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Host or Hostess Mock Interview

Question 16 of 24 for our Host or Hostess Mock Interview

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Question 16 of 24

Tell me about a time when you gave excellent customer service.

Before you give an example, think about what excellent customer service means to you. Does it mean making the customer happy? What skills are required?

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How to Answer: Tell me about a time when you gave excellent customer service.

Advice and answer examples written specifically for a Host or Hostess job interview.

  • 16. Tell me about a time when you gave excellent customer service.

      How to Answer

      Before you give an example, think about what excellent customer service means to you. Does it mean making the customer happy? What skills are required?

      Answer Example

      "A customer called to make a reservation for a large group. They were visually impaired and there were two small children in the group. I wanted to take extra special care to provide for their needs, so I informed the server and made notes in the reservation. When the group came in, I was warm and friendly. I made sure they were taken care of."