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Library Assistant Mock Interview

Question 17 of 27 for our Library Assistant Mock Interview

Library Assistant was updated by on December 4th, 2014. Learn more here.

Question 17 of 27

Have you ever dealt with an upset guest at the library before? What was the problem and how did you handle it?

The interviewer is hoping to hear that you handle these situations with poise and professionalism while not allowing them to get the best of you. Candidly share a time when you had an upset patron at the library. Explain why the person was upset, and express what steps you took to help the guest. Be sure to mention that you know the customer was not directly upset with you; they were upset with the situation. Share that you understand your responsibility is to serve the customer helping them be as happy as possible before leaving the location.

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How to Answer: Have you ever dealt with an upset guest at the library before? What was the problem and how did you handle it?

Advice and answer examples written specifically for a Library Assistant job interview.

  • 17. Have you ever dealt with an upset guest at the library before? What was the problem and how did you handle it?

      How to Answer

      The interviewer is hoping to hear that you handle these situations with poise and professionalism while not allowing them to get the best of you. Candidly share a time when you had an upset patron at the library. Explain why the person was upset, and express what steps you took to help the guest. Be sure to mention that you know the customer was not directly upset with you; they were upset with the situation. Share that you understand your responsibility is to serve the customer helping them be as happy as possible before leaving the location.

      Written by Ryan Brown

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