example
"That really depends on the situation. I always try to remember to remain as calm as possible and report to my designated area as quickly as possible and follow emergency protocol."
Written by Ryan Brunner
Answer Example
"If there is an immediate danger to a patient or someone in my care, I would make sure to offer assistance to get them to safety. I would then follow my supervisor's instruction or facility protocol."
Written by Heather Douglass
Experienced Example
"There can be any number of emergency situations in a healthcare facility, so how I would respond would be dependent upon what type of emergency it is. First and foremost is the safety of patients and employees. I would make sure no one is in immediate danger and follow any emergency protocol, per facility instructions."
Written by Ryan Brunner
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Critical Thinking
10. Has there ever been a time that you had difficulty drawing blood from a patient, and if so, how did you handle that situation?
Why the Interviewer Asks This Question
Unfortunately, there are times that everyone who draws blood has difficulty with a venipuncture. The interviewer is aware of that and simply wants to know that you are able to handle the situation professionally without causing the patient to be alarmed. If possible, share an experience that you had with the interviewer.
Written by Heather Douglass
Entry Level Example
"During my internship, I was being mentored by a really great lab tech with amazing phlebotomy skills. On my second day, we had a patient, who was accompanied by police officers, come in to have his blood drawn. The patient was being very unruly. My mentor explained to the officers and the patient that safety for everyone was the main priority and that no one would attempt the venipuncture until the patient was calm enough and compliant with the procedure. Eventually, the patient agreed to have his blood drawn and I was able to obtain the specimen without difficulty. I appreciated the way my mentor took charge and showed me how to address a difficult situation. It was a great learning experience for me as a new lab tech."
Written by Ryan Brunner
Answer Example
"There have been times when drawing blood was difficult. One instance I can recall was when a pediatric patient was brought in for some lab work. Although I feel comfortable performing venipunctures, one of my coworkers had more experience with children. Because the child was already crying and fretful and the mother was worried, I asked my coworker if she could perform the draw, as I knew she would be more likely to have a successful stick on the first attempt. I explained to the mother that, although I can perform venipunctures, my coworker is experienced with pediatric patients and that I wanted to have the person best suited for her child to perform the procedure. She was very thankful."
Written by Heather Douglass
Experienced Example
"Throughout my experience, I have found that some of the most difficult lab draws are on elderly patients. Many of them have loose skin turgor and often do not consume enough liquids in a day to help keep them well hydrated. Learning how to assess for a good vein and hold a patient's loose skin taut to help observe for a vein is a valuable skill. I also encourage patients who know they need to have blood drawn to make sure they are well hydrated, unless of course, they are ordered to have fasting lab."
Written by Ryan Brunner
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Critical Thinking
11. If a test system deficiency was discovered or suspected, how would you handle the situation?
Why the Interviewer Asks This Question
Ensuring that there are no deficiencies in the testing system is crucial for giving accurate test results. If a deficiency is suspected or discovered, it is your responsibility to make sure that the appropriate staff are notified and the test is run again to assure accuracy before reporting results. Take this time to let the interviewer know that you are familiar with maintaining auditing worksheets, quality control records, and preventative maintenance records. Letting the interviewer know that you are proficient in the administrative portion of being a laboratory technician will be an added plus to the interview.
Written by Heather Douglass
Entry Level Example
"During my training, I was instructed regarding the importance of maintaining the integrity and accuracy in the systems that we work on as lab techs. If I ever found a problem, I wouldn't hesitate to let my supervisor know of the issue."
Written by Ryan Brunner
Answer Example
"If I were to suspect or discover a test system deficiency, I would notify my supervisor right away. Lab results are of great importance in the diagnosis of a patient. Because of this, it is important for me to follow through with all system checks in a timely fashion and to report any discrepancies as soon as they are suspected. Having a slight delay in reporting results is better than overlooking something that could give inaccurate results and result in the misdiagnosis of a patient."
Written by Heather Douglass
Experienced Example
"As the lead tech on night shift with my current employer, I am the person that deficiencies get reported to. I have been through several trainings on simple maintenance of a lot of our machines in our lab and I have a specific protocol to follow should an issue be found. It is imperative that I am timely on these responses."
Written by Ryan Brunner
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Diligence
12. How do you stay up-to-date with the latest advancements and technologies in this field?
Why the Interviewer Asks This Question
As a lab technician, it's essential to stay up-to-date with advancements and technologies in your field. This can be achieved by attending conferences and workshops, reading scientific journals and publications, and participating in online forums and discussions. Many lab technicians receive ongoing training and education from their employers to ensure they stay knowledgeable about the latest techniques and technologies in laboratory medicine.
By staying current, you can provide the highest level of care and accuracy in your work, ultimately benefiting patients and healthcare providers alike. Let the interviewer know you are proactive with your education and staying current with the latest advancements in your field. Describe all of your methods to ensure you are current in your knowledge.
Written by Krista Wenz on September 24th, 2023
Entry Level Example
"While recently completing my training, I had an excellent instructor who explained the importance of staying up-to-date with the latest advancements and technologies. She recommended reading scientific journals, attending conferences and seminars, and staying connected with colleagues. I plan on following her advice and look forward to attending industry seminars with my colleagues. I also enjoy listening to podcasts while working out, so I will look for one that applies to laboratory technicians."
Written by Krista Wenz on September 24th, 2023
Answer Example
"I stay current with the latest advancements and technologies by reading industry publications and attending conferences and seminars. My favorite magazine is MedTech Dive, which has excellent journalism and insights into the latest trends in the industry. They always seem to be one step ahead of the latest and greatest, and I always look forward to receiving a notification when they have a new issue. They also highlight upcoming conferences and make recommendations for good sources of continuing education courses."
Written by Krista Wenz on September 24th, 2023
Experienced Example
"Over the years, I have realized how important it is to stay informed and educated on the latest advancements and technologies as this industry is rapidly advancing and progressing faster than ever. To achieve this, I attend annual healthcare-related conferences and continuing education workshops, read online journals, and network with other healthcare professionals. I also make use of online resources like blogs and discussion forums. I learn quite a bit in these forums, and also enjoy helping others who are new to the industry."
Written by Krista Wenz on September 24th, 2023
Diligence
13. How do you ensure accuracy and precision in your work?
Why the Interviewer Asks This Question
As a medical laboratory technician, it's essential to assure your interviewer of your commitment to accuracy and precision in your work. One way to achieve this is by meticulously following standard operating procedures (SOPs), which should be clearly defined and adhered to at all times. Additionally, maintaining detailed and accurate documentation of all tests and procedures is critical for proper tracking and analysis of results. It's also important to regularly calibrate and maintain equipment to ensure accurate results. Finally, ongoing training and education are crucial to staying up-to-date with new technologies and techniques, which can improve accuracy and precision in your work. By adhering to these best practices, you can ensure that your work as a medical laboratory technician is accurate, precise, and reliable. Explain how you use these principles and your attention to detail to ensure accuracy and precision in your work.
Written by Krista Wenz on September 23rd, 2023
Entry Level Example
"During my training, I was taught that 'accurate results save lives, while mistakes endanger lives.' The instructors made sure we were consistently reminded of this and that this phrase was always first and foremost in our minds. To ensure the accuracy of my results, I always follow all health and safety procedures, which include storing and handling chemicals properly. I am sure to know each piece of equipment I use, how to troubleshoot issues, and how to clean and maintain my equipment for precise results. Additionally, I keep up-to-date on the latest technology and developments in the field, as this industry is rapidly evolving."
Written by Krista Wenz on September 23rd, 2023
Answer Example
"As a laboratory technician, I am meticulous about ensuring my work is accurate and precise. I start by understanding every piece of equipment I am working with. I study the manual and focus on the nuances of the machine and the cleaning and maintenance schedule. I keep detailed logs when working with each piece of equipment, calibrate them regularly, and follow the servicing schedule. Then, when working with samples, I am assured that each sample is free from errors by accurately measuring and calculating each one. If I have any doubt about the accuracy of my results, I will repeat the process and compare my findings."
Written by Krista Wenz on September 23rd, 2023
Experienced Example
"As an experienced lab tech, it's important that my work is accurate and precise as they directly affect the reliability of my results. First, I follow my company's standard operating procedures and always double-check my calculations and measurements before recording data. In addition, I run known samples alongside test samples to perform quality control checks. Regarding precision, I use calibrated equipment and perform repeated experiments to ensure reproducibility. Furthermore, I keep detailed records of my procedures and results to track potential sources of error and improve my techniques. By focusing on accuracy and precision, I can produce reliable and trustworthy data in my lab work, which is always my goal."
Written by Krista Wenz on September 23rd, 2023
Discovery
14. What advice would you give others who are considering pursuing a career as a medical laboratory technician?
Why the Interviewer Asks This Question
We all have something of substance to add to the lives of others. Being willing to share your personal insight and experiences with others who may come after you is a privilege. An interviewer will often ask a question like this to see if you are approachable and willing to help others.
Written by Heather Douglass
Entry Level Example
"If I were to talk with someone considering this specialty, I would encourage them to make a plan of action, to visit universities and community colleges, to ask questions, and never stop learning."
Written by Ryan Brunner
Answer Example
"I would tell someone who is considering a career as a medical lab technician to read and gather as much information as possible about the specialty and then chase their dreams until they catch them!"
Written by Heather Douglass
Experienced Example
"I would tell someone wanting to become a medical laboratory technician to spend a little time every day reading and learning something new. Whether it involves reviewing the basics or searching for the latest advances in medical lab equipment, prioritize your education. It is this habitual self-promotion of always expanding your fund of knowledge which will pay off in the future."
Written by Ryan Brunner
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Discovery
15. Do you have any plans that may interfere with being able to commit to long-term employment with us?
Why the Interviewer Asks This Question
Knowing what goals you have and any changes you anticipate in your life will give the interviewer an opportunity to evaluate two things: 1.) what positions are available that won't disrupt your plans and, 2.) are you interested in having a long-term relationship within the company? Either way, being upfront and honest is always appreciated.
Written by Heather Douglass
Entry Level Example
"I recently completed school and received my certification as a medical laboratory technician. My hope is to find a position that will allow me to work long term. I do not anticipate any significant changes that would affect that."
Written by Ryan Brunner
Answer Example
"I recently became engaged. Although we have not set a date yet, we have agreed to wait twelve months before the wedding. My fiance just passed the bar exam here and has been offered an opportunity to join an existing law firm. Presently, our plans are to stay where we are and build a career, not just work a job. Also, we do not plan on having children for at least two years after our wedding. We both feel that being able to become established in our careers and save for our future would be the responsible thing to do before starting a family."
Written by Heather Douglass
Experienced Example
"I have no plans that would interfere with my ability to commit to a long-term position. I have traveled before and have come to a place in my life where I want to find a stationary position and grow with a company. I don't foresee any events that may cause a need for me to move any distance that would prevent me from being able to continue employment here if I am offered a position."
Written by Ryan Brunner
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Discovery
16. Why did you choose to become a medical laboratory technician?
Why the Interviewer Asks This Question
There are so many career options out there. When interviewers ask you questions like this, they are trying to get to know you, find out what interests you, and what drives you. If you had a personal experience that made you choose this field of work, share it with the interviewer.
Written by Heather Douglass
Entry Level Example
"I knew I wanted to do something that would allow me to work closely with people and learn about healthcare related careers. Becoming a medical lab tech was a way for me to become part of the healthcare industry without having to spend a significant number of years in school. I doing believe this job will give me an opportunity to learn and grow and also to see if there is a higher degree in this field that I may be interested in pursuing later."
Written by Ryan Brunner
Answer Example
"I have always been interested in the human body and the way things work together. The function of the body is very complex and something I enjoy studying. I felt like working in a medical laboratory would be a great opportunity to study the effects of disease processes on the human body while contributing to caring for others."
Written by Heather Douglass
Experienced Example
"My favorite leader was my supervisor for over ten years, who just retired a couple of years ago. He was the type of leader that lead by example by working hard, following all policies and procedures, and keeping an open door to talk at any time on any day. He inspired me to hopefully someday pursue a leadership role in a lab where I can lead the same way as he once did."
Written by Ryan Brunner
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I would love to be a part of that process by running tests to provide the necessary information to help a patient get better. I believe this career has many challenges that can help me learn new skills every day, which excites me."
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Education
17. After reading the job description, is there any part of the job where you will require training?
Why the Interviewer Asks This Question
During the interview, the interviewer may inquire if there are any job aspects that require training after reviewing the job description. This question is asked to evaluate your eagerness to learn and develop in the position, and to see if you have read the job description in its entirety. Additionally, it helps the interviewer determine if there are any specific areas where they need to offer further training or support. It's crucial to be honest about any areas you may need training in, as this showcases your willingness to enhance and adjust to the job demands. You can assure the interviewer of your intention to improve and adapt to the role's requirements in the shortest time possible.
Written by Krista Wenz on September 24th, 2023
Entry Level Example
"Based on the job description, I have identified some areas where I could benefit from additional training. Specifically, I am interested in expanding my knowledge of the specific tests and procedures that will be performed in the lab, as well as any safety protocols that are required. Additionally, I would like to familiarize myself with the equipment and technology used in the lab to ensure that I can perform my duties effectively and efficiently. My goal is to learn and grow in this position and become a valuable member of the team in as short of time possible."
Written by Krista Wenz on September 24th, 2023
Answer Example
"After examining the job description, I have recognized a few areas where I might require additional training. Specifically, I am not as familiar with some of the laboratory equipment and software programs cited in the description. Nevertheless, I am eager to learn and confident that with proper training, I will be able to excel in these areas. Furthermore, I am thrilled for the chance to expand my abilities and expertise in the medical laboratory science field, and I appreciate the opportunity to do so with your organization."
Written by Krista Wenz on September 24th, 2023
Experienced Example
"Based on the job description, I feel confident that my background as a medical lab technician has equipped me with the necessary skills for this position. In addition, I am committed to continuous learning and would be willing to participate in any relevant training programs the company offers."
Written by Krista Wenz on September 24th, 2023
Experience
18. Are you registered or eligible for registration through a nationally recognized certification agency?
Why the Interviewer Asks This Question
As a medical laboratory technician, you may or may not choose to become nationally certified. However, some organizations may require you to be registered or eligible for registration before being hired or soon after being offered the position. Some nationally recognized certification agencies include the American Society for Clinical Pathology (ASCP), the American Medical Technologists (AMT), and the National Credentialing Agency for Laboratory Personnel (NCA). These agencies provide certification programs that showcase an individual's competence and expertise in medical laboratory technology. Let the interviewer know where you are in the registration process and your plans for registration if you have not already done so.
Written by Krista Wenz on September 22nd, 2023
Answer Example
"Yes, I am credentialed through the American Society for Clinical Pathology (ASCP). I took and passed the test shortly after obtaining my associate's degree three years ago."
Written by Krista Wenz on September 22nd, 2023
Entry Leel Example
"Yes, I am. I registered with American Medical Technologists (AMT). I knew before starting college that being registered with AMT would be something I needed to do when eligible, as most employers require this designation."
Written by Krista Wenz on September 22nd, 2023
Experienced Example
"I have been registered with the National Credentialing Agency for Laboratory Personnel (NCA) since I started working as a lab tech eight years ago. The program I went through required all students to take the certification and credentialing exam with the NCA before graduating. In another two years, I will renew my accreditation with the NCA."
Written by Krista Wenz on September 22nd, 2023
Leadership
19. What experience do you have with the training and orientation of new associates?
Why the Interviewer Asks This Question
When interviewing for a medical lab technician job, the interviewer may inquire about your experience training new associates to gauge your leadership and teaching abilities. This skill is crucial in the medical field as it guarantees that all team members are competent in their roles. Furthermore, having experience in training others may also suggest that you have excellent communication and interpersonal skills, which are vital in any healthcare setting. Let the interviewer know about your relevant experience in this area to assure them of your qualifications. If you have not had experience with the training and orientation of new associates, be honest with the interviewer while letting them know of your excitement about taking on a mentorship role.
Written by Krista Wenz on September 24th, 2023
Entry Level Example
"At this point in my career, I have not had the pleasure to be involved with the training and orientation of new associates, as I am new myself. However, I have trained associates at my previous retail job and led a study group during college. I have natural leadership skills and look forward to gaining enough experience to train and orient new associates within your organization."
Written by Krista Wenz on September 24th, 2023
Answer Example
"As someone who has trained and oriented new associates in various settings, including laboratory environments, I understand how overwhelming starting a new job can be. My approach is to provide clear instructions and support every step of the way to ensure that new associates feel comfortable asking questions and seeking guidance. Creating a welcoming and inclusive environment is important to me, and I communicate policies and expectations to ensure that new associates have a solid understanding of their roles and responsibilities. Above all, I am dedicated to creating a supportive and productive work environment."
Written by Krista Wenz on September 24th, 2023
Experienced Example
"As an experienced lab technician, I have had the opportunity to mentor and train several new associates over the years. In my role, I have found that providing a thorough orientation is critical to ensuring that new team members feel confident and prepared to carry out their job responsibilities. This includes familiarizing them with lab protocols and safety procedures and providing hands-on training with various lab equipment and software. I also make an effort to check in with new associates frequently during their first few weeks on the job to answer any questions they may have and provide additional guidance and support as needed. Overall, investing time and resources into training and orientation pays off in the long run by improving team efficiency and effectiveness."
Written by Krista Wenz on September 24th, 2023
Operational
20. Please describe your experience with laboratory equipment maintenance and troubleshooting.
Why the Interviewer Asks This Question
The specific tasks of a medical laboratory technician can vary greatly depending on the laboratory they're based in and the types of scientific work that is carried out there. Generally, though, a medical lab tech will conduct the routine tasks required within the laboratory while ensuring all work is carried out in strict accordance with both internal protocols and external regulations. Some tasks may include operating and maintaining standard laboratory equipment such as centrifuges, titrators, pipetting machines, and pH meters, cleaning lab equipment and keeping it in serviceable condition, and routine maintenance and calibration of laboratory equipment.
Most laboratories will expect their laboratory technicians to troubleshoot issues with the laboratory equipment if it is within their scope of training. However, there may be times when a qualified technician must be called to make routine repairs and troubleshoot equipment problems above the medical lab technician's scope.
The interviewer is interested in your experience maintaining and troubleshooting laboratory equipment to assess your skill level and determine what training you might require if hired. Describe your experience with laboratory equipment maintenance and troubleshooting while highlighting your critical thinking and problem-solving skills.
Written by Krista Wenz on September 23rd, 2023
Answer Example
"I have almost three years of experience maintaining and troubleshooting laboratory equipment, such as compound microscopes and automated cell counters. The brands of microscopes I am most familiar with are Swift and Motic, and the cell counters I have used include Cellaca MX and Thermo Fisher. Following my last company's operating procedures, I would clean my equipment before and after each use using the appropriate cleaning products for each piece of equipment, as recommended by the manufacturer. I would inspect each piece of equipment at the beginning of my shift and calibrate the equipment every three months. If there were an issue with a piece of equipment, I would read the troubleshooting guidelines in the equipment manual and call a technician if needed."
Written by Krista Wenz on September 23rd, 2023
Entry Leel Example
"During my medical laboratory technician training, I became well-versed in maintaining and troubleshooting lab equipment. One of my responsibilities included ensuring that all the equipment in the lab was functioning correctly by performing regular cleaning, calibration, and prompt troubleshooting of any issues that arose. One of the main issues I was taught related to electrical issues. Many labs have electrical overload issues, so proper overload protection needs to be followed.
While I am still developing my skills, I can diagnose and resolve equipment issues pretty quickly, thanks to an excellent instructor who taught me the most common troubleshooting tricks. I have already encountered various equipment problems, such as power supply issues, malfunctioning components, and software problems, and I am confident I can handle most problems I will come across. If I cannot effectively troubleshoot an issue, I will ask for help from one of my superiors or senior technicians."
Written by Krista Wenz on September 23rd, 2023
Experienced Example
"Sure, I would be happy to. I have over ten years of experience working in the laboratory setting and was most recently in charge of overseeing equipment maintenance and training new hires on maintaining and troubleshooting the lab equipment. I updated an old checklist used daily at the start and end of the shift that walked employees through inspecting and maintaining their equipment. This list included reading the equipment manual before the first use, training on the equipment, cleaning after use, inspecting frequently, calibrating regularly, and logging the usage. I also developed a toolkit for minor repairs but stressed the importance of calling a qualified technician when needed. I have worked with many different types of manufacturers, including Fisher, Motic, Omano, and Meiji Techno, and feel confident maintaining and troubleshooting any piece of equipment I am working with."
Written by Krista Wenz on September 23rd, 2023
Operational
21. Please explain your knowledge of laboratory safety procedures and protocols.
Why the Interviewer Asks This Question
As a medical laboratory technician, it's crucial to prioritize safety protocols and procedures. This includes wearing the appropriate personal protective equipment, such as lab coats, gloves, and safety glasses, to prevent exposure to hazardous materials. Furthermore, labs should have clear emergency procedures in place, including evacuation plans and access to safety equipment, such as fire extinguishers and eye wash stations. All employees must be trained on properly handling and storing hazardous materials and know how to respond to accidents or spills. Regular safety inspections and equipment maintenance are critical to maintaining a safe lab environment.
The interviewer asks about your knowledge of the safety procedures and protocols to determine if you take safety seriously and will be a diligent and safety-conscious technician if hired. Describe your knowledge while assuring the interviewer that you take safety seriously and will follow the standard operating procedures and protocols provided by the organization.
Written by Krista Wenz on September 23rd, 2023
Entry Level Example
"As a responsible technician with a good understanding of laboratory safety procedures and protocols, I know the potential hazards involved in laboratory work, ranging from chemical spills to fires and explosions. That's why I always follow strict protocols and take appropriate safety measures. It's essential to wear personal protective equipment (PPE), such as gloves, lab coats, safety glasses, and respirators, when necessary. I also understand the importance of proper waste disposal procedures and handling hazardous materials with care. To promote and maintain a safe laboratory environment, I am committed to adhering to all necessary safety protocols."
Written by Krista Wenz on September 23rd, 2023
Answer Example
"I assure you that laboratory safety is of utmost importance to me as a medical lab technician. My training has equipped me to handle hazardous materials and ensure that all equipment functions properly before carrying out any experiments or tests. To safeguard myself and others from potential harm, I always wear the appropriate safety gear, such as gloves, goggles, and lab coats. Moreover, I strictly adhere to protocols for handling and disposing of biohazardous materials to prevent the spread of infection or illness. Rest assured that my knowledge of laboratory safety procedures and protocols enables me to conduct my work in a safe and responsible manner."
Written by Krista Wenz on September 23rd, 2023
Experienced Example
"As someone who has worked as a medical lab technician for some time, I understand the importance of laboratory safety procedures and protocols. Before conducting any experiments or tests, I ensure that all equipment functions properly and take the necessary steps to handle hazardous materials. I always wear the appropriate safety gear, including gloves, goggles, and lab coats, to safeguard myself and others from potential harm. Moreover, I strictly adhere to protocols for handling and disposing of biohazardous materials to prevent the spread of infection or illness. With my knowledge and experience, I conduct my work safely and responsibly."
Written by Krista Wenz on September 23rd, 2023
Operational
22. Some medical laboratory technicians at our facility often work on rotation. Are you willing to work, nights, weekends, holidays, or overtime if needed?
Why the Interviewer Asks This Question
Being flexible with your work schedule is always a plus. However, many people work more than one job or have a one parent home which requires them to have a more rigid schedule. Others simply prefer to work one shift rather than another. Being upfront with the interviewer about what schedule suits you could help prevent conflict later on. It is easier to plan a schedule you can agree on than it is to fix problems that arise due to fear of being rejected. Be honest and direct.
Written by Heather Douglass
Entry Level Example
"While I am not opposed to working overtime or extended schedules such as holidays, I would like to have the opportunity to spend time with my young children as well."
Written by Ryan Brunner
Answer Example
"I am not married and have no children at this time. So, I am pretty flexible with my schedule. If I had a choice, I would prefer the late shift, as I am a bit of a night owl. However, I am excited about the opportunity to become a part of this team and am willing to work where I'm needed."
Written by Heather Douglass
Experienced Example
"Yes, I am prepared to work that type of schedule. My family and I always plan special events around my work schedule. Also, as part of giving back, I like to offer to work some extra shifts for those who have small children or other responsibilities."
Written by Ryan Brunner
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Operational
23. Can you give me some examples of some equipment that you feel proficient operating within a medical lab?
Why the Interviewer Asks This Question
Although medical laboratory technicians may operate a variety of different types of equipment, there may be specific ones that you feel more comfortable working with. An interviewer will usually ask this type of question so that he can see what your "comfort zone" is, and to determine where you might best fit with your immediate skills. Further, it will give the interviewer an idea of what specific training you may need to help you feel proficient with all equipment within their lab. Be honest regarding your skills, as they will become evident when you are working.
Written by Heather Douglass
Entry Level Example
"During my clinical rotation, I was exposed to many different types of equipment within a medical laboratory. A few examples include auto-samplers, centrifuges, and a chromatography machine. I feel comfortable with these machines, and I am excited about the opportunity to learn about other types of machines and add to my list of skills."
Written by Ryan Brunner
Answer Example
"While working for my former employer, we received a new hematology analyzer. I was sent for training to the manufacturer's facility to learn the entire system. I also have familiarity with centrifuges and other pieces of lab equipment as well. I am open to learning anything new and am able to pick up on new technology quickly."
Written by Heather Douglass
Experienced Example
"Throughout my career, equipment that is found in medical laboratories has changed quite a bit. I have learned to appreciate the advances in this field and am always excited to learn about new procedures and equipment that help us provide faster, more accurate care to our patients."
Written by Ryan Brunner
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Performance Based
24. Have you ever received negative feedback from a supervisor, and if so, how did you handle it?
Why the Interviewer Asks This Question
Receiving negative feedback can be discouraging, but it doesn't have to be something that leaves you feeling incapable of doing your job. The important thing to remember when answering this question is to not talk negatively about the person who gave you the feedback. Rather state what was said and how you grew from the event.
Written by Heather Douglass
Entry Level Example
"I once received negative feedback when I was working as a tech in the ER. My patient's mother was very upset that her child was not being treated as quickly as she thought he should be and she complained to my supervisor that I was not doing my job. After talking with the supervisor, I asked if I could spend some extra time with the patient and his mother so that she could experience the great care that we give. Fear and uncertainty is often a reason that people lash out. Sometimes a gentle word is all that one needs to help relieve a stressful situation."
Written by Ryan Brunner
Answer Example
"I remember when I first began my career in the healthcare field. I worked as a CNA. I thought I had to do everything for everyone. I ended up taking on too many tasks and falling behind with my assignments. One of my supervisors told me that a patient had complained because I seemed too rushed and asked for a new aide to be assigned to her. I was so embarrassed because I didn't want anyone to feel like I couldn't do my job. I apologized to the supervisor and to my patient and explained that I had taken on some extra assignments, but that I didn't mean to make her feel neglected. When I apologized, the patient agreed to let me continue caring for her. I learned from that experience that it's okay to want to give more, but that I should not stretch myself too thin and risk compromising patient care."
Written by Heather Douglass
Experienced Example
"I am sure that anyone who works in the healthcare industry for any amount of time will learn that receiving negative feedback is not always a truly 'negative' thing. People respond to situations differently. I recall I once received a negative rating on one of my evaluations. It was a disheartening experience because I really pride myself on doing good work. I scheduled a time to sit and talk with my supervisor and understand his point of view with regard to the negative rating and made a plan of action to improve on the issue."
Written by Ryan Brunner
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Problem Solving
25. If you had a patient come to your lab stating his physician sent him to have his blood drawn, but he didn't bring a lab requisition slip, how would you help remedy the situation without neglecting other patients?
Why the Interviewer Asks This Question
Questions like these are the interviewer's way of gauging your communication and customer service skills. Keep in mind, customer service should be a high priority for anyone working in the healthcare industry. The interviewer wants to know that you are able to communicate effectively with the client and provide good care, all while following protocol.
Written by Heather Douglass
Entry Level Example
"First, I will explain to the patient that I need to get an order from the physician before I can draw his blood. When a patient understands why he may have to wait, the wait is not usually as frustrating. As soon as I explain the necessity of the order to the patient, I will ask my coworkers to assist with other patients while I contact the physician's office and request the completed lab requisition form. Working together makes our jobs easier and the patients feel more at ease."
Written by Ryan Brunner
Answer Example
"This is usually an easy fix. If a patient comes to me without a lab form, I will explain to him that I need the form before I can draw his blood, but if he will give me a few minutes, I will contact the physician's office to verify the orders. I will make sure that the other lab techs are aware that I am verifying an order so that we can work together and make sure that all patients are handled in a timely manner."
Written by Heather Douglass
Experienced Example
"In my years of experience as a lab tech, I have learned that having a calm demeanor and a willingness to communicate effectively with patients is extremely important in helping solve issues quickly and efficiently. When we have a packed waiting room, teamwork is of the utmost importance. For the patient that didn't have an official lab request, I would contact the physician's office immediately and ask if someone can enter the order into the system or fax an order to me as soon as possible. I will follow up with the patient and assure him that as soon as I receive an order, we will get him taken care of."
Written by Ryan Brunner
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Problem Solving
26. If you discovered that a coworker was violating a patient's privacy by discussing his information with someone outside of the care team, how would you respond?
Why the Interviewer Asks This Question
Patient privacy is protected by federal law and anyone who works in the healthcare industry is required to understand and follow the law. Failure to do so can result in loss of employment and possible criminal charges. The interviewer wants to know that you understand your role in protecting a patient's privacy and that you will make wise decisions if you feel a patient's confidentiality has been compromised.
Written by Heather Douglass
Entry Level Example
"I would notify my team leader or supervisor right away. The law demands that we protect our patient's private information and our patients expect us to honor that."
Written by Ryan Brunner
Answer Example
"I believe that we all should strive to protect our patient's confidentiality. If I were to discover that a coworker violated my patient's right to privacy, I would report it to my immediate supervisor. The consequences of protected information being shared could have an effect on all of us and we should all do our part in trying to prevent this event from ever occurring."
Written by Heather Douglass
Experienced Example
"Unfortunately, this happens more often than I like to think about. If I were to discover that a coworker compromised a patient's right to privacy, I would report the incident to my supervisor. The effects of breeches in confidentiality are more far-reaching than many people realize. It is up to us, as care providers, to protect our patient's right to privacy at all times."
Written by Ryan Brunner
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Role-Specific
27. Can you describe your experience with quality control and assurance in a laboratory setting?
Why the Interviewer Asks This Question
Medical laboratory technicians play a crucial role in ensuring the accuracy and reliability of laboratory test results. They employ various quality control measures to ensure that the tests are performed correctly and the results are consistent and accurate. One of the most critical quality control measures is the use of standard operating procedures (SOPs). These step-by-step instructions outline how to perform a particular test or procedure correctly. SOPs help ensure that all laboratory technicians perform tests the same way, minimizing the risk of errors and inconsistencies.
In addition to SOPs, medical laboratory technicians also use quality control materials. These are samples of known substances that are tested along with patient samples to ensure that the laboratory instruments are working correctly and that the results are accurate. Technicians also use calibration standards to ensure that laboratory instruments are accurate and provide consistent results. Another important aspect of quality control is documentation. Medical laboratory technicians keep detailed records of all procedures and results, which allows them to track any problems or inconsistencies and make necessary adjustments.
The interviewer asks this question to gauge your experience and knowledge of quality control and assurance in the laboratory environment. Describe how you ensure your work is performed accurately and precisely by following the guidelines mentioned.
Written by Krista Wenz on September 24th, 2023
Entry Level Example
"During my recent training, I gained quite a bit of experience with quality control and assurance. I was taught how crucial it is to maintain high standards of quality and accuracy in every experiment and procedure. To ensure my work is of the highest quality, I double-check bottle labels before starting each test, regularly calibrate my equipment and machines, sterilize equipment following my company's and the manufacturer's recommendations, and prevent personal contamination by wearing hairnets, gloves, masks, and lab coats. I have found when I follow a certain set of protocols, it makes it easier to deliver high-quality, error-free work."
Written by Krista Wenz on September 24th, 2023
Answer Example
"Yes, I would be happy to. I have extensive experience in quality control and assurance as a lab tech. At every lab I have worked at, there was an onboarding process where I was trained on approved procedures, including sampling raw materials, intermediates, active pharmaceutical ingredients, and packaging materials. I was then taught to follow the pre-approved testing plan and document that my testing was carried out following the approved procedures. We also had a quality assurance team that helped maintain quality control in all laboratory testing. No matter what I am working on or where I am working, my results are always reliable, accurate, and scientifically sound."
Written by Krista Wenz on September 24th, 2023
Experienced Example
"As an experienced lab technician, I understand the importance of maintaining rigorous standards of quality and accuracy in all experiments. To maintain consistent quality, I closely monitor all aspects of the process, from sample collection and preparation to data analysis and interpretation. I have also had the pleasure of working with excellent team members, and we work together to identify potential sources of error and develop strategies for mitigating these risks. Upholding the highest standards of quality and excellence is my top priority, and I take great pride in my work."
Written by Krista Wenz on September 24th, 2023
Role-Specific
28. Are you familiar with some errors that may occur when using a pipette? How would you prevent those errors?
Why the Interviewer Asks This Question
Pipettes, also called pipets or chemical droppers, are small tubes of glass or plastic used to transfer a measurable amount of liquid from one container to another. They come in two forms: volumetric pipettes, used to transfer a single specific volume of liquid, and measuring pipettes, used to transfer varying, measured volumes. Share an example of a common error.
Written by Heather Douglass
Entry Level Example
"Unnecessary tip wiping can lead to sample loss, especially if wiping with absorbent materials, which can carry sample from the pipette tip."
Written by Ryan Brunner
Answer Example
"If pipette operators do not pre-wet the pipette tip prior to initial delivery, sample volume can be lost due to evaporation within the tip. Aspirating and expelling sample liquid at least three times before delivery can mitigate this risk, and is especially important when handling volatile solutions such as organic solvents."
Written by Heather Douglass
Experienced Example
"Pipetting at an angle can cause an error. Touching the pipette tip to the container sides during aspiration results in loss of sample. In addition, removing the pipette at an angle can cause volume variation due to surface tension effects, especially when pipetting small volumes. Pulling the pipette straight out of the container can minimize error."
Written by Ryan Brunner
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Role-Specific
29. What is one of your biggest fears about being a medical lab technician?
Why the Interviewer Asks This Question
While a career in the healthcare industry is very rewarding, the responsibility that each member of the care team has to shoulder can, sometimes, be overwhelming. As a medical laboratory technician, there is a great deal of responsibility, such as handling specimens, monitoring machines for accuracy, and reporting results. The interviewer wants to know that, although some things related to your work may cause you to be cautious, you are able to handle those things with professionalism and not allow yourself to become so overwhelmed that it interferes with your job performance.
Written by Heather Douglass
Entry Level Example
"One of my fears is that I may misread an order or enter the wrong information in the computer and end up having a result that is not correct. I really pride myself on following orders and verifying documentation before and after performing a test so that nothing like this happens."
Written by Ryan Brunner
Answer Example
"I guess if I were to say that I fear something, it would be the fear of giving an inaccurate test result for a patient. Many people don't realize the measures that we have to follow as lab techs to ensure that equipment is properly maintained so that our test results are accurate, or that we have to check and double check labels and orders to make sure that we are performing the right tests for the right patient(s). No one wants to make an error that could result in an accurate plan of care being developed for a patient."
Written by Heather Douglass
Experienced Example
"I could think of a number of things that concern me. Being a medical laboratory technician requires me to follow strict guidelines for handling specimens and running tests. I believe the biggest concern that most lab techs will admit to having is the fear of mishandling specimens and ending up with results that are not accurate because of that. This can cause a test to have to be repeated in its entirety."
Written by Ryan Brunner
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Role-Specific
30. What are some things that you do to help prevent contamination within your work space?
Why the Interviewer Asks This Question
Contamination in a medical laboratory can cause a catastrophe on so many levels. Knowing how to protect yourself and your workplace is crucial. The interviewer wants to know that you understand the importance of preventing contamination and what you feel like you can do to make sure your workplace is free of contamination events.
Written by Heather Douglass
Entry Level Example
"Following guidelines for safety is the easiest way to prevent contamination. If there is ever a question about a procedure or technique, I always ask before beginning my work so that I can lessen the chances of a contamination."
Written by Ryan Brunner
Answer Example
"Preventing contamination is one of the most important jobs of a medical laboratory technician. I follow all set safety and sanitization protocols before, during, and after each test procedure. By doing this, I am doing my part to help prevent contamination."
Written by Heather Douglass
Experience Example
"The thought of contamination within the lab is a frightening one for any medical laboratory technician. I always try to familiarize myself with facility protocol and follow it strictly. Following protocol is the easiest way to prevent contamination and the problems that can arise because of it."
Written by Ryan Brunner
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Role-Specific
31. Are you comfortable performing venipunctures?
Why the Interviewer Asks This Question
While phlebotomy tasks are not always required for many medical laboratory technician positions, being comfortable performing venipunctures with ease is always a plus. One thing is important to remember: When an interviewer asks questions that include "are you comfortable with...." or "would you be willing to...", be sure to be honest. If you have experience performing venipunctures, say so. If you don't have experience, state your willingness to learn.
Written by Heather Douglass
Entry Level Example
"I took a phlebotomy course several years ago. Although I am confident that I can effectively perform venipunctures, if needed, I wouldn't mind having some extra time in the lab, if the opportunity presents itself."
Written by Ryan Brunner
Answer Example
"Prior to continuing my education as a medical laboratory technician, I worked at a local hospital as a phlebotomist. I am very comfortable with my venipuncture skills and am willing to lend a hand in the blood lab, as needed. I think it is important to put forth an effort in keeping my skills sharp..... (no pun intended)."
Written by Heather Douglass
Experienced Example
"I have a lot of experience performing venipunctures and am confident regarding my technique. I taught a phlebotomy course at a community college a few years ago and I also like to lend a hand, when needed, at the local blood bank."
Written by Ryan Brunner
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Role-Specific
32. The physical requirements of working as a medical lab tech can often be demanding. Do you feel like you are able to stand for long hours, or lift/transfer equipment, as needed?
Why the Interviewer Asks This Question
Knowing the requirements for a job before applying is always important. As a medical laboratory technician, there will be a great deal of time spent standing and moving/lifting equipment. When applying for a job that requires some physical exertion, most interviewers will address that need during the interview. If you are capable of handling the physical work, say so. If you feel you can stand for long hours, but have trouble lifting heavy objects, say that, too. It is always best to address these issues during an interview rather than omitting the information just to get a job. This would be a good time for you to express your understanding of the importance of self-care when working a job that requires physical exertion.
Written by Heather Douglass
Entry Level Example
"I am physically active outside of work and like working in an environment that keeps me busy and active. I feel very comfortable performing a job with the physical requirements of a medical laboratory technician. I utilize my off time to relax and practice good self-care."
Written by Ryan Brunner
Answer Example
"Having worked as a lab tech now for five years, I am comfortable with all of the physical requirements of the job. I found out quickly in my first position out of school that proper footwear is extremely important. After a team meeting, we discussed some things that would help us be more comfortable and, as a result, our manager has put rubber mats at all of our workstations to make it easier to stand for long periods as well."
Written by Heather Douglass
Experienced Example
"I've learned to rotate my work in the lab to ensure that I am moving around from time to time to stretch my legs and body and this prevents me from feeling like there is too much of a toll taken on my body. I also really believe having a good exercise routine outside of work helps. It has helped me adjust, through time, to the demands of a physically exerting job."
Written by Ryan Brunner
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Scenario Based
33. Personal protective equipment is provided for all of our employees. If you saw a coworker performing a test that required the use of PPE, but he or she was not wearing it, how would you respond?
Why the Interviewer Asks This Question
Exposure to blood and bodily fluids is one of the risks associated with being a medical laboratory technician. Because of the risk of exposure, policies relating to the use of personal protective equipment are in place in laboratories. The interviewer wants to know that you are able to identify the times that PPE should be worn. Further, the interviewer will be looking for verbiage that points to your ability to communicate with your coworker without sounding condescending.
Written by Heather Douglass
Entry Level Example
"I worked in a lab where one of my co-workers insisted on pushing up his sleeves- exposing his arms. When I quietly went over to remind him to push them down he mentioned how hot he was and that he was cooling off. We had been having unseasonably warm weather and he was wearing a long sleeved shirt under his PPE. I offered my clean gym t-shirt to him so he would be more comfortable. Since then he wears a short sleeved shirt to work to avoid any further violations. He was thankful I casually approached it and brought it to his attention."
Written by Ryan Brunner
Answer Example
"I think it is very important for lab technicians to understand when to use PPE and why its use is beneficial. If I were to notice a coworker who was performing a test or procedure that required the use of PPE, but he wasn't wearing it, I would first ask him if he needs any help and if I could locate some PPE for him so that he can be protected from possible contaminants. I really feel like approaching coworkers respectfully, and with an offer of assistance, is the best way to bring attention to the necessity of using the PPE without creating friction between us."
Written by Heather Douglass
Experienced Example
"I have always felt a calm, respectful approach is best, rather than approaching someone in an accusing manner. I have worked with others who have neglected to don personal protective equipment when it was needed. I usually just make a statement like, 'Hey, let's not forget to protect ourselves and get our PPE on.' Making it about 'us,' rather than pointing the finger at someone usually gets a more positive response."
Written by Ryan Brunner
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Situational
34. How would you handle the situation if you had a team member who constantly seemed to be abandoning his post and leaving unfinished work?
Why the Interviewer Asks This Question
Although this is not meant to be a "trick question," it is important to remember to answer carefully. The interviewer understands that it takes a team effort to make a lab run efficiently. Further, he knows that if one person does not fulfill his responsibilities, it can cause a strain on others. What the interviewer is looking for is your ability to address a possibly tense situation with professionalism while maintaining as much order as possible within your role.
Written by Darby Faubion on January 22nd, 2019
Entry Level Example
"It can be frustrating when others don't do their job, as we all work together as a team to get things done. However, it is not my job to correct another employee. If the situation is truly one that seems to be habitual and it is affecting my work or the overall production of my team, I will report my concerns to my supervisor and trust them to manage the situation."
Written by Darby Faubion on January 22nd, 2019
Answer Example
"There are times when everyone feels a bit inadequate or as if they can't finish a job. That's understandable. If a coworker was constantly leaving a job incomplete, however, I think it may be better left to the lab manager to address the issue. In this case, I would ask to speak to my supervisor privately and voice my concerns. I would remember to not be judgmental, as the supervisor may already be aware and taking measures to correct the situation. I will continue to do my job as assigned and offer assistance to others, when I am able."
Written by Darby Faubion on January 22nd, 2019
Experienced Example
"Unfortunately, situations like this may arise in any work environment. I have learned, throughout my career, to not pass judgment too quickly. There are often times that a person is going through something personally and it affects their work before they even realize it. I would like to think that I could kindly offer support to my coworker and see if we can work as a team to get things accomplished and caught up. If that approach does not work, I will notify my lab manager and let it be handled by them."
Written by Darby Faubion on January 22nd, 2019
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Situational
35. Do you feel that you are capable of working independently, rather than having a supervisor or coworker work with you?
Why the Interviewer Asks This Question
Like any other medical department, medical laboratories have unit managers or supervisors who oversee the day-to-day operations and assign duties to personnel within that department. However, medical laboratory technicians are expected to learn skills that will enable them to work independently of other staff. The interviewer wants to know that you are comfortable with being given independent assignments. Be sure that your confidence does not come across as "being cocky." You can do that by stating that you are comfortable working independently, but that you don't mind working with a partner or team, and that you also ask for help if you are unsure about something.
Written by Heather Douglass
Entry Level Example
"I have no problem working independently. I do enjoy working with a team as well, because I feel like, as a new medical lab tech, I can learn a lot from my peers."
Written by Ryan Brunner
Answer Example
"I am very comfortable working independently. Wherever I work, I try to learn the routine of the lab and what my supervisor expects of our team so that my independent work can be an asset to the team. Although I am comfortable working alone, I also enjoy the company of others and am willing to work with a partner or team."
Written by Heather Douglass
Experienced Example
"Throughout my career, I have worked in various laboratory settings. Some of those settings required that the techs have a lab partner and others required independent work. I feel that because of my experience, I can work well in either environment."
Written by Ryan Brunner
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36. How do you handle confidential and sensitive patient information in the lab?
Why the Interviewer Asks This Question
Every lab stores a large amount of data, including test results and other confidential patient information. Under the Health Insurance Portability and Accountability Act (HIPAA), laboratory employees are legally required to securely acquire, analyze, transmit, and store data to ensure the integrity, security, and confidentiality of patients' medical information and health records. If found violating HIPAA regulations, employees and business owners can be held liable for releasing sensitive information. Describe how you handle sensitive and confidential patient information by following your organization's policy and procedures as outlined by HIPAA. For example, you may have signed a confidentiality agreement when you were hired by a former employer and taught to shred confidential documents when they are no longer required. Another way to handle confidential information is to store electronic documentation on a secure network, view it only on secure devices, and share the information with colleagues only when necessary and authorized.
Written by Krista Wenz on September 24th, 2023
Entry Level Example
"I have not yet worked in a laboratory but learned about data protection and patient privacy during my training. I was taught that no matter where I work, labs are legally required by HIPAA to securely store and transmit electronic patient data and that I must keep all patient information confidential. If I need to share information with someone other than the patient, I need written approval from the patient to do so. I also will not talk about the patient or their results with anyone else, including my employer and colleagues."
Written by Krista Wenz on September 24th, 2023
Answer Example
"As a lab technician, it is important to me to handle confidential and sensitive patient information with the utmost care. I treat all information the same way I would want others to treat my personal information. To ensure this information is kept secure and confidential at all times, I follow strict protocols and procedures. This includes using secure computer systems, password-protected files, and limiting access to patient records. I only talk about patient information with authorized individuals and never share it with anyone not authorized to receive it. It's crucial to protect patient privacy, and I take all necessary steps to ensure that their information is kept safe and confidential."
Written by Krista Wenz on September 24th, 2023
Experienced Example
"I recognize the significance of safeguarding confidential and sensitive patient information and take working with confidential information seriously. I always make sure my patients' records are kept secure on password-protected computers and only accessible to authorized personnel. I also adhere to strict protocols for labeling and tracking specimens to prevent any errors or mix-ups. In addition, I never divulge patient information outside of work and always comply with HIPAA regulations. Safeguarding the privacy and trust of our patients is paramount in the lab, and I prioritize it above all else."
Written by Krista Wenz on September 24th, 2023
Stress
37. If you began to feel overwhelmed with your workload or other work related issues, how would you handle the situation?
Why the Interviewer Asks This Question
Working as a medical laboratory technician requires a great deal of time and attention to detail. The interviewer understands the stresses that are often related to being a lab tech. He wants to know that you can identify personal stressors and that you are capable of addressing them before the anxiety of a situation gets out of hand.
Written by Darby Faubion on January 22nd, 2019
1st Answer Example
"I am usually not easily overwhelmed, but we all have times that some situations affect us differently. If I begin to feel anxious or overwhelmed, if possible, I take a break for a few minutes. Sometimes just stepping outside and getting a breath of fresh air helps me to relax. Also, I am not too embarrassed to call on a coworker or supervisor if I need help. Patient care is my number one priority."
Written by Darby Faubion on January 22nd, 2019
1st Experienced Example
"Working as a medical lab tech, there are times that we all feel overwhelmed. I have found that when I begin to have feelings of stress or anxiety, it is always a good idea to let a team leader know. Sometimes a short break or a slight change in routine is all it takes to relieve those feelings."
Written by Darby Faubion on January 22nd, 2019
2nd Answer Example
"Through my career, I have definitely been at points where work was stressful and overwhelming. During these times, I have found it super helpful to communicate how I am feeling to my leader and talk over any issues that may be occurring. More often than not, any stress can be reduced with a simple conversation to help problem solve the situation."
Written by Ryan Brown
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Teamwork
38. Do you feel like you have strong relationship building skills?
Why the Interviewer Asks This Question
Building strong relationships is essential for success of any business. The healthcare industry is no exception. The interviewer wants to know that you value building strong relationships and why you think you have the necessary skills to do so. Share your thoughts.
Written by Heather Douglass
Entry Level Example
"I do feel like I have good relationship building skills. I like people and enjoy getting to know them. I feel it is important to establish a good working relationship with my peers, as well as my patients."
Written by Ryan Brunner
Answer Example
"I have often been complimented on my relationship building skills. I like to get to know people and ask them questions about themselves; I find it's a great and simple way to start building rapport with others. I consider myself to be a strong relationship builder and take pride in my 'people skills'."
Written by Heather Douglass
Experienced Example
"I believe I have strong relationship building skills. I value the opinions of others and try to show respect to them. I find that having a caring attitude and a willingness to learn about others helps build relationships."
Written by Ryan Brunner
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Technical
39. Other than technical work, such as testing specimens, what other duties are you accustomed to performing within a medical laboratory?
Why the Interviewer Asks This Question
The work of a medical lab technician is not limited to performing experiments and tests. The interviewer wants to know that you are able, and willing, to do whatever the job requires. Share your experience of, not only operating equipment, but your understanding of the importance of other laboratory duties.
Written by Heather Douglass
Entry Level Example
"As part of my training, I learned different skills that are required of a medical laboratory technician. Other than performing tests on specimens or obtaining specimens from patients, we are responsible for maintaining accurate records of test results, performing scheduled inventory of supplies, and performing or requesting maintenance on equipment, as needed."
Written by Ryan Brunner
Answer Example
"Part of working in a medical laboratory, for me, has meant learning the ins and outs of daily operations. I do feel proficient with the skills required to perform testing, but I also understand the other work that is required. For example, I have been responsible for record keeping, maintaining inventory of supplies, tools, and equipment, and ensuring that waste management activities are carried out, per company protocol."
Written by Heather Douglass
Tough
40. What is one of your weaknesses, and what do you do in an effort to overcome that weakness?
Why the Interviewer Asks This Question
This is probably one of the most dreaded questions in a job interview. Answering this question requires self-evaluation and honesty. Remember, whatever weakness you decide to share, make sure it is not a key characteristic needed to perform your job as a blood bank lab technician.
Written by Heather Douglass
Answer Example
"I think one of my biggest weaknesses is that I can get sidetracked easily. I recognize that in myself and have made a conscious effort to plan my day as much as possible and to stay on target."
Written by Heather Douglass
Entry Leel Example
"One of my weaknesses is that I often get nervous around people I don't know. I know we all do that to a certain degree, but for me, it has become something that I am aware of. I now try to attend social activities where I know there are going to be opportunities to meet new people so that I can overcome social anxiety."
Written by Ryan Brunner
Experienced Example
"My biggest weakness has got to be that I take on too many projects at once. While being involved and participating in various things is fun and can be good for a person, I tend to take on several things and then leave some projects unfinished. I have begun to limit myself to only taking on a few projects at a time so that I can devote the necessary time to staying on task."
Written by Ryan Brunner
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