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Medical Assistant Mock Interview

Question 26 of 34 for our Medical Assistant Mock Interview

Medical Assistant was updated by on May 5th, 2021. Learn more here.

Question 26 of 34

Have you ever received negative feedback from a supervisor, and if so, how did you handle it?

"I remember when I first began my career in the healthcare field. I worked as a CNA. I thought I had to do everything for everyone. I ended up taking on too many tasks and falling behind with my assignments. One of my supervisors told me that a patient had complained because I seemed too rushed and asked for a new aide to be assigned to her. I was so embarrassed because I didn't want anyone to feel like I couldn't do my job. I apologized to the supervisor and to my patient and explained that I had taken on some extra assignments, but that I didn't mean to make her feel neglected. When I apologized, the patient agreed to let me continue caring for her. I learned from that experience that it's ok to want to give more, but that I should not stretch myself too thin and risk compromising patient care."

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How to Answer: Have you ever received negative feedback from a supervisor, and if so, how did you handle it?

Advice and answer examples written specifically for a Medical Assistant job interview.

  • 26. Have you ever received negative feedback from a supervisor, and if so, how did you handle it?

      How to Answer

      Receiving negative feedback can be discouraging, but it doesn't have to be something that leaves you feeling incapable of doing your job. The important thing to remember when answering this question is don't talk negatively about the person who gave you the feedback. Rather state what was said and how you grew from the event.

      Written by Ryan Brown on May 5th, 2021

      Entry Level

      "I once received negative feedback when I was working as a tech in the ER. One of my patient's mother was very upset that her child was not being treated as quickly as she thought she should be and she complained to my supervisor that I was not doing my job. After talking with the supervisor, I asked if I could spend some extra time with the patient and his mother so that she could experience the good care that we give. Fear and uncertainty is often a reason that people lash out. Sometimes a gentle word is all that one needs to help relieve a stressful situation."

      Written by Darby Faubion on January 22nd, 2019

      Answer Example

      "I remember when I first began my career in the healthcare field. I worked as a CNA. I thought I had to do everything for everyone. I ended up taking on too many tasks and falling behind with my assignments. One of my supervisors told me that a patient had complained because I seemed too rushed and asked for a new aide to be assigned to her. I was so embarrassed because I didn't want anyone to feel like I couldn't do my job. I apologized to the supervisor and to my patient and explained that I had taken on some extra assignments, but that I didn't mean to make her feel neglected. When I apologized, the patient agreed to let me continue caring for her. I learned from that experience that it's ok to want to give more, but that I should not stretch myself too thin and risk compromising patient care."

      Written by Ryan Brown on May 5th, 2021

      Experienced

      "I am sure that anyone who works in the healthcare industry for any amount of time will learn that receiving negative feedback is not always a truly 'negative'
      thing. People respond to situations differently. I recall I once received a negative rating on one of my evaluations. It was a disheartening experience because I really pride myself on doing good work. I scheduled a time to sit and talk with my supervisor and understand his point of view with regard to the negative rating and made a plan of action to improve on the issue."

      Written by Darby Faubion on January 22nd, 2019

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