How to Answer: How do you gain buy-in from your client when presenting a design concept?
Advice and answer examples written specifically for an Interior Designer job interview.
5. How do you gain buy-in from your client when presenting a design concept?
How to Answer
Of course, you are excellent with your clients, and generally speaking, they are excited about the design ideas that you present. You're a talented Interior Designer, after all! Share your approach when presenting design concepts, and discuss why your success rate with client buy-in is so high. Be sure also to address how you troubleshoot a situation where the client is not buying into your design concept. The tone of your reply should be that you are accomodating and that you listen to your clients' needs and vision.
Written by Rachelle Enns on July 5th, 2020
Answer Example
"By the time I am presenting a design concept, I will have had the opportunity to get to know my client quite well. We will have built a good rapport, allowing me to present in a way that speaks to their vision. Because of this approach, I have a high success rate when it comes to gaining client buy-in. I am not a 'salesy' type of Interior Designer and will present an idea or concept only after I am confident that it will benefit my client. The clients' satisfaction is my number one priority, so if they are hesitant on a design, I will spend time asking specific questions surrounding their hesitation. Then, using this new information, I will look for a suitable alternative. It's important to offer choices; however, not too many options as that approach can also cause decision paralysis. In the end, my clients know that I have their best interest in mind and that I am passionate about bringing their design vision to life."
Written by Rachelle Enns on July 5th, 2020