MockQuestions

Hotel Manager Mock Interview

To help you prepare for your Hotel Manager interview, here are 34 interview questions and answer examples.

Hotel Manager was updated by on October 5th, 2021. Learn more here.

Question 1 of 34

There may be a time when our hotel manager will need to represent us to the public. Talk about your public relations experience.

A hotel manager is the face of the hotel to the public and is responsible for presenting the best possible image to the community. The interviewer needs to know that you will not avoid opportunities to promote the hotel or seek our business opportunities. Discuss your ability to network and publicize the property.

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34 Hotel Manager Interview Questions & Answers

Below is a list of our Hotel Manager interview questions. Click on any interview question to view our answer advice and answer examples. You may view six answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • Adaptability

    1. There may be a time when our hotel manager will need to represent us to the public. Talk about your public relations experience.

  • Career Goals

    2. At this hotel chain, we tend to promote from within the company. What is the next progression you would like to see in your hospitality career?

  • Communication

    3. Our Hotel Manager must show a willingness to listen to the customer. Share with me your ability to do so. What are some ways you have learned to listen to a guest?

  • Compatibility

    4. This position will require you to work nights and weekends. What is your availability?

  • Competency

    5. Tell me a few things you know about our hotel.

  • Competency

    6. Each day in your position as a hotel manager, you will receive reports on performance. What is the best indicator if a hotel is doing well?

  • Competency

    7. Describe for me your ability to multitask.

  • Competency

    8. The hotel works with a Point of Sale (POS) system to process payments. Share with me your experience in this area.

  • Competency

    9. Loss prevention is part of your responsibility as a hotel manager. What measures do you put in place to prevent theft?

  • Customer Service

    10. What is your best customer service skill?

  • Direct

    11. We are in the process of setting up second interviews. Is there a time that works best for you?

  • Discovery

    12. The position of hotel manager requires a knowledge of both front and back of the house. Share with me your exposure to both areas?

  • Discovery

    13. What do you like the most about the hotel industry?

  • Experience

    14. Diligent building management is an important part of protecting our hotel's profit margins. Share your experience in helping to maintain building efficiencies.

  • Experience

    15. Our hotel facility includes an extensive food and beverage outlet. What experience do you have in food and beverage management?

  • Experience

    16. Have you ever been in an emergency situation involving a hotel guest?

  • Experience

    17. This position requires you to work with online travel shopping companies like Expedia. How familiar are you with working with these kind of third-party partners?

  • Experience

    18. What are three qualities you look for in a hotel that will make you say, this is a nice hotel?

  • Experience

    19. How often do you stay at other hotels, and what have your experiences been like?

  • Experience

    20. What was your first position in the hotel industry?

  • Job Satisfaction

    21. What kind of benefits package are you looking for?

  • Leadership

    22. Hotel staff often reflect the characteristics of their leader. Talk about your leadership characteristics and how you set the tone for your team.

  • Leadership

    23. A hotel manager has to know how to lead others. Describe your leadership philosophy.

  • Leadership

    24. Can you handle employee training responsibilities?

  • Management

    25. The hotel manager is responsible for hiring and firing decisions. Share with me any experience you have in this area.

  • Management

    26. Part of your responsibility as a hotel manager is cost control. Share a time when you made a positive impact on the bottom line.

  • Performance Based

    27. A hotel manager must ensure every detail is perfect for their guests. How do you maintain keen attention to detail?

  • Salary

    28. What are your salary expectations?

  • Scenario Based

    29. Safety is an important issue for guests and employees. What might you do if you encountered an unsafe condition in the hotel?

  • Scenario Based

    30. How would you handle a situation where the hotel was overbooked and a guest had to be turned away?

  • Scenario Based

    31. Having great hotel amenities can make a guest's stay even better. What are some provisions you might put in a room to enhance guest experience?

  • Scenario Based

    32. How would you handle a noisy hotel guest?

  • Scenario Based

    33. Every hotel guest has a right to privacy. What steps might you take to ensure they have privacy?

  • Trust

    34. This position requires a background check and drug screen. Do you have any concerns with this policy?