How to Answer: Can you give me an example of how a medical assistant acts as a patient liaison?
Advice and answer examples written specifically for a Medical Assistant job interview.
22. Can you give me an example of how a medical assistant acts as a patient liaison?
How to Answer
Many times, patients are more comfortable talking to a medical assistant or nurse than a physician. Medical assistants are instrumental in helping patients feel at ease in the physician's office. Tell the interviewer how you would personally act as a liaison to help your patients.
Answer Example
"I have found that some patients feel less intimidated when they can ask questions of a medical assistant. I believe one way to be an effective liaison is to offer assistance to the patient by going over physician instructions and explaining in detail, if necessary."
Experienced
"One example of being a patient liaison would include asking the patient if there is anything that he/she is uncomfortable discussing with the physician and asking if they would like for me to put the information on the clinic note so that they physician will know it is a concern. Often times, simply breaking the ice for the patient takes a great deal of stress away from them and can help the physician and other staff to provide better care."